Customer Reviews for Security Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Mini Storage

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Gale P. on

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Customer did not leave a comment.

james A. on

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Nothing, I'm happy

Kyle K. on

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Customer did not leave a comment.

Leah M. on

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Clean the interior of the truck.

Gary G. on

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Xochitl E. on

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The Uhaul truck smelled horrible and like someone urinated inside. It was an 8 hour drive and made the trip unbearable. I would be cautious using this moving company again.

DIANA B. on

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Merle B. on

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Cathy F. on

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First of all I needed to pick the truck up in Chiloquin. That’s why I rented with u haul. Was called & told the day before I was to pick up the truck, that I had to come into Klamath, that there’d be no one to bring it to Chiloquin. I would have rented something cheaper if I knew, that i would have still had to drive into klamath. Then...the location of the Klamath facility is slightly hidden & was almost rear-ended to turn into the lot. Lastly, there was no indication when I was to return the truck, so I made my plans. Only to get a call @ 11:15 telling me I’d be charged another day as I was supposed to have it back by 11 Bad situation all around

Carrie L. on

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casaey H. on

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oyedeji S. on

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jake W. on

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Douglas L. on

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Mark P. on

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Extremely friendly at drop off location.

CHRISTINE H. on

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The website is misleading and they did not have the equipment I needed. You should not be able to reserve a trailer at a site if they do not have it, very misleading. They were able to accommodate me very well and we're super nice but it was frustrating and a way to lose customers.

ted D. on

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Cheryl K. on

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William B. on

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Randy W. on

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Staff checked an instant message on the computer during checkout, then answered the phone and was doing that as well. Unfriendly, like we were bothering him just for trying to check out a truck.

kathleen T. on

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Great staff helped make our move better

jim S. on

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The database for specific applications by automobile model (apparatus uses for year and model) is inaccurate. Your employees are not allowed to employ common snese to make the correct decisions. I was informed that the computer makes the decisions, not the personnel. Towing a rear wheel drive, rear engine vehicle with a transport trolley is not feasible. In those cases, a car trailer should be selected. Otherwise, the vehicle muct be loaded rear end first, with the front wheels trailing. That produces an unsafe configuration.

kelley S. on

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Joseph T. on

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Lynell P. on

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The manager is rude, gruff, & the inaccurate mileage was entered. The weekend relief, Kelly is the only reason I would EVER use this location again.

Erin R. on

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CINDY B. on

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kelley S. on

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Great service ! Will rent again from this establishment !!

Jeremiah O. on

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Reice M. on

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Not directed to the location, this was not my preferred pick up location and I wasn't notified until late the night before my reservation. Not real pleased with uhaul. The location was fine and the gentleman there was friendly.

Troy C. on

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Was not concerned about uhaul mistake on my packing blanket situation. He just wanted to check my truck return and get me out of there. He wasn't even busy I was the only customer. I Would Not Recommend This Location For Any Uhaul Rentals

david C. on

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The guy Mr. Rose was rude. Even though I was there before 5pm, an hour before they closed, Mr. Rose told me I was "lucky" he was still there and he continued to tell me if he didn't see me drive to the office, he would have left. He didn't walk me around the truck and show it to me. After we went over the contract, he gave me the key and pointed to the back of the property and told me it was the biggest truck in the lot. I have rented several UHauls in my life and I would never rent from that place again, nor would I recommend that place to anyone.

DONALD C. on

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Not a thing, The young lady was very nice and helpful.

NATHAN W. on

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TARINA S. on

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Small facility. Not very many amenities of usual UHaul locations.

GARY R. on

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Best storage place in town. Very friendly staff.

DAN K. on

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I rented 2 U-Haul trucks from Security Storage on HWY 97 recently. Both rental experiences were great. They were convenient because I have a storage unit there. Trucks were always clean and Kelly took care of me when I needed 1 storage blanket.

BRUCE B. on

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Mark C. on

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Good experience.

Peter M. on

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MARY C. on

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Gary is fabulous to work with. He seems to check his own work with the guidelines. His office is always clean. I always feel like he addresses my question, When I have had issues and questions with other locations, has been the one to solve the problems. His office help could use a little help.

Ted H. on

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Very professional and down to business, efficient

Paula W. on

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BRENDA G. on

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No improvement needed.

GINGER G. on

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The lady was super nice got everything done quickly and we were out the door.

MISTI B. on

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Everything I mentioned up above can be said here as well.

CLARENCE G. on

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JEFF G. on

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CHRISTINA H. on

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ANNE M. on

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The appliance dolly that I had reserved was not available so the surly attendant gave us a utility dolly, meaning that we had to rent an additional dolly from another dealer, adding cost to the move. This attendant doesn't care about the customer.

shannon L. on

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Dropped the truck off a day early. Office was closed because of the holiday.

Elizabeth J. on

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The person we dropped the uhaul off to was NOT friendly!! He could not even be bothered to say anything to my husband when he said that the uhaul was great! All he said was he had "too many of these damned things!" (after my husband commented that he had never been there but they had a lot of uhauls) I will never, based on this person's poor customer service skills, return to that location.

david G. on

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Make sure trash from previous person is cleaned out of cab. It was gross. Spilled soda in cupholders. Not clean.

ANGELA L. on

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JARED P. on

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a little oil on ratchets

FRANK M. on

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KENNETH M. on

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annette R. on

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Update the hours of operation. We were told that they opened up at 8am but they really didn't open up until 9am. We sat and waited there for 1 hour until they opened.

regina C. on

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great

ROBIN W. on

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Nora S. on

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You could actually have the correct truck size available that we reserved!!!!

Amy U. on

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Please see previous email sent to Customer Service!

LEE R. on

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Marilyn W. on

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edward F. on

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JUDY B. on

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Everything was perfect.