Customer Reviews for Security Pro Storage
(U-Haul Neighborhood Dealer)

227 reviews

471 W 500 S   Salt Lake City, UT 84101

(385) 215-8415

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed

Services at this Location:

Contact Us

(385) 215-8415

471 W 500 S
Salt Lake City, UT 84101

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Brooke R. 
Rating:
5.0

Internet was down at this location but everything ended up working out. I just felt bad for the gentleman who was assisting me. There's only so much you can do when the internet is down, but he was able to figure everything out for me. Thank you!

Rebecca T. 
Rating:
5.0

Friendly helpful staff made it easy

Saxton M. 
Rating:
5.0

You guys are the best great company

benjamin L. 
Rating:
2.0

Ask for a far price, up front not the best location in the city. Cheap check out to get a sale, know their is more opinion to when comes to closing the dale.

Morris D. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
1.0

Using the mobile option the lady there acted like she didn't know what I was talking about and like I shouldn't have been returning it to this location. She was abrupt and rude. Made me feel as if I'd done something wrong.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Kathie W. 
Rating:
3.0

The woman working there was amazing. She was so helpful and kind. Because of her, this was by far the best uhaul experience I've ever had!

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Kristin K. 
Rating:
5.0

Truck was filthy. Staff at location was very helpful & kind.

CATHERINE D. 
Rating:
5.0

The customer service at this location is great. He had all my info and got me in and out quickly. Great guy!!

Robert C. 
Rating:
3.0

There was barely enough parking space available to park the truck that I was driving. I was having issues to find where to park the car but nobody came out to provide instructions. I suggest working on expanding the parking space available.

Stalin M. 
Rating:
5.0

Great quick service

Lisa O. 
Rating:
5.0

This was an easy decision to use U-Haul. I have used them in the past and have always been satisfied with the equipment,

Laurie W. 
Rating:
4.0

I received the best truck i have ever used with u haul. After my last experience i told you i would not recommend or use u haul again. Well, i need a truck on short notice (1day) and I couldn't figure out how to use Budget's online registration, so i came back to u haul. The steering and transmissions were in terrible shape on the trucks i had already rented from you this year. They were both over 130,000 miles. Yesterdays truck was obout 60,000 miles. It was very clean inside, steering was great, looked very well taken care of. Did not have ridiculously loud freeway noise! I enjoyed driving it. Best take care of your fleet to keep your customer base up.

Cynthia A. 
Rating:
4.0

Customer did not leave a comment.

Lauren F. 
Rating:
3.0

Customer did not leave a comment.

Muriel G. 
Rating:
5.0

Angie is a great customer rep

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Anisha H. 
Rating:
5.0

The location is a small one but the staff was friendly enough and very helpful.

Christa G. 
Rating:
5.0

The customer service I received at this location was top notch! So helpful!

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

nathan B. 
Rating:
5.0

Customer did not leave a comment.

j zak F. 
Rating:
4.0

The van was not clean. It was dirty inside. The rental agent was beneficial, though. He scraped all the snow and ice off the windshield and windows.

Shawn R. 
Rating:
5.0

It was a good experience they helped me through the stressful time and did everything they could to help me

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Travis was awesome, and very helpful when the system wasn't working for me on my mobile device! Thanks so much!

ELIZABETH T. 
Rating:
5.0

The gentleman at the counter was as very helpful and kind, we enjoyed our experience with him

Alyssa S. 
Rating:
5.0

Super friendly, helpful, easy, and quick service.

Tamara V. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

ALISON K. 
Rating:
5.0

Customer did not leave a comment.

Katharine D. 
Rating:
5.0

Customer did not leave a comment.

ralph C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

This Team was great to work with. We had an unusual situation and they were so understanding and helpful - far more than I might have been had the roles been reversed. They were great.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

Parking at this location is … difficult. Other than that, service, staff and inside the facility are excellent.

Mark W. 
Rating:
5.0

Service vehicle was needed from beginning of rental and usb charger not working and one missing completely. Had to drive 80 miles to buy portable charger. Not happy about added mileage

Vance C. 
Rating:
5.0

Needs more parking.

Ethan B. 
Rating:
5.0

The van was available at the time of the reservation and was clean. The person working the desk was friendly and said he appreciated my business. I will use this location again and recommend it to others. Thanks!

Christopher G. 
Rating:
2.0

Got to my pickup location and was told their computer system was down and was sent to a different location. The second location had no equipment available and got on the phone with management and then I was told to go back to the original location and use the 24/7 online feature which I did. But then it was a battle with the first locations person working that I actually had a reservation because his system was down. He finally got on the phone and confirmed I was who I said I was. All of this could have been handled at my first attempt if these small independent stores had some training. I always dread dealing with Uhaul with its understaffed stores and long lines but this was exceptionally poor performance.

Schylar B. 
Rating:
1.0

Van was dirty and rental representative was bothered I even came in. Wont go here again.

George S. 
Rating:
1.0

i made a reservation. still didn't have the truck 2 hours later recommended a can i could only use for 4 hours

max W. 
Rating:
1.0

Customer did not leave a comment.

Ashkan B. 
Rating:
1.0

Person at front desk was rude and seemed like he had no clue about the operation of the company. Asked if it came with a lock said he didn't know. Bought a from him after we found out it didn't have one, no problem I figured it wouldn't be supplied with a lock. He sold me a lock that did not fit the latching system on the truck. O well I was out 8 bucks. Went to the truck in it's parking spot. Upon inspection when I got the back the rear cargo door was open. A homeless man was sleeping in the back I politely informed him that I just rented the truck and he had to go. When he left he had left his meal from the night before all over the floor that consisted of a spilled gallon of milk crushed cereal cookies and candy all over the floor along with two used crack pipes and some old socks. I cleaned out the back and had to sweep and mop the back out when I got home before I loaded it. Things happen I get it but that seemed a little ridiculous. truck ran great no issues on my journey but definitely was not impressed with my 20 minutes at security pro storage

turner J. 
Rating:
1.0

Worker refused to wear a mask. Didn't seem interested in helping me at all. Would rather just listen to his death metal music blaring loud. Its amazing how dirty Uhaul cabins are. You would think since this guy is just sitting around all day you would have him spend some time cleaning the cabin. But nope. Uhauls are always dirty. No one at Uhaul seems to care.

David M. 
Rating:
1.0

Location had a homeless person camp on it covered in pornography. It took 1hour of waiting on hold to be told i couldnt access the truck with safari search engine. None of the dolleys or furniture pads I requested were provided. The lock on the back of the truck barely fits when I returned truck to location there were homeless people all talking to me. I am a large man so it was fine but if i were not i would have been scared.

Trevor N. 
Rating:
1.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Suggest the customer read the fuel gauge before leaving. LoL

Bernard M. 
Rating:
1.0

The place was fine. The U-Haul pick up with cellphone experience was the worst I've ever had and I will never ever do it again.

Tracey S. 
Rating:
5.0

The man working was so kind and so helpful and the van was perfect!! And so affordable!

Chloe B. 
Rating:
5.0

Perhaps more variety at rental location as it is a storage facility...

Bernard M. 
Rating:
2.0

Man who helped me was unmasked during covid pandemic and he was surly. Before checking any details, he told me my wife had to pick up vehicle even though she told person with whom she made arrangements that i would pick it up and she provided a copy of my driver's license. It's inefficient and rude to lay down rules for me as though i am breaking them without even knowing what is going on. Truck worked fine but staff needs lesson in courtesy. Especially, he shouldn't unnecessarily bug me with rules that aren't relevant. Apparently more interested in authority than service.

Anthony W. 
Rating:
5.0

Easy pick up and return, great location. Customer service was excellent.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
1.0

The mileage on the odometer was significantly higher than what showed in the Uhaul system. The agent stated he could not update it. The result was me having to pay for over twenty miles I didn't drive. I can document the miles I drove. Repeated attempts to resolve concerns have been ignored.

Bobby M. 
Rating:
1.0

the equipment was clean and ready to go and the process simple but the attendant was very rude and made very inappropriate jokes.

Elisabeth W. 
Rating:
3.0

Fully look over and inspect the equipment. A wheel barring completely broke, popping the tire while we were traveling down 1-80 in rural Nebraska.

Carla T. 
Rating:
3.0

Customer did not leave a comment.

Karan G. 
Rating:
5.0

Staff was very friendly and helpful.

James W. 
Rating:
5.0

Customer did not leave a comment.

Annie O. 
Rating:
5.0

Seriously, the agent was easy to work with, pro-active in problem-solving, was upbeat, friendly and helpful. No improvements needed.

Kile O. 
Rating:
4.0

The pickup location was respectable and the Security Pro owner was helpful and competent. The Uhaul check in process needs a major overhaul - quite clunky and lengthy.

Cory D. 
Rating:
3.0

I didn't have a problem with the truck or anything necessarily, but I was very uncomfortable with the return process. I returned it after hours and it was dark and there is no one around that area and no lights. There was a man on the street watching me as I arrived and I waited for him to walk away before I got out to take the pictures required for return, one of which makes you open the back of the truck and take a picture, leaving yourself super vulnerable. As soon as I got out and opened the back the man turned around and started walking back towards me. I slammed the thing shut and jumped back inside and locked the doors. Seriously, you're creating a human bait trap, what if someone comes up behind me and locks me inside this moving truck and takes me to their torture basement? You should have an option to come back in the morning and complete that stuff in the daylight. I know I'm paranoid, but I did not feel safe.

ADRIAN H. 
Rating:
5.0

The service was amazing, decently priced, and even the clerk helping was really nice. The only problem is that the back of the van that I rented was really dirty and I had to deal with it.

Bryson C. 
Rating:
3.0

Customer did not leave a comment.

Clair Q. 
Rating:
1.0

The cab was dirty. While there were no wrappers or trash inside, there was a sticky soda drink that dried all across the cup holder section. Also, there was dried mud and dirt in the floors. Worse, though, was the fact that the agent was unfriendly and acted as though I was an inconvenience. Who hires these people to represent your business?? That said, it was the ending of my experience that is driving me to complete this survey. I picked up the truck with just slightly less than 1/4 of a tank of gas, and it returned it with the gauge exactly at 1/4 of tank, so I added slightly more gas than consumed. However, I was charged $55 for 6 gallons of gas plus a fee. I drove the truck 70 miles, and have receipts to show that I added $18.09 in gas, slightly more than 6 gallons. This would equate to approx. 11 miles per gallon fuel consumption, which corresponds to the fuel economy of a 15 ft truck. The fact that I was incorrectly charged $55 for more gas is borderline fraud.

Rick A. 
Rating:
5.0

Great experience!

Daniel T. 
Rating:
5.0

Everything went well. Your counter manager was very helpful. We will definitely rent here again when the need arises.

J. Patrick A. 
Rating:
4.0

We had Brent help us rent our truck. He was great to work with and answered all of our questions.

Marissa H. 
Rating:
5.0

Customer did not leave a comment.

Jana G. 
Rating:
1.0

The guy in the office was rude. The cab of the uhaul was dirty. Not terrible, but sticky. No where to park. I had to park a block away and walk.

Wendy H. 
Rating:
3.0

The guy at the desk could have been more polite..just because he was having server issues with the computer doesn't make u be a jerk..he didnt greet anyone and his vibe was off unless he was dealing with u personally. I had been standing there for a long while after is other customer took forever, and then he skipped over me and took another customer without acknowledging I was there waiting..my husband was upset..but we kept calm.. So after he finished with everyone else then he finally told us his computer was movin slow and we had to wait longer so then he offered me a chair... He just needs to work on his customer service, I felt racism may have played into this a little bit

Percival C. 
Rating:
4.0

Friendly staff. Very efficient check-in/check-out process. No hidden costs, everything explained up front. Thanks!

Lori H. 
Rating:
5.0

The service was great, but getting to this location and finding parking was a bit difficult.

james K. 
Rating:
5.0

gas tank was at 15/16 full. I was told to bring it back at same level or pay penalty rate for gas fill up. There's no way to fill a gas tank and know you are at 15/16 full, without shutting off the gas and turning the key in the truck to check the gauge multiple times. So, this practice in effect rips off the customer, because the only way I can know is to fill up the truck. Recommend you always rent the truck full.

Gregory W. 
Rating:
1.0

Firstly- I booked for remote vehicle so that I can pick up with my smartphone and not have to wait for hand delivery. Pick up time was 6 PM and when I reached the place at 6:20 PM and tried to press pick up my truck on my U haul account which I was asked to do originally, It said your truck is scheduled to hand deliver, Please wait for the office to open at 8:00 AM, so anyone who is trying to reserve for midnight or planning that, Please don't. Also, I filled the gas as per the markings they gave me, and still they charged me for the gas. Poor Service overall.

vishal K. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Great experience. We would definitely go there again.

Megan B. 
Rating:
5.0

Great customer service. Went to buy some boxes and system was being slow so they just let me have them. So awesome and kind! Will work with them again.

Olivia H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

Annie F. 
Rating:
4.0

The vehicle wasn't clean, which wouldn't be a problem, however I got charged a cleaning fee of $15. This doesn't sit well with me. Do not give me a dirty car, and then also charge a cleaning fee on top of it. This means, you charged a cleaning fee for the previous customer also. The staff member was friendly, the location is convenient.

selina G. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Hugh C. 
Rating:
5.0

Very helpful guy at the desk, pleasure to deal with and everything went as planned. Thanks for a smooth pick up.

peter T. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Loved being able to do everything on line. Very efficient. Great customer service. Can't think of anything to do to improve your service.

Joey R. 
Rating:
5.0

The truck has a rough engine and absolutely no acceleration power for a bit. Check engine light came on and stayed on. It has 110000 miles so needs some maintenance.

Craig B. 
Rating:
3.0

This was the dirtiest vehicle I've ever had the displeasure of riding in or driving. The staff was pleasant enough but the vehicle could be mistaken for abandoned or lived in. It took two of us 20 minutes to clean it before we could even stand to drive it. Happy to provide photos of the squalor.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Zachary W. 
No reviews have been submitted for this location.

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