Customer Reviews for Security Pro Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Pro Storage

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Daniel T. on

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Great experience!

J. Patrick A. on

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Everything went well. Your counter manager was very helpful. We will definitely rent here again when the need arises.

Marissa H. on

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We had Brent help us rent our truck. He was great to work with and answered all of our questions.

Jana G. on

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Customer did not leave a comment.

Wendy H. on

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The guy in the office was rude. The cab of the uhaul was dirty. Not terrible, but sticky. No where to park. I had to park a block away and walk.

Percival C. on

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The guy at the desk could have been more polite..just because he was having server issues with the computer doesn't make u be a jerk..he didnt greet anyone and his vibe was off unless he was dealing with u personally. I had been standing there for a long while after is other customer took forever, and then he skipped over me and took another customer without acknowledging I was there waiting..my husband was upset..but we kept calm.. So after he finished with everyone else then he finally told us his computer was movin slow and we had to wait longer so then he offered me a chair... He just needs to work on his customer service, I felt racism may have played into this a little bit

Lori H. on

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Friendly staff. Very efficient check-in/check-out process. No hidden costs, everything explained up front. Thanks!

james K. on

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The service was great, but getting to this location and finding parking was a bit difficult.

Gregory W. on

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gas tank was at 15/16 full. I was told to bring it back at same level or pay penalty rate for gas fill up. There's no way to fill a gas tank and know you are at 15/16 full, without shutting off the gas and turning the key in the truck to check the gauge multiple times. So, this practice in effect rips off the customer, because the only way I can know is to fill up the truck. Recommend you always rent the truck full.

vishal K. on

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Firstly- I booked for remote vehicle so that I can pick up with my smartphone and not have to wait for hand delivery. Pick up time was 6 PM and when I reached the place at 6:20 PM and tried to press pick up my truck on my U haul account which I was asked to do originally, It said your truck is scheduled to hand deliver, Please wait for the office to open at 8:00 AM, so anyone who is trying to reserve for midnight or planning that, Please don't. Also, I filled the gas as per the markings they gave me, and still they charged me for the gas. Poor Service overall.

Stephen R. on

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Jason H. on

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Daniel T. on

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Megan B. on

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Great experience. We would definitely go there again.

Olivia H. on

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Great customer service. Went to buy some boxes and system was being slow so they just let me have them. So awesome and kind! Will work with them again.

Cheryl J. on

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Annie F. on

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selina G. on

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The vehicle wasn’t clean, which wouldn’t be a problem, however I got charged a cleaning fee of $15. This doesn’t sit well with me. Do not give me a dirty car, and then also charge a cleaning fee on top of it. This means, you charged a cleaning fee for the previous customer also. The staff member was friendly, the location is convenient.

John L. on

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Timothy M. on

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Hugh C. on

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peter T. on

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Very helpful guy at the desk, pleasure to deal with and everything went as planned. Thanks for a smooth pick up.

Kathleen K. on

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Joey R. on

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Loved being able to do everything on line. Very efficient. Great customer service. Can't think of anything to do to improve your service.

Craig B. on

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The truck has a rough engine and absolutely no acceleration power for a bit. Check engine light came on and stayed on. It has 110000 miles so needs some maintenance.

Paul T. on

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This was the dirtiest vehicle I’ve ever had the displeasure of riding in or driving. The staff was pleasant enough but the vehicle could be mistaken for abandoned or lived in. It took two of us 20 minutes to clean it before we could even stand to drive it. Happy to provide photos of the squalor.

Zachary W. on

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William D. on

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The guys that work here were incredibly nice and helpful. Would recommend this location and their service to anyone.

Catherine P. on

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I was told to drop off the vehicle on the street where I picked it up on Saturday. The very rude customer service rep, James, told me I couldn't drop it off after hours, when I had told him I had already dropped off the keys in the after hours box. Employees/customer service need to be trained on what is required and let the customer know. I was on the phone for 1/2 hour dealing with this. Thank you.

Amy S. on

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Very easy to register online. Very helpful attendant at store.

Sandra C. on

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Cyrus L. on

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David H. on

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The truck had no windshield wiper fluid in it

arjee M. on

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