Customer Reviews for Security Pro Storage
(U-Haul Neighborhood Dealer)

190 reviews

471 W 500 S   Salt Lake City, UT 84101

(385) 215-8415

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(385) 215-8415

471 W 500 S
Salt Lake City, UT 84101

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ralph C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

This Team was great to work with. We had an unusual situation and they were so understanding and helpful - far more than I might have been had the roles been reversed. They were great.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

Parking at this location is … difficult. Other than that, service, staff and inside the facility are excellent.

Mark W. 
Rating:
5.0

Service vehicle was needed from beginning of rental and usb charger not working and one missing completely. Had to drive 80 miles to buy portable charger. Not happy about added mileage

Vance C. 
Rating:
5.0

Needs more parking.

Ethan B. 
Rating:
5.0

The van was available at the time of the reservation and was clean. The person working the desk was friendly and said he appreciated my business. I will use this location again and recommend it to others. Thanks!

Christopher G. 
Rating:
2.0

Got to my pickup location and was told their computer system was down and was sent to a different location. The second location had no equipment available and got on the phone with management and then I was told to go back to the original location and use the 24/7 online feature which I did. But then it was a battle with the first locations person working that I actually had a reservation because his system was down. He finally got on the phone and confirmed I was who I said I was. All of this could have been handled at my first attempt if these small independent stores had some training. I always dread dealing with Uhaul with its understaffed stores and long lines but this was exceptionally poor performance.

Schylar B. 
Rating:
1.0

Van was dirty and rental representative was bothered I even came in. Wont go here again.

George S. 
Rating:
1.0

i made a reservation. still didn't have the truck 2 hours later recommended a can i could only use for 4 hours

max W. 
Rating:
1.0

Customer did not leave a comment.

Ashkan B. 
Rating:
1.0

Person at front desk was rude and seemed like he had no clue about the operation of the company. Asked if it came with a lock said he didn't know. Bought a from him after we found out it didn't have one, no problem I figured it wouldn't be supplied with a lock. He sold me a lock that did not fit the latching system on the truck. O well I was out 8 bucks. Went to the truck in it's parking spot. Upon inspection when I got the back the rear cargo door was open. A homeless man was sleeping in the back I politely informed him that I just rented the truck and he had to go. When he left he had left his meal from the night before all over the floor that consisted of a spilled gallon of milk crushed cereal cookies and candy all over the floor along with two used crack pipes and some old socks. I cleaned out the back and had to sweep and mop the back out when I got home before I loaded it. Things happen I get it but that seemed a little ridiculous. truck ran great no issues on my journey but definitely was not impressed with my 20 minutes at security pro storage

turner J. 
Rating:
1.0

Worker refused to wear a mask. Didn't seem interested in helping me at all. Would rather just listen to his death metal music blaring loud. Its amazing how dirty Uhaul cabins are. You would think since this guy is just sitting around all day you would have him spend some time cleaning the cabin. But nope. Uhauls are always dirty. No one at Uhaul seems to care.

David M. 
Rating:
1.0

Location had a homeless person camp on it covered in pornography. It took 1hour of waiting on hold to be told i couldnt access the truck with safari search engine. None of the dolleys or furniture pads I requested were provided. The lock on the back of the truck barely fits when I returned truck to location there were homeless people all talking to me. I am a large man so it was fine but if i were not i would have been scared.

Trevor N. 
Rating:
1.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Suggest the customer read the fuel gauge before leaving. LoL

Bernard M. 
Rating:
1.0

The place was fine. The U-Haul pick up with cellphone experience was the worst I've ever had and I will never ever do it again.

Tracey S. 
Rating:
5.0

The man working was so kind and so helpful and the van was perfect!! And so affordable!

Chloe B. 
Rating:
5.0

Perhaps more variety at rental location as it is a storage facility...

Bernard M. 
Rating:
2.0

Man who helped me was unmasked during covid pandemic and he was surly. Before checking any details, he told me my wife had to pick up vehicle even though she told person with whom she made arrangements that i would pick it up and she provided a copy of my driver's license. It's inefficient and rude to lay down rules for me as though i am breaking them without even knowing what is going on. Truck worked fine but staff needs lesson in courtesy. Especially, he shouldn't unnecessarily bug me with rules that aren't relevant. Apparently more interested in authority than service.

Anthony W. 
Rating:
5.0

Easy pick up and return, great location. Customer service was excellent.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
1.0

The mileage on the odometer was significantly higher than what showed in the Uhaul system. The agent stated he could not update it. The result was me having to pay for over twenty miles I didn't drive. I can document the miles I drove. Repeated attempts to resolve concerns have been ignored.

Bobby M. 
Rating:
1.0

the equipment was clean and ready to go and the process simple but the attendant was very rude and made very inappropriate jokes.

Elisabeth W. 
Rating:
3.0

Fully look over and inspect the equipment. A wheel barring completely broke, popping the tire while we were traveling down 1-80 in rural Nebraska.

Carla T. 
Rating:
3.0

Customer did not leave a comment.

Karan G. 
Rating:
5.0

Staff was very friendly and helpful.

James W. 
Rating:
5.0

Customer did not leave a comment.

Annie O. 
Rating:
5.0

Seriously, the agent was easy to work with, pro-active in problem-solving, was upbeat, friendly and helpful. No improvements needed.

Kile O. 
Rating:
4.0

The pickup location was respectable and the Security Pro owner was helpful and competent. The Uhaul check in process needs a major overhaul - quite clunky and lengthy.

Cory D. 
Rating:
3.0

I didn't have a problem with the truck or anything necessarily, but I was very uncomfortable with the return process. I returned it after hours and it was dark and there is no one around that area and no lights. There was a man on the street watching me as I arrived and I waited for him to walk away before I got out to take the pictures required for return, one of which makes you open the back of the truck and take a picture, leaving yourself super vulnerable. As soon as I got out and opened the back the man turned around and started walking back towards me. I slammed the thing shut and jumped back inside and locked the doors. Seriously, you're creating a human bait trap, what if someone comes up behind me and locks me inside this moving truck and takes me to their torture basement? You should have an option to come back in the morning and complete that stuff in the daylight. I know I'm paranoid, but I did not feel safe.

ADRIAN H. 
Rating:
5.0

The service was amazing, decently priced, and even the clerk helping was really nice. The only problem is that the back of the van that I rented was really dirty and I had to deal with it.

Bryson C. 
Rating:
3.0

Customer did not leave a comment.

Clair Q. 
Rating:
1.0

The cab was dirty. While there were no wrappers or trash inside, there was a sticky soda drink that dried all across the cup holder section. Also, there was dried mud and dirt in the floors. Worse, though, was the fact that the agent was unfriendly and acted as though I was an inconvenience. Who hires these people to represent your business?? That said, it was the ending of my experience that is driving me to complete this survey. I picked up the truck with just slightly less than 1/4 of a tank of gas, and it returned it with the gauge exactly at 1/4 of tank, so I added slightly more gas than consumed. However, I was charged $55 for 6 gallons of gas plus a fee. I drove the truck 70 miles, and have receipts to show that I added $18.09 in gas, slightly more than 6 gallons. This would equate to approx. 11 miles per gallon fuel consumption, which corresponds to the fuel economy of a 15 ft truck. The fact that I was incorrectly charged $55 for more gas is borderline fraud.

Rick A. 
Rating:
5.0

Great experience!

Daniel T. 
Rating:
5.0

Everything went well. Your counter manager was very helpful. We will definitely rent here again when the need arises.

J. Patrick A. 
Rating:
4.0

We had Brent help us rent our truck. He was great to work with and answered all of our questions.

Marissa H. 
Rating:
5.0

Customer did not leave a comment.

Jana G. 
Rating:
1.0

The guy in the office was rude. The cab of the uhaul was dirty. Not terrible, but sticky. No where to park. I had to park a block away and walk.

Wendy H. 
Rating:
3.0

The guy at the desk could have been more polite..just because he was having server issues with the computer doesn't make u be a jerk..he didnt greet anyone and his vibe was off unless he was dealing with u personally. I had been standing there for a long while after is other customer took forever, and then he skipped over me and took another customer without acknowledging I was there waiting..my husband was upset..but we kept calm.. So after he finished with everyone else then he finally told us his computer was movin slow and we had to wait longer so then he offered me a chair... He just needs to work on his customer service, I felt racism may have played into this a little bit

Percival C. 
Rating:
4.0

Friendly staff. Very efficient check-in/check-out process. No hidden costs, everything explained up front. Thanks!

Lori H. 
Rating:
5.0

The service was great, but getting to this location and finding parking was a bit difficult.

james K. 
Rating:
5.0

gas tank was at 15/16 full. I was told to bring it back at same level or pay penalty rate for gas fill up. There's no way to fill a gas tank and know you are at 15/16 full, without shutting off the gas and turning the key in the truck to check the gauge multiple times. So, this practice in effect rips off the customer, because the only way I can know is to fill up the truck. Recommend you always rent the truck full.

Gregory W. 
Rating:
1.0

Firstly- I booked for remote vehicle so that I can pick up with my smartphone and not have to wait for hand delivery. Pick up time was 6 PM and when I reached the place at 6:20 PM and tried to press pick up my truck on my U haul account which I was asked to do originally, It said your truck is scheduled to hand deliver, Please wait for the office to open at 8:00 AM, so anyone who is trying to reserve for midnight or planning that, Please don't. Also, I filled the gas as per the markings they gave me, and still they charged me for the gas. Poor Service overall.

vishal K. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Great experience. We would definitely go there again.

Megan B. 
Rating:
5.0

Great customer service. Went to buy some boxes and system was being slow so they just let me have them. So awesome and kind! Will work with them again.

Olivia H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

Annie F. 
Rating:
4.0

The vehicle wasn't clean, which wouldn't be a problem, however I got charged a cleaning fee of $15. This doesn't sit well with me. Do not give me a dirty car, and then also charge a cleaning fee on top of it. This means, you charged a cleaning fee for the previous customer also. The staff member was friendly, the location is convenient.

selina G. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Hugh C. 
Rating:
5.0

Very helpful guy at the desk, pleasure to deal with and everything went as planned. Thanks for a smooth pick up.

peter T. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Loved being able to do everything on line. Very efficient. Great customer service. Can't think of anything to do to improve your service.

Joey R. 
Rating:
5.0

The truck has a rough engine and absolutely no acceleration power for a bit. Check engine light came on and stayed on. It has 110000 miles so needs some maintenance.

Craig B. 
Rating:
3.0

This was the dirtiest vehicle I've ever had the displeasure of riding in or driving. The staff was pleasant enough but the vehicle could be mistaken for abandoned or lived in. It took two of us 20 minutes to clean it before we could even stand to drive it. Happy to provide photos of the squalor.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

The guys that work here were incredibly nice and helpful. Would recommend this location and their service to anyone.

William D. 
Rating:
5.0

I was told to drop off the vehicle on the street where I picked it up on Saturday. The very rude customer service rep, James, told me I couldn't drop it off after hours, when I had told him I had already dropped off the keys in the after hours box. Employees/customer service need to be trained on what is required and let the customer know. I was on the phone for 1/2 hour dealing with this. Thank you.

Catherine P. 
Rating:
4.0

Very easy to register online. Very helpful attendant at store.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Cyrus L. 
Rating:
5.0

The truck had no windshield wiper fluid in it

David H. 
Rating:
1.0

Rented a truck for less than 1.5 miles. Still got charged 10 miles. I absolutely understand the service fee and charging for not putting a gas on it because I was so tired already,but I believe it was overcharge. They charged me 60 plus dollars something and they charge me another 130 plus on the next day. Totally confusing and not highly recommended. I was charged for a extra 130 dollars for not putting a gas for just 1.5 mile? are you serious? it wasnt full at all when they gave us the truck. totally disappointed. First time to use a UHAUL, totally the last time too.

arjee M. 
Rating:
5.0

Easy to work with, very serviceable.

Susana P. 
Rating:
5.0

Easy in easy out

Jim O. 
Rating:
5.0

Nothing, you're perf

Zoe L. 
Rating:
3.0

The guy at the desk was not helpful and seemed to not want to be bothered by customers

Michael A. 
Rating:
3.0

I was there to pick up a truck at 8am as I had a very tight time frame for moving. Sales person arrived late. Sales person was very rude. Truck was empty and had to filled with gas.

Jill E. 
Rating:
5.0

The Truck smelled a bit like cat urin, which is my only (littel) complaint - all other eas absolutely perfect - will use UHaul again and heavily miss U Car Share in Salt Lake and Park City!

Joerg R. 
Rating:
3.0

This location is in a one way and corner location and it doesn't have customer parking avail. You need to find parking and walk to the building.

Efren I. 
Rating:
5.0

So quick and easy. Great location!

Robert C. 
Rating:
1.0

We had a 3:30 pm pick-up time, the office was closed, no-one available. We had to wait almost 20 minutes before someone showed up. The van we got smelled like urine, like someone pissed in it. It was disgusting. If I had been doing a one way trip I would not have accepted the van. I took it because I knew I would only be in it for very short time periods. Basically, dealing with U-Haul sucked, it was a bad experience in every way.

DEBBIE C. 
Rating:
5.0

Very nice gentleman, very friendly and helpful.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

""The customer service was better than perfect,,, and I am a very difficult customer to make happy,,, so yes, I will be renting a truck again soon,,, yours, Robert Carl Slinger an American military veteran.""

robert S. 
Rating:
5.0

Customer did not leave a comment.

Kristi O. 
Rating:
4.0

Customer did not leave a comment.

Petra P. 
Rating:
5.0

Customer service and the whole rental process was great!

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
4.0

We were somewhat inconvenienced by having to wait 25 minutes because no one was in the office.

merril D. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

GREG T. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

We picked up with just over half a talk of fuel. We returned with more than when we rented. Rental agent emailed a receipt but included a fuel charge that should not have been on the receipt. We called to correct and he was beligerent, saying we lost our chance to correct the error and that we'd have to "take it up with corporate". This experience may result in us using another company for rentals in the future.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
1.0

I showed up at 5:40 as I made a reservation online prior to picking up my U-Haul. I made the reservation for 5:45 pm as I had people coming to help me after work at 6:00 pm. I arrived and the man said, "I don't know if that U-Haul is even working." Which made me uneasy about driving it. I then had to wait 40 minutes to get the U-Haul. I did not leave the building until 6:20. So everyone I had helping me was just waiting around on me while I waited for the truck. I finally left, 40 minutes later, and headed to my moving location. As we took the first load down to the truck we went to open the back of the truck only to find a lock on the back of the truck! A lock that required a 4 letter word to unlock. We could not open the back of the Haul that I had just waited 40 minutes for! I called the company that I had rented the truck from but they were closed. I called customer service. The first person I talked to said that nothing could be done and that they would put me in contact with a regional expert so they could find another truck for me to pick up. As she connected me to a regional expert I got disconnected. In the mean time all of my belongings are just sitting on the side of the road as we cannot get into this truck. I called customer service a second time. This time they said they should be able to help me and connected me to a customer service representative. It took 10 minutes to finally speak to someone. They pulled up my contract and found that there was no mention of a lock on the truck. They tried calling the place I had rented from, no luck. They emailed, no luck. Called the contact they had for the place, no luck. So after a 30 minute phone conversation the customer service representative was out of options. Just as we were about to give up I finally got a call back from the company I rented from and the man gave me the 4 letter word to open the lock. He was unapologetic and seemed annoyed at having to assist me. I am extremely disappointed that what should have been a quick and easy move after work turned into an all night long process. I was not happy with this experience.

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Kudos to the onsite person (whose name I have forgotten) - very personable, friendly, and helpful.

John R. 
Rating:
2.0

Store did not open until 8:15, vehicle rented was not available, mileage on vehicle was on contract wrong. Good news, another vehicle was provided, although late, customer service person was helpful and pleasant. Hood was not latched on vehicle which caused the negative on clean and maintained. So other than some lost time, it was ok.

Arthur K. 
Rating:
3.0

Customer did not leave a comment.

Amanda W. 
Rating:
2.0

The guy was asleep when I came in and ignored the phone ringing, which is probably why no one answered when I called too. He took 20 min to get the truck which cut into my time, and when he gave me the truck all he did was point out the truck and gave me the keys with no explanation on how to return the truck.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

Josh F. 
No reviews have been submitted for this location.

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