Person at front desk was rude and seemed like he had no clue about the operation of the company. Asked if it came with a lock said he didn't know. Bought a from him after we found out it didn't have one, no problem I figured it wouldn't be supplied with a lock. He sold me a lock that did not fit the latching system on the truck. O well I was out 8 bucks. Went to the truck in it's parking spot. Upon inspection when I got the back the rear cargo door was open. A homeless man was sleeping in the back I politely informed him that I just rented the truck and he had to go. When he left he had left his meal from the night before all over the floor that consisted of a spilled gallon of milk crushed cereal cookies and candy all over the floor along with two used crack pipes and some old socks. I cleaned out the back and had to sweep and mop the back out when I got home before I loaded it. Things happen I get it but that seemed a little ridiculous. truck ran great no issues on my journey but definitely was not impressed with my 20 minutes at security pro storageturner J.
Moving Truck Rental in Salt Lake City, UT at Security Pro Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salt Lake City, UT 84101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Worker refused to wear a mask. Didn't seem interested in helping me at all. Would rather just listen to his death metal music blaring loud. Its amazing how dirty Uhaul cabins are. You would think since this guy is just sitting around all day you would have him spend some time cleaning the cabin. But nope. Uhauls are always dirty. No one at Uhaul seems to care.David M.
Location had a homeless person camp on it covered in pornography. It took 1hour of waiting on hold to be told i couldnt access the truck with safari search engine. None of the dolleys or furniture pads I requested were provided. The lock on the back of the truck barely fits when I returned truck to location there were homeless people all talking to me. I am a large man so it was fine but if i were not i would have been scared.Trevor N.
Suggest the customer read the fuel gauge before leaving. LoLBernard M.
The place was fine. The U-Haul pick up with cellphone experience was the worst I've ever had and I will never ever do it again.Tracey S.
The man working was so kind and so helpful and the van was perfect!! And so affordable!Chloe B.
Perhaps more variety at rental location as it is a storage facility...Bernard M.
Man who helped me was unmasked during covid pandemic and he was surly. Before checking any details, he told me my wife had to pick up vehicle even though she told person with whom she made arrangements that i would pick it up and she provided a copy of my driver's license. It's inefficient and rude to lay down rules for me as though i am breaking them without even knowing what is going on. Truck worked fine but staff needs lesson in courtesy. Especially, he shouldn't unnecessarily bug me with rules that aren't relevant. Apparently more interested in authority than service.Anthony W.
Easy pick up and return, great location. Customer service was excellent.Dennis R.
The mileage on the odometer was significantly higher than what showed in the Uhaul system. The agent stated he could not update it. The result was me having to pay for over twenty miles I didn't drive. I can document the miles I drove. Repeated attempts to resolve concerns have been ignored.Bobby M.
the equipment was clean and ready to go and the process simple but the attendant was very rude and made very inappropriate jokes.Elisabeth W.
Fully look over and inspect the equipment. A wheel barring completely broke, popping the tire while we were traveling down 1-80 in rural Nebraska.Carla T.
Staff was very friendly and helpful.James W.
Seriously, the agent was easy to work with, pro-active in problem-solving, was upbeat, friendly and helpful. No improvements needed.Kile O.
The pickup location was respectable and the Security Pro owner was helpful and competent. The Uhaul check in process needs a major overhaul - quite clunky and lengthy.Cory D.
I didn't have a problem with the truck or anything necessarily, but I was very uncomfortable with the return process. I returned it after hours and it was dark and there is no one around that area and no lights. There was a man on the street watching me as I arrived and I waited for him to walk away before I got out to take the pictures required for return, one of which makes you open the back of the truck and take a picture, leaving yourself super vulnerable. As soon as I got out and opened the back the man turned around and started walking back towards me. I slammed the thing shut and jumped back inside and locked the doors. Seriously, you're creating a human bait trap, what if someone comes up behind me and locks me inside this moving truck and takes me to their torture basement? You should have an option to come back in the morning and complete that stuff in the daylight. I know I'm paranoid, but I did not feel safe.ADRIAN H.
The service was amazing, decently priced, and even the clerk helping was really nice. The only problem is that the back of the van that I rented was really dirty and I had to deal with it.Bryson C.
The cab was dirty. While there were no wrappers or trash inside, there was a sticky soda drink that dried all across the cup holder section. Also, there was dried mud and dirt in the floors. Worse, though, was the fact that the agent was unfriendly and acted as though I was an inconvenience. Who hires these people to represent your business?? That said, it was the ending of my experience that is driving me to complete this survey. I picked up the truck with just slightly less than 1/4 of a tank of gas, and it returned it with the gauge exactly at 1/4 of tank, so I added slightly more gas than consumed. However, I was charged $55 for 6 gallons of gas plus a fee. I drove the truck 70 miles, and have receipts to show that I added $18.09 in gas, slightly more than 6 gallons. This would equate to approx. 11 miles per gallon fuel consumption, which corresponds to the fuel economy of a 15 ft truck. The fact that I was incorrectly charged $55 for more gas is borderline fraud.Rick A.
Great experience!Daniel T.
Everything went well. Your counter manager was very helpful. We will definitely rent here again when the need arises.J. Patrick A.
We had Brent help us rent our truck. He was great to work with and answered all of our questions.Marissa H.
The guy in the office was rude. The cab of the uhaul was dirty. Not terrible, but sticky. No where to park. I had to park a block away and walk.Wendy H.
The guy at the desk could have been more polite..just because he was having server issues with the computer doesn't make u be a jerk..he didnt greet anyone and his vibe was off unless he was dealing with u personally. I had been standing there for a long while after is other customer took forever, and then he skipped over me and took another customer without acknowledging I was there waiting..my husband was upset..but we kept calm.. So after he finished with everyone else then he finally told us his computer was movin slow and we had to wait longer so then he offered me a chair... He just needs to work on his customer service, I felt racism may have played into this a little bitPercival C.
Friendly staff. Very efficient check-in/check-out process. No hidden costs, everything explained up front. Thanks!Lori H.
The service was great, but getting to this location and finding parking was a bit difficult.james K.