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Rachana K
Customer Reviews for Security Pro Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the attendant is extremely nice and helpful. The transactionwas qyuick and easy, The only disadvantage was that there is no parking lot. However, the friendliness and the efficiency of the attendant made up for it.
Shoeleh AExcellent help for Michelle You are a good customer care ever five star for Michelle
BUBACARR SCustomer service was excellent.
Arthur FThe guy at the counter was really friendly and very, very helpful!!!! he made everything so easy!!
Samantha AThe windshield has a crack in it. He lady at the front counter was very nice.Explain the whole rental process to me.She was very very nice
Beth KThe items that were supposed to be in the truck were not (dolly, pads) and I spent an hour of my rental rectifying this. What is disappointing is - that I went to the location the day prior to confirm my rental and was told it would be all set. When you are in a timeline with the rental- this creates a challenge.
JOHN FClean the cap of the truck
Sorenreimer HI needed a truck last minute at end of day. I was given a new truck and was treated very well. I have already recommend this store to family and friends. Thank you.
Michael CGreat customer service! Thank you!
Sharon BI have used this location before and they are always so friendly and very quick. They always have everything ready when I get there.
Alison KFriendly staff and great service. Keep it up!
THOMAS WParking was okay but not great. The man who helped us was very nice, but when we arrived at 9am for our pickup the doors were locked and there was no one in sight. We tried calling and there was no way to reach anyone, we only got the storage place where uhaul was located, and no human answer. After a few minutes the man showed up and helped and we got out by 9:15 or so. I also would have liked to call to let uhaul know we might be a little late getting the truck back, but luckily we made it just in time -- but we again couldn't reach anyone at that location and it wasn't easy to find a u-haul contact number on the go.
Devin TUsing the app to pick up my truck was very easy. It made me want to use the service again and I probably will. The service is very easy to use, and the pricing was very reasonable. I will recommend this service to everyone.
Arthur CI had the bEST experience renting my U-Haul from here. Michelle at security Pro was so helpful, friendly, and overall just helped my moving day be brighter and happier! Customer service was a 10!!!!
TIFFANY MNo staff when I arrived, just a sign saying "out on property", which I understand but please also leave a note saying "call <name> on xxx-xxx-xxxx for service. Otherwise no complaints at all
Chris AThe girl at the desk there always has such a sparkly and fun personality. And she’s extremely knowledgeable. She knows exactly what you need to make moving easy.
SAMANTHA AGreat service!
JOSE LMy experience with U-Haul down town horrible but great customer service. I would like to see improvements in the car smell badly.
Sarah NFantastic customer service. Better than anything we could’ve expected
Maureen AI had a very helpful attendant, who was great and very accommodating. He's great.
Yuksel PLower the rent
Abdullah AFriendly workers. Not great location but convenient for us
Roldan NThe woman who helped me was amazing I wish I got her name ! But she had glasses and was so helpful and kind!
Angelika AAbsolute perfect service, will highly recommend this location to anyone in need!
Alex BVery nice person running this location Highly recommend
Ty DIt was raining and they had no wiper blade on the left side, the gas gauge was broken, when I went to fill it up afte driving less than ten miles was 8 gallons. Worst uhaul experience ever
Michael DGreat, friendly service.
Lan ESimple process, the vehicle was ready for pickup at the location. Easy parking, office staff very friendly and informative.
michael MPlan ahead. Security Pro Storage and U-Haul vehicles. Great combination.
Bernard MUnfortunately the truck I reserved was supposed to include a furniture dolly and utility dolly however, both pieces of equipment were not in the truck. As a result, it took an additional 45min speaking to customer support to resolve this issue delaying my move.
Cameron CI have rented from this location before, and they are friendly and helpful.
Neil MEverything went well, so easy.
Carol KHad 2 hand trucks reserved with the truck, 3 weeks in advance. Received a call 10 minutes before I picked the truck up telling me they had just rented there only hand truck to someone they claimed had a prior reservation. When I gave them the date of my reservation the person at the country admitted maybe my reservation was first. With people wating I had buy a hand truck at a cost of over 90 dollars. The improvement would to have support equipment on hand and not be such a penny pincher. You only had 1 hand truck and no furniture dollies.
Alan WTruck is in poor condition, dirty, and smells really really bad.
Joseph DThe clerk was really wonderful!!! Everything was perfect!!! Thank you.
Alexis ARobert was amazing he went beyond. Made sure I had everything I would need
Larinda IParking brakes where not working. Spoiled lot of our time. Moreover for loading we parked on a temporary place but due park brake release we were put in risk of get fined. Assistance came after1.30 hours of efforts. We need to extend our moving plan to night which become riskier
Lakhyajyoti BInternet was down at this location but everything ended up working out. I just felt bad for the gentleman who was assisting me. There’s only so much you can do when the internet is down, but he was able to figure everything out for me. Thank you!
Rebecca TFriendly helpful staff made it easy
Saxton MYou guys are the best great company
benjamin lAsk for a far price, up front not the best location in the city. Cheap check out to get a sale, know their is more opinion to when comes to closing the dale.
Morris DUsing the mobile option the lady there acted like she didn’t know what I was talking about and like I shouldn’t have been returning it to this location. She was abrupt and rude. Made me feel as if I’d done something wrong.
Megan PThe woman working there was amazing. She was so helpful and kind. Because of her, this was by far the best uhaul experience I’ve ever had!
Laura CTruck was filthy. Staff at location was very helpful & kind.
CATHERINE DThe customer service at this location is great. He had all my info and got me in and out quickly. Great guy!!
Robert CThere was barely enough parking space available to park the truck that I was driving. I was having issues to find where to park the car but nobody came out to provide instructions. I suggest working on expanding the parking space available.
Stalin MGreat quick service
Lisa OThis was an easy decision to use U-Haul. I have used them in the past and have always been satisfied with the equipment,
Laurie WI received the best truck i have ever used with u haul. After my last experience i told you i would not recommend or use u haul again. Well, i need a truck on short notice (1day) and I couldn't figure out how to use Budget's online registration, so i came back to u haul. The steering and transmissions were in terrible shape on the trucks i had already rented from you this year. They were both over 130,000 miles. Yesterdays truck was obout 60,000 miles. It was very clean inside, steering was great, looked very well taken care of. Did not have ridiculously loud freeway noise! I enjoyed driving it. Best take care of your fleet to keep your customer base up.
Cynthia AAngie is a great customer rep
Robert CThe location is a small one but the staff was friendly enough and very helpful.
Christa GThe customer service I received at this location was top notch! So helpful!
Stacy SThe van was not clean. It was dirty inside. The rental agent was beneficial, though. He scraped all the snow and ice off the windshield and windows.
Shawn RIt was a good experience they helped me through the stressful time and did everything they could to help me
Joshua CTravis was awesome, and very helpful when the system wasn't working for me on my mobile device! Thanks so much!
ELIZABETH TThe gentleman at the counter was as very helpful and kind, we enjoyed our experience with him
Alyssa SSuper friendly, helpful, easy, and quick service.
Tamara V