I did not choose this pickup location—it was forced on me. I had reserved a truck one week in advance at my preferred location, but when I arrived, I was told there were no trucks available. That’s completely unacceptable and makes no sense. I was then shuffled between three different locations and left waiting on the phone for over an hour before someone finally directed me to this branch. This level of disorganization completely ruined my day. I missed a scheduled loading dock reservation, and at the new location, I had to overlap with another resident, causing even more stress and delay. I returned the truck after just 4 hours of use, and no one provided any explanation or assistance—only that I’d receive a receipt by email. This experience was extremely frustrating and disappointing. U-Haul’s poor communication and lack of coordination wasted my time and caused major logistical issues.
ALIREZA A
Customer Reviews for Security Public Storage Baltimore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very difficult to turn out of the parking lot.
MATTHEW SI thought we were supposed to have a dolly but it was not included
Eric NThe U-Haul smelled of cigarette smoke but beyond that it was a great experience
DAMON LWhen we arrived for pick up, the vehicle was clean and parked in an accessible location. However, the process of picking it up through the app's site was not as easy. We experienced difficulties with trying to upload the required pictures it kept asking for to check the vehicle out. Then, when checking out, my discount code applied at the reservation was not applied at checkout. There is also no option to apply discount codes at checkout. The manager called me to straighten the matter, which helped change the score I would give them from 2 to 4 stars.
Tracey LNo issues- drop off was easy
WILLIAM KGentlemen that checked us in and out were polite and efficient. Truck was clean. Only suggestion is to update website with correct operating hours
DONALD Ganswer the phone
Robert MSecurity Public storage at 3500 Pulaski Hwy Baltimore MD. Has the best reliable trucks and they treat their customers with the best customer service experience I every had . I want to thank Mann, Mike,,Chris, and the young lady that works there to. Go's bless your all. Remember customers if you want a stress free experience I'm telling you go there. DONT GO TO, THE U Haul place at 4301 Pulaski Hwy the worse experience EVER I MEAN EVER
JANINE GDropped off when closed.
KATELYN MTook hour to get truck also door was broke where I had my furniture at and stuff came out
Darnell EThe van was old and the brakes squeaking plus it had no back up camera
YASSINE SGreat experience!!
Susan BIt was an easy process, would rent again! Thanks
Michael SVery friendly location. Fast efficient and personal service. Was shown my rental and told all the main features. Would definitely recommend picking up from here.
Richard TThis location is always so friendly and helpful. There are numerous other locations in the area that have no clue what they are doing, are very rude and so slow. It is very annoying and inefficient. This location consistently is a pleasure to work with.
HENRY GFast service!
Kevin DJust clean out the truck before rent outb or providing wipes or other cleaning materials with rent out might help
Vanessa SThe process was very easy and the staff at the Storage facility that rented me the truck were friendly and very accommodating. Great experience!
JOSE TI wish we did not get up charged for dropping the U-Haul at a different location when I was able to find a location closer and more convenient for me.
Jordan CNothing, everything was great
Allen JThe mobile check in process was quite difficult. The employee who was attempting to verify my eligibility for pickup denied by identification for damage although it was not damaged. She said I would have to speak to an on site employee to proceed with my pickup. I then asked if there were employees on site to assist me and she kicked me out of the chat. After finding someone to help on site there was no issue. The virtual employe (Carmen) was not helpful and I will not use mobile verification again.
Hannah RGreat support from the uhaul guys
Sabrina CHard to locate and easy to confuse with nearby U-Haul facility that is well signed. Hard to enter and not much parking.
Robert NIt could not have gone better. Reservation staff were Excellent! I would highly recommend U-Haul to anyone and everyone. they really do make moving easier.
Paula MAbsolutely nothing. Our experience was great! The two gentlemen there were super helpful and friendly, the office was clean and they had me in the truck and on my was quickly!
Shanelle JGood service
jemal MN/A
Regina PLost 25-30 minutes at the counter due to the Uhual Software running slow. Did not have any dollys at this location as a preordered to assist me with my move… The service rep was a nice guy and did apologize.
James WThe site allowed me to book at 9 am. However the truck was not ready until 10 am. Staff on site was great to work with. Staff on phones were also great, system was not set up well.
Dean SThe female manager was very rude!!!
Tia Hbe clear to specify that this is not a uhaul facility. address was across the street from uhaul center. confusing to customers
SONCHERAY HMake sure you pay attention to all details because y’all charged me for something i know i didn’t choose n i have proof so maybe you guys should do better with the online process but other than that great 😊
Briana HParking is very limited
mary nTheres nothing wrong with this location other than it’s hard to find (I turned around a bunch of times to get there) and its hard to get in and out because the lights are confusing. Both times (leaving the location and coming back) I got close to someone running into me because I couldn’t tell if they had a green or red light.
Ashley FActually have the equipment I rented
CHRISTOPHER AThe rear passenger wheel was about to fall off and the windshield was dirty. I had to return the vehicle early because I thought it was going to fall apart.
Sophia KCheck engine light was on when I rented the truck.
Niclas BDon't inflate prices after contract is presented
David YEverything was fine, but the final price was far more expensive than I was expecting, and I can't even tell what I'm being charged extra for on the receipt. I would hope for more transparency / honesty there.
Michael SI appreciate the prompt service at the gate
Jacob CThe app doesn't work. They manually checked in the vehicle because the U-Haul app doesn't let me attach the Odometer/Fuel gauge photo for the return. I took so many pictures through the app with no success, and it wasn't until the owner came out and personally told me he would do it. If you're going to offer an app option, you need to make sure it actually works. Extremely disappointed in U-Haul, but was beyond impressed with the partnered location.
Tyler PI received the vehicle at 1/8 of a tank of gas, which was indicated in my contract, but my contract also indicated I needed to return it at 1/4 tank of gas. Why did I have to pay for extra gas beyond what I used?
SARAH WThe representative from uhaul filed a police report on me because she couldn’t locate the truck that I dropped off four days prior. Uhaul already processed the return, so her belligerence will never bring me back to uhaul ever again.
BAKARI HThe rotors were warped making braking dangerous. The location was further from my starting destination and in a very bad part of town. The customer service was excellent.
KRISTEN PI requested a hand dolly and was charged for it, but was never given one. Because I was in an extreme time crunch, I didn't go back to the office to get it. Not happy about it because, crap, there were so many boxes. Ugh.
Heather LI ordered half a dozen moving pads with my reservation but they were not in the van :’(
Mark WThere was no key drop-off for returning the U-Haul after hours. In addition, customer service had a wait time of 62 minutes.
Jeong LErase the advertising for the last local tenant
Luis SSome one pick and drop off times need more help,so more ez for new or any customers.
GIASHUDDIN HThere was an outdated key drop box that I almost left my keys in before an associate helped me out. I did not know where to park the car, it was incredibly unclear. Thankfully the associate took it from me, but contactless drop off was very confusing.
Yash Mthe self drop off was problematic. The drop off slot was too small and the key did not fit in the slot. Furthermore there was no after hours # to call in case of emergency. We had to leave the key under the drivers seat very stressful
THERESE P1. I dropped the truck off on time and the employee took my keys and said I was good to leave 2. The next day I received a call from this location asking me where the truck was 3. The location admitted that the person did not check the truck in so it was "missing" in the system 4. The truck was not checked in for a few days and I then received additional charges for the "extra" days 5. I have had to make several phone calls to the location and then to UHaul to have these erroneous charges removed
Christopher WWhen I made my reservation I was quoted a price of $166,00. When I went to pick up vehicle the charged me $184.38 plus $100.00 deposit. When I made that reservation it was stated to me that I pay when I bring the truck. when I returned the truck back, my phone would not let me into information to check truck back in. When I stated to the lady. she stated if she has to go out to check it in would cost me $20.00. Very disappointed
Kenneth WI was charged an extra day and I am not able to rwach some one to help me with a refund.
Sabah AThere was no key drop off, so I dropped the key in the office. It is not a Uhaul office, so I suggest including that note in the drop off instructions because it was confusing.
CAITLIN O