There was an outdated key drop box that I almost left my keys in before an associate helped me out. I did not know where to park the car, it was incredibly unclear. Thankfully the associate took it from me, but contactless drop off was very confusing.Yash M.
Moving Truck Rental in Baltimore, MD at Security Public Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Baltimore, MD 21224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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the self drop off was problematic. The drop off slot was too small and the key did not fit in the slot. Furthermore there was no after hours # to call in case of emergency. We had to leave the key under the drivers seat very stressfulTHERESE P.
1. I dropped the truck off on time and the employee took my keys and said I was good to leave 2. The next day I received a call from this location asking me where the truck was 3. The location admitted that the person did not check the truck in so it was "missing" in the system 4. The truck was not checked in for a few days and I then received additional charges for the "extra" days 5. I have had to make several phone calls to the location and then to UHaul to have these erroneous charges removedChristopher W.
When I made my reservation I was quoted a price of $166,00. When I went to pick up vehicle the charged me $184.38 plus $100.00 deposit. When I made that reservation it was stated to me that I pay when I bring the truck. when I returned the truck back, my phone would not let me into information to check truck back in. When I stated to the lady. she stated if she has to go out to check it in would cost me $20.00. Very disappointedKenneth W.
I was charged an extra day and I am not able to rwach some one to help me with a refund.Sabah A.
There was no key drop off, so I dropped the key in the office. It is not a Uhaul office, so I suggest including that note in the drop off instructions because it was confusing.CAITLIN O.
The sales agent while helpful was very confused and must have been new- tried to push safe move on us and when we said no she already processed it and we had to wait for the refund. Very nice girl just not all the way with itbruce F.
The truck had 7/8 of a tank of gas when we picked it up so we had to pay for the previous customers gas. Also the online system is difficult, frustrating and time consuming to use. The system failed to work properly. Will never use uhaul again.MARVIN D.
Van was clearly not cleaned from previous reservationâ€”crumbs in cup holder and surfaces clearly not sanitized. Equipment left in back from previous reservation. U-Haul site did not provide a code to retrieve key, so had to go inside for code. Then box did not have a key, had to go back inside and find out it was wrong box after all. Defeated purpose of mobile check-in. Personnel was helpful and friendly however, thanks to them.Juliana C.
Excellent contactless pick up process, I met the owner, she was very niceAndrew K.
Returned truck spotless and got charged $25 because ...I didn't fold furniture pads ?! Some were damp and they should be cleaned anyway. (Pandemic and all that). NONODY informed me and it's not in the contract. Told that a sticker in the back of the Truck said it. So I have to read a contract and then every printed word on the truck to avoid some fee? Ridiculous. Will be contacting my credit card company for that $25Michael C.
This location said I left the truck with less fuel then when I got it. They are scam artists. I left the tank 1/2 full when I got the truck with a 1/4 tank. Please investigateRobert S.
Area too smallErnestine E.
i used the self check in / return process through the app. it was not clear to me what i was supposed to do with the keys when i returned the truck. there were very brief instructions in the app on the confirmation that my return was complete, but the screen was only up for about 10 seconds and then it disappeared. i ended up dropping the keys through the storage business' "payment" slot at the front door. this is a criticism of the app and the process, not the drop off location.Michael C.
The drop off instructions are very unclear. After calling uhaul customer service line multiple times, when we finally got through the call was dropped in the middle of the operator giving us instructions.Kevin S.
Not much parking to return the truckNatalie S.
I dropped my Uhaul off on Saturday afternoon, and I got charged until monday morning!!!! I was livid.Susan E.
They gave me the wrong truck and created a lot of confusion at the site when I was picking up the truck. This resulted in me having to wait at a gas station on the phone with uhaul customer support for an hour.John R.
I used the 10ft truck for my move. Very smooth driving experience. Also, my customer service agent was AWESOME.Karen B.
I really appreciate everything! I will definitely be back again . Outstanding service and a very happy customer. Be safesean R.
This was My first. Time To rent uhol. My return dropped was. 445 pm. And. Millg was 1390 mi And. Some how. I don't have. Any experience. Before. How. It work. Any. Thanks.Ahmed I.
My encounter was GREAT! Mr. Jason Giordano was very friendly and helpful. He received me with a wide smile and I rented the Uhaul in 5 min. The drop off was also smooth and fast. I am so SATISFIED! Thank you.Raja H.
Your Uhaul app sucks. it took over 55 minutes to complete - awful slow in refreshing to next pages - would never use again -In future rentals, if that is only option to obtain a rental is by using Uhaul app, would go directly to competitor. Will tell all friends and family the same thingsteve A.
We were helped promptly and courteously when we returned the truck.James I.
The truck I had didn't work had to go to another location then when I got to the next location they didn't have the supplies I needed like a ramp it furniture dollyannemarie B.