Nothing Just maybe have more trailer options at every location
SHANNON R
Customer Reviews for Security Public Storage Ceres LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower prices!!
SHAWNA KCSR was very helpful, friendly and accommodating.
PATRICK RNothing, excellent service and price!
KARY KGood service
HARWINDER SN)A
ELISA JThe staff was very helpful and friendly, the only issue is the hours of operation. They don’t open until 10am. Otherwise everything else was excellent.
Ross WEmily and her staff did an amazing job of taking care of our needs
MELANIE SCustomer service was great also
Glenda BI tried to return the trailer 15 minutes early and I was told I had to wait until my time to drop off the trailer. I have never had an issue before but the person working when I went to drop it off would not help me until my dropoff time.
PHILLIP HMy rep that help me was amazing and had great knowledge of the equipment. Thank you
CEDRIC RGreat service, nice lady in the office
Vincent BThis place has the most friendly and helpful people. They make you feel welcomed.
DEVEATA PJamie was helpful and friendly.
SUSAN HYou should change your staff, they do not behave well at all and your trucks are also not in good condition. They give very low mileage. Your employee is not right Not good
NONAMEGIVEN VDale court in Ceres,CA is the best to rent from and even have storage available to rent .
Melissa BHad very good service from Emily. She explained all the cost upfront and was very knowledgeable of her job.
Julie PYou guys are a big company, start talking to the state of CA to fix their roads.
GREGORY CGood service
CHRISTIAN CI got charged 200 dollars for a 100 dollar day so I'm not gunna be using ur company again thank you for wasting my money
Lucas CNothing services were AMAZING Andy was the best . Thank you so much !
Joselyn GI am always very grateful for the Excellent Customer Service! They made my move not so stressful. Thank you! Security Public Storage Ceres, On Dale Court! May hearts!! and Hugs!!
Rebecca WThe u haul was filthy the employee was great she was absolutely awesome but U-Haul smelled like animal urine and was filthy trash was left in it
JENNIFER LCustomer Service is Great
Andrua RGreat customer service!
Carlos gThe in-house representative was helpful and made the process easy to rent.
John Ncheck windshield wiper fluid, check gas cap, gunk on windshield and customer left stuff in van thenk you nice van nice people
Simone HI needed to use the bathroom but was not allowed and had to go outside.. not cool.
kennth ORental was covered in tree debris upon pick up, service upon return was poor as there was only one employee working, had to wait 20 minutes just for the lady to finish with another customer before she could check the rental return and give me confirmation that it was returned.
Amit CExcellent customer service! Inviting and responsive.
Christine VThe online check in/out is a nightmare
KATHLEEN MGreat costumers service love this place
justine mCustomer service was horrible and childish. Equipment shouldn't have never left the location in the condition that it was in. Blad separated tire with wires showing. Could have been deadly experience if the tire had blown with towing a classic car.
RAMON MThe only downside was I couldn't use the trailer because of the trailer lighting on my truck was not working therefore was denied of taking the trailer off the premises due to that.
CHRISTIAN Fthank you quick in and out service!
LOUIE MN/a
DWIGHT GMy original site was changed to this one. They didn't have the dollies I asked for, which added costs in the form of extended time with the movers I hired. Same with when they lost the key to the only 26 foot truck, and it turned out another employee who wasn't there had left it in the mobile box that "is broken". I've moved around every 2 years for the last 14 years, and I've exclusively used Uhaul, and this was among the most stressful moving day transactions (and one of those was for a cross-country move...). Once we were on the road, my husband/passenger called other Uhaul locations to see if they had an appliance dolly that we could rent. None did, but the MLK location in Merced especially juked us: the person who answered the phone said "Yes we have one, but it's not in inventory and my boss would have to add it for me to rent it." My husband asked if he was going to ask his boss. No. My husband replied, "So effectively, you do not have an appliance dolly to rent." The employee said, "Yeah, you could say that." I can deal with mishaps, technology and logistics are hard and the people who are wrangling them are doing their best, but offering something I want and can't have? That sucks in a special way.
Carolyn NCheck your vehicles make sure they actually work and aren’t making any weird noises.
Angel AVery easy and fast rental truck
alejandro gTry to take time to review email questions.
STAN REverything was good and they have great customer service. Definitely recommend
Colin BMotor oil all over ramps from previous renter. Had to clean obvious mess before I could use trailer. Staff were plesant but took numerous photos with phone without asking or notifying us. Would not recommend this dealer to others...
don wErwin was a great help!
CHRIS RI had a reservation 8/31/22 in Sonora,Ca to pick-up a 15' truck and a Vehicle Transport? that morning U-HAUL in Sonora let me know I had to go to Ceres, Ca one hr there and one hr back and about 3hrs? I didn't get to start using the truck till after lunch? I couldn't finish in time because I got such a late start and the guy in Harbour, ore told me he didn't have reservations for my vehicles but I would still have to pay for an extra day? what part of what happened to me do u think I should tell my friends? that's alot of not customer service for over $1000.00?
RUSSELL CExcellent Service
Nathalie CNothing, good friendly service.
Gerardo HInterior of vehicle needed to be cleaned up. Cup holders all needed to be washed I did not want to place my water bottle in any of them. Matt in the rental office was very polite and professional. Vehicle operated well. Thank you.
Kristina BHave an actual qualified person on duty.
Anthony SVery fast and helpful service. I will be going there again
Matt dVery nice and professional
Angela AFriendly knowledgeable service.
Philip PVery friendly atmosphere.
LEATHA BGentlemen running the office is outstanding! Great customer service and went out of his way to help us! I will definitely refer people here!
Monica GMatt is very good
TERRY PAll we t well.
Linda SEverything was dirty even the ramp. Somthing was spilled inside and I never got a dolly and was charged a dolly
GINA BI was charged for a dollie that had a broken seal that I didn’t break and I didn’t use the dollie ..
Gabriela ZPerson who help was very focused on getting going as quick as he could! Great service!
Kenneth JGive all useful information up front. I decided to return vehicle earlier than expected the next morning, than came back to turn in keys. I was than informed I could have left the keys in the lock box outside the fenced gate. I also did not report the actual gas left for my use was slightly under the level stated by the female rep that checked me out. I did approve what the system stated was left (my error, be warned!) but returned the gas level to what I was given, and was therefore charged for more gas. The rep Brett who checked my truck back in was not flexible and said I could contact Uhaul to dispute. They should tell you to check gas and mileage and let them know if there's a difference, like the Turlock location did!
Norma G