The guy at pick up was great!!
Kari K
Customer Reviews for Security Public Storage Galleria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Little quicker help at counter, it got busy but only one guy working counter.
CHAD SPretty quick drop off.
TANYA MNothing already running excellent
ANTHONY RGreat customer service.
TROY KNone needed
ELROY EVery friendly staff and they made everything effortless.
RICHARD PI was made to wait for over an hour, only to be told that their system was down. I then had to call U-Haul and rebook the trailer over the phone, which took another 45 minutes. Overall, it was a frustrating and painful experience.
Arjumand STony thank you so much, great job!
AZAT UKyle was fast and efficient. I would return here anytime.
RICHARD PManager is great to work with. I will always rent my trucks from that location
DON MThe app was giving me some trouble with registering my location and I finally got it to work by walking closer to the front of the building. You still have to ask for the keys at the front counter so it's a line skipper, but not entirely self-serve.There is limited to no customer parking and it is a very busy area between a collision center and a landscaping business. Staff was friendly and very professional though so getting the keys and dropping off the vehicle were really quick. I thought the price for the pickup rental was pretty reasonable too compared to other places I looked. I didn't think I would like having to pay by the mile in addition to the base price, but since it was a short distance I needed it for, it was more cost effective than having to pay a flat rate for miles I wouldn't need.
Kathryn CThe truck ran fantastic! I was comparing it to my own truck.. customer service at the location was excellent. My experience was a very positive one. thank you so much and I will use U-Haul again.
CHERLYN ONothing! This was an incredibly seamless experience. All the employees were incredibly kind and helpful
COURTNEY LFriendly staff, clean & well stocked facility.
GREGORY DTony and his crew are great. Very helpful.
William HIt was a pleasure working with you guys on both ends of the experience thank you
Dean APerfection - Very friendly and quick.
THOMAS EExcellent customer service and superb yard installation personal. I will use this location again.
LEWIS HThe drive from Roseville to Durango was awful. The steering wheel was crooked and I had to keep the steering wheel at about 2 o’clock to drive straight. 50 to 55mph had a terrible vibration. Also when I was driving, out of the left side mirror I can see a lot of the trailer and car that was on the trailer. And out of the right I couldn’t see a thing. It was by far the worst drive I’ve ever dealt with.
NATHAN CHighly recommended! Best customer experience, Definitely coming back again, for my next rental needs.
CARLITO MEverything was great. I will definitely recommend U-Haul in general and specifically this location to anyone.
Jaweed HThe individual on duty was fine but he was by himself and was doing his best to help other customers while also assisting me. He treated me well and I have no complaints but it would be nice if there could be a second person on duty. That said, I would certainly rent from here again in the future.
Allan HVery nice and extremely helpful. Helped me get reliable movers and saved my go time
Margaretta WGreat customer service.
Glenn MGreat Service!
JOY ARental was dirty when I picked it up and was the charged a 25 dollar cleaning fee because it was dirty.
CARSON HQuick and easy pick up
JOHN HTony was incredibly helpful and kind! 10/10 recommend
SEBASTIAN SBest uhaul rental location in the area , in and out with minimal time wasted.
VICTOR DNot a thing! Great customer service from beginning to end
DIANA IExcellent customer service!
GREGORY LExcellent service
SHARYN MWonderful staff, seamless experience
JACQUELINE SThe staff was super friendly and helpful.
Susan MNothing All was Perfect
Tony CBoth staff members were awesome! Very professional and personable. Definitely will be coming back if I ever need to move again.
JORDAN GExcellent customer service. Very easy process.
BLAINE CEverything went very smooth with drop off.
Shelby HNo comment when they make you fill up the tank that is not good
Walid RProfessional, prompt and kind.
Ben TThe truck only had 1/4 tank of gas and would've preferred at least 1/2.
Debbie HVery accommodating and friendly customer service
Kali LCustomer service is excellent!! Tony went above and beyond to make sure we were well aware of any and all fees that could be charged, and he was very patient with our many questions and concerns. We ended up returning the truck to the same location, and Kyle checked us back in. He was juggling three customers at the same time, all with a smile, and contacted us to make sure we knew exactly what our fees were and why. We really appreciate this Uhaul location’s customer service and will be back for any future rentals!
Debbie WTell everyone about this location.Because they were the top-notch.The gentleman at the front to care of all paper work.The truck was clean.Ready to go when I brought it back.The return was easy.Thank you have an awesome day! 👌
Peter FThank you Tony (Galleria location in Roseville) for your EXCELLENT customer service! We saved a ton of money & the truck size you recommended ended up being exactly what we needed. U-Haul is lucky to have you, Tony!
Deanna GGosh, the service was very pleasant. U Haul, the best in the business.
Darrel MThe front desk guy was awesome and the guy with the pony tail was very friendly and hooked up the trailer for us very professional and efficiently and most important he as very nice
Justin S