Tony is the man!
BRIAN K
Customer Reviews for Security Public Storage Galleria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome owner/staff. They helped make it really easy for me to return the U-Haul.
Abraham NThe guy at pick up was great!!
Kari KThe reps at the storage place where we picked up the equipment were extremely friendly and knowledgeable. Give those guys raises if possible. .
CHEROKEE MThe representative I rented with was very friendly and professional, however, the representative I returned the equipment with was extremely rude. When I rented the equipment, the representative told me I could return it up until 6 PM, however, when I showed up at 5:30 PM, the representative at that time told me that they were “closed”, even though the hours on their door showed that they were open until 6 PM. When I pointed that out, the representative said that was for storage not for U-Haul. I said that I was told I could return the equipment up until 6 PM, and he replied that he knew I was not told that, even though he was not there at the time of rental. Needless to say, if that’s the kind of customer service experience I can expect from this location, I will not be returning.
JASON CTony was very intent on meeting my request quickly.
David NLittle quicker help at counter, it got busy but only one guy working counter.
CHAD SGreat experience! Quick and easy!
Laurie KN/A
Michael PU-haul + Storage units + boat/RV storage. Location is newer. Clean. Professional.
BLAKE HWhen I arrived, they hooked up my trailer rental to my truck as I walked around to inspect it one of the fenders wasn't bolted to the frame and could have easily come off and blown out the tires which is crazy to me. Part of me paying for my rental is having it ready for safe transport it shouldn't be up to the customer to determine if it safe for use. This maybe the last time I use Uhaul because I have had two previous rentals with similar experiences. One exact trailer I rented as leaving the rental yard the brake pads on the trailer fell out. Another rental of a diesel moving truck it was leaking diesel, had two service trucks roll out to different locations I was at and couldn't fix it. When I returned it the UHual store said it was so unsafe it should have never been rented to me. In all these instances I never received any credits or compensation.
RYAN DPretty quick drop off.
TANYA MSome confusion as my pick up was changed to this location and upgraded to a 26 foot Van as no 20 foot available. The staff worked to sort all of this out, and delivered the Van to me. Thank you for all your efforts
Alan SThe truck they gave me was a little older and had minor issues, but it made it and I was happy with the overall service
WILLIAM GNo issues and employee was fast and professional.
MICHAEL KThanks
David BEverything was great, even though we broke down on Hwy. 80, on our way to camping we rented the box truck and was able to make our week long trip and at the end return the truck while our truck was being repaired. Thank you!
PATSY SExcellent on all counts!
GYPSI LCustomer service is EXCELLENT at this location!!!
ANTHONY DGreat Fast, and efficient Customer Service
DANA TEverything went great
RONALD DNothing already running excellent
ANTHONY RQuick and efficient service. Answered all of our questions.
DAVID CKyle was very professional; can do attitude; transaction was very smooth; would definitely rent from him and this location next time! With appreciation!!
DALE ZLoved working with Tony. Great guy and very helpful.
Jonthan CThe trailer had one bad tire- had to get it replaced in Havre Mt.
Darla VGreat Staff, first time I ever had anyone call in advance to check on us before drop off and make sure we made it to the right place. thanks
Andrew HGreat customer service.
TROY KNone needed
ELROY EVery friendly staff and they made everything effortless.
RICHARD PI was made to wait for over an hour, only to be told that their system was down. I then had to call U-Haul and rebook the trailer over the phone, which took another 45 minutes. Overall, it was a frustrating and painful experience.
Arjumand SHandled a line 1st thing in the morning with humor and an efficient manner. I was worried I would be waiting for 30 minutes, but it was closer to 15 minutes.
KRISTA SGreat people and clean facility
PATRICK MHorrible!! Showed up to my original Uhaul location, the manager said you can’t take trailer ( not ready). She found another location aporix 10 miles away, so I asked nothing closer she replied let me check. Well what do you know? .5 mile down the street has it Ok show up but they don’t open till 09:30 ( 1 hour) till they open. Show up pick it up On my return next day there are 11 people in line. I asked just dropping off they told me get in line, with the other people picking up. Finally 20 mins later employee says pull up to the fat gate I will meet you there. 20 minutes later he shows up! Horrible unacceptable. ( Anthony at the 2nd location was really nice)
EDWIN AI rented a pick up truck. Vehicle was in new condition with less than 8000 miles. Very easy to both rent and return. You should update Google Maps because it directed me to the (locked) gate at the rear of the storage units vs. on Galleria.
ROBERT SExtremely rude somewhat disrespectful The 26 Ft uhaul was filled with mud in the cab and when the back was opened it smelled of marijuana and chunks of it were found in the back end. It was obviously used to haul such stuff. This location was terrible usually rent on Willis Rd but a 26ft was not available. Will more than likely never deal with u haul again. A terrible experience it was expensive and I will spend my money at a company who treats me better with clean equipment
NICHOLAS NAbsolutely excellent! Very efficient with quick response. He made this move so pleasant.
JANICE CTony thank you so much, great job!
AZAT UThe drop off was a full nightmare. Location drop off changed day of drop off to a further location when I'm paying by the mile. Also no key drop off like instructions said Lastly couldnt get ahold of anyone from customer service. A 15 min drop off turned into almost 2 hours... Couldn't get into the gate for the customer service.
ROBERT COpen business office earlier
ELROY EKyle was fast and efficient. I would return here anytime.
RICHARD PAnthony was the man! Super friendly and made everything so seemless!
Alexander AWill not use this location. No key drop off point at back gate.
James LThank you for a smooth rental experience
BRIAN SAll was good.
MARGARET GWhen I dropped off the vehicle, the employee was rude and expected me to move the vehicle to a different location than what was posted. When I told him I followed the posted signs he was irritated and said I will email your bill!
MICHAEL GManager is great to work with. I will always rent my trucks from that location
DON MNothing...staff was great...super friendly and available... fast process at a great price..... can't ask for better
CHRISTOPHER FThe app was giving me some trouble with registering my location and I finally got it to work by walking closer to the front of the building. You still have to ask for the keys at the front counter so it's a line skipper, but not entirely self-serve.There is limited to no customer parking and it is a very busy area between a collision center and a landscaping business. Staff was friendly and very professional though so getting the keys and dropping off the vehicle were really quick. I thought the price for the pickup rental was pretty reasonable too compared to other places I looked. I didn't think I would like having to pay by the mile in addition to the base price, but since it was a short distance I needed it for, it was more cost effective than having to pay a flat rate for miles I wouldn't need.
Kathryn CInside was very dirty, especially for a newer truck.
JOHN BVery friendly and helpful. Truck was well maintained and in good shape.
Janice RThe truck ran fantastic! I was comparing it to my own truck.. customer service at the location was excellent. My experience was a very positive one. thank you so much and I will use U-Haul again.
CHERLYN OKeep going same Way
MATTHEW BThis was a MUCH BETTER experience than what I had with U-Haul earlier in the week with the Wills Road / Roseville location.
CHRIS EEveryone was awesome. So happy I went with them
CHRISTOPHER TExtremely easy and streamlined! I was able to reserve a trailer on the way to the facility and had it loaded into my truck within minutes. Staff was very quick and knowledgeable. Two thumbs up for sure!!
PAUL BTony was very professional and straight forward. Good, Clean business. I will use this U-Haul again. I am very happy with working with Tony and this location.
MARK F