Customer Reviews for Security Public Storage Galleria
(U-Haul Neighborhood Dealer)

1,137 reviews

851 Galleria Bl   Roseville, CA 95678

(916) 771-2226

Office Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(916) 771-2226

851 Galleria Bl
Roseville, CA 95678

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guy at pick up was great!!

Kari K 
Rating:
5.0

Customer did not leave a comment.

GURJANT S 
Rating:
5.0

Customer did not leave a comment.

KULBIR S 
Rating:
4.0

Little quicker help at counter, it got busy but only one guy working counter.

CHAD S 
Rating:
5.0

Customer did not leave a comment.

GEORGE N 
Rating:
4.0

Customer did not leave a comment.

DARIN C 
Rating:
3.0

Pretty quick drop off.

TANYA M 
Rating:
5.0

Nothing already running excellent

ANTHONY R 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Great customer service.

TROY K 
Rating:
5.0

Customer did not leave a comment.

christine H 
Rating:
5.0

None needed

ELROY E 
Rating:
5.0

Customer did not leave a comment.

NATALIA H 
Rating:
5.0

Very friendly staff and they made everything effortless.

RICHARD P 
Rating:
1.0

I was made to wait for over an hour, only to be told that their system was down. I then had to call U-Haul and rebook the trailer over the phone, which took another 45 minutes. Overall, it was a frustrating and painful experience.

Arjumand S 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C 
Rating:
5.0

Customer did not leave a comment.

ANGEL P 
Rating:
5.0

Customer did not leave a comment.

TERRY L 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
4.0

Customer did not leave a comment.

DALE T 
Rating:
5.0

Tony thank you so much, great job!

AZAT U 
Rating:
5.0

Kyle was fast and efficient. I would return here anytime.

RICHARD P 
Rating:
4.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Manager is great to work with. I will always rent my trucks from that location

DON M 
Rating:
4.0

The app was giving me some trouble with registering my location and I finally got it to work by walking closer to the front of the building. You still have to ask for the keys at the front counter so it's a line skipper, but not entirely self-serve.There is limited to no customer parking and it is a very busy area between a collision center and a landscaping business. Staff was friendly and very professional though so getting the keys and dropping off the vehicle were really quick. I thought the price for the pickup rental was pretty reasonable too compared to other places I looked. I didn't think I would like having to pay by the mile in addition to the base price, but since it was a short distance I needed it for, it was more cost effective than having to pay a flat rate for miles I wouldn't need.

Kathryn C 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD M 
Rating:
5.0

The truck ran fantastic! I was comparing it to my own truck.. customer service at the location was excellent. My experience was a very positive one. thank you so much and I will use U-Haul again.

CHERLYN O 
Rating:
4.0

Customer did not leave a comment.

GREG M 
Rating:
4.0

Customer did not leave a comment.

JOHN O 
Rating:
4.0

Customer did not leave a comment.

ANDREW B 
Rating:
5.0

Customer did not leave a comment.

BOBBY S 
Rating:
5.0

Nothing! This was an incredibly seamless experience. All the employees were incredibly kind and helpful

COURTNEY L 
Rating:
5.0

Customer did not leave a comment.

ALECXANDER L 
Rating:
5.0

Customer did not leave a comment.

JASON D 
Rating:
4.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Friendly staff, clean & well stocked facility.

GREGORY D 
Rating:
5.0

Customer did not leave a comment.

PAMELA V 
Rating:
5.0

Tony and his crew are great. Very helpful.

William H 
Rating:
4.0

It was a pleasure working with you guys on both ends of the experience thank you

Dean A 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R 
Rating:
5.0

Customer did not leave a comment.

NICHOLAUS G 
Rating:
5.0

Perfection - Very friendly and quick.

THOMAS E 
Rating:
5.0

Excellent customer service and superb yard installation personal. I will use this location again.

LEWIS H 
Rating:
5.0

Customer did not leave a comment.

KONRAD T 
Rating:
2.0

The drive from Roseville to Durango was awful. The steering wheel was crooked and I had to keep the steering wheel at about 2 o’clock to drive straight. 50 to 55mph had a terrible vibration. Also when I was driving, out of the left side mirror I can see a lot of the trailer and car that was on the trailer. And out of the right I couldn’t see a thing. It was by far the worst drive I’ve ever dealt with.

NATHAN C 
Rating:
5.0

Highly recommended! Best customer experience, Definitely coming back again, for my next rental needs.

CARLITO M 
Rating:
5.0

Customer did not leave a comment.

THOMAS W 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R 
Rating:
5.0

Customer did not leave a comment.

VINCENT M 
Rating:
4.0

Customer did not leave a comment.

KENNETH K 
Rating:
5.0

Customer did not leave a comment.

BENNIE C 
Rating:
5.0

Everything was great. I will definitely recommend U-Haul in general and specifically this location to anyone.

Jaweed H 
Rating:
4.0

Customer did not leave a comment.

PETER C 
Rating:
5.0

Customer did not leave a comment.

LORI M 
Rating:
4.0

The individual on duty was fine but he was by himself and was doing his best to help other customers while also assisting me. He treated me well and I have no complaints but it would be nice if there could be a second person on duty. That said, I would certainly rent from here again in the future.

Allan H 
Rating:
5.0

Very nice and extremely helpful. Helped me get reliable movers and saved my go time

Margaretta W 
Rating:
5.0

Great customer service.

Glenn M 
Rating:
5.0

Customer did not leave a comment.

RYAN W 
Rating:
5.0

Great Service!

JOY A 
Rating:
2.0

Rental was dirty when I picked it up and was the charged a 25 dollar cleaning fee because it was dirty.

CARSON H 
Rating:
5.0

Quick and easy pick up

JOHN H 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Tony was incredibly helpful and kind! 10/10 recommend

SEBASTIAN S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Best uhaul rental location in the area , in and out with minimal time wasted.

VICTOR D 
Rating:
5.0

Not a thing! Great customer service from beginning to end

DIANA I 
Rating:
5.0

Excellent customer service!

GREGORY L 
Rating:
5.0

Excellent service

SHARYN M 
Rating:
4.0

Wonderful staff, seamless experience

JACQUELINE S 
Rating:
5.0

Customer did not leave a comment.

RON G 
Rating:
5.0

The staff was super friendly and helpful.

Susan M 
Rating:
3.0

Customer did not leave a comment.

MARIO T 
Rating:
5.0

Nothing All was Perfect

Tony C 
Rating:
5.0

Both staff members were awesome! Very professional and personable. Definitely will be coming back if I ever need to move again.

JORDAN G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H 
Rating:
4.0

Customer did not leave a comment.

SCOTT J 
Rating:
5.0

Excellent customer service. Very easy process.

BLAINE C 
Rating:
5.0

Everything went very smooth with drop off.

Shelby H 
Rating:
2.0

No comment when they make you fill up the tank that is not good

Walid R 
Rating:
5.0

Professional, prompt and kind.

Ben T 
Rating:
4.0

Customer did not leave a comment.

Daniel P 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
4.0

The truck only had 1/4 tank of gas and would've preferred at least 1/2.

Debbie H 
Rating:
5.0

Customer did not leave a comment.

Carl S 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

Vyacheslav A 
Rating:
5.0

Very accommodating and friendly customer service

Kali L 
Rating:
5.0

Customer service is excellent!! Tony went above and beyond to make sure we were well aware of any and all fees that could be charged, and he was very patient with our many questions and concerns. We ended up returning the truck to the same location, and Kyle checked us back in. He was juggling three customers at the same time, all with a smile, and contacted us to make sure we knew exactly what our fees were and why. We really appreciate this Uhaul location’s customer service and will be back for any future rentals!

Debbie W 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Tell everyone about this location.Because they were the top-notch.The gentleman at the front to care of all paper work.The truck was clean.Ready to go when I brought it back.The return was easy.Thank you have an awesome day! 👌

Peter F 
Rating:
5.0

Thank you Tony (Galleria location in Roseville) for your EXCELLENT customer service! We saved a ton of money & the truck size you recommended ended up being exactly what we needed. U-Haul is lucky to have you, Tony!

Deanna G 
Rating:
4.0

Customer did not leave a comment.

Steve H 
Rating:
5.0

Customer did not leave a comment.

Holly W 
Rating:
5.0

Gosh, the service was very pleasant. U Haul, the best in the business.

Darrel M 
Rating:
5.0

Customer did not leave a comment.

leopoldo g 
Rating:
5.0

The front desk guy was awesome and the guy with the pony tail was very friendly and hooked up the trailer for us very professional and efficiently and most important he as very nice

Justin S 
Rating:
5.0

Customer did not leave a comment.

albert b 
Rating:
5.0

Customer did not leave a comment.

Dawn M 
Rating:
5.0

Customer did not leave a comment.

Michele D 
No reviews have been submitted for this location.
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