Good customer service, fast rental and friendly employees.
EDMUND H
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dwayne was super friendly and we had the most easy convenient experience. Thank you Dwayne
michaela cVery helpful & nice customer service!
JULIE DDwayne was amazing and extremely helpful. Definitely made it a fantastic experience
JOSE SGreat Experience. Was treated very well
JAMES WThe staff here are exceptionally good. They always have been, I wish I could remember the guys name that helps us every year, but he is a credit to your company and should be commended for his customer service
DECLAN GAs always, great customer service
DECLAN GFriendly customer service, renting the van was easy and did not take long.
Juan ADwayne Townsend was very professional and helpful
JEFFREY HThank you
JORGE CDwayne was extremely helpful, accommodating, and friendly.
Rudy HAdam all the way from Calabasas was amazingly helpful, friendly, and when you’re dealing with a stressful situation, someone like him makes life feel a little less hard!! Thank you for making this easy!
Jeri LI thought the service was excellent. Have rented trucks a few times in the past month. The gentleman behind the counter is awesome. He manages to provide great service to every customer all at once. He is a master at multitasking! Friendly, courteous, and efficient. U-haul is lucky to have him as an employee, Thank you.
James GEverything was perfect and the van was exactly what we needed !
Sara PFix the trucks mechanical problem
Moises CBest place in Glendora to rent a moving van. I was treated with respect and everything was easy to understand. Will definitely rent again from this business.
Nancy NThank you so much for the great customer service. Bree was a pleasure to work with. Thank you and God's blessings and Merry Christmas!
Lupi VThe only gripe I have is that the Van I received was not the van I thought I was getting which was shown on the web site I wanted / Needed the Sliding side door but I got the two barn doors on the side made the logistics difficult in the future they need to show EXACTLY what you are getting. Additionally, the per mileage fees were exorbitant and way too high they should offer a minimum number of free miles.
Rick MThe manager, Dwayne , is very helpful. The facility is well kept and safe. Most importantly, facility is convenient and close to my daughter’s school
Susie VFriendly and efficient staff
Daniel MDrop off was just OK. There was no effort to inspect truck with me to confirm lack of damage (there was no damage) and there wasn't a verification that truck bed was cleaned (it was).
Gregory RThe staff is excellant. The originator from the phone call was pleasant and helpful. The first contact at the pick was pleasnat and helpful. The van was dirty. Dead bugs on the grill. dust and dead bigs on the inner cabin. Pretty dissapointed in the shape of the vehicle and dirty window.
John mNice that they open on Sundays.
Elyse OI highly recommend this for uhaul rentals, Mr. Dwayne the manager was very helpful and attentive and made the process for the uhaul very very easy !
Marlo AGreat customer service. Everything great. Dwayne’s jelp was second to none. Dan
ida aGreat customer service! Super friendly and helpful.
Jay MGreat staff
DECLAN GI used the truck for 16 miles and filled it up with 8+ gallons of gas. I should get some credit for returning the truck filled when I picked it up it was not full
David BThe location is great as always, the app check in to rent was terrible though.. not sure if ever use it again
Declan GThe only thing that was disappointing was that I booked for 8am, got a call saying they don’t open until 9. And that it was a first come first served basis. So I had to rearrange my schedule and it wasn’t even a guarantee I was going to get a u-haul
Victoria GThere was an issue that I had a reservation confirmation for a van, I went in to verify that all was good. The lady informed me that it had been rented to someone else. She didn’t offer any sorta solution. I had to suggest I rent something else. She had zero support for the situation that I didn’t create. The gentleman who was there when I picked up my second reservation was good to work with.
sean sEverything was great!
joel POutstanding service and friendly care. We always appreciate you guys very highly.
Asela PExcellent
JAMAL NExcellent customer service! Dwane went above and beyond!! Yes, I would definitely recommend my friends and family.
Elena PSo quick, easy, and affordable! Thank you!
Brooke BThank you
Joshua CStaff was very friendly and helpful. Thank you!
Ana BThank you..
Ernesto VTruck needs alignment. Cabin was clean. Rusty and paint damages on exterior.
Andrew SThe van was a bit dirty on the inside, nothing too bad, just could have used a vacuum and some air freshener. That said, the staff is very friendly and helpful. The location is great as well. Thank you!
JOHN MTook a long time to complete the rental process (computer problems)
Fredrick ANothing! You are absolutely wonderful!
Claudia SThe lady that helped me was amazing... I wish I could remember her name
DECLAN GPlease have someone in the office at all times during business hours. At our location, the gentleman stepped out for awhile so we had to wait for our truck, however, the man waited late for us to return, sorry we were late.
Derek SDwayn, over @ Security Public Storage(5514) 540 W Foothill Blvd, Glendora... Both times that we rented a truck, Dwayne was able to hook us up with the correct size vehicle, to fit our need. Thank you 110% 😎👍
Randolph QGreat service and friendly and accommodating staff
Christian L