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JOSE R
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jesus Gsmell like weed, return the truck in the same day 4pm should be awarded for effort after we pay so mush. In all ty
FRANCINE NContinue with your excellent public relations 👍
Joy HTruck was releasing tons of smoke from the exhaust and engine readily increased temperature whenever I pushed the gas pedal.
DAVID DI originally scheduled to pick up a truck near my house. it was canceled and I was made to drive 34 miles out of the way to pick up a truck. it was a HUGE problem!!!! I'm very upset and want my money back. never will I rent from UHAUL again.
Andres LEverything went perfect!
ROB CThey gave me excellent customer service and was very helpful I’m finding out the better price for me ion making my trip easy and the U-Haul they rent it out to meet with in perfect condition not to worry about if we weren’t going to make it or not thank you
LUZ MA/C not getting cold 😞
Ernesto JGreat customer service
Tobiss MNothing the attendants were very very courteous and well explicatory
Elvira ANot lie to the customer about how much gas the truck has when picking up the truck and forcing the customer to pay for extra gas when the truck was brought back with more gas than it originally had.
Joseph GThe service was excellent
Salvador YYour app is not working right
william PBernie was such a great help, over and above customer service. The other office staff member was also very kind and helpful
Shanelle GEquipment was ready and clean as expected. Service technician was very helpful and informative.
leon CI had a wonderful time picking up and dropping off the Uhaul truck. This was my 5th time in my 30 year old life using uhaul and this has been the best customer experience so far from the storage facility. Fantastic job!!
Eduardo TThe self checkout and checking in process was beyond inconvenient and took too much time compared when an actual person does it.
Ariel RDuring the COVID-19 pandemic, give more updated instructions in advance on how the drop off process will go. But overall it was a great place and I loved renting from this location!
CHARLES CI had trouble with the with the mobile check in process but Yoanna (hope I am spelling that right) was extremely helpful in sorting things out and getting me on my way. Thank you!
Kenneth PI didn’t like the check in online .. horrible plus after that my credit card información was stolen.
Wilfredo RYou did a great job
Nicholas TThe new girl was so cute.. and very helpful and so was her co worker.. they are funny and a people person . The Rock!!! Need more of them around ..
Wilbert JNo improvements are needed. You provide excellent services and are very helpful, professional, and courteous. Thank You!!!!!
carrie eThank you very much you made it fast and easy !
DANNY PReally great experience! Everything was great.
sunil N100 percent satisfied
Dean QReally fast in and out!
Steve MDid not like being forced to pay 4 day rental with no other option of less days.
ROBERTO gIt would have been nice to have a designated parking space while using the vehicle.
Benjamin GDid not get a dolly and I had to rent a dolly so that I can move my stuff very upset I just hope that for my next rental you guys do me better Thanks
Juan Mbad customer service
Abraham dEverything was great no complaints.
Gabriel RThis store did not have the necessary equipment. Male staff was friendly and attempted to provide assistance. Female staff was not friendly at all.
Kenya RGreat customer service, in and out!
RICARDO CI returned with more gas that I got it with
Carlos OWe arrived at this location minutes after their closing time with a trailer from out of state. We ran into Joseph, an employee of this location as he was leaving, who asked us what we needed. After a brief explanation, Joseph asked us to wait while he went to get a key to allow us in to the location. Short while later, Joseph returned as promised and allowed us to return our trailer and in doing so saving us much grief and stress. Joseph went way and above for customer service and I would absolutely return to this location.
George rI looked online to see what time I was suppose to drop off the truck but the email said nothing. I was late for my dropoff because of this. please in the email sent send the pick up drop off location and any inormation like late fees, or cancels and the time to be picked up and droped of
David EI would never recommend UHAUL after my experience with them. They cost me extra money and time and could not keep their promises. I will never use UHAUL again.
Hanna SThey guy was very helpful and gave me paperwork on everything
Monica GTruck was sub standard, dirty, needed maintenance and left me with a very nerve racking six hour drive. I am waiting and quite frankly waiting for some sort of reimbursement.
Michael RJoe, the manager, is excellent at his job! My wife and i have alway had a good experience when needing the services of this location. Highly recommended.
Dennis MCustomer service at this location was Great! They made it real easy to extend my rental over the phone and online. I will be renting a UHAUL for all of my big projects... Thanks for being so cost friendly & convenient.
LISA Fbe sure the uhaul customer service calls or emails to let customer know if the truck they rented is NOT going to be at location. Very discouraging
CINDY ECustomer service was amazing! I called to change my order on the phone and the rep was great got everything done in record time! and was professional and courteous. Much appreciated
JASSIEL TNO IMPROVEMENT NEEDED. A++
ROBERT SGreat customer service
jessica tNice people to work with
luis s