Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

539 reviews

7051 Power Inn Rd   Sacramento, CA 95828

(916) 387-7310

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 387-7310

7051 Power Inn Rd
Sacramento, CA 95828

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The location was good, the uhaul reservation system was not good. The system changed my reservation location and the truck request. Not satisfied with Uhaul's system.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

rafael G. 
Rating:
5.0

The experience renting a truck was a quick process. The was very helpful and knowledgeable!

JAVIER J. 
Rating:
5.0

The ladies at storage facility were very polite and professional. They answered the questions I had. I had a mishap the morning I had to return the truck. For some reason my storage unit (different location) had a lock on our storage unit and their office didn't open til 9 am. The ladies let me keep the truck so that I could figure out my storage fiasco, of course with the appropriate charges. I will be referring all my friends here.

Alea H. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO S. 
Rating:
1.0

Don't lie on the time of pick up and drop off just to get one more day rental out of your customers and make sure the tires don't have nails or screws in them and the have customer service that will do something about it PS YOU CAN CALL ME AND FIX THIS PROBLEM 925-413-0822

Tim A. 
Rating:
3.0

Inside of truck was not cleaned and smelled of vomit. Gas gauge was stated at 7/8 when it was 3/4.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

Amit V. 
Rating:
5.0

My transmission went out so I needed to rent an auto trailer quick. U-haul came through for me. It was quick, super easy. I definitely recommend this u-haul on power inn rd. Lady handling my transaction was friendly and helpful. Great job and thank you.

KATHRYN D. 
Rating:
5.0

Customer did not leave a comment.

ANGELITA P. 
Rating:
2.0

Broken dolly, wrong miles

MIHAJLO K. 
Rating:
1.0

Overcharged me by 20 miles. And did not credit me the 49.00 gas credit for filling up the tank to one quarter.

MARIA L. 
Rating:
5.0

Very good

KULJINDER S. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE D. 
Rating:
5.0

Everything perfect.

DAISY A. 
Rating:
3.0

Very rude and rushed us out without even hearing my concerns.

Cheril W. 
Rating:
5.0

Maintain the best service… happy holidays

STELLA C. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
4.0

None

LEO O. 
Rating:
5.0

Customer did not leave a comment.

BLAKE K. 
Rating:
1.0

They never answer the call!

SANJAR W. 
Rating:
5.0

Can very dirty and smelled really bad. Engine light was on when I ask before taking the truck was told not to worry about it.

NANCY W. 
Rating:
2.0

Customer did not leave a comment.

NYREE M. 
Rating:
4.0

Great customer service.

CRAIG H. 
Rating:
3.0

Make sure vehicle is not on empty. I thought this was not good I rented a van and it was on empty…. First thing I had to do was go get gas. The young lady who helped me was very nice abs kind. Very apologetic about it being on empty.

CATHY D. 
Rating:
5.0

Great sincere customer service. Thank you

MARCO A. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

The manager at the facility was very rude and she told us that we needed to bring the equipment by 3 because someone else had another reservation at 4 and that the truck needed to be back before that. She was very rude and almost seemed like she didn't want to help us.

SAUL D. 
Rating:
1.0

Dropped off vehicle only 1 person allowed in at a time, did not walk through vehicle or let me know that gas was going be extra when returned at same as picked up.

PHILLIP ANDREW E. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

Phuoc N. 
Rating:
5.0

Everyone was great, the only concern would be the outside of the truck, the windows and mirrors were very difficult to see out of due to truck not clean on outside could cause accident. The inside was very clean and smelled fresh and the customer service was EXCELLENT! Thank you Ladies for good Customer Service, see you next time I need a rental.

WONDA H. 
Rating:
5.0

Everything was fine, in an out quickly.

BILLY B. 
Rating:
3.0

Customer did not leave a comment.

REGINAL H. 
Rating:
4.0

The people at location even though are very helpful and courteous can not help with billing. I have a dispute with billing putting a second hold on my account even though at end rental contract was paid in full. The representatives at billing were very rude and would not even take the time to explain the situation to me. As of right now billing is still holding my money and I still do not have an answer as to why.

TIMOTHY W. 
Rating:
4.0

Overall, this is the best customer service Uhaul location I ever experienced at Elk Grove and Sacramento. The customer rep was proactive and helped us right away. However, the uhaul website was the worse experience because it didn't allow us to check-in online and also redirected my request to different locations.

APRIL L. 
Rating:
5.0

Customer did not leave a comment.

arturo M. 
Rating:
5.0

Customer did not leave a comment.

WAWANNA M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Sonja Antoinette we're great thanks again gals recommend to All my friends

Stanley J. 
Rating:
3.0

Check on the vehicles more often. I picked up my truck and the gas was siphoned out and the tube was hanging out but I was told I was going to get charged if the gas was not where the last person left it. I will not be going through that place ever again. The only plus thing is that the 2 ladies that work for the storage place were very respectful and nice to me about the situation

GREGORY R. 
Rating:
5.0

It was fast & easy for a last minute reservation. Staff was professional & polite.

Stephanie G. 
Rating:
2.0

We had to make 2 trips because there was no drop box

MARYANNA G. 
Rating:
5.0

There was a mix up with our key. The code i was given did not match any of the trucks at the location and I had to bring the key back and be given another one.

IAN K. 
Rating:
1.0

Staff employees that are knowledgeable of all services provided at the site location. I had a rep advise she doesn't know Uhaul and couldn't help me and I had a reservation at the location with one day to move only for the rep to tell me to go to another location or call and get assistance.

Alisha L. 
Rating:
2.0

The truck was very filthy on the outside and very and Dusty on the inside. And when I got in the car the gas light was on it was on E if I wasn't close to a gas station I would have ran out of gas. I rent from U-Haul all the time but this is the first time using the mobile app it take a half hour to go through I was there 2 pick the truck at 8:30 the app wasn't working took almost a half an hour. So I was really displeased with that part however returning the truck was easy

Cherise T. 
Rating:
5.0

Excellent customer's service! Very easy, very satisfied. Thank you!!!

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

Easier checkout if you have no signal at location on your phone.

CURTIS D. 
Rating:
1.0

Did not appreciate having the pickup location changed less than 24 hrs before. Pickup time was 10, I wasn't able to leave until 10:20. The vehicle was not anything like the evaluation picture and to upload the pictures would have taken too long as I needed to also put gas in the empty tank,

Dennis V. 
Rating:
4.0

Truck exterior was dirty; inside was clean. Pictures of the car were clearly taken at an earlier date when it was clean and not dented.

Aren C. 
Rating:
4.0

Customer did not leave a comment.

GARY G. 
Rating:
3.0

When I got the van it was on E & it was super dusty and dirty !

ERICA S. 
Rating:
5.0

My experience was excellent. Very professional and sufficient customer service. No improvement to recommend. Thank you

ERYCKA W. 
Rating:
3.0

I was charged for has when I had it over half tank ,but only had to fill it a eigth,why was that $33 put on my bill

TROY L. 
Rating:
4.0

Using the u-haul app to navigate the pickup of the vehicle was useless. I used the website to complete the pickup and drop off and it was flawless. The only downfall was they forgot to put the furniture dolly on the truck. It was after hours, so there was no luck getting that resolved. If you want a headache free experience, complete your rental during normal business hours.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

VIVIAN B. 
Rating:
5.0

Customer did not leave a comment.

ROYAL G. 
Rating:
4.0

Customer did not leave a comment.

HENERY L. 
Rating:
3.0

Rented many uhauls in my life. Never paid per mile, always flat rate. This place charges you per mile and in top of that the trucks gas tank was on empty when it was giving to me.

VICTOR V. 
Rating:
5.0

You gals are wonderful and always there for me thank you so much.

MARGO M. 
Rating:
5.0

Customer did not leave a comment.

WALTER A. 
Rating:
2.0

Did not have the extra dolly we reserved 3 days prior. Changed pick up location without asking me. No more wardrobe boxes. Online check too slow. Had to have an employee expedite check in.

CAITLYN J. 
Rating:
3.0

The windshield wipers need replacing. The noise level inside the cab on the highway is loud.

LISA P. 
Rating:
3.0

It took me over fifteen minutes for a representative to open the door and rent me the trailer. The number on the reservation was not answered and I was on hold for about six minutes for the rep to answer the phone number written on the front door of the storage facility

MARK B. 
Rating:
5.0

Customer did not leave a comment.

FELIPE S. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

There is nothing that could have been to improve for I was taken care of perfectly by Antoinette Armes and Sonja Johnson. Thank you both for all your help. Sincerely Sherie Brunner.

SHERIE B. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
1.0

The black girl on counter was mean and not professional...she change her attitude when I decide I want the storage ...I will not reccomend places with people disrespectful

ARMANDO E. 
Rating:
5.0

Customer did not leave a comment.

LISHA H. 
Rating:
3.0

I was charged for a appliance dolly which I really needed and there was no appliance dolly. The charge was only $10 so no big deal but it would of been nice for the place to remove that charge if they knew there was not a dolly. Other than that everything else was fine. Will not be returning though since they don't have the equipment.

Elijah T. 
Rating:
1.0

Fraudulent fuel charges (charged 18G for 8 miles + $30 fee). Had to deal with Uhaul customer service to resolve and took an hour of my life back just because of a mistake that I didn't make.

HAN V. 
Rating:
3.0

The vehicle was never inspected especially the gas in the truck before pickup was barely empty. However for a total 24 miles usage l replaced gas of $35.00

SOLOMON A. 
Rating:
5.0

Customer did not leave a comment.

SHAKAYLA A. 
Rating:
5.0

Honestly the customer service was amazing she was very nice and explained everything to me and when I came to drop it off she was just as nice as when I picked the equipment up very professional and the equipment worked great it handle what I needed to do.

Fredy R. 
Rating:
4.0

No,comment

Joseph B. 
Rating:
2.0

I was originally quoted a much lower price than what was charged. And when I put in the dispute nobody got back to me at all.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Song D. 
Rating:
4.0

Customer did not leave a comment.

Alexes A. 
Rating:
5.0

The staff was great

Kao S. 
Rating:
5.0

Customer did not leave a comment.

Rogelio A. 
Rating:
4.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

EDDIE A. 
Rating:
5.0

Doing awesome work great customer service!!!

ERICK M. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Antoinette and Sonja gave me the best customer service. Very professional and very sweet ladies. Come and rent from them! They will definitely take care of you!! Equipment was cleaned and maintained.

scott B. 
Rating:
1.0

There was mud in the back of the van caked on and I had to put a blanket down so my furniture did not get muddy. She had explained that the lady before me left it a disaster and she had no time to clean it for me but didn't say how bad it actually was. The outside was so dirty I couldn't see through the windshield and there was no windshield fluid so I could not simply use the wipers but instead windex and towel. The inside had dirty seats with candy smushed into it. There was no license plate and they told me afterwards that they were aware and waiting on a new one. The gas tank did not work!!! I tried multiple pumps and it would just click and stop pumping gas after a second. They handed me the truck at 1/8 tank and said they credited me so that I could bring the truck back at 1/4 tank, making it my responsibility to fill their broken gas tank up. Poorest service by uhaul I've ever had, if you know the equipment was that bad then explain it to me and see if I could wait for you to go clean the van properly before I use it.

Jordan C. 
Rating:
5.0

This was by far my Best Experience with any truck rental company! The uhaul was very clean. The Manager, Sonja has excellent customer service and is very knowledgeable. She recommended the perfect sized truck that best suited my needs which saved me alot of time and made my move much easier.

MYSHELLE T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Service was fast. I was in and out within 10-15 mins. Highly recommended for your next trailer rental

Richard K. 
Rating:
5.0

The team at Security Public Storage were very helpful, professional, and courteous.

MONICA R. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
4.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

I rented this trailer to take my quad to the shop, I asked place of rental if they know the dimension of the opening of the trailer, they didn't , I didn't see it marked on trailer, I also asked if they had a tape measurer they didn't, I took it and my quad didn't fit so I wasted my money on this rental, returned it less than an hour, I wish I would've gotten a partial REFUND

Richard A. 
No reviews have been submitted for this location.

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