Customer Reviews for Security Public Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Public Storage

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Hashmatullah N. on

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jacqueline c. on

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DeWayne S. on

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Very fast and well organized.

Sarah S. on

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jack h. on

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don h. on

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Ramona B. on

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Kelly B. on

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The UHaul representative was very professional, efficient and helpful. I would rent a U-Haul from this location again.

Tarea L. on

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Bernice B. on

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I rented a trailer and attached it to the truck I already had. Received a text message changing the return location for the trailer, but not for the truck. I returned them both to this location.

Janice M. on

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Experience was great!!

Nanette R. on

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CURT D. on

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Randy R. on

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Gave a quote. Stuck to the price. Quick easy transaction .

Charles C. on

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FLORIN B. on

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ENCLOSED TRAILER ARE NOT ACCURATE SIZES. THEY WILL QUOTE YOU WITH A SIZE SMALLER BE AWARE !!!!!! THEIR SIZES / MEASURAMENTS ARE WRONG !!!!!

Daniel W. on

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Salesperson was very helpful; pick-up and drop-off was quite easy. I will definitely use this service again. Thanks.

Joshua C. on

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The management that assisted us with our rental was great. I will always come here for my Uhauls.

MICHAEL B. on

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More clearly mark the key drop off point

Annetta H. on

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I did recommend to a friend today

DAVID M. on

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I went to return the trailer at 11:00am the hours for the facility are 9am-6pm the lot attendant when I pulled up told m they were closed. I told him I ad a trailer scheduled for drop off and he said "sounds like a personal problem" so I drove back home called the uhaul number and they sent me to another location which then took two hours to finally get everything sorted out from this storage facility. The two hours is fine that wasn't their fault but I am not impressed with the uhaul facility I picked up the trailer from

Cherrilyn V. on

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ANGELA C. on

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Charles G. on

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ROSE L. on

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LYNETTE S. on

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We dropped the trailer off after hours. The front wasn't as well lit as I would have liked being in an industrial zone. The trailer was easy to drop off. The location where the paperwork was to be put was not clearly marked (the mail slot in the door). Even though it was stated on the website that they are a 24 hour drop off location and that they are open on Sundays I received a call the next day inquiring where I had dropped off the trailer because the location had not processed my return yet. Fortunately since I had the actual location I had dropped the trailer off at, my return was going to be processed right away and I wasn't going to have to wait.

BRYAN F. on

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SHANNON B. on

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This rental was obtained to deliver donations to victims of the Valley Fire and this specific location graciously offered a discount. Disappointment is only with U-Haul Corporate due to difficulty securing the reservation and lack of donation to help the cause.

RON M. on

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GEORGE A. on

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I dropped the truck off at this location and was told. "The guy that does the U-Haul stuff will not be back until Tuesday, but you can drop it off here". Monday afternoon I got a phone call from U-Haul saying "We see that you should have dropped off a truck by this morning, but nothing has been turned it yet. Is everything ok?" Well, no I suppose it's not since the truck was dropped off and you have no record of it. Good thing I got the insurance in case the storage place ran off with your truck though.

brandon y. on

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Fantastic employees. Great service

DANIEL C. on

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Brandon, manager on site, went out of his way to make the trailer work, but he was unable to. I was impressed with how hard he worked to make things right.

Lynn H. on

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Francisco, Tina and Brandon were amazing. This was not our scheduled return site but Brandon made a call and switched for us since we stored our belongings there

ANGELINA L. on

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SCOTT D. on

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Don't send them to a U-Haul location to return the trailer that doesn't accept returns.

Cathy S. on

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WILLMA W. on

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Thank you for being there and I are any to move those things into the storage I think you so very much

NICOLE C. on

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Would use this location again, the office is clean and tidy. Bandon who is the manager was very helpful and extremely professional.

ROBERT R. on

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THE YOUNG LADY IS A CREDIT TO YOUR ORGANIZATION BECAUSE SHE WAS COURTEOUS, KNOWLEDGEABLE, ETC AND IF I NEED A RENTAL VEHICLE IN THE FUTURE I WILL BE GETTING IT FROM HER. BOB REINALDO

ramon m. on

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The lady who helped us was great. Very friendly and helpful. Only down side was it was a fiasco getting to that point. U haul reservation previously made had me picking up from S&J Moving Supplies. Even though we discussed that I would need the unit about 6 hours, they had me scheduled for a 9:15 pickup at a location where they closed at 1:30 Pm and there was no 24 hour drop off. They offered me to return the truck the next day (monday which i work anyways so that was not an option) and pay an additional days rental. So they wanted to charge me two days rental fee for having the truck less than 24 hours in my possession. NOT SURE THAT IS LEGAL? I would never go back to or recommend S&J moving supply or U haul reservation service.

Joel D. on

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My Uhaul experience was HORRIBLE, the "location" was great. I had a truck reserved for in my area at 8:00 a.m. They call me a day before and tell me no trucks are available in my area. I had to drive an hour and a half just to pick up the size of truck that I needed AND the earliest I could pick it up was at 9:30 a.m. This delayed all my plans and the people that were scheduled to help me move. It set us back in time, added a great deal more amount of stress to the already stressful day. I would NOT recommend any of my friends or family to use u-haul.

Henry W. on

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RACHEL R. on

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They are excellent...

barrett m. on

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CHRISTOPHER L. on

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Sarah M. on

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JAMES B. on

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KELLEY B. on

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The truck didn't have a gas cap. It needs to be replaced.

KEITH S. on

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Magdalena C. on

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Bryan who seems to be in charge is great! He's always attentive and works to give me the best deal possible. I'll never use anyone else but him and this location for all my moving needs.

TERELL P. on

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Katie L. on

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I'm not sure why it was so expensive. 30 for the truck. But on the bill truck rental is 160. What else is included in that. I'd like to know what I'm paying for. I think I overpaid. I paid $210 to drive 60 miles and use the truck for 5 hours. Very disappointed

Imani R. on

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THUYVAN N. on

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He did such a great job. Awesome customer service. Would use this location and refer to a friend any time. Thanks so much!

troy c. on

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EDGAR G. on

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RUSS B. on

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Felicia and Brandon were great in assisting me from a-z. This is my 2nd time renting a uhaul from them and they were just amazing. Their customer service skills are absolutely peerless! I highly recommend them and will be coming back again! Thanks Felicia and Brandon!

KATHY W. on

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The man working at this location was very nice in working with me when I missed my flight and was going to be late. He was really great, and made my travel experience easy. Thank you!

Dennis S. on

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Everything was awesome, service was excellent. Cheers!

kaeli h. on

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DONNA P. on

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Staff was very friendly and helpful.

LAURA S. on

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ELIZABETH A. on

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ROBIN V. on

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The system charged me an extra day. I was able to get the extra day refunded by the Uhaul rep after sending them a note on contact us. He checked it out and refunded the additional charges. I would use Uhaul again. Thanks Robin

ROBIN V. on

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Fast check in and inspection.

Richard H. on

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KYSON L. on

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TANISHA D. on

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marryann k. on

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Location was clean and staff was very professional and helpful.

Diane R. on

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Cindy A. on

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This location was very helpful, pleasant and their customer service went above and beyond. They were the "saving grace" of our otherwise horrible experience with U Haul.

Jeff w. on

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open at the correct time

Cynthia B. on

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debra m. on

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Love Public storage on Power Inn.

john r. on

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Nothing, The customer service was Excellent.

Susanne H. on

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Office staff were extremely friendly and helpful.

Tara E. on

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Asia V. on

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U-Haul could stand to be a little more negotiable with the prices. The rental was $29.95, the insurance was $14.00. However, after paying $30.00 out of pocket for gas, and after mileage was calculated, the total price came up to nearly $89.00. That's over $100.00 when the original price online was 29.95. It will be a long time before I decide to use U-Haul's services again.

JILL C. on

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KRYSTAL D. on

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Great Friendly customer service. Employees were great.

ANDREA O. on

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We made our reservation at one location, but when we went there, we were told we had to pick up at a different location. The reservation was supposed to include a mattress cover and a pack of furniture blanket. We were only given half the blankets and no mattress cover. The trailer only had the old style light hook ups, and our car requires the new round style hook ups. Our only option was to drive to an auto parts store and buy our own converter. The chain needed to be shortened so it wouldn't drag on the ground, but this location didn't have the proper tools to do this. All of these issues took over an hour out of our day...there is a lot of room for improvement.

JIM B. on

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EDDYE B. on

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How personnel commucates.

MARI R. on

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nick o. on

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Efren D. on

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BEATRICE A. on

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be very descriptive about the rental fees and mileage fees.

MARCUS M. on

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cecilia c. on

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WILLIAM L. on

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It was just a drop off.

PAULA M. on

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DINA J. on

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Mixcaugh R. on

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Johnny R. on

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Very professional place, great service and value.

MIXCAUGH R. on

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Examine the travel trailers to make sure they are in working order. Also, knowledgable employees who know how to properly instal trailers would be helpful. Due to the inexperience of the employee my car suffered damage as well as the equipment.

HUGH W. on

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SANTRA G. on

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Velisa r. on

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I had a 9am pick up however nobody was there until 9:30. Poor customer service!

BRANDON L. on

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Very friendly, very organized, very efficient. Would rent from here again in a heartbeat!

lorrie c. on

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Nothing my visit was very pleasant!