Customer did not leave a comment.Jason P.
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no key drop-off for returning the U-Haul after hours. In addition, customer service had a wait time of 62 minutes.Jeong L.
Erase the advertising for the last local tenantLuis S.
Customer did not leave a comment.Zachary W.
Customer did not leave a comment.Loren T.
Some one pick and drop off times need more help,so more ez for new or any customers.GIASHUDDIN H.
There was an outdated key drop box that I almost left my keys in before an associate helped me out. I did not know where to park the car, it was incredibly unclear. Thankfully the associate took it from me, but contactless drop off was very confusing.Yash M.
the self drop off was problematic. The drop off slot was too small and the key did not fit in the slot. Furthermore there was no after hours # to call in case of emergency. We had to leave the key under the drivers seat very stressfulTHERESE P.
Customer did not leave a comment.Aretha R.
1. I dropped the truck off on time and the employee took my keys and said I was good to leave 2. The next day I received a call from this location asking me where the truck was 3. The location admitted that the person did not check the truck in so it was "missing" in the system 4. The truck was not checked in for a few days and I then received additional charges for the "extra" days 5. I have had to make several phone calls to the location and then to UHaul to have these erroneous charges removedChristopher W.
Customer did not leave a comment.Scott W.
When I made my reservation I was quoted a price of $166,00. When I went to pick up vehicle the charged me $184.38 plus $100.00 deposit. When I made that reservation it was stated to me that I pay when I bring the truck. when I returned the truck back, my phone would not let me into information to check truck back in. When I stated to the lady. she stated if she has to go out to check it in would cost me $20.00. Very disappointedKenneth W.
I was charged an extra day and I am not able to rwach some one to help me with a refund.Sabah A.
There was no key drop off, so I dropped the key in the office. It is not a Uhaul office, so I suggest including that note in the drop off instructions because it was confusing.CAITLIN O.
The sales agent while helpful was very confused and must have been new- tried to push safe move on us and when we said no she already processed it and we had to wait for the refund. Very nice girl just not all the way with itbruce F.
The truck had 7/8 of a tank of gas when we picked it up so we had to pay for the previous customers gas. Also the online system is difficult, frustrating and time consuming to use. The system failed to work properly. Will never use uhaul again.MARVIN D.
Van was clearly not cleaned from previous reservationâ€”crumbs in cup holder and surfaces clearly not sanitized. Equipment left in back from previous reservation. U-Haul site did not provide a code to retrieve key, so had to go inside for code. Then box did not have a key, had to go back inside and find out it was wrong box after all. Defeated purpose of mobile check-in. Personnel was helpful and friendly however, thanks to them.Juliana C.
Excellent contactless pick up process, I met the owner, she was very niceAndrew K.
Customer did not leave a comment.Muluberhan B.
Returned truck spotless and got charged $25 because ...I didn't fold furniture pads ?! Some were damp and they should be cleaned anyway. (Pandemic and all that). NONODY informed me and it's not in the contract. Told that a sticker in the back of the Truck said it. So I have to read a contract and then every printed word on the truck to avoid some fee? Ridiculous. Will be contacting my credit card company for that $25Michael C.
Customer did not leave a comment.Danielle B.
This location said I left the truck with less fuel then when I got it. They are scam artists. I left the tank 1/2 full when I got the truck with a 1/4 tank. Please investigateRobert S.
Customer did not leave a comment.Travis L.
Area too smallErnestine E.
i used the self check in / return process through the app. it was not clear to me what i was supposed to do with the keys when i returned the truck. there were very brief instructions in the app on the confirmation that my return was complete, but the screen was only up for about 10 seconds and then it disappeared. i ended up dropping the keys through the storage business' "payment" slot at the front door. this is a criticism of the app and the process, not the drop off location.Michael C.
The drop off instructions are very unclear. After calling uhaul customer service line multiple times, when we finally got through the call was dropped in the middle of the operator giving us instructions.Kevin S.
Customer did not leave a comment.pierre B.
Not much parking to return the truckNatalie S.
I dropped my Uhaul off on Saturday afternoon, and I got charged until monday morning!!!! I was livid.Susan E.
They gave me the wrong truck and created a lot of confusion at the site when I was picking up the truck. This resulted in me having to wait at a gas station on the phone with uhaul customer support for an hour.John R.
I used the 10ft truck for my move. Very smooth driving experience. Also, my customer service agent was AWESOME.Karen B.
I really appreciate everything! I will definitely be back again . Outstanding service and a very happy customer. Be safesean R.
This was My first. Time To rent uhol. My return dropped was. 445 pm. And. Millg was 1390 mi And. Some how. I don't have. Any experience. Before. How. It work. Any. Thanks.Ahmed I.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Calvin L.
My encounter was GREAT! Mr. Jason Giordano was very friendly and helpful. He received me with a wide smile and I rented the Uhaul in 5 min. The drop off was also smooth and fast. I am so SATISFIED! Thank you.Raja H.
Customer did not leave a comment.joe M.
Your Uhaul app sucks. it took over 55 minutes to complete - awful slow in refreshing to next pages - would never use again -In future rentals, if that is only option to obtain a rental is by using Uhaul app, would go directly to competitor. Will tell all friends and family the same thingsteve A.
Customer did not leave a comment.michele L.
Customer did not leave a comment.David Y.
We were helped promptly and courteously when we returned the truck.James I.
Customer did not leave a comment.Angela N.
The truck I had didn't work had to go to another location then when I got to the next location they didn't have the supplies I needed like a ramp it furniture dollyannemarie B.
Service with a smileSteve P.
Customer did not leave a comment.Jeanine J.
Customer did not leave a comment.Antoinette L.
Location was okay, but run down and very sketchy looking. The storage units didn't even have a functional gate (they were ripped off the hinges). Only good thing was the staff member there was extremely nice and quick.McKenzie P.
Customer did not leave a comment.Angela M.
I rented 3 dozen furniture covers but they didn't have any. The good thing was that they removed that expense, but I had to go to a uHaul main office to get some.ANDERSON T.
Customer did not leave a comment.jordan T.
Didn't answer phone, didn't answer door when arriving within the time they should have been open. Personnel could have just come and said they closed for whatever reason and how to use the night drop. Crappy customer service. Very limited parking. UHaul should reevaluate their franchise.Richard T.
Customer did not leave a comment.Felicia B.
Nothing Stephanie was great.James A.
I have a billing error that needs to be addressed as soon as possible my statement was billed twiceDEBORAH J.
Customer did not leave a comment.CHRIS E.
I was charged incorrectly. The mileage and gas meter are broken or something. Had to file a complaint.Andrea N.
i was charged for a day i didn't even have the u-haul. I returned it the same night i used it and they said i had it for two days. i didn't even have it for 7 hours. They charged my bank 3 weeks later and left my account negative. Somebody at this location is scamming.shawn A.
van has 7k miles but oooo man does it smell like wet dog. The van cup holders and side panels seem like they've never been cleaned maybe the whole van. Go check it out. Van is from AZ maybe someone transported their dogs to MD but too bad won't try this again.cristian O.
I was charged double the price and if I didn't check my receipt I would've been overchargedKiara T.
Customer did not leave a comment.Phil T.
The main issue I had was with the check-in procedure. The on-line self service check-in requested too much information, including requiring pictures, and required multiple log-ins. I eventually gave up after the 3rd try. There needs to be simpler after hours check-in procedure similar to what existed previously.Samuel K.
Customer did not leave a comment.Jason C.
Easy in and easy out. Stephanie was great!Andrew P.
Customer did not leave a comment.Sharon J.
Customer did not leave a comment.Elizabeth P.
Excellent customer service from Talaya, she was very friendly, personable, and kind, and went out of her way to make sure things were convenient for us.Gavin B.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Jorge N.
Nothing. Customer service was exemplary. Great thanks to Adam.Tom C.
Adam, the onsite manager, couldn't have made this experience any easier and better. He was outstanding and provided great service. If I need a truck again in the Baltimore area, I would definitely considering coming back to this location. Thank you, Adam!Tom C.
Everything was goodDella H.
Customer did not leave a comment.Alfonzo W.
Keep Smilingcarson J.
Adam was great to work with! He was informative and very helpful.timothy D.
Customer did not leave a comment.YVONNE C.
Joe was extremely helpful. The only drawback to this location at all is that the exit opens onto an extremely busy road with no traffic light. Consequently, exiting the facility with a larger truck can be a bit hazardous.Todd L.
Customer did not leave a comment.Tanya D.
I rented on the morning of 9/22/2017. The young man I spoke with was very helpful and kind. Thank U ????Sharon S.
Very friendly staff. Only disadvantage was the location. One of the worst areas in Baltimore city.Justin B.
When reserving a van, I chose the self check-in option that said I could use my cell phone to retrieve the van without waiting in line. However, the van was inside the gate of a storage facility, with no access. This meant I did have to wait in line, while the self check-in option is not actually possible. This should not be listed as an option.Thomas C.
Renting the u-haul van from Security Public Storage was the easiest part of my day moving. Pickup was quick and easy, drop off was the same. The van was clean and in good shape. Hoping I won't be moving again anytime soon, but when I do, I'll definitely be returning to rent u-haul from here.Matthew R.
I Googled a return U-haul location, which turned out to be non-existent. Next location-was difficult to find, it did not have a U-Haul sign. It was a storage rental facility. during return, I was not given any type of receipt. I was told the receipt would be emailed. This vehicle was returned on time. The vehicle was not 'checked in' until the following day and I was charged an extra day of rental.mary D.
The person at the desk was very intelligent.Krisztian S.
Best pickup site ever. I love the people running this place and they were immensely helpful and went out of their way to help.JOSHUA Y.
Customer service was excelentGabriela T.
When I showed up at 10 am on 8/6/17, the location had yet to open. The truck had a transmission problem and the passenger side was loose and needed to be adjusted every 10 minutes. It made moving to change lanes to the right very difficult and dangerous. Additionally, the truck came without ropes to secure my belongings. On the other hand, the two guys with whom I spoke on Saturday were very helpful.Kevin W.
Customer did not leave a comment.Eric T.
Customer did not leave a comment.Lynn D.
The staff is nice, but if Uhaul wants to decide and change where I pick up and drop-off the van, why does it have me choose the location? It didn't matter where I chose, cuz Uhaul just changed my pick up place.Jingmei Y.
Customer did not leave a comment.emily R.
Good service, and the equipment was what I ordered.Francis S.
Customer did not leave a comment.Bradley B.
Adam and Joe were very helpful and professional. The best experience I have had using Uhaul! I will definitely be back to this location!!Mark H.
Customer did not leave a comment.GEORGIOS S.
Customer did not leave a comment.Emily E.
Customer did not leave a comment.Katherine G.
It's in a pretty rough part of town but the staff was great.KATHERINE S.
Customer did not leave a comment.Pearline M.