They told me to bring it to a certain location and that would be $98 cheaper. I dropped it at the location they to me to. Charged me full price plus added $33 because they said K went over my mileage. Joke! I went strait to the destination, unloaded and dropped it off at the preferred location!
Alisha M
Customer Reviews for Security Public Storage Galleria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good evening. For starters my experience with U‑Haul started off real rocky. When I picked up my truck, the fuel level was sitting at 11 miles until empty. They gave me a gas credit, but that didn’t change the fact that I barely made it to the nearest station — which was 5–6 miles away. I ended up putting $310 worth of gas in that truck just to get moving. After fueling up, I headed to another location about 46 minutes away to pick up my vehicle trailer. While driving, I started smelling gas inside the cabin, but I brushed it off. Once I got to the second location, the representative immediately told me to get out of the truck because he noticed something was seriously wrong. He showed me that gas was leaking out of the tank, and after inspecting it, he found the E‑Vape sensor was missing. He told me it wasn’t safe to drive it back, especially since I was supposed to be towing a trailer. He also pointed out that the towing circuits were missing, and I never received the dolly from my original reservation. Because of all that, he contacted the district manager to get an emergency truck swap approved since I was on a tight timeline for a long‑distance move. The swap was approved, he documented every issue on my contract, and told me to go back to the original location to request a refund for the gas I had just paid for. Once I got the new truck, I had to fuel that one too — another $310 — because my destination was extremely far. When I returned to the original location, they told me I had to submit a customer action file to try to get reimbursed for the first $310. I submitted the file, uploaded my receipts showing I paid $620 total, and waited two days. No response. Three days passed, and I was already extremely delayed because of the rental time limits and the fact that I needed to report to my destination by Friday. While finishing loading my things, I noticed my credit card had been charged for items I never requested in my original reservation. Once I finally reached my destination, I called U‑Haul customer service and explained everything. Thankfully, the representative I spoke with actually listened, helped lower my bill, and assisted me with my final charges. Even though I made it to my destination — thanks to the few people who genuinely cared enough to help — this entire experience was a nightmare. With the importance of me getting where I needed to be and the distance I had to travel in such a short time, everything that went wrong made the situation ten times harder than it needed to be. Because of the nature of what I went, I’m not sure how any of this could have been avoided.
Yuvanca RI understand it's a Sunday but the app did not provide the code to park inside. I ended up calling someone and adter being on hold for 10 min, told me to park in the handicap spot. She was very helpful but u-haul should knownthere are customers who drop off rental trucks on Sundays so it should provide parking area information beforehand.
Paul NGreat customer service
MICHAEL BThe address is wrong in the app. It takes you to the back gate so you have to call and get the correct address. Takes a few minutes to wind around to get to front gate. The tire on the trailer was obviously not in good shape since the tread completely blew off while I was driving on Interstate 80 with the trailer fully loaded. Luckily I was somewhere that had a large shoulder and I was able to navigate to it and get off the freeway safely.
Andrew SThese workers were nice and helpful and apologized for the guy in Auburn, CA who was so threatening.
Danny TEquipment was clean, but the trailer leaked. By the time I opened up the trailer after driving across the country, most of my belongings were wet, to include my metal tools.
Jeffrey HVery professional
joe bI had a family emergency and didnt get the trailer back in time I was charged for an extra day as to be expected and drop off was easy
MICHAEL SAnother worker would help speed things up. Just one guy doing everything
Erik KInspect your vehicle, I found drug stuff under the seat. That's a little scary 😨 for me
Connie RRyan was very helpful. Thank you
Patrick EIt was perfect
James SThe guy at the counter was super helpful.. he was swamped and was only one on (sunday).. but he solved many issues and was on top of it!
Kevin SThe associate who helped me was serving 3-4 customers at once and never missed a beat and was polite and kind to all. Well done!
RAYMOND TCustomer service was AMAZING! Great job!
Michele TThe agent Kyle? was the only outstanding member of uhaul that I dealt with in my moving experience. I was denied the $50 guarantee that my equipment would be at location I reserved 3 months in advance, I had to go to different location and different date to get the truck I needed but yet, Uhaul denied me, so your guarantee is worthless!
Maureen ONot much, it went perfect.
Erik CI returned the truck a day early, would’ve been nice if they waved the 4 dollar charge for going over 4 miles. . They were very busy looked like they rented that truck as soon as I left .
James PI was guaranteed that I could pick up the truck at 8:30. No one was there and my ride had left. Called Uhaul and they told me the truck had not been staged for 24/7 and to wait until 10 when the office opened My ride came back 45 minutes later and we returned to the office at 9:45. Finally got the truck keys at 10:30. Folks were nice, however it would’ve been courteous to comp me for the dolly or the blankets.
Eric BRyan was excellent!
DANIEL WVery easy to pick up and drop off, highly recommend.
Justina CVery disappointing. The tailgate was very difficult to open. It took two people to do it then the wire supports were broken meaning it was never inspected before it was sent out. The gas gauge doesn’t work and when he got it, the light came on said there was less than 50 miles on the tank. He put 8 gallons in and today’s prices that means more than the whole rental cost went. In fact it should’ve been given to him with a quarter tank in it. He made note of all these when talking to the rental clerk and nothing was done. I expect a partial refund at least. He should not have had to put that in since he only drove 30 miles and the clerk even said it should’ve never gone out. But did nothing financially to compensate him for it. That being said, we won’t rent a truck from you again. That thing should be sitting in the back lot until somebody fixes it and checks the gas gauge and make sure your employees do their job and check that before it leaves. Very disappointed. I expect to hear something Email or otherwise that we’ve gotten a partial refund.
Shannon MKyle was very helpful and accommodated my order changes with patience
Erick CStaff here are very fast and accomodating!
Christopher BI didn’t write down the name of representative that helped me but he was the best. His customer was outstanding.
Michael SVery hard to find. Goggle maps was way off. Staff was very helpful. However, when I got the trailer, I didn't have the same ball hitch as I reserved, 2 9/16 i believe. I had to waste another $50.00 to get a 2 inch ball. Not very good communication from Uhaul.
Mike JFriendly and helpful staff
Jay BI had an extra dolly in the truck, I returned it through the drop off place
Terry BI believe your odometer in this truck is wrong. I drove in town maybe 50 miles. Odometer was over 100. No way! Yall are cheating people.
Chris H5️⃣⭐️
Brandon AThey overbooked their 20 foot uhaul so they didn’t have one available to us. They only had a 26 foot uhaul which I didn’t feel comfortable driving and voiced that but that was their only option. I asked for a discount and they refused.
Samantha BFriendly, professional, and efficient staff keep vehicles clean and well-maintained mrchanically.
ADAM HNot One Thing.
Stephen EIt was an excellent experience. Tony has an exceptional personality, fun to interact with, Very Helpful
RONALD MInsanely expensive almost 80 dollars just to use the 8ft pickup truck for 2 hours
Benjamin DAlways has a truck ready. Great collector for the Toy's for Tot's program !
JEFFREY MGuy working the counter was rude to customers and overwhelmed by having to help more than two people. Forgot to give me the moving dolly I paid for and the left rear tire was flat on the trailer. I had to go fill it myself.
NICHOLAS HThe service was excellent. Thank you for the support during our big move.
ROBERT BKyle was great. Highly recommend. Only downfall was a quarter of a tank in the truck when picked up which set me back $140 right away as I was heading to Arizona.
DANIEL GStaff was very helpful and made experience very easy.
MONICA LReally nothing , everything was great
ANDREW HThis place is great. The employee was very professional. This is what all Uhaul should strive to be like.
JAMES LNothing! Everything was great and the desk people were very kind and helpful!
AMBER FFirst off, the staff were great. Very helpful, responsive and friendly. However, finding the entrance to the location was difficult and it is impossible to return anything after 5pm when they aren't there because they have no place to park anywhere at the front. We really needed to return after 5pm, but couldn't and so we had to arrange separately for other parking for it over night and then return it in the morning. This caused extra miles and extra time off work to get it done. Also, we picked up the truck at 1/4 tank full of gas, and returned it at about 1/2. No credit was given or even could be given, while I'm certain if the next person who rents it brings it back under half they will get charged. This is a scam. You should credit miles back for extra fuel being returned. Fuel isn't exactly cheap, and renting out at just a 1/4 tank is forcing someone to immediately get gas before doing anything but the shortest of moves (which adds miles and time). Trucks should be rented full on gas, just like a rental car would be. Lastly, although overall the truck was acceptably clean and functional, the console, cup holders and other areas were not cleaned well, and the seat had some tears in it. It could definitely have been a lot cleaner.
JOSHUA FCharged for an additional 36 miles. The person who helped me agreed that the original mileage allocation was too low. However, nothing could be done at that time.
JAMES BQuick and efficient...thank you
JOHN RTruck ran great handled well even when the interstate was crap. This was my 4th out of state move best experience yet!!! Drop off was very easy and good experience!!!!
Timothy MThe people were distracted and not very helpful, the location is cluttered and I waited about 15 minutes before I was helped or saw anyone to direct me where to drop off the dolly. After contact things went well
ROGER WAbsolutely horrible experience! You tried to kill me with the truck you rented me! After we were loaded, and before we left we discovered you rented it to us with a bald & FLAT rear tire!!! If we would not have caught it we would have had a blow out on the road and most likely ended up in a horrible accident! On top of the horrible stress this caused to an already stressful situation, teh engine could barely make it up any significant grade! Check engine light would flash about 50% of the time and I could barely maintain 40 MPH while getting passed by semis! I DEMAND a full refund!!!
TODD SKyle and Anthony provide excellent service. Very friendly and professional.
MICHAEL EService was very good and the representative that helped me was very courteous, professional and helpful. Thank you.
NOEL GExcellent service
Ronald Hdidnt know it wasnt a true UHAUL and I use UHAUL all the time. Unfortunately, they closed at 5PM and I was late. So, I had to drive with trailer 1 hr home and 1 hr back next day to return it. Every other time , I could drop off anytime. I will not use them again.
THOMAS B