Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

466 reviews

851 Galleria Bl   Roseville, CA 95678

(916) 771-2226

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 3:30 pm

Services at this Location:

Contact Us

(916) 771-2226

851 Galleria Bl
Roseville, CA 95678

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tahnee M. 
Rating:
5.0

Best uhaul rental facility in town

Victor D. 
Rating:
5.0

Great place to get your uhaul rental, easy and fast service wait time is minimal.

Victor D. 
Rating:
5.0

Great Experience..

Vince P. 
Rating:
5.0

Tony and Matt are awesome!

William H. 
Rating:
4.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Best uhaul rental place in the area good experience great management team and in and out in a timely manner.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

sharon H. 
Rating:
5.0

Everybody was nice even the dog

EARL P. 
Rating:
3.0

The owner had to work my pickup time around his auction business. Upon arrival, I waited almost an hour to be taken to trailer. The location is difficult to access. I did not choose this location. Uhaul switched me to it and I'm not pleased about that. I was planning to buy a tv box while at the location I chose and new location had very minimal supplies. The gentleman who helped us was nice but I certainly would not go there again. If switched, I would cancel.

NICHOLE M. 
Rating:
5.0

Customer did not leave a comment.

Peggy D. 
Rating:
3.0

Still do not have a receipt. I got 3 emails with a $0 balance. I need the receipt of exactly how much it is. To get remembered

Darryl F. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

Van N. 
Rating:
3.0

Tony was very helpful! Location was hard to find as my gps had me enter the driveway before the entrance.

Jacquelyn F. 
Rating:
5.0

Best uhaul rental facility in the area . Fast and easy to book a truck or van when needed, good management team at this facility.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

paul V. 
Rating:
5.0

The representative was friendly and wanted to know how my experience was. Was in gaged.

Regina G. 
Rating:
4.0

I was sent here from Elk Grove Uhaul because they didn't have the trailer that I reserved. The young man was positive and composed, despite have a line of people 4 deep at the opening bell. Good job.

steve J. 
Rating:
5.0

Awesome management team , fast and easy, best in the area for your uhaul needs.

Victor D. 
Rating:
4.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Was a great experience overall

Rob C. 
Rating:
4.0

Friendly staff on the first visit.

Sean D. 
Rating:
5.0

Leave more gas in the fuel tank. It is difficult to calculate the amount required from a 1/4 full tank for a 26 foot truck. Best practice - take full, return full. I took it from 1/4, but I had to return it from 1/2 tank.

Igor P. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

DOUG B. 
Rating:
5.0

Best uhaul rental place in the Roseville and and surrounding area good management team.

Victor D. 
Rating:
5.0

very friendly and helpful

Thomas P. 
Rating:
5.0

Tony and Matt were extremely helpful.

William W. 
Rating:
3.0

After hours drop off process was easy. However, parking was unisally difficult. I don't think this facility gets many 20 footers as none of the parking spaces were really adequate in order to return the vehicle.

Natalie S. 
Rating:
1.0

I got charged an extra $102.90 because the asshole who works here told me I didn't need to return my uhaul until after the weekend was over. I just got back from a 3 day road trip from Alabama to California, was just about to turn in the uhaul when I called the location saying I was coming in. The response I got “don't worry about turning it in today. You have until Sunday to drop it off” (it was Friday when I was calling them). I don't know I am being charged until I get an email a day and a half later…. 0/10 would not recommend going here. They just want your money and won't tell you what you're paying for until it's too late.

Bergen M. 
Rating:
5.0

Tony was very helpful and friendly.

Juan R. 
Rating:
5.0

Very helpful, friendly, personable and efficient. Thank you for the advices when checking in.

Jean-Philippe S. 
Rating:
5.0

Super friendly and efficient!

Juan L. 
Rating:
5.0

Great service great location

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Tasha J. 
Rating:
5.0

Customer did not leave a comment.

Kristi K. 
Rating:
5.0

Recommend taking antibacterial wipes or regular wipes to the steering wheel after each use. It was pretty dirty.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Edsel A. 
Rating:
5.0

Tony was really helpful and friendly.

Michael H. 
Rating:
5.0

I was 5 minutes late in returning the equipment, but the attendant so kind to open up the gate to let me in. So appreciate it

Sarjeet S. 
Rating:
5.0

Nothing I can think of.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Trisha B. 
Rating:
5.0

Helpful service, and friendly conversation. The staff here are fantastic.

KENT R. 
Rating:
5.0

I have used u-haul rentals MANY times over the years and working with Tony and Matt at this location was the best experience ever. Tony was beyond helpful in setting up my rental. He caught my typo when I ordered online "60" blankets instead of "6". He could have let that go, but instead called me to check. The truck I requested was excellent! He also helped me on the spot when I accidentally rented a storage unit at another site that was too small. His site had 3 more size options, plus a larger "drive-up" unit that made moving my household items incredibly easier. The other site required walking through an interior maze with elevators. Tony was helpful and incredibly great to work with... as was Matt... who signed me in and helped me get started with the truck. My truck rental was fun to drive... 30+ foot long, which handled all of my items nicely. U-haul is often the only choice we have when moving or for storage and the customer service can be less than great. At this site, Tony will make sure you're taken care of during what is often a very stressful moving event.

Cheryl H. 
Rating:
5.0

Very friendly, truck worked well

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Abraham S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
4.0

The a/c went out and it was 100 degrees that day the steering had a lot of play making the truck difficult to drive at times

james S. 
Rating:
3.0

The Van was not cleaned, crumbs and dirt all around. smells like a cow/goat den

Rosanto M. 
Rating:
5.0

I normally don't bother to do reviews, but Matt did an awesome job. He was very personable and accommodating. Much better experience than the U-Haul location down the road.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Patti P. 
Rating:
5.0

Very Helpful

mike S. 
Rating:
5.0

It was a very good experience. The representative, Matt Warrick, did an excellent job. He was receptive, engaged, and super efficient. I will recommend this location to others.

Florentino G. 
Rating:
5.0

Customer did not leave a comment.

Vibol H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Tony is so awesome! He's so helpful and kind and accommodating. He really treats his customers like family! Matt is great too! They run a great spot and I will always come back for my aturahe and Uhaul needs!

melanie G. 
Rating:
4.0

The reservation wasn't anywhere near where I requested it from. I was misdirected twice before finding the place with the trailer and the dolly I asked for was the wrong type. The trailer's deck was filthy with black grease and was suspiciously creaky. The trailer served it's purpose, but I hope to never see that particular trailer ever again.

David B. 
Rating:
3.0

The truck was very dirty, heavily covered with bugs, dirty sticky in the back, the cab was also dirty, the truck door rattled, shifting between gears was unstable. I was given the worst truck in the yard, that was full of brand new ones.

CATHIE E. 
Rating:
5.0

The guy helped connect the trailer and checked the lights.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Straps too short for my tires & one kept coming off. AC started to go out in the desert.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

Andres F. 
Rating:
3.0

The cabin and freight area were both dirty upon receiving the truck. There was a piece of the wood siding that was broken as well. Beyond that it was good

Timothy V. 
Rating:
4.0

Customer did not leave a comment.

jan M. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr I. 
Rating:
5.0

You guys go above and beyond and I truly appreciate it!!!

PATRICIA T. 
Rating:
3.0

Truck was dirty and smelled bad

Alina G. 
Rating:
5.0

Tony was amazing! No improvement necessary

CHRIS B. 
Rating:
5.0

Make sure they know the location is not at Willis Road when they come to pick up their trailer.

JACK H. 
Rating:
4.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Best place in town to for your uhaul rentals. Great management team.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
5.0

The online reservation system is really bad. I actually made a reservation to a u-haul dealer that was not a u-haul dealer any longer and no one contacted me. There were also several other significant issues

Gary S. 
Rating:
5.0

Also a great experience dropping off with another young man. Quick and friendly. Very easy.

John A. 
Rating:
3.0

This was the 4th place we were sent to to pick up a trailer. What should have taken 30 minutes turned into a 3 hour help and 70 miles. Horrible experience with uhaul.

Myrna D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Reservation modified incorrectly twice. From $100.00 to $300.00 to $645.000. When I returned truck the girl in Manteca tried to charge me an additional $300.00!!! I feel bad was overcharged. I will be disputing bill.

Herman G. 
Rating:
5.0

The gentleman who helped us when we arrived, and again when we left, was top notch. He was friendly, helpful, and was able to answer all of our questions. Further, when overhearing the way he handled other customers, he was equally kind and spoke to all with respect. So many people seem edgy and as if their job is a big nuisance these days. He was quite the opposite, and it was so nice to see. He deserves some acknowledgement and commendation. Thanks! Karianne Morgan

Karianne M. 
Rating:
5.0

Nothing to complain about. The location was close to where I'm staying. I dropped it off and the attendant was very helpful and it went without any issues and I used the mobile app

Claude G. 
Rating:
2.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Dirty truck, inside and outside

Vladan N. 
Rating:
5.0

Customer did not leave a comment.

Ava D. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Young man that is so considerate and provides great service

Ruben A. 
Rating:
4.0

Staff was excellent. A pleasure to interact with.

Jane R. 
Rating:
5.0

Always the best place to rent uhaul

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Micah D. 
Rating:
4.0

Equipment needed maintenance, but was okay for our short distance and time if use!

Orville C. 
Rating:
5.0

Great location for your truck needs.

Victor D. 
No reviews have been submitted for this location.

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