Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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Lester S. on

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Amanda M. on

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Tracy and Jada were gave some great advice for the next leg of our move!

Bryce W. on

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Anthony R. on

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joyce C. on

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Jennifer B. on

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mark B. on

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Nice folks, clean and maintained equipment, no wait.

Aaron D. on

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Tijuana L. on

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Mary J. on

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willie G. on

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Elena H. on

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Jared H. on

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Kenya was very helpful and enjoyed the rental.

jared H. on

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Kenya was very nice and helped me out with all my questions and had great customer service from her.

Sylvia W. on

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SIMON S. on

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glad that a vehicle was available but it stank and I saw roaches in it while moving. No one want to inherit someone else bugs while moving. The vehicle was not clean nor was the agent very attentive to this.

Margaret S. on

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The staff at this location are sometimes out of the building tending to the property. In order to contact them to pick-up/drop-off equipment or buy supplies, you have to first call an answering service that takes your personal information before then contacting location staff and asking them to return to the office. It’s a time-consuming process for someone hoping to quickly pick-up or return equipment and will deter me from buying packing supplies from this location in the future.

ROSE G. on

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They worked out detail

Melanie M. on

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Margaret W. on

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Nothing needs improving. We enjoyed our experience with U-Haul. Our U-Haul agent was very friendly and patient. We will use U-haul again on Geer Street, in Durham,N.C.

Vanessa P. on

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I found everything to be fine and go smoothly. Melody was very helpful and knowledgeable.

Allison R. on

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Thanks for coming out in the rain to help us with the lock! We appreciated it!

phoebe J. on

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Keep up the professionalism

Katrina T. on

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The two young ladies were very friendly & helpful.

Connor L. on

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When people request a to have a hand-truck/dolley added, they expect it to be in the truck. This is the second instance in the last month where uhaul has made this mistake with me...disappointing.

Tucker W. on

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Margaret S. on

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donna B. on

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Staff was wonderful to work with, very accommodating and professional.

Ivana V. on

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I couldn't pick up my truck for over an hour. I called for support and was forwarded to the exact same number, then forwarded to a number that rang for forty minutes. When I finally got some help I was waiting for a chat response for 30 minutes, then they cancelled my request. I managed to get back to that page and waited an additional 15 minutes before getting the code to get the key. It was dark and raining outside, I'm just glad I had people there with me during this process.

Timothy B. on

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Deepak G. on

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Stefan T. on

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Happiness F. on

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Ronald O. on

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Elizabeth D. on

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We needed a truck just for a quick sofa set pick up. Melody greeted my daughter and me as soon as we walked in the door and was extremely professional, curteous, and friendly. Melody made our experience very simple which is sometimes not the case at other UHaul dealers. My family and I will come back to this location anytime we need to rent a truck. I highly recommend coming to this particular location over others in Durham. The respect and friendliness is amazing here!

Kristin M. on

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The 2 young ladies I dealt with were EXTREMELY HELPFUL &very KIND..service was WONDERFUL

Anthony R. on

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My experience was excellent. The technician was very professional, helpful, and friendly.

James G. on

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Keep two of every size truck.

Anika B. on

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I was very frustrated that the equipment I requested and paid for wasn’t in the truck when I picked it up. Since you pickup and return the truck using your phone, there’s no way to remedy this. Uhaul didn’t end up charging me for these items but it made an already stressful day, more stressful.

William W. on

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Thank you Trece for the Excellent Service!!!

Clayton R. on

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william R. on

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keep melody and traice on your staff. their helpful and cheerful dispositions make doing business at this u-haul location a pleasant experience.

William W. on

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*What a great staff, Melody, Trice, and the other gentleman at the front desk! They all were exceptionally GREAT!!! GREAT customer service i'd say!!! Will W.

Tara F. on

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Melody and Craig we're very helpful

Christy M. on

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If you say $29 should be close. Next time will go for $34.00 and see if any improvement.

Anthony B. on

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Customer service was excellent. Thank you Melody. Anthony @ Network Trucking,LLC

Robin F. on

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Trailer was left in grass after a rain. Previous renter had left trailer after getting stuck in mud. Got stuck trying to leave with trailer, had to get truck to tow out car and trailer. When we left the next day on trip, the trailer lights did not work. They had worked the day before. I was completely dissatisfied with the pick up location. Trailers should NOT be left in soft, muddy grass. Attendant offered little help, saying I would have to contact UHaul. I would not recommend this site for a UHaul pickup.

Traron T. on

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Melody was great as usual.

Aaron D. on

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robin J. on

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The associate was very friendly and I left with no questions unanswered. Very sufficient and knowledgeable. I will definitely recommend this location to others.

Kevin M. on

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Overall , the experience of picking up the truck and getting the contract was great. The individual helping me , Melody, was very polite and thorough about explaining the contract, insurance and gas. What I did not like was being charged a gas fee. I specifically noted the gauge when I picked up the truck and stopped to get gas a block from the facility and had the gauge slightly above where I received it. ( better than where I started). I also parked the truck at drop off and took a picture of the gauge level with my phone as proof. I called and said I would not pay the fee, and the woman I spoke with was polite and issued me a credit.

Kim B. on

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I made a reservation online for one location only to find upon arrival, I had to go to another location. When I got to that location, customer service was fine. She told me to drive around back where I assumed someone would be waiting and hook me up to the trailer - as that’s what happened all the other numerous times we’ve rented a U-Haul. But, apparently it was a DIY. I hooked myself up and drove off, feeling angry and like a theif. Drop off was just fine. I had gotten there before the location but she was already there. She left me go in and drop off the trailer then said she’d check me in when the store was open. Again a DIY situation - went back and dumped it. I’ll never go back.

Joyce C. on

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Brenda W. on

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Make sure you let customers know that the small trucks do not have ramps.

Charles H. on

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Mark A. on

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Melody was very helpful.

Emmanuel M. on

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Deatrice P. on

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Had to spend excess money to fill a tire that was almost flat. Stated FM was aware air was needed and rep did not have air pump on site. Rep suggested to find gas station and put air in the tire. Other than that service was good.

James M. on

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The truck was clean and in good shape, but it smelled like cat urine. I reserved an appliance dolly. It is a small location and it didn't have an appliance dolly. I had to drive across town to another location to get one. You shouldn't be able to reserve a dolly if they don't have one, it cost me time and mileage money. The attendant was nice and apologetic but it cost me. When I entered my zip code the website directed me to a location across town, I didn't know there was a larger center 2 miles from my house.

Gloria S. on

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sylvia H. on

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Everything was fine! No improvements. Tx

Linda L. on

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Great service (continue doing what you are doing)

BERTHA B. on

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Just keep doing what you are doing

Khyle A. on

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Jerry W. on

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Faster response time . I had to wait for about 15 minutes because employee was checking the grounds.

Mitchella S. on

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Kenya was great! A pleasure to work with!

Daniel R. on

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My move was going well, until I used UHaul. I had reserved a 10' truck for 10am on Saturday morning, that morning, I received a text that I wouldn't be able to pick up the truck until 1130am. So I requested another truck. I was sent to another location to pick up a 15' truck at 10am, which was nice. I drove the truck home, opened the back, and cockroaches were crawling everywhere. The truck was infested and the last thing we wanted to do was to move into our new home and infest it with cockroaches from the truck. So we took the truck back with no guarantee that another truck was going to be there, which would have cancelled our move day. Thankfully, a truck had just been turned in and we were able to rent it for a few hours, though our schedule had been pushed back two hours and a planned morning became a significantly stressed and angry morning. Though the second truck was clean, I will have great hesitation in using UHaul again. I will say, the person at the office was helpful and understanding. The truck, and UHaul rescheduling me the morning of, though, were quite disappointing.

Amanda M. on

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Charles C. on

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Kenya was very nice. She is an asset.

Aretha J. on

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Sheronda M. on

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Not a thing both Ladies were courteous and professional (Kenya and I forgot the other young woman's name)! I would rent from them again in a heartbeat! Thank you!

Anibal A. on

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maydelin R. on

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LAFAYETTE M. on

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Just keep on doing what you are doing .you have two great employees kenya and Amanada they great you very warmly.

Leaticia G. on

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Kenya was a great help very polite

VALERIE R. on

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Christopher S. on

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I was given incorrect information by person(s) at this location regarding the rate I would be charged for my time of use of the vehicle. I can understand a mistake, but it resulted in me spending more money than I expected.

William V. on

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VIRGINIA W. on

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Attendant so pleasant,Can't wait to go back. Her customer service was beyond, I am more tben satisfied. I am so happy I went to that location.

LEATRICE L. on

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Great service

James B. on

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PHIL J. on

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Great experience!!! Jewel was very helpful.

Leatrice L. on

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Nothing

Leatrice L. on

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Nothing at ALL everything was GREAT

Teresa C. on

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My experience was great. Ms Jewel was courteous and very professional

TAMMY K. on

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Anthony S. on

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Everyone at this facility is always friendly and helpful. I highly recommend this place.

beverly W. on

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My experience today with Jewel was more than professional she made sure our needs were met, a very warm welcome we need more employees like her.

Novella C. on

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Jessica E. on

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PEGGY L. on

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Always love doing business here. Excellent customer service along with convenience. It couldn't be better!

Betty G. on

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KENNY S. on

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stephanie V. on

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Great customer service. Would recommend this place to everyone.

khalid M. on

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There is nothing that I could recommend to make my experience any better. Jessica does an awesome job at making sure your U-Haul needs are very well taken care of. She is very warm, attentive, efficient and interested in making sure the customer is satisfied. She goes far beyond the call of duty to assure the customer comes first. I had such a better experience at this location than previously years ago at another location. I would also like to say how much I appreciate the assistance of Nikki on the day that Jessica was off from work. She has awesome customer service skills and was extremely helpful. Your company should be proud of the operation at Geer Street.

Omega C. on

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ROSSEVELT W. on

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Very professional and I would definitely recommend to a friend.

Alex K. on

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No one was there. I had to get a truck from a different location. Friend that was supposed to help me move had to go to work and I did it myself. Will likely go with a different company next time.

Dan E. on

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Joshua G. on

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Passager side door mirror broken