Customer did not leave a comment.PATRICK M.
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Durham, NC 27704
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 8:30 am - 4:30 pm
- Sun: 12:30 pm - 4:30 pm
Special Operating Hours
- 5/22/2022: Closed
- 6/12/2022: Closed
- 6/19/2022: Closed
- 7/10/2022: Closed
- 7/17/2022: Closed
- 7/24/2022: Closed
- 8/14/2022: Closed
- 8/21/2022: Closed
- 9/11/2022: Closed
- 9/18/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.william F.
Customer did not leave a comment.James A.
Location for pickup was moved from a location close to home to 30 miles away. This created a logistics problem. However the service at Geer St. was so helpful, sweet and professional and I supposedly received a 50 mile credit that I forgave UHaul. Drop off in Myrtle Beach was super easy.ELIZABETH L.
Customer did not leave a comment.TANIYA H.
There wasn't any designated parking for the U-HAUL.KENDALL L.
Emailed bill included fuel charge for $70, which is ridiculous, sonce drove vehicle a total of 12 miles. Am disputing this blatantly illegal over charge. Supposed instant-checkin failed to work. Rentalnprocess slow and tedious. Lot extremely cramped.CLAYTON R.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.NICHOLAS B.
There was no one at the location when we arrived. After calling the number on the locked door someone appeared about 15 minutes later. She was pleasant when arrived, but not a very good arrival experience.JOHN S.
Great customer service. Friendly and quick turnaround to get me to my move.ROBERT CHARLES S.
Customer did not leave a comment.ELIZABETH G.
Make sure that the materials that customers request (besides the truck itself) are inside the truck or easily accessible when mobile picking upCole H.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.Regina D.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Sam F.
Warm and friendly reception made the visit to pick up a truck easy.robert S.
Keep current staff. Professionalism is surprrb!!Arneta G.
Customer did not leave a comment.Natascha H.
Inside the truck should be clean wipe down and spray.Latosha M.
Had to wait for the U-Haul. Only one person working and they had to be called to come and help me.Michael C.
The Manager at this location was extremely helpful and friendly!Aquica M.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Mychal G.
Customer did not leave a comment.LUIS S.
There needs to be better explanation about how pick up works. There were steps left out that could have saved time.Veronica Y.
Especially during a pandemic, it is super important that the cab is cleaned & sanitized.ANGELA L.
Customer did not leave a comment.Alice H.
Need a refund for handcart not on truck!CAROL W.
The salesperson was nice and knew her stuff. We stopped at another uhaul earlier in the day and was very misinformed by the counter person. That all changed when we went to Geer street. I cant say enough aboit the young lady at that locationOTH G.
It was a self drop off no personnel was there to assist. I brought the van back clean and on 7/8 full more than I received it and was not compensated for my gas.Kenisha M.
Customer did not leave a comment.Monica R.
Customer did not leave a comment.Clay F.
Customer did not leave a comment.Chris G.
U-Haul Order # 23215817 Hello, I wanted to contact you about a very unpleasant experience I had working with U-HAUL. Around 7:00am on May 6th, I went online to the U-Haul site and ordered a truck pickup for 5:45 pm that night. Around 11:00am I called U-Haul to change my reservation from 5:45 to 8:30pm. The person on the phone informed me that they changed my reservation and that I would be having a mobile pickup. They told me that I would be receiving a confirmation email or text message soon with information on how to use mobile pick up. I never got an email or a text message, and I could not find my reservation online. An hour later, I called back multiple times and was not able to reach anyone. I then called a different U-Haul in my city, and was finally able to reach someone. I told him that the people at a different U-Haul changed my reservation, but I didn't get a confirmation. He told me that my reservation was never changed, and it still says 5:45! No changes had been made. So, I asked him to change the reservation and to please wait on the phone to see if I get a confirmation email/text. We verified that my contact information was accurate, and he changed the reservation. However, I still did not get the confirmation. The person on the call repeatedly insisted that the reservation was in the system and that something was probably wrong on my end. He told me that I need to call someone to check my internet connection and that my data on my phone was probably full, and that's why I wasn't receiving confirmation. I knew that was not the case, because I'm a teacher who works from home and relies heavily on internet for my job. I had been receiving emails and text messages all day. I told him that I don't feel comfortable arriving to the U-Haul site alone at nighttime with no confirmation. I felt very hesitant about taking his word for it that my reservation was there, but he insisted that I should. He confirmed the details with me, and he told me how to go about mobile check out when I arrive to the site. Finally, when it was time to pick up the truck, I drove to my designated pick up location (Assistive Automotive), and like I thought, there was no truck for me to pick up or reservation. I immediately called the 24 hour support number and told the person on the line what has been happening to me and asked her to help me get a truck. She said that the people at Assistive Automotive did not set the truck up, and I cannot pick it up from that location. I had this reservation since 11am and had confirmed it with multiple people throughout the day. Why would they have not set up the truck by 8:30pm? I found that very frustrating when everyone I talked to from U-Haul insisted that everything was set to go. She then, told me that I would need to go to a different U-Haul location further away to get the truck. She changed my location in the system to Security Self Storage. I then drove to that location, and when I tried to get the truck, the appCarrie D.
Customer did not leave a comment.Deborrah B.
Provide clean vehicles, . I took pictures of old chip bags in the truck and was Still charged a clean up fee!!Dewanda F.
Customer did not leave a comment.Faye M.
Customer did not leave a comment.Arneta G.
Customer did not leave a comment.Lester S.
Tracy and Jada were gave some great advice for the next leg of our move!Amanda M.
Customer did not leave a comment.Bryce W.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.joyce C.
Customer did not leave a comment.Jennifer B.
Nice folks, clean and maintained equipment, no wait.mark B.
Customer did not leave a comment.Aaron D.
Customer did not leave a comment.Tijuana L.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.willie G.
Customer did not leave a comment.Elena H.
Kenya was very helpful and enjoyed the rental.Jared H.
Kenya was very nice and helped me out with all my questions and had great customer service from her.jared H.
Customer did not leave a comment.Sylvia W.
glad that a vehicle was available but it stank and I saw roaches in it while moving. No one want to inherit someone else bugs while moving. The vehicle was not clean nor was the agent very attentive to this.SIMON S.
The staff at this location are sometimes out of the building tending to the property. In order to contact them to pick-up/drop-off equipment or buy supplies, you have to first call an answering service that takes your personal information before then contacting location staff and asking them to return to the office. It's a time-consuming process for someone hoping to quickly pick-up or return equipment and will deter me from buying packing supplies from this location in the future.Margaret S.
They worked out detailROSE G.
Customer did not leave a comment.Melanie M.
Nothing needs improving. We enjoyed our experience with U-Haul. Our U-Haul agent was very friendly and patient. We will use U-haul again on Geer Street, in Durham,N.C.Margaret W.
I found everything to be fine and go smoothly. Melody was very helpful and knowledgeable.Vanessa P.
Thanks for coming out in the rain to help us with the lock! We appreciated it!Allison R.
Keep up the professionalismphoebe J.
The two young ladies were very friendly & helpful.Katrina T.
When people request a to have a hand-truck/dolley added, they expect it to be in the truck. This is the second instance in the last month where uhaul has made this mistake with me...disappointing.Connor L.
Customer did not leave a comment.Tucker W.
Customer did not leave a comment.Margaret S.
Staff was wonderful to work with, very accommodating and professional.donna B.
I couldn't pick up my truck for over an hour. I called for support and was forwarded to the exact same number, then forwarded to a number that rang for forty minutes. When I finally got some help I was waiting for a chat response for 30 minutes, then they cancelled my request. I managed to get back to that page and waited an additional 15 minutes before getting the code to get the key. It was dark and raining outside, I'm just glad I had people there with me during this process.Ivana V.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Deepak G.
Customer did not leave a comment.Stefan T.
Customer did not leave a comment.Happiness F.
Customer did not leave a comment.Ronald O.
We needed a truck just for a quick sofa set pick up. Melody greeted my daughter and me as soon as we walked in the door and was extremely professional, curteous, and friendly. Melody made our experience very simple which is sometimes not the case at other UHaul dealers. My family and I will come back to this location anytime we need to rent a truck. I highly recommend coming to this particular location over others in Durham. The respect and friendliness is amazing here!Elizabeth D.
The 2 young ladies I dealt with were EXTREMELY HELPFUL &very KIND..service was WONDERFULKristin M.
My experience was excellent. The technician was very professional, helpful, and friendly.Anthony R.
Keep two of every size truck.James G.
I was very frustrated that the equipment I requested and paid for wasn't in the truck when I picked it up. Since you pickup and return the truck using your phone, there's no way to remedy this. Uhaul didn't end up charging me for these items but it made an already stressful day, more stressful.Anika B.
Thank you Trece for the Excellent Service!!!William W.
Customer did not leave a comment.Clayton R.
keep melody and traice on your staff. their helpful and cheerful dispositions make doing business at this u-haul location a pleasant experience.william R.
*What a great staff, Melody, Trice, and the other gentleman at the front desk! They all were exceptionally GREAT!!! GREAT customer service i'd say!!! Will W.William W.
Melody and Craig we're very helpfulTara F.
If you say $29 should be close. Next time will go for $34.00 and see if any improvement.Christy M.
Customer service was excellent. Thank you Melody. Anthony @ Network Trucking,LLCAnthony B.
Trailer was left in grass after a rain. Previous renter had left trailer after getting stuck in mud. Got stuck trying to leave with trailer, had to get truck to tow out car and trailer. When we left the next day on trip, the trailer lights did not work. They had worked the day before. I was completely dissatisfied with the pick up location. Trailers should NOT be left in soft, muddy grass. Attendant offered little help, saying I would have to contact UHaul. I would not recommend this site for a UHaul pickup.Robin F.
Melody was great as usual.Traron T.
Customer did not leave a comment.Aaron D.
The associate was very friendly and I left with no questions unanswered. Very sufficient and knowledgeable. I will definitely recommend this location to others.robin J.
Overall , the experience of picking up the truck and getting the contract was great. The individual helping me , Melody, was very polite and thorough about explaining the contract, insurance and gas. What I did not like was being charged a gas fee. I specifically noted the gauge when I picked up the truck and stopped to get gas a block from the facility and had the gauge slightly above where I received it. ( better than where I started). I also parked the truck at drop off and took a picture of the gauge level with my phone as proof. I called and said I would not pay the fee, and the woman I spoke with was polite and issued me a credit.Kevin M.
I made a reservation online for one location only to find upon arrival, I had to go to another location. When I got to that location, customer service was fine. She told me to drive around back where I assumed someone would be waiting and hook me up to the trailer - as that's what happened all the other numerous times we've rented a U-Haul. But, apparently it was a DIY. I hooked myself up and drove off, feeling angry and like a theif. Drop off was just fine. I had gotten there before the location but she was already there. She left me go in and drop off the trailer then said she'd check me in when the store was open. Again a DIY situation - went back and dumped it. I'll never go back.Kim B.
Customer did not leave a comment.Joyce C.
Make sure you let customers know that the small trucks do not have ramps.Brenda W.
Customer did not leave a comment.Charles H.
Melody was very helpful.Mark A.
Customer did not leave a comment.Emmanuel M.