As always your company is fantastic. Ciara was pleasant to work with. Keep doing what you’re doing.
TORIE S
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We reserved out truck and everything was ready to go when we arrived. The truck was clean and in excellent condition. No hidden fees. We dropped the truck off in a couple hours. This was better than having a friend use their truck. Great company.
Gwendolyn MContinue to do what you’re doing. The level of customer service I received was outstanding. I initially made a reservation at site that doesn’t have an onsite agent. I left there and at the recommendation of a friend I stopped at your site on Cornwallis Road. That’s where Shelby and Shaquandra assisted me even though that site doesn’t offer U-Haul. They made me a new reservation at a sister location and made sure I knew where I was going. As a person who’s been in customer service over 30 years and in today’s time it was a breath of fresh air to encounter such service. Thank you lady’s for turn a stressful situation into a pleasant experience. Five star plus. Oh forgot to mention the young lady that checked me in at the new location was outstanding as well. Pleasant and welcoming attitude.
TORIE SMy truck was not ready and they did not have any of the supplies I reserved with my U-Haul. My U-Haul pick up took longer than expected which made my moving stressful as I needed to meet my movers at a certain time. Since they had nothing prepared, picking up my truck took 30 minutes of my time that I did not have. I was told when I drop off, to tell the other location about my missing items I rented with my truck and they were not even aware of that happening and told me there was nothing that could do about it. I had to contact customer service to get my refund. Renting from this location was the worst experience I’ve had renting a U-Haul and I would never rent from here again.
Angel CI actually really loved this self service. It was super easy to figure out and follow.
Taylor AJust make sure the inside of the truck is wiped down, it was a lot of dust and pollen every where inside of the truck.
MARQUITA WI really had the best experience at uhaul ever. The employee was very kind. She made it so simple and fast. Moving is frustrating but at that moment it was a calmer. She even noticed that it was my birthday and wished me a happy birthday. I would definitely recommend this uhaul location.
TIAUNDRA MThe truck ran rough, muffler/echaust issues. The agent moved the truck for me and should have noticed these issues. I paid for the truck on my way to work and picked it up Sunday morning. Your lication was closed on Sunday. I needed to move my storage and didnt have time to go exchange it. I wasnt a happy camper.
DEBORRAH BNothing it went seamlessly!
LEROY MEasy and stress free!
Jessica PWhen I came to pick the truck up the lighting was very poor and made it difficult to find the truck. When I got the truck to where I needed to pack I had two bundles of blue towels on the truck that I did not ask for that took up space. I brought the truck back 37 mins late. The rain delayed my return but I brought the truck back full of gas and cleaned as I received it. To have the owner of this location go out her way to trump up charges because I was a few minutes late says a lot about her customer service skills. I will continue to use U-Haul products and service but as long as that manager is at that location I will use other locations that are reasonably respectful and courteous of there customers. It was never my intentions to go over but due to the weather caused there to be a delay in which I apologize. I am asking that out of courtesy of the weather that caused my delay that the extra charges please be waved. Thanks U-Haul for your excellent service and product, this is the first time I experienced this level of inconsideration from a location. Respectfully
CHRISTOPHER CThis is the second time that I rent from this location,both times they where very cordious and helpful a my needs.Thank you for serving the public as they should.
DELLY GThe truck need to be park the service was find but I think the transmission is put out in that it was going up hills good and it was staling really bad but we good thought thanks guys for your service
JACAQUA HAmazing experience! I booked a truck but had to change my reservation and they were more than accommodating! Pick up was a breeze and drop off was even easier! This is the place to rent a u haul from!
Sharrod WGreat customer service!
GWENDOLYN BFirst off, I was pissed because, I asked the young man to rent me the biggest uhaul there is, didn't realize till I got to my destination that the truck wasn't the biggest truck, nor did it have dolly. All around unsatisfied
Anthony hNot space for a 26’ truck. They told me to find somewhere street parking it in their shopping mall location (laughable idea). Doesn’t have the space for after hour drop offs and shouldn’t ever be used
Alexis DNothing. Great customer service. Everything went smoothly and quickly. The customer service representative was friendly and helpful. Will use this place again.
Cindy HService and equipment was great. Location is very accessible. This is the second time I have rented from this location. Highly recommend!
Rachael GStay in this location. Thank you 😊
SHARON LThe entire rental process went very smooth.
Kirk LRicky, the rental agent was awesome.
DAVID SMy original drop off location was U-Haul neighborhood dealer located at 1911 Guess Rd, Durham, NC 27705. The owner was unhelpful and told me that he didn’t have room in his lot to accept my rental and walked off. I was scheduled to drop off the rental at that location, however no further information followed. He was rude and could have been high on crack at the time. 0/10 would not recommend.
Zachary TThe gentleman that assisted me was very knowledgable and helpful! Will recommend this location to friends and use it if I have more moving needs.
Jasmine BN/A
Virginia BThe person handling my check in and check out was great! 5 stars!
Robin EM
Sarah CI tried the app 4 times would not work waiting till the day of at 7am to tell me I need to verify 4 ways who I am, who has a passport on them at all times, the window was left open the seat was covered in water and the door had a puddle in the handle, the truck was on E not just above but actual E I took a pic in disbelief, and the place charged me a fuel fee…..I will do all in my power to never use uhaul ever again
CORBETT SIndia was the best she made it super easy and is one of the best employees I have encountered with at u haul
Aiyanna JWhat a rip off no had truck and 300$ for 24 hours of service NEVER AGAIN
SHATAVIA WTonii was great! I needed the cargo van to haul some things and it is so easy use this location. Friendly team and highly recommend.
GINA TBetter customer service it was terrible and they try to get over on me with the mileage like I was dumb
Pedro GCierra was great! She helped me fix the online reservation and was also there the morning of my pick up. She was training Tracey (also very kind). I met with Tony in the office at drop off; super friendly and asked asked if I had a pleasant experience- I did!! Super easy rental and drop off. Highly recommend this location and great team! Gina Turner Durham, NC
Gina TOld truck, not super clean, but not really dirty. I don't think that is the fault of this location as trucks move around. The required drop of after hours app is useless. Couldn't find my u-haul location as it apparently doesn't include neighborhood locations, only the big corporate sites. Also asked me to scan something, but wasn't clear on what. The only thing I could figure was the bar code on the contract, but that didn't find my info. So after nearly 10 minutes, I just gave up and dropped the keys and contract into the box.
Josh KRoof is caved in and leaking badly. All my sofas were wet and smelled. When I reported to the office, the person in the office blamed me for not telling them when putting my stuff in it. I asked her how I could have known and she said oh yeah. Then she said she would report it after I move and that was it. She did not even say sorry or walk to the storage to look at it. I spread my sofas and some furniture in the cold to dry at home. They are still damp.
Victor BOffice was closed, no one was answering the phone, and I had to wait for 20 minutes for someone to arrive to receive the truck key from because they were not in the location they should have been.
Shanell EThe lot was small and hard to navigate a 26' ft truck. I'd recommend a return place dependent on the size truck returning. Also, it wasn't the warmest location to go to. I wouldn't have wanted to return the truck at night as this location had me feeling uneasy and on alert.
DOROTHY WGreat in all ways!!
Daniel WGreat customer service
BRANDON HThis was the FOURTH location I was sent to for this reservation as the previous three locations didn't have the truck I had reserved at the time it was supposed to be available and the customer service at those locations was crap. This location on Greer St actually called me and texted me to let me know my truck was available and on the lot ready to go.
Jessika EThe truck needed maintenance
Malissa MFriendly staff, very professional. I would recommend anyone to use this location. This was my first time there and I would not hesitate to use them in the future.
Jackie MI am being charge for fuel, employees need to check the system for actual pictures of what was uploaded to the system regarding the uhaul before charging customers unnecessary fees.
Tankya SThe customer service was outstanding. I don't recall the young man's name, but he is truly an asset to your organization.
Vinoka DThe owner was very helpful.
Shawn EVery helpful service
Howard TLocation for pickup was moved from a location close to home to 30 miles away. This created a logistics problem. However the service at Geer St. was so helpful, sweet and professional and I supposedly received a 50 mile credit that I forgave UHaul. Drop off in Myrtle Beach was super easy.
ELIZABETH LThere wasn't any designated parking for the U-HAUL.
KENDALL LEmailed bill included fuel charge for $70, which is ridiculous, sonce drove vehicle a total of 12 miles. Am disputing this blatantly illegal over charge. Supposed instant-checkin failed to work. Rentalnprocess slow and tedious. Lot extremely cramped.
CLAYTON RThere was no one at the location when we arrived. After calling the number on the locked door someone appeared about 15 minutes later. She was pleasant when arrived, but not a very good arrival experience.
JOHN SGreat customer service. Friendly and quick turnaround to get me to my move.
ROBERT CMake sure that the materials that customers request (besides the truck itself) are inside the truck or easily accessible when mobile picking up
Cole H