Customer Reviews for Self Serve Lumber Co Birch Run
(U-Haul Neighborhood Dealer)

115 reviews

11810 Maple Rd   Birch Run, MI 48415

(989) 244-1779

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Saturday
    9:30 am–4:30 pm
  • Sunday
    10:30 am–3 pm

Services at this Location:

Contact Us

(989) 244-1779

11810 Maple Rd
Birch Run, MI 48415

Services at this Location:

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Saturday
    9:30 am–4:30 pm
  • Sunday
    10:30 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Booked my trailer though a gal named Wendy and she was efficient, easy to understand and a nice phone person.

Thomas B. 
Rating:
1.0

Customer did not leave a comment.

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Alvie H. 
Rating:
3.0

The employees there didn't walk me through how to get my car on the trailer and one indicated that he didn't know exactly how. But fortunately there were guys in the parking lot who helped me out.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Your person working the counter, Darrell B., did a great job of checking us in quickly and was very professional. The lot was very clean and looked to be well maintained.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

I had rented a vehicle tow dolly. The unit was the nicest dolly I have used. It was high quality and I felt confident in it operating as intended. I only needed it for a local transport but would feel fine using it for a long haul.

austin S. 
Rating:
4.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Great customer service, no complaints.

Angie E. 
Rating:
4.0

Ability to find out the reservation thru a human!!!!

Jason R. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Always great service. Awesome location to do business with.

Jason T. 
Rating:
5.0

Nothing. The gentleman that helped me out was very kind and helpful.

Joseph M. 
Rating:
5.0

The attendant was on top of his game and handled all of our needs.

Gerald E. 
Rating:
5.0

Drop off was seamless and easy. Great folks here.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

You can refund me the money you charged me extraI for an insurance coverage that I did not select.

Keith W. 
Rating:
5.0

Nice people!

HOLLY LYN S. 
Rating:
1.0

I was told that i could pick up the truck that i was renting at 7:00 AM. When i arrived there the truck was inside a locked fenced in area and couldn't do self check out. Delayed almost two hours with help on the clock waiting costing me more many in time and labor. Truck not cleared and parked for access. Customer service is poor.

ELSIE FAITH S. 
Rating:
5.0

Awesome customer service

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Was very satisfied with process. Darrell was extremely helpful and easy to work with. I definitely will return to rent a trailer again

CINDY LOU W. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Close to the outlet stores.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

ALAN JAMES L. 
Rating:
5.0

The staff at the rental was very friendly and helpful.

JAMES ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MERLE M. 
Rating:
3.0

Customer did not leave a comment.

Alysa R. 
Rating:
3.0

Give deposit back 3rd time this year check will be mailed to you.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

CLIFTON EDWARD G. 
Rating:
3.0

Customer did not leave a comment.

Lazeya G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANNE K. 
Rating:
5.0

Customer service was friendly, attentive, and helpful. It made the whole experience a breeze!

KEVIN WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

GEORGE WILLIAM S. 
Rating:
4.0

Gas was noted as 9/16 of a tank and was 3/8.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

ROSANNA MARIE U. 
Rating:
5.0

You can't improve. The service was perfect

Joshua G. 
Rating:
3.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

Customer did not leave a comment.

DOUGFREDERICK B. 
Rating:
1.0

The guy in Selfserve Lumber 5/30/21 was useless, I cannot believe how poorly he represented Selfserve lumber and Uhaul. The gentleman we worked with a week ago was exactly what a company should embrace. Excellent customer service and treated us great and we also treated him the same way.

Trevor W. 
Rating:
3.0

equipment and location is good. they would not help disconnect and park the trailer.

JAMES HOWARD T. 
Rating:
2.0

The gentleman we picked up from had no clue what was happening. He didn't even help hook up the trailer and was very rude! However, the gentleman we dropped the trailer off to was VERY kind and helpful!

JESSE EVANS O. 
Rating:
5.0

Customer did not leave a comment.

Johnathan R. 
Rating:
4.0

The guy behind the counter, grumpy. But it's a Covid year. Phone people are amazing!

Glory G. 
Rating:
1.0

I returned the rental to this location as it was listed as 24 hour drop off. No where, no where in the contract, did I see where I would be charged $20.00 for returning after hours! When I talked to the employee (Darrell) the next morning, he never mentioned that there were unauthorized charges placed on my credit card. I am contacting my credit card company and disputing those charges, just wrong!

David C. 
Rating:
5.0

Customer did not leave a comment.

Marlee E. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE GILBERT D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Ive used other places in the area, this one seems to be the best.

JAMES DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Zacharias O. 
Rating:
5.0

Make sure car dollies arent frozen solid to the ground making it necessary to go find a piece of scrap lumber to lever the tongue off the ground.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

I was overcharged as I did not sign up for the insurance but was charged for it . I have a rider on My insurance coverage that covers everything. Should not have been charged the 15.00. Chad Hungerford 810-874-0748

Chad H. 
Rating:
5.0

Customer did not leave a comment.

MILTON WILLIAM M. 
Rating:
5.0

Nothing

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWLEE R. 
Rating:
5.0

Mobile app didn't work when dropping off, it wouldn't allow me to upload pictures. I switched to chrome and was able to complete the return pretty easily. The app needs work

CHRISTOPHER PAUL A. 
Rating:
5.0

why the hell dont your trailers have jacks? how is a person to take the trailer off the truck if it was loaded? Even unloaded? Kinda Dumb

KEITH EDWARD J. 
Rating:
5.0

Needed a Trailer to Transport a Vintage Corvette 200 miles.. U-Haul had the perfect set up.. THANK GOODNESS! ...Worked Fantastic! Very Low-Pro. Easy To Load, Easy To Pull.

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

ROBIN REENA C. 
Rating:
3.0

Customer did not leave a comment.

louis S. 
Rating:
5.0

easy rental, filled out resv on line and quickly out the door. EL was well maintained and drop off same day was smooth. Nice people at the lumberyard. I had to call the help line that night to email my final invoice. easy-peasy.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Mary G. 
Rating:
3.0

Customer did not leave a comment.

Glen J. 
Rating:
4.0

Customer did not leave a comment.

DYLAN PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

christopher D. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
3.0

Staff is rude. Double billed for services. Never received follow up call

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
1.0

We was not happy at all with the pickup location they were not polite any questions I had they said U-Haul issue U-Haul problem. But everything else was great good move drop off location was great the gentleman was very nice

David H. 
Rating:
1.0

DO NOT ALLOW THIS LOCATION TO RENT OUT ANY UHAUL EQUIPMENT! UNDER STAFFED AND NO KNOWLEDGE OF PRODUCTS OR PROCEDURES. DO NOT RENT FROM HERE.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

The guy who was working was extremely condescending and unhelpful. Worst customer service I have experienced. Uhaul should not do business with him.

richard K. 
Rating:
5.0

Customer did not leave a comment.

bryan S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Lisasuzanne A. 
Rating:
4.0

Rented a 15 foot and it was all over the road it needed a sway bar fixed or something the front end needs some work , told the guy at the counter said he would have it looked at .

Janeen W. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Employee excellent

Joseph S. 
Rating:
5.0

Very helpful and patient at this location. Very accommodating and friendly even though pick up day involved a blizzard. Any problems was caused by UHaul corporate end. Not user friendly software for the dealer to use. Screen freeze ups and upload problems but this dealer hung in there, contacted UHaul district rep and got it done.

RON C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Carl N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
4.0

friendly staff

Steve H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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