Customer Reviews for Self Serve Lumber Co Birch Run
(U-Haul Neighborhood Dealer)

82 reviews

11810 Maple Rd   Birch Run, MI 48415

(989) 244-1779

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3 pm

Services at this Location:

Contact Us

(989) 244-1779

11810 Maple Rd
Birch Run, MI 48415

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Alysa R. 
Rating:
3.0

Give deposit back 3rd time this year check will be mailed to you.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

CLIFTON EDWARD G. 
Rating:
3.0

Customer did not leave a comment.

Lazeya G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANNE K. 
Rating:
5.0

Customer service was friendly, attentive, and helpful. It made the whole experience a breeze!

KEVIN WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

GEORGE WILLIAM S. 
Rating:
4.0

Gas was noted as 9/16 of a tank and was 3/8.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

ROSANNA MARIE U. 
Rating:
5.0

You can't improve. The service was perfect

Joshua G. 
Rating:
3.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

Customer did not leave a comment.

DOUGFREDERICK B. 
Rating:
1.0

The guy in Selfserve Lumber 5/30/21 was useless, I cannot believe how poorly he represented Selfserve lumber and Uhaul. The gentleman we worked with a week ago was exactly what a company should embrace. Excellent customer service and treated us great and we also treated him the same way.

Trevor W. 
Rating:
3.0

equipment and location is good. they would not help disconnect and park the trailer.

JAMES HOWARD T. 
Rating:
2.0

The gentleman we picked up from had no clue what was happening. He didn't even help hook up the trailer and was very rude! However, the gentleman we dropped the trailer off to was VERY kind and helpful!

JESSE EVANS O. 
Rating:
5.0

Customer did not leave a comment.

Johnathan R. 
Rating:
4.0

The guy behind the counter, grumpy. But it's a Covid year. Phone people are amazing!

Glory G. 
Rating:
1.0

I returned the rental to this location as it was listed as 24 hour drop off. No where, no where in the contract, did I see where I would be charged $20.00 for returning after hours! When I talked to the employee (Darrell) the next morning, he never mentioned that there were unauthorized charges placed on my credit card. I am contacting my credit card company and disputing those charges, just wrong!

David C. 
Rating:
5.0

Customer did not leave a comment.

Marlee E. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE GILBERT D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Ive used other places in the area, this one seems to be the best.

JAMES DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Zacharias O. 
Rating:
5.0

Make sure car dollies arent frozen solid to the ground making it necessary to go find a piece of scrap lumber to lever the tongue off the ground.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

I was overcharged as I did not sign up for the insurance but was charged for it . I have a rider on My insurance coverage that covers everything. Should not have been charged the 15.00. Chad Hungerford 810-874-0748

Chad H. 
Rating:
5.0

Customer did not leave a comment.

MILTON WILLIAM M. 
Rating:
5.0

Nothing

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWLEE R. 
Rating:
5.0

Mobile app didn't work when dropping off, it wouldn't allow me to upload pictures. I switched to chrome and was able to complete the return pretty easily. The app needs work

CHRISTOPHER PAUL A. 
Rating:
5.0

why the hell dont your trailers have jacks? how is a person to take the trailer off the truck if it was loaded? Even unloaded? Kinda Dumb

KEITH EDWARD J. 
Rating:
5.0

Needed a Trailer to Transport a Vintage Corvette 200 miles.. U-Haul had the perfect set up.. THANK GOODNESS! ...Worked Fantastic! Very Low-Pro. Easy To Load, Easy To Pull.

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

ROBIN REENA C. 
Rating:
3.0

Customer did not leave a comment.

louis S. 
Rating:
5.0

easy rental, filled out resv on line and quickly out the door. EL was well maintained and drop off same day was smooth. Nice people at the lumberyard. I had to call the help line that night to email my final invoice. easy-peasy.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Mary G. 
Rating:
3.0

Customer did not leave a comment.

Glen J. 
Rating:
4.0

Customer did not leave a comment.

DYLAN PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

christopher D. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
3.0

Staff is rude. Double billed for services. Never received follow up call

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
1.0

We was not happy at all with the pickup location they were not polite any questions I had they said U-Haul issue U-Haul problem. But everything else was great good move drop off location was great the gentleman was very nice

David H. 
Rating:
1.0

DO NOT ALLOW THIS LOCATION TO RENT OUT ANY UHAUL EQUIPMENT! UNDER STAFFED AND NO KNOWLEDGE OF PRODUCTS OR PROCEDURES. DO NOT RENT FROM HERE.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

The guy who was working was extremely condescending and unhelpful. Worst customer service I have experienced. Uhaul should not do business with him.

richard K. 
Rating:
5.0

Customer did not leave a comment.

bryan S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Lisasuzanne A. 
Rating:
4.0

Rented a 15 foot and it was all over the road it needed a sway bar fixed or something the front end needs some work , told the guy at the counter said he would have it looked at .

Janeen W. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Employee excellent

Joseph S. 
Rating:
5.0

Very helpful and patient at this location. Very accommodating and friendly even though pick up day involved a blizzard. Any problems was caused by UHaul corporate end. Not user friendly software for the dealer to use. Screen freeze ups and upload problems but this dealer hung in there, contacted UHaul district rep and got it done.

RON C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Carl N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
4.0

friendly staff

Steve H. 
Rating:
1.0

The gentleman that waited on us and answered the phone was very rude and had very poor customer service. He could not print a receipt nor did not have the ability to tell us why we were charged extra. He would not accept cash instead of the card on file. Im very disappointed in my experience.

Stephanie M. 
Rating:
5.0

Make the pick up and drop off easier for the business that rents. Your computer system is horrible and it took 30 minutes for your computer system to let him in to rent the trailer

Dana H. 
Rating:
3.0

Reservations on line was very difficult I wouldn't recommend using u haul again unless you could just go to the store and pick it up.i was very un happy with there online. Reservations

Duane B. 
Rating:
4.0

Service was great. The man helping was very knowledgeable. Truck was very new which was a huge plus to us for reliability. Small issue was that I was shorted moving blankets. Luckily I had enough.

Maryanne S. 
Rating:
4.0

Customer did not leave a comment.

Grace P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Had to stop at other locations before this one... completed paperwork, loaded trailer to find that it was missing the adapter for the lights. These units should really be check ahead of time. I wasted a large amount of time at the previous location.

andrew T. 
Rating:
2.0

The paperwork given to me at check in showed the gas gauge at more than what was in it. I had to tell the owner that it wasnt the same and he noted my receipt but apparently didnt note it on the computer/account as I then got charged for gas after I returned the equipment. Not very happy about this especially after the last time I rented a uhaul and was treated absolutely horrid upon returning my rental and the place wouldnt even take it. I was promised it would be different this time and there were still issues.

Lisa S. 
Rating:
4.0

Get your billing right my agreement at the pick up point was for one way 133 mile trip I get done and go turn in truck they tell me I have to return it at the pickup point so I missed work today and had to pay for a ride home wasted 3hrs. Your customer service line was no help at all was even threatened that if it wasn't returned I would be charged triple the amount of contract. VERY DISAPPOINTED!!!!!!!!!!

Emilio M. 
Rating:
1.0

Very poor customer service from where we picked the vehicle up in birch run they lied to us and almost cost us an extra $400. I would never recommend u haul to anyone.

Devin B. 
Rating:
5.0

The Bridgeport dealer was very rude and disrespectful and told me there truck was rented when actually it wasn't so I ended up going to Birch run even though it was out of my way since I live in Bridgeport. The Birch run location was super great and I won't hesitate to use them again

ale P. 
Rating:
3.0

Stated they did not have anything that we were supposed to be dropping a truck off there that day.

Erika G. 
Rating:
1.0

Spoke with the regional manager who was extremely helpful with resolving my issues that i encountered however the location and personnel where at best non existent and i was assured that they were going to be spoken to regarding the issues i presented.

Clinton W. 
No reviews have been submitted for this location.

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