I was having issues trying to check myself in after hrs, after several attempts I gave up in frustration. I personally did not find it user friendly.Jerri W.
Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deanna B.
NoneJerri S W.
Customer did not leave a comment.James P.
I was over charged and the man who rented the stuff told me, well that is the way it is. I was charged for a dolly that I didn't use and I was charged insurance that I clearly declined. Also he never had checked the truck prior to me renting it. Just told me to do it. At this point I would never rent from uhaul again.David P.
Customer did not leave a comment.Sam S.
Better training and knowledge of U haul return procedures! They did not know what to do and he kept pushing us off to the side as he waited on other customers! We waited 40 minutes and still had to call the u haul help number and they finally took care of us! This is the second very poor experience we have had with returning to this location! Won't use it again!!!Kevin C.
Customer did not leave a comment.Katie M.
There was a big rain storm and a little bit of water leaked into the backTrevor C.
Customer did not leave a comment.Jodi M.
Customer did not leave a comment.Gary K.
Nothing, everything was excellentPatrick N.
Customer did not leave a comment.Bruce S.
Provide the U-Haul location with a newer computer the one they have seems to old and out dated uhaul should provide their retail locations with equipment that works because that part took longer then hooking the trailer upJohn J.
Customer did not leave a comment.MATTHEW BRIAN R.
Don't tell customers you will not charge them for mileage to go pick up a truck because you won't bring it to their uhaul location, then charge them anyway. Poor business practices!!!Danelle H.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Scott L.
Quick and efficient no improvement needed. Staff was very pleasant and nice.Christina E.
Customer did not leave a comment.DEBORAH LYNN N.
I was startled to discover the gas tank was filled to just over a half tank. I expected it to be fully fueled. I refilled it to the level of gas that I received it. I took photos of the gas gauge at the beginning and end that I cn share, but I haven't found a place to do so - either here or on my phone check in.Ellen H.
When the customer tells you that they are going to return the equipment to another location explain that it is an extremely large charge first or offer other equipment before saying okay I will extend your rental time and send you on your way. Then later you end up having to return the equipment back to where you rented it because the charge was four times the original rental cost. Which in turn added one and one half hours to your trip and an additional $20 in fuel charges.Christopher B.
My GPS and phone wanted me to go to a location south of St. Johns U-Haul store. Had to call and make sure where the location was for pick upMARY JEAN S.
We picked up our rental in wet, rainy conditions. The employee that helped us was smiling, friendly, quick, and thorough. No issues at all. Very much appreciated.Pat E.
They where closed last night at 7.40pm. I have pics and video of trailers condition. Thats again .robbie H.
Was charged 50 dollars more than what I was quoted despite returning trailer prior to rental deadline. Dealer then just told me to call the 1-800-Uhaul number. Terrible experience, this location is not recommended.Cody T.
Customer did not leave a comment.James E.
The staff was very helpfulTony G.
Amazing and so easyJames G.
Make sure that the customer knows that the equipment can be dropped off after hours. This may have been somewhere in the paperwork, but I didn't remember seeing it.Kimberly R.
The person was an ass, I wouldn't take my dog there!Richard E.
Customer did not leave a comment.Barb B.
Customer did not leave a comment.Daniel L.
It was clean, but the gas tank was not full like the dealer had said it would be. The link he sent to dispute anything had expired & I was on a timed schedule, so I couldn't go back in and dispute it with him. Still filled it back up to full. Just do better in making sure your vehicles are FULL!rebecca M.
Great service. Mileage is a little high but good pricing altogetherDannyle J.
Customer did not leave a comment.dana J.
Had help put the trailer on since its an automatic ball hitch style. In the past i never had used a system like this before, he showed me all the tie downs were along with what to watch out for. I would come back to self serve lumber co again.aaron L.
Another great rental from U-Haul and Charlie at self-serve lumber. Very clean and good working truck, professional people, I think this is my 6th or 7th time using them and every time it's been a great experience. It's also very affordable and a no-brainerjohn K.
Customer did not leave a comment.Dakota K.
I was charged a fee that I wasn't aware of existing. And I'm pretty mad about it. I will not be recommending uhaul because of this. I am on a limited budget and an extra $20 fee is a lot to unknowingly get hit withKellie B.
We rented for local moves 4 times in 2 weeks. The way Guy and Charlie treated us was nothing short of exceptional. Then, on our last move that was out state, we had a major change occur. I called u haul, their agents went over and above and found a solution. Then, once again, Guy stepped in to make everything work fair, and smooth. In today's world where most large companies advertise one thing and rely on small print to deliver less, u haul has proved to be far more than an exception. Great people, clean and nice vehicles, innovative loading and moving accessories for added ease... And good pricing. I'm extremely satisfied with everything. It's a no brainier, use u haul.john K.
Customer did not leave a comment.frank A.
It was a completely positive experience & I will definitely use Uhaul through this location next time I need to move large items.Kimberly E.
Customer did not leave a comment.Crista F.
Rented a 15' van to move some things to storage (locally). I took their word for it that the fuel was at "full" at the time of rental. I should have looked. I drove the vehicle for approx. 15 miles before returning it. When I re filled the gas, it took 9.6 gallons. I mentioned this to the rental location and they made call. I was reimbursed for 5 gallons. Apparently the guy on the phone thinks the vehicle gets less than 4 miles to the gallon. Never believe what you are told and only half of what you see.mark S.
Customer did not leave a comment.Kurt S.
I walked in and the owner says to me "hey pudge" which was a knock on my weight. Then he tried to charge me for 2 days when I only needed it for one dayJohn J.
Charged me double rental fee when I only had the trailer for 6 hoursConnie P.
Customer did not leave a comment.David B.
Customer did not leave a comment.David M.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.Justin A.
Very helpful fro beginning to end! I have rented there 3 times so far, and every time was top notch service and customer care.ANNE L.
I had a totally positive experience. The service was quick and easy. I would recommend this dealer and only give positive comments.John M.
Customer did not leave a comment.Frank L.
Customer did not leave a comment.ALEX JON F.
Customer did not leave a comment.Ted B.
Customer did not leave a comment.dawn P.
Excellent customer service and very thorough.Robert G.
Customer did not leave a comment.Mark C.
I had to wait about 10 minutes for my information to be approved before I could take the truck.Alec H.
Customer did not leave a comment.Tim C.
Customer did not leave a comment.Tina S.
Customer did not leave a comment.Brendon M.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Logan R.
Customer did not leave a comment.Bill W.
Customer did not leave a comment.jimmy M.
Customer did not leave a comment.theresa S.
Customer did not leave a comment.DARVID S.
Excellent customer service.Matt S.
Customer did not leave a comment.Jeffey Z.
Customer did not leave a comment.Frank L.
The right turn indicator and brake light bulb was burnt out. I was raining so I hooked up the trailer but the UHaul rep didn't want to inspect the hook up. Obviously, I couldn't brake and check the bulb at the same time.Dan G.
I was charged for going over Miles you should let your customer allotted Miles for picking up the truck and going to the house that they are moving from U-Haul said I would over in my miles and I don't agree with you guys charging from going straight from the U-Haul place to my home when it was only 10 minutesTara W.
Customer did not leave a comment.Leslie L.
Customer did not leave a comment.sam S.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Lindsay B.
as I stated the problem was u haul...Who needs free storage? how bout a repeat customer discount. We will need another truck in 2 weeks. Hope that goes better.David S.
Customer did not leave a comment.Adam D.
My experience was great. First time to use a car hauler trailer and I was impressed with the ease.William B.
Customer did not leave a comment.Ken P.
Customer did not leave a comment.RICHARD S.
always call the customer if they are late, dont just give the reservation to the others without asking.KEVIN G.
When I returned the trailer I was charged for four days even though I brought it back a day early. I will never use U-Haul again for any reason. I am stopping payment until I am refunded the one extra day I was charged.Jeffrey J K.
Friendly staff. Thorough and accommodatingBrian B.
Customer did not leave a comment.james O.
Choice of trailers was very limited (had only one available when I needed it). Smaller trailer than I wanted, but all that was available.Richard D.
Customer did not leave a comment.Christine B.
Very helpfulJEREMY R.
Customer did not leave a comment.DAN F.
U-Haul was dropped off after hours.Denise U.
Customer did not leave a comment.Deborah P.
Easy rental ( but ur software needs some upgrading) pleasant friendly staff both at rental, drop off and phone customer serviceNancy D.
Very friendly and courteous store owner assisted with changing the online Uhaul order I had trouble placing and entered in the correct dates and equipment for me. The little bit of hassle he saved me during my stressful move was a much appreciated gesture. I would highly recommend using this Uhaul location-Self Serve Lumber in St. Johns. Thank you again to owner, Guy!Brandy S.
Customer did not leave a comment.RICHARD K.
Just told me couldn't check in trailer until car was off.No assistance what so everJOHN D.