Customer Reviews for Self Serve Lumber Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Serve Lumber Co

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Adam D. on

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Customer did not leave a comment.

William B. on

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My experience was great. First time to use a car hauler trailer and I was impressed with the ease.

Ken P. on

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RICHARD S. on

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KEVIN G. on

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always call the customer if they are late, dont just give the reservation to the others without asking.

Jeffrey J K. on

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When I returned the trailer I was charged for four days even though I brought it back a day early. I will never use U-Haul again for any reason. I am stopping payment until I am refunded the one extra day I was charged.

Brian B. on

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Friendly staff. Thorough and accommodating

james o. on

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Richard D. on

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Choice of trailers was very limited (had only one available when I needed it). Smaller trailer than I wanted, but all that was available.

Christine B. on

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JEREMY R. on

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Very helpful

DAN F. on

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Denise U. on

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U-Haul was dropped off after hours.

Deborah P. on

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Nancy D. on

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Easy rental ( but ur software needs some upgrading) pleasant friendly staff both at rental, drop off and phone customer service

Brandy S. on

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Very friendly and courteous store owner assisted with changing the online Uhaul order I had trouble placing and entered in the correct dates and equipment for me. The little bit of hassle he saved me during my stressful move was a much appreciated gesture. I would highly recommend using this Uhaul location-Self Serve Lumber in St. Johns. Thank you again to owner, Guy!

RICHARD K. on

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Customer did not leave a comment.

JOHN D. on

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Just told me couldn't check in trailer until car was off.No assistance what so ever

Garry c. on

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These people are so friendly and down-to-earth I'd recommend them anytime.

Peter T. on

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Todd C. on

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michelle p. on

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This is The second or third time I’ve rented from this location. They are great to work with and readily take care of any issue we may have. I’d recommend this kicrion to anyone!! Michelle Perrien.

David S. on

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Amanda S. on

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Made a reservation for a pick up truck in Carson City Mi got a call that they didn't have one so they got a 10ft for me in St johns mi if I want it I asked the lady if it was going to cost more she said no same price $53.75 and I could drop the truck off in Carson City without any problem so I said ok get to the pick up spot and they can't get the system to not charge me a deposit so they call Uhaul support and get told its a known issue and that they should try doing a new order at same rate so they do that same problem call support back get district manager Dustin and he says let him see what he can do and he will call back when he calls back he tells them to do it as a paper write up and Carson City should be able to fix it cause not all the spots are having the issue so we take the truck do what we needed which at this point it had be almost 2hrs of waiting to just pick up drop truck off in Carson City at our original pick up spot and they don't know what to do even with me handing them my paper copy write up so the guy says I will take your information and call to find out how to charge it so I go home and the next day I look at my bank account and find they charged me $127.99 when they said it would be $53.75 so I send an Email to customer service and the next day I get an Email back from Dustin the regional district manager and he says that I got charged more cause I didn't return the truck to the right spot and that I should have paid even more so I Email back saying that its crap and that I want to take it higher up cause I don't feel its right to blame the customer for their mistakes and now they have charged me a second amount of $5 and still have not heard back on any way they are going to make things right so no I am not very happy with this company

ron a. on

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Corey F. on

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Robert M. on

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Very helpful and friendly

Dave L. on

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Chris S. on

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They say you will get reinbersed for miles n days not used on a one way rental. Lies is what that is will never use this location or U haul again.

Roger A. on

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Customer did not leave a comment.