Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)

136 reviews

2500 N US 127   Saint Johns, MI 48879

(989) 227-1834

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(989) 227-1834

2500 N US 127
Saint Johns, MI 48879

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jayson W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Service was excellent Store Manager (Guy) assisted me in getting safety pin in hitch. Everything went smooth.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Natasha K. 
Rating:
4.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Ellis T. 
Rating:
5.0

Customer did not leave a comment.

TIM K. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
1.0

Upon returning the truck, they tried to charge me for extra gas. It had just over half a tank when i picked it up and they tried saying it had 3/4 of a tank. The guy was rude about it as well.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

Wesley L. 
Rating:
5.0

Customer did not leave a comment.

Max P. 
Rating:
5.0

Customer did not leave a comment.

Lynn R. 
Rating:
4.0

Customer did not leave a comment.

MARK ALAN C. 
Rating:
3.0

the truck was cleaned off and warmed up when we arrived. the inside of the truck was clean as was the back of the truck. the roll up part of the back was very hard to pull up and down while moving . of course moving in the winter has its challenges, but the ramp and bed of the tuck has no traction pads so there was some problem solving to make sure no one slipped. i don't think the “slipperyness” could have been prevented by the site, but just as a word of caution to anyone renting a uhaul in the winter in michigan, the ramp and the box will be slick. when trying to check in in the store i believe the man helping us was new or just had difficulty with the process. it took us a 1/2 hour to check out (without waiting in line). we were directed where to pick up the dolly and moving blankets in the store. the blankets were thrown in a heep (most without a good way to carry them out (later we would find out they keep some on the truck you can break the green tab and use and they will charge you the same as if rented at pick up. they also had a regular dolly available that we were not aware of until we opened the back, which we did use and were only charged the fee that would have been charged had it been reserved. we had an excellent experience with the moving helpers u hauls website had available and were able to bring the truck back 2 hours before it was due. The business was still open but it was suggested that we do online checkout because it would be easier. The online checkout was i dead not bad, just involved taking a lot of pictures. we did however question the amount of gas needed to fill it back up as we put 3 gallons of gas in it and only traveled 6 miles in total. If these things only get 2 miles to the gallon I would be concerned if your going any distance. We were assured it was full when we picked it up. In all we got a clean, functional truck very close to the move sites. The rented equipment functioned properly and next time I would self check in and check out as i feel like it would have been much quicker and about the same amount of support.

Carrie L. 
Rating:
1.0

Customer did not leave a comment.

Nikolle S. 
Rating:
4.0

I was having issues trying to check myself in after hrs, after several attempts I gave up in frustration. I personally did not find it user friendly.

Jerri W. 
Rating:
5.0

Customer did not leave a comment.

Deanna B. 
Rating:
4.0

None

Jerri S W. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
1.0

I was over charged and the man who rented the stuff told me, well that is the way it is. I was charged for a dolly that I didn't use and I was charged insurance that I clearly declined. Also he never had checked the truck prior to me renting it. Just told me to do it. At this point I would never rent from uhaul again.

David P. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
1.0

Better training and knowledge of U haul return procedures! They did not know what to do and he kept pushing us off to the side as he waited on other customers! We waited 40 minutes and still had to call the u haul help number and they finally took care of us! This is the second very poor experience we have had with returning to this location! Won't use it again!!!

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

There was a big rain storm and a little bit of water leaked into the back

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

Jodi M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Nothing, everything was excellent

Patrick N. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Provide the U-Haul location with a newer computer the one they have seems to old and out dated uhaul should provide their retail locations with equipment that works because that part took longer then hooking the trailer up

John J. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW BRIAN R. 
Rating:
3.0

Don't tell customers you will not charge them for mileage to go pick up a truck because you won't bring it to their uhaul location, then charge them anyway. Poor business practices!!!

Danelle H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Quick and efficient no improvement needed. Staff was very pleasant and nice.

Christina E. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH LYNN N. 
Rating:
4.0

I was startled to discover the gas tank was filled to just over a half tank. I expected it to be fully fueled. I refilled it to the level of gas that I received it. I took photos of the gas gauge at the beginning and end that I cn share, but I haven't found a place to do so - either here or on my phone check in.

Ellen H. 
Rating:
3.0

When the customer tells you that they are going to return the equipment to another location explain that it is an extremely large charge first or offer other equipment before saying okay I will extend your rental time and send you on your way. Then later you end up having to return the equipment back to where you rented it because the charge was four times the original rental cost. Which in turn added one and one half hours to your trip and an additional $20 in fuel charges.

Christopher B. 
Rating:
5.0

My GPS and phone wanted me to go to a location south of St. Johns U-Haul store. Had to call and make sure where the location was for pick up

MARY JEAN S. 
Rating:
5.0

We picked up our rental in wet, rainy conditions. The employee that helped us was smiling, friendly, quick, and thorough. No issues at all. Very much appreciated.

Pat E. 
Rating:
5.0

They where closed last night at 7.40pm. I have pics and video of trailers condition. Thats again .

robbie H. 
Rating:
1.0

Was charged 50 dollars more than what I was quoted despite returning trailer prior to rental deadline. Dealer then just told me to call the 1-800-Uhaul number. Terrible experience, this location is not recommended.

Cody T. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
4.0

The staff was very helpful

Tony G. 
Rating:
5.0

Amazing and so easy

James G. 
Rating:
4.0

Make sure that the customer knows that the equipment can be dropped off after hours. This may have been somewhere in the paperwork, but I didn't remember seeing it.

Kimberly R. 
Rating:
1.0

The person was an ass, I wouldn't take my dog there!

Richard E. 
Rating:
3.0

Customer did not leave a comment.

Barb B. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

It was clean, but the gas tank was not full like the dealer had said it would be. The link he sent to dispute anything had expired & I was on a timed schedule, so I couldn't go back in and dispute it with him. Still filled it back up to full. Just do better in making sure your vehicles are FULL!

rebecca M. 
Rating:
5.0

Great service. Mileage is a little high but good pricing altogether

Dannyle J. 
Rating:
3.0

Customer did not leave a comment.

dana J. 
Rating:
5.0

Had help put the trailer on since its an automatic ball hitch style. In the past i never had used a system like this before, he showed me all the tie downs were along with what to watch out for. I would come back to self serve lumber co again.

aaron L. 
Rating:
5.0

Another great rental from U-Haul and Charlie at self-serve lumber. Very clean and good working truck, professional people, I think this is my 6th or 7th time using them and every time it's been a great experience. It's also very affordable and a no-brainer

john K. 
Rating:
4.0

Customer did not leave a comment.

Dakota K. 
Rating:
4.0

I was charged a fee that I wasn't aware of existing. And I'm pretty mad about it. I will not be recommending uhaul because of this. I am on a limited budget and an extra $20 fee is a lot to unknowingly get hit with

Kellie B. 
Rating:
5.0

We rented for local moves 4 times in 2 weeks. The way Guy and Charlie treated us was nothing short of exceptional. Then, on our last move that was out state, we had a major change occur. I called u haul, their agents went over and above and found a solution. Then, once again, Guy stepped in to make everything work fair, and smooth. In today's world where most large companies advertise one thing and rely on small print to deliver less, u haul has proved to be far more than an exception. Great people, clean and nice vehicles, innovative loading and moving accessories for added ease... And good pricing. I'm extremely satisfied with everything. It's a no brainier, use u haul.

john K. 
Rating:
5.0

Customer did not leave a comment.

frank A. 
Rating:
5.0

It was a completely positive experience & I will definitely use Uhaul through this location next time I need to move large items.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Crista F. 
Rating:
3.0

Rented a 15' van to move some things to storage (locally). I took their word for it that the fuel was at "full" at the time of rental. I should have looked. I drove the vehicle for approx. 15 miles before returning it. When I re filled the gas, it took 9.6 gallons. I mentioned this to the rental location and they made call. I was reimbursed for 5 gallons. Apparently the guy on the phone thinks the vehicle gets less than 4 miles to the gallon. Never believe what you are told and only half of what you see.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
1.0

I walked in and the owner says to me "hey pudge" which was a knock on my weight. Then he tried to charge me for 2 days when I only needed it for one day

John J. 
Rating:
2.0

Charged me double rental fee when I only had the trailer for 6 hours

Connie P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

nothing

Mark B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Very helpful fro beginning to end! I have rented there 3 times so far, and every time was top notch service and customer care.

ANNE L. 
Rating:
5.0

I had a totally positive experience. The service was quick and easy. I would recommend this dealer and only give positive comments.

John M. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

ALEX JON F. 
Rating:
5.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

Customer did not leave a comment.

dawn P. 
Rating:
5.0

Excellent customer service and very thorough.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

I had to wait about 10 minutes for my information to be approved before I could take the truck.

Alec H. 
Rating:
4.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Brendon M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Logan R. 
Rating:
4.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

jimmy M. 
Rating:
5.0

Customer did not leave a comment.

theresa S. 
Rating:
5.0

Customer did not leave a comment.

DARVID S. 
Rating:
5.0

Excellent customer service.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Jeffey Z. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
3.0

The right turn indicator and brake light bulb was burnt out. I was raining so I hooked up the trailer but the UHaul rep didn't want to inspect the hook up. Obviously, I couldn't brake and check the bulb at the same time.

Dan G. 
Rating:
3.0

I was charged for going over Miles you should let your customer allotted Miles for picking up the truck and going to the house that they are moving from U-Haul said I would over in my miles and I don't agree with you guys charging from going straight from the U-Haul place to my home when it was only 10 minutes

Tara W. 
Rating:
4.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

sam S. 
Rating:
4.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

as I stated the problem was u haul...Who needs free storage? how bout a repeat customer discount. We will need another truck in 2 weeks. Hope that goes better.

David S. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
No reviews have been submitted for this location.

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