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GLORIA B
Customer Reviews for Self Serve Lumber Co Birch Run
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my first time renting/towing a trailer. The gentleman at the location was very helful in making sure I had everything hooked up correctly. He even let me borrow a padlock since I didn't have one. Great customer service!
Amanda LDropped off during the overnight hours. Very easy. I didn't want to say anything negative about the personnel since I didn't deal with anyone! Maybe have an N/A choice for that question!
John TVery good service at the store where I pick the truck up.
Daniel CA substantial amount of water falls straight down where the driver enters the vehicle when raining. You get soaked. It would be great to divert the water from the top of the vehicle away from the entry doors used to drive the truck.
Russell MNothing excellent
WILLIAM KGreat service
Christopher SEvery thing
James MThe check in process. I have a problem with you scanning tge back of my license. As a ex police officer there is way to much info available on that strip that you do not need to know. I understand taking the front. If I absolutely did not need that trailer I would have left@
Norman BLocation was excellent
Vicky WSelf serve lumber was awesome The guy there is super
Boyd LBe helpful when called. Happy, helpful, inviting... I called them and it was like a huge inconvenience to them.
Thomas WVery nice person
Boyd LThe location was very tidy and well kept and the woman who was on duty was super friendly and helpful.
Brent SHave the pickup truck available at this location. Otherwise, this spot and the employees at Self Serve Lumber that deal with the U-Haul trucks are fantastic and very knowledgeable.
Shawn MKeep doing what you're doing, friendly staff, good strong equipment, and fair price.
John VThere was roof damage in the trailer not previously caught. Luckily reported it before using the trailer for transport.
Craig BVery friendly and quick service!
Shannon GGreat price on rental
ROBERT VThe employee at our pick up location was very helpful and friendly!!
Kelly PGreat fast service with a friendly smile!
Leanne GThey said they were just a drop off location... not too interested in assistance.
Scott LDoug was great to work with
Steven GThe lady who rents the truck is extremely rude and lazy. Not a good representative for your company!!
SANTINO JBooked my trailer though a gal named Wendy and she was efficient, easy to understand and a nice phone person.
Thomas BThe employees there didn't walk me through how to get my car on the trailer and one indicated that he didn't know exactly how. But fortunately there were guys in the parking lot who helped me out.
Paul RYour person working the counter, Darrell B., did a great job of checking us in quickly and was very professional. The lot was very clean and looked to be well maintained.
Anthony KI had rented a vehicle tow dolly. The unit was the nicest dolly I have used. It was high quality and I felt confident in it operating as intended. I only needed it for a local transport but would feel fine using it for a long haul.
austin sGreat customer service, no complaints.
Angie EAbility to find out the reservation thru a human!!!!
Jason RAlways great service. Awesome location to do business with.
Jason TNothing. The gentleman that helped me out was very kind and helpful.
Joseph MThe attendant was on top of his game and handled all of our needs.
Gerald EDrop off was seamless and easy. Great folks here.
DANIEL SYou can refund me the money you charged me extraI for an insurance coverage that I did not select.
Keith WNice people!
HOLLY LI was told that i could pick up the truck that i was renting at 7:00 AM. When i arrived there the truck was inside a locked fenced in area and couldn't do self check out. Delayed almost two hours with help on the clock waiting costing me more many in time and labor. Truck not cleared and parked for access. Customer service is poor.
ELSIE FAwesome customer service
Brian dWas very satisfied with process. Darrell was extremely helpful and easy to work with. I definitely will return to rent a trailer again
CINDY LClose to the outlet stores.
KENNETH DThe staff at the rental was very friendly and helpful.
JAMES A