Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)

229 reviews

2500 N US 127   Saint Johns, MI 48879

(989) 227-1834

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(989) 227-1834

2500 N US 127
Saint Johns, MI 48879

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alyssa G 
Rating:
5.0

Drove the truck 16 mile everything operated smoothly couldn't have been better

arthur s 
Rating:
5.0

Customer did not leave a comment.

CORA L 
Rating:
5.0

Customer did not leave a comment.

Nancy D 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
1.0

Extremely rude and inconsiderate manager (John) at this location. Had a really rough day, got the UHaul home and had to go on the side of the lawn to back in (long driveway) but it got stuck and had to pay for a tow. Paid around $550 for absolutely nothing (even charged me extra for gas on my bill even though I had it filled to exactly where it was when I took it). We were hoping that they wouldn’t be completely heartless and maybe give us a credit since we wasted our entire day waiting for the tow truck to arrive, but all we got was an extremely rude call from the manager trying to make us feel dumb and clearly did not care at all. Zero customer service skills and I can honestly say this was my worst experience ever dealing with a business. I know this isn’t how most UHaul locations operate and I rented at a different location today and had a great experience. I will continue to rent from UHaul but never EVER from the Self Serve Lumber Co. in Saint Johns. Over $700 later I was finally able to get a few things unloaded from my house.

Cameron S 
Rating:
5.0

Customer did not leave a comment.

steve p 
Rating:
5.0

I'm sorry that I didn't get any names, but the person who helped me at Self-Serve Lumber was very friendly and helpful. The truck was all set and ready to go. They even took some off of the bill when I didn't use the truck for as many miles as we thought. Thanks!

Christopher H 
Rating:
5.0

Great service, considerate and as helpful as they could be!! Really wish I would have rented from them!!

ANTHONY L 
Rating:
5.0

Nothing it was great!

DAWN L 
Rating:
4.0

Customer did not leave a comment.

Randy B 
Rating:
5.0

The not guaranteeing a truck until the night before was nerve racking. Otherwise a great experience.

Derrick O 
Rating:
4.0

Customer did not leave a comment.

Gregory L 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
2.0

Customer did not leave a comment.

CHELSEA M 
Rating:
5.0

A staff member was there and available to process the drop-off when I arrived

Christopher B 
Rating:
3.0

Customer did not leave a comment.

FREDERICK C 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Felicia H 
Rating:
5.0

Customer did not leave a comment.

Chad G 
Rating:
5.0

Charlie at Self Serve was excellent, helped me when the app wouldn’t work and got everything worked out for me so I could do a self pick up. Very helpful!

Heidi H 
Rating:
1.0

Did not get size of truck promised, rep was rude, cost me twice as much in gas, no windshield washer fluid, check engine light on, terrible wipers(especially with no fluid), just not a good experience, as if moving isn't stressful enough.

Jeffrey L 
Rating:
5.0

Update your reservation web site to make it easier for customers to use. It needs more bandwidth so it does not freeze during use.

Nancy D 
Rating:
4.0

Hours were unclear. While my paperwork said that the return location closed at 7pm on Mondays, the staff stated that returns actually closed at 6pm. Clarity would help.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
3.0

Return app is very glitchy. Have pics but wouldn't allow me to upload. Kept bumping me out.

Matthew H 
Rating:
4.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Very different than the pick-up location!!

JUVA T 
Rating:
5.0

Although the location itself was excellent, your App sucked! Very confusing, less than straightforward and downright annoying. I wasn’t sure if my reservation went through until the day I actually needed the dolly. Works like a middle schooler designed it. I give the App a 1.

TIM K 
Rating:
5.0

I was frustrated that my pickup location had been moved to St Johns from Ionia the day before pickup despite having been booked several days in advance, and to have found that my reservation had been given away 3x, making it nothing less than lucky that I was able to actually get the equipment. The passenger taillight remained on whether the truck was on or not. Otherwise, the experience with all staff members was positive.

Jack C 
Rating:
5.0

Very helpful staff at this location.

Mark H 
Rating:
1.0

Customer did not leave a comment.

Brooke B 
Rating:
5.0

Quick and easy. Great job

Karl H 
Rating:
5.0

Customer did not leave a comment.

Carmen K 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D 
Rating:
5.0

U-Haul experience was excellent. I ran into unexpected issues with needing a truck last minute and U-Haul was able to set me up with a truck that was close and fast. Truck ran great! The only thing I suggested was new wipers for it.

Brooke A 
Rating:
3.0

Process was not as easy as normal location I use. I had to do part of the pick up process instead of them doing it. Normally do not have to do that. Gentleman complained about my setup he said never had to do that way. Almost felt like I was bothering him.

Emil W 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Our service was great and the u-haul was in great condition!

Mark P 
Rating:
5.0

Knowledge sand fast. Just the way it should be.

Karl H 
Rating:
5.0

. Employee very helpful and courteous. Recommend this as drop off site.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

J. E 
Rating:
5.0

Customer did not leave a comment.

PETER K 
Rating:
5.0

Customer did not leave a comment.

Raymond L 
Rating:
5.0

It’s close to home. Easy for me

Richard B 
Rating:
5.0

Electronic check in and pick up was not easy. The key box was too high for me at 5’4” - I couldn’t even see the code wheel without standing on my tiptoes and barely then. And the box was hard to open and then the key chain was stuck inside the box. I went inside to get help but they said since I chose online checkin they couldn’t help me.

Samantha P 
Rating:
5.0

Very attentive fellas that jumped at the chance to offer great service

Jacob R 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Quick and easy pick up and return

Robert M 
Rating:
1.0

Assistant Manger when we checked it out was amazing. Older man when we went to check in Uhaul was rude, condescending, impatient and frankly terrible. Would not help assist and blame us the customer when we asked questions. I do not recommend this location for any customer service interaction-just pick up via phone.

Kimberly S 
Rating:
5.0

Customer did not leave a comment.

Karen H 
Rating:
5.0

Govern the truck speed at 5 over the highway speeds so you can pass a slower vehicle without impeding traffic for 2 miles.

Arthur M 
Rating:
5.0

East self serve drop off.

Stacey C 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Customer did not leave a comment.

Karen H 
Rating:
5.0

Customer did not leave a comment.

Jim V 
Rating:
1.0

Trailer was bent couldn't even use it

Tyler W 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Service was quick, concise, helpful and friendly. Self Service Lumber Co. was very accommodating. I can think of nothing for them to improve upon.

John G 
Rating:
4.0

Customer did not leave a comment.

Nancy F 
Rating:
5.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Charlie is great at customer service.

David B 
Rating:
5.0

Great location with great people for the check in/out process

Dustin D 
Rating:
1.0

John Stine owes me a couple hundred dollars for a 4x8 trailer to go to Naples , Florida and I paid 561.00 and then had a medical emergency and stayed in Michigan. I turned it into self serve lumber in Saint Johns , Michigan and John Stine tried to charge me another 400 and change. Then told me he would call me the next day and never did. The moron at Self serve lumber accused me of driving to Florida and back in the time I had the trailer saying that trusting the customer is BAD business. Of course that could have straight from John Stines mouth since the manager at Self serve lumber isn’t that smart !!

Jeffrey J 
Rating:
5.0

Initially we rented a 26 foot truck from another location. However, in spite of great customer service over the phone, we were never able to get the app to work. My overall experience with the app was extremely negative... both to get the vehicle and to return the truck.

Kristina B 
Rating:
5.0

Customer did not leave a comment.

Clifford V 
Rating:
4.0

Customer did not leave a comment.

William F 
Rating:
5.0

Get rid if the app check in. I'm paying full rate and doing the company's job. I don't mind checking it online but why am I paying the full rate when alls they are doing is handing me a key?

Megan H 
Rating:
5.0

Customer did not leave a comment.

Marie P 
Rating:
5.0

I never received my emailed receipt upon completion of my return. Other than that everything was great

Michael S 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
2.0

I was scheduled for an after hours pick up. I arrived early and was unable to get the pick up using my phone to work. I went inside and Charlie was very rude and condescending. After making me wait 30 minutes he finally got me the key.

Nancy K 
Rating:
1.0

The Person at the checkout counter was rude

john t 
Rating:
4.0

Uhaul did not have right information for returning, but gentleman at this location took extra time to help us.

Bryan M 
Rating:
5.0

Customer did not leave a comment.

stacy d 
Rating:
5.0

UHaul Web site was terrible. We had to try multiple times to get through. The web site kept booting us off. It was very frustrating

Brad W 
Rating:
5.0

Every thing went great with my moving that day.

Dean B 
Rating:
3.0

Returned my rental early. (The same day that I rented it) Checked it back in using the after hours app and was still charged the $20 after hours fee. Not very customer friendly. Next time I’ll just keep it the entire rental period, preventing you from leasing it out until it’s returned. 😡

TIM K 
Rating:
4.0

I was told 150 miles was included in the price and .79 per mile over that. I was charged for 40 miles over 133 miles. Not happy about that AT ALL

jasqueline p 
Rating:
5.0

Make your website easier to use. You can't modify your drop location once you have a reservation.

Ryan G 
Rating:
3.0

Customer did not leave a comment.

Michelle G 
Rating:
5.0

Customer did not leave a comment.

rod a 
Rating:
5.0

Customer did not leave a comment.

Amy C 
Rating:
4.0

Customer did not leave a comment.

Buffy T 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Thank you Robert. You went above and beyond.

Robert m 
Rating:
5.0

I rented for 2 days but only used for one day. Tank was fuller then needed. It would have been nice if I would get some money back for a shorter rental time frame and I had to drive further to pick up then I originally rented from

Robert C 
Rating:
5.0

The back of the cargo area was full of dirt. Otherwise the truck was good and the location was great.

Robert F 
Rating:
5.0

Very courteous and efficient.

Jon K 
Rating:
4.0

Returning the truck was a little difficult. Barcode wouldn't scan at all, pretty frustrating lately at night after moving stuff all day.

David S 
Rating:
3.0

The cab had coffee splatters all around the cup holders, the last customer's water bottle was still inside, there was a plastic lid in the back of the truck, the windshield was filthy, the wiper fluid was empty, and the damages to the box skirting was excessive. I'm sincerely surprised I wasn't pulled over.

Corey B 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

Jayson W 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
3.0

Customer did not leave a comment.

Cathy P 
Rating:
5.0

Service was excellent Store Manager (Guy) assisted me in getting safety pin in hitch. Everything went smooth.

Russell W 
Rating:
5.0

Customer did not leave a comment.

Natasha K 
Rating:
4.0

Customer did not leave a comment.

Arthur C 
Rating:
5.0

Customer did not leave a comment.

Ellis T 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top