Customer Reviews for Self Storage Center
(U-Haul Neighborhood Dealer)

122 reviews

1998 Oxford Dr   Georgetown, KY 40324

(502) 542-6974

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 542-6974

1998 Oxford Dr
Georgetown, KY 40324

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Uhaul overcharged me and I am very upset I had an agreement to bring to truck back when I talk to Stephen and he said that was fine and they charged for a full tank of gas also which was not in it when I picked it up.

Amanda B. 
Rating:
4.0

Include dolly no charge

SUSAN C. 
Rating:
4.0

Check the person in and then the employee should move the truck where it needs to go, don't have the Customer do it.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

Customer did not leave a comment.

Brian Z. 
Rating:
1.0

Site was dirty, attendant had very large barking dog in a smoke filled room, told me he would be out soon, I unhooked trailer and waited for 15-20 minuets before going back inside. I ask if there was any type of paperwork , he ask if I had provided my email address at the pick up location. Did nothing to provide any type of help. Very unprofessional site and service

DAVID R. 
Rating:
2.0

Rude and not helpful at all

GARY H. 
Rating:
2.0

I was charged for a dolly that didn't exist. I desperately needed the dolly, so I paid for the dolly. And there was no dolly. So I moved my items by hand. They were heavy. And I paid $10. Make it right.

PAUL J. 
Rating:
2.0

No one was at this site. Very hard to maneuver trailer in such a tight area. No one told me when I pick it up that I had to take pictures at the site when I dropped it. I was told "just drop it off". I has taken pictures but we had to drive back to drop off site to send them. Wish I knew that ahead of time

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

Leland G. 
Rating:
4.0

Customer did not leave a comment.

Brittany D. 
Rating:
2.0

Have a human being actually working at your business.

David S. 
Rating:
3.0

There was no one there the day I dropped off the tow dolly. I came by the next day to make sure that they got it but again there was nobody there. Finally on the third day when I was headed home I called to make sure there received it and finally someone was there, to let me know that they received it and checked it in.

Andre W. 
Rating:
3.0

Office was filled with smoke and pets. Also, the truck had a broken mirror (safety issue). I had a friend rent the same truck the first of August for a local move just like mine but he received a rate of 0.79 per mile and I was charged 0.99…WHY??

LONNIE T. 
Rating:
1.0

Absolutely not, didn't greet me. A child waved me in after it was safe with dog. The guy at desk didn't say hello. I explained I was dropping off,, he pointed to where I should park it. I asked for a receipt, especially it being returned two days early he said don't need one. I then went back in and asked for someone to unhook it. He sent out a friend, that person had a hard time removing lighting plug. I said hang on, this is a fairly new truck. He went and got the guy who actually works there, who then stated, no biggie, if it broke uhaul comes out and fixes the plugs, no care for my truck. No good bye. No thanks, I took video for proof. He stood outside and watched me take hitch off and wait for me to leave. Very disappointed in uhaul.

LAURA L. 
Rating:
3.0

Please do a much better job inspecting the truck for safety related aspects. The tires on the truck I rented were evidently very worn and unsafe. This proved to be very accurate as a left rear inner tire blew out on us on I-74 west of Cincinnati. This could have been disastrous. We had to pull off at exit 159, Sunman, Indiana where we delayed for nearly approximately three hours which added to the cost of our rental of the truck. Not good.

TURNER C. 
Rating:
5.0

Only problem we had was that there was no dolly included which we were able to borrow one from a friend so no big deal.

Heath T. 
Rating:
4.0

Check in failed. Said online that I did not even have a reservation. I called the 800 number and was on hold over 20 minutes. When someone answered, they said they needed to transfer me to another person, the transfer failed. I opened an online chat and after 12 minutes, no one joined the chat and it was ended without anyone helping is. The truck was left unlocked and not cleaned. The cargo area had what smelled like cat urine soaked furniture pads left in it. The cab area also wreaked of cat urine. The key lock on the lock box was old and worn and did not work for us. Someone had to be called to come over and help us get the lock to open. Not fair to that person unless he was the one that didn't clean the truck or set the lock correctly for me. And to hear all, I was initially charged with a cleaning fee!!!!!!! This is NOT the usual UHaul high standard that we are used too. I did understand that sometimes things happen, but I feel that this needs to be reviewed internally ASAP.

John F. 
Rating:
1.0

Customer did not leave a comment.

Brandy M. 
Rating:
3.0

Customer did not leave a comment.

KENDRICK L. 
Rating:
5.0

Customer did not leave a comment.

Vivian T. 
Rating:
1.0

This location did not put the keys in the lock box for pick-up. Had to wait 2 hours until someone came in so that they could give us the key so we could start the move.

Casey C. 
Rating:
5.0

Customer did not leave a comment.

DEMARCO P. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
1.0

Customer did not leave a comment.

MARK ALAN B. 
Rating:
5.0

Wish you would go back to the paper check out for truck damage the wireless is confusing to non tech people

MARK ALAN B. 
Rating:
3.0

Appointment at 9:00am arrived 9:05am no attendant at lot. Called number left message. Call was returned by Missy and she was very apologetic but I was put behind by 30 minutes. Doe sthe $50 guarantee apply to that?

George C. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

My only issue was I paid for a dolly but it was not in the truck when I picked it up. I had to buy a dolly from Lowe's.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

BERNIE E. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Nothing, the staff is very friendly and helpful!

MARSEYA W. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
2.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
4.0

Customer did not leave a comment.

Karen J. 
Rating:
2.0

I did not get the covered trailer I requested, but I was charged for it.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
2.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

I was very disappointed because when I made the reservation I told the lady I didnt want insurance on the truck and she charge any way and that to me like if she was stelling from me but other then that the service was good and I will always use uhaul

Amparo V. 
Rating:
2.0

I reserved a truck at one location and when I went to pick it up I had to wait 50 minutes just for them to tell me it was at a different location and that I should've been notified about the change and I was not. I was then told I'd get a discount for the inconvenience and did not receive that.

Bailey B. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn C. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
3.0

Manager didn't know wear mask, messed up my order to include auto transport trailer which they didn't have at that location. When I went to another location to pick up trailer, they had to refund my money and start over in order to be able to give me the trailer

Starlee S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Nothing. Every thing went well. Just alittle mis communication. That's all. But very satisfied

Derrek B. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

REPEAT

William P. 
Rating:
5.0

Quick and friendly service

Gary S. 
Rating:
5.0

Nothing the young lady that helped me was very helpful. Would tell anyone that that shop was clean . The young lady was friendly, respectfull and helpful. She said she was new. Only been working there for a couple of weeks. You got a really good person working for your company and I feel for me. Sincerely Mrs Lorrie P.S. She needs a bathroom inside. Or atleast one close to the office.

Philip C. 
Rating:
5.0

Equipment was great! Worked perfectly! Your agent , Jae, was EXCELLENT! She worked thru several problems without stress and saw the transaction thru. She's great! Be sure to keep her, she's an asset! Give her a RAISE!

William P. 
Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Great experience - truck was ready & was in and out quickly

Michael S. 
Rating:
5.0

Nothing. Equipment was in excellent shape and the dealer was kind and very helpful. I would recommend this location.

Paul Y. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

I had someone else drop the truck off for me as the hours available were not convenient for me so I am not personally able to rate this location

Traci W. 
Rating:
3.0

N/a

robert H. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Everyone was very nice and good customer service. I had struggle getting a truck. I had a reservation at one location but they did not have my reservation nor did they have a truck or dolly for me. The man there found me a truck but I was sent to the wrong location but that was due to miscommunication of directions. I finally got a truck and dolly at the third location I went too and the man there was very nice and helpful. I had to drop off the truck after hours and strong recommend some street lighting be put up where we park the trucks because it can be very unsafe.

amy L. 
Rating:
3.0

Faulty equipment

Ronnie M. 
Rating:
5.0

Chris is the best. Friendly, and knowledgeable.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Ricky N. 
Rating:
5.0

People were friendly and helpful.

Tammy B. 
Rating:
1.0

Customer did not leave a comment.

Doris A. 
Rating:
5.0

It was extremely frustrating to have to go 30 miles out of town to secure a truck. This added extra, unnecessary miles to our total that weren't directed to the event we were presented. Making a customer go that far out to secure equipment is unacceptable.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Great experience no complaints

NANCY T. 
Rating:
5.0

Add jack trailer. Without I will never rent again.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

No comments dropped off after hours. Agent was very helpful via phone.

Dianne K. 
Rating:
5.0

Customer did not leave a comment.

Debi M. 
Rating:
2.0

Very small drop off area and approach area packed with Uhaul trucks and very poorly lit, there was no clear place to drop the trailer or signage to indicate where we were. Poor/limited lighting made it more difficult and risk of injury or damage to equipment Was very difficult to turn around to back trailer into lot and turn around.

Steve W. 
Rating:
3.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Awesome

Spencer B. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
1.0

Customer did not leave a comment.

Darvin T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top