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Scott B
Customer Reviews for We R Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was hosting a dance and there were so many cars parked there was no place to park the truck and I was forced to drive down the street and turn around and try again. Still no place to park. Also the parking lot had a bunch of cones that I could not avoid injust had to run over them. Then we had to wait until a car left and parked the 26' truck. I was exhausted from a long day of moving. I think they should keep the spaces for parking uhaul truck free for the people returning trucks instead of making us compete with dozens of cars for a dance.
EMILY AYou guys were great, thank you!
NATHAN SThey were very accommodating, friendly and went above and beyond my expectations!
PAULA DThe service was impeccable. The employees went above and beyond their service. John Bowen
John BThis office staff is so friendly, knowledgeable, helpful in every way. There is a lockbox for keys if need to pick up the vehicle after office hours. They have accommodated my personal vehicle to be parked while using the rented truck. This is a business run with class and efficiency.
LEIGH HMy Experience: Friendly and helpful from the get go. Very professional service from start to finish. I had no problem with the equipment which made the experience even better.
Arlene AEverything was great
WILLIAM FVery helpful and nice clean location. Thank you
BRYCE TAmazing Staff
Bernardpoasa FEverything was great.
Nolan JExcellent verbal help and all was in great working order!
SUZANNA LThe people and location on both ends were perfect. The truck had 161k miles, had a rattle in the exhaust and pulled hard to the right
MICHAEL LGreat service and the people we dealt with were so helpful! I highly recommend this location.
Jackie HA bit short staffed. Had to back up my own trailer into lit parking. I struggle with backing but we got it done.
Rick BI received excellent service all around. Carly helped me at the counter and was above and beyond kind and helpful.
TAMERA CDropping off the vehicle after hours was a hassle using the app. I wish the process did not require me downloading an app.
Rusty EWe dropped off after hours but it was super simple and quick with the app to drop off.
Limihai IYour app really sucks. We tried checking the truck in on the app and it crashed four times finally gave up and dropped the keys in the dropbox. It needs some serious reworking.
AARON RCarly was extremely helpful; the 15 ft truck I reserved proved too small and she went above and beyond finding a replacement 20 ft. truck from another dealer across town in no time, and even brought out cold water bottles for the moving crew as they were unloading the small truck into the larger one! This is a first class operation and very friendly, service oriented owners.
Michael NThank you kindly for coming back and letting me retrieve the lumbar pillow! :D That was very kind of you and I hope you are well., Thank you and God bless.
Chelsea LSimple and Sufficient!
Madeleine HHad to wait a while to speak to a worker.
Andrew WThe drop off location was over 20 miles distant from the one indicated on the reservation, requiring a 46 mile round trip back to actual destination and an additional 6 gallons of fuel at 3.96 per gallon in expense and resulting in nearly missing flights. Not the fault of the drop off location but was the fault of the company.
Steven GFriendly service, personable staff, knowledgeable and helpful
Jonathan CMaybe have wifi for customers who are trying to use the mobile app during off business hours? I did not have LTE signal in that area, so I was not able to use the mobile app
Jonell BThis haul location is the best. The staff is very accommodating and helpful. Would recommend this facility to my friends and family. Thank you
Derek BI always use this location They are the best!
Ryan NAll of your staff is very professional and understanding. I wouldn't take my business any where else. Thank you for all your help...
Derek BWe originally had our reservation for a different location. However upon trying to pickup the truck we were told it was at the “Airport” road UHaul. Not a big deal but ALL paperwork was for N 2nd East even our confirmation emails. Somewhere, someone needs to get your info straight!
David WFor work reasons i am very versed with Uhaul and i am consistently renting but usually in a different state. This Uhaul location has the best people! They are helpful, on top of everything and most of all they are kind in business which is hard to find nowadays. They are phenomenal to work with and i will be telling everyone to go here. Thank you!!
Esther RWhen I picked up my U-Haul I asked them about wrap and they suggested the green movers wraps, once I got everything unpacked multiple items such as one of our canvas print, and one of our rugs. They had a green residue from the movers wrap.
Hayden EN/A
Justin ZNot a thing.
Stephen BOur receipt not having a paper copy made it difficult to drop off the trailer because we had no idea what card was being charged. The employees were excellent a d friendly
Keyanna HI think it would be a good idea to include an ice scraper in the truck. I was stupid and didn't think to grab mine and I had to wait for the car to warm up and clear the windows. Not a big deal, but just a thought.
ZACHARY LRent from the same company I rented from and they will be totally happy
Ken FBest customer service and so very helpful!
Kris WI wish all your dealers were as nice and professional as this one
Rita KThe employees at this location did a great job. They were able to get me my truck quickly and they really know how to treat their customers fairly.
Stephen LPoor job even dropping off the truck and more dumb excuses due to the computer was shot down for the day before 5 pm
Felipe MLoved the girl that helped us. She is super cool and the reason we had such a good experience.
Kourtney BGinger snap was awesome!!
Jase RCarli was wonderful to work with!
BILL LI received a call from the area supervisor at least that's what he said he was accusing me of some falsehoods. I was also cheated out of my money.
Paul NExcellent service, professional AND friendly!!!! Equipment was in great shape and performedup to expectations. Only company and facility I will use!!!!!
JAMES MAlways friendly and courteous. I have physical limitations and the entire crew help with the hooking up and unhooking the equipment. Would recommend this facility to any and EVERYONE!!!!!
JAMES M