Customer Reviews for Self Storage Plus
(U-Haul Neighborhood Dealer)

638 reviews

433 Airport Rd   Rexburg, ID 83440

(208) 932-0118

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(208) 932-0118

433 Airport Rd
Rexburg, ID 83440

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Going to DR Barney (on Pioneer Rd Rexburg) is the best. Going through Uhaul's website felt like a scam the entire time with them trying to upsell at every possible phase of the process.

Jake J. 
Rating:
5.0

The truck was on empty (3 miles left in tank) when picked up. Had to take it to the gas station to fill up ($150.00 right off). Windows had to be cleaned inside & out before the cross country trip. The inside seats & steering wheel were cleaned as well due to the cab smelling like a bad locker room. The bay of the truck was dirty & parts left from previous mover & 2 of the blankets had oil stains on them. Not a great way to start our cross country move. The truck was noisy when picked up, then at the first rest stop even louder. I looked at the exhaust connections and of course it had separated. We didn't have time to wait for new truck or repair, so down the road we went. Couldn't hear any radio or have a conversation in the truck. Complaint filled with U-haul. Improve: better maintenance of U-haul equipment prior to rental.

Cory M. 
Rating:
4.0

Customer did not leave a comment.

Fran B. 
Rating:
5.0

Very helpful and patient. Great selection on hand. I definitely recommend!

TIM S. 
Rating:
5.0

Customer did not leave a comment.

Alain B. 
Rating:
3.0

Super nice guy helped us. He treated us like family. I'll use HIM again!!

Richard L. 
Rating:
5.0

Couldn't have had a better experience! Store Manager was great, the truck was very clean and ran perfectly. Thanks!!

Dennis D. 
Rating:
5.0

Everyone was very friendly and helpful

tom M. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Chase R. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

The operator of this facility is a guy named Dell. He was very helpful and is a workers were very helpful hooking up the trailer to my car. I would rent from them again. I was hauling all my granddaughters stuff from college back to my house. The trailer rode very good behind my car. It was 5x8 and I could see around it very well with my rearview mirrors. I would recommend this location

Joe I. 
Rating:
5.0

I had some real issues, and the folks at this U-haul did a wonderful job of helping me through these issues. I really appreciated their welcoming attitude.

Richard G. 
Rating:
5.0

Whenever I rent a Uhaul or Storage from this location I am always treated well. Customer service is excellent!

scott A. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Great customer service, very efficient, truck was in perfect order, highly recommended you use this particular U-Haul location!

DARLENE R. 
Rating:
5.0

Y'all at the airport road u-haul in rexburg are absolute Rockstars! Thank you so much, you that know, know why.

Ronald M. 
Rating:
4.0

Nancy from the call center was a terribly rude person! I would stay away from U-haul just because of her! We had to change our drop off date so we called the drop off location and left a message on their machine. They claimed we didn't call and Nancy called and was so incredibly rude! The Rexburg drop off location said they have had complaints about her before.

Kent L. 
Rating:
5.0

Customer did not leave a comment.

Neal R. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Pick up and drop off was fast. Employees were friendly, helpful, and courteous.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Kathlyn C. 
Rating:
5.0

Opened on a Sunday! Was able to get a last minute, rather urgent, reservation. Owner was friendly and helpful.

Lacy P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

great service,all with smiles, quick hookup before trip and excellent help when returning the unit!

Bill M. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Dillon K. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

I met the owner, and he was very friendly and very informative. He was great in helping me out.

Felipe C. 
Rating:
5.0

Customer did not leave a comment.

SANDY B. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
2.0

It took us over 45min to get the reservation and all the in app paper work done. It was a huge hassle with photos not being good enough for identification. We're not sure if that's just the way it is for after hours renting of the uhaul trucks, but if it weren't for us HAVING to be moved out of our storage unit by today. We would have cancelled it and found another way. It just wasn't customer easy set up. The truck was clean, it got the job done, and for a decent price. We just really hated the whole ordeal on the phone and set up and set down when we finished. Maybe it's better during open hours.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

Falicia M. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

ulyse O. 
Rating:
5.0

DJ was awesome to work with. Everything was ready on time and super clean. The experience was quick and easy. Will be using them again!

Matthew S. 
Rating:
5.0

very fast an efficient they had us unhooked and on our way in less than a minute.

Brandon T. 
Rating:
5.0

Excellent friendly customer service and facility was spotless!

Jeffrey M. 
Rating:
5.0

Nothing. A clean store with a plowed parking lot absolutely awesome!

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
4.0

My reservation was moved to another location and no notice was given to me which delayed my pickup. Additionally, when I arrived at the new location, they were not open and I had to call a phone number posted on the door to get someone to help.

Ted A. 
Rating:
3.0

When you make a reservation, make sure that you as a company keep that reservation. Do whatever you need to get it done. Don't wimp out saying you don't have enough when the lot just down the street totally has enough! Make the customer happy!

Kian W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Awesome customer service.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

This was the best experience I have ever had renting a vehicle for moving. That is quite a statement as I have moved many times over the past 40 years.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

This location was very friendly and great to work with

bryce F. 
Rating:
5.0

I'm very happy that your locations (at least the ones I've used) are closed on sundays. Dropping off my trailer without an employee was easy and painless, although I did have to look around to find chocks and whatever you call the stand the tongue sits on.

STEWART S. 
Rating:
5.0

The salesmen/women were personable and well-trained; however, the windshields of the truck needed cleaning, the gas tank was not full when we picked up and the tires needed air. Overall, particularly because of the personnel we encountered, this was a good experience and we would recommend this location to others. Thank you!F

Caroline N. 
Rating:
5.0

Great seevice

Kris P. 
Rating:
5.0

Great service. Thanks

wanda H. 
Rating:
1.0

The process of using the truck share was ridiculous. Was not as described to me on the phone.

Dillon B. 
Rating:
5.0

Self Storage Plus has always been great to rent from.

Charles C. 
Rating:
5.0

Very friendly and very helpful. Efficient.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

RHONDA R. 
Rating:
5.0

I had issues with the mobile app couldn't get reservation to add

Clayton I. 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Customer did not leave a comment.

Dillon K. 
Rating:
5.0

A true professional. Very friendly and helpful

Bernie S. 
Rating:
3.0

We ordered 20 blankets with our truck and did not receive them at pickup. Luckily we had our own to use, but it was annoying.

Michael G. 
Rating:
5.0

They were incredibly friendly and helpful. I needed help not only with a truck, but with a couple dollies for a few extra days. They were super accommodating. I highly recommend this location - great service, great people. Thank you!!!

Jonathon E. 
Rating:
5.0

Customer did not leave a comment.

Bryan Mark K. 
Rating:
5.0

Was not aware that there was a huge party going on that night. But the guy there was very helpful in helping us get the van parked

KATELYN B. 
Rating:
4.0

You moved my reservation of pickup and drop off to a location that was 15 miles one way out of my way saying desired unit was not available yet exact trailer desired sat at desired location the full time we were moving and is still there very disappointing on unsullied corporate's behalf

patrick W. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Self Storage Plus and it's U-Haul business really “takes care of business.” Dell and crew are always friendly and accommodating. Their equipment is always clean and available and the location is perfectly centered for in town our surrounding area moves. We've used their equipment (both cargo trucks and trailers) several times and it's always in good condition. We're fortunate to have their business in town to help us with our moving needs.

LONNIE A. 
Rating:
5.0

Great People. I decided to rent storage from them and they have the nicest facility I have ever dealt with.

JOHN W. 
Rating:
5.0

The owners of this location are great!

Doug M. 
Rating:
5.0

Thank you!

brent S. 
Rating:
4.0

Customer did not leave a comment.

jean A. 
Rating:
5.0

excellent service

judy N. 
Rating:
5.0

Do nothing. The people running the place are top shelf. U haul corporate stay away!

David H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Great service right when we needed it!

David L. 
Rating:
5.0

I barely jumped out of the truck before the staff said I was good to go and ready to leave! Good service and friendly staff.

BENJAMIN C C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Charity H. 
Rating:
5.0

great service

LAYNE D. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Mathew F. 
Rating:
5.0

Fast with and friendly. No complaints. Thank you

Homer C. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
2.0

They added insurance to the rental with out asking. Trailer had a tail light that didn't work

Travis C. 
Rating:
5.0

Customer did not leave a comment.

DJ B. 
Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

JARED B. 
Rating:
1.0

Renting with the app was a disaster. It took 45 minutes and that was with me having to call to straighten things out. Do not use the app. It doesn't work.

George C. 
No reviews have been submitted for this location.

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