Customer did not leave a comment.KIMBERLY S. | Overall Experience
Customer Reviews for Self Storage Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The overall experience turned our to be great. I only got a little worried with the self check out when they said my license could not be read but a minute after the transaction went through. The process turned out to be perfect and the drop off as well.carmen M.
Customer did not leave a comment.David M. | Overall Experience
Everything was nice and easy from the start. Absolutely no problems. Signing up, easy to get in and out and paying was all very convenient. Thank youJohn A. | Overall Experience
thanks againROBERT S. | Overall Experience
I’ve had this storage for years and I never had a problem. I would recommend the climate controlled storage.ANNE M. | Overall Experience
Customer did not leave a comment.Kevin L.
Terrible place to pick up before store hours. I tried to pick up in the morning and check in to get the truck took over an hour with three phone calls into customer service. Will never do that againRichard R.
Was told I would be able to contact 1800gouhaul instead of using the internet. I had contacted this store with the concern of I did not know how to finish the transaction using the internet. When I called 1800gouhaul the representative was rude and told me she didn't know who the magical guy was that gave me this information but it was wrong. I told her she was rude and she hung up on me. I proceeded to finish the transaction using the internet and it took me longer to finish the transaction than it took me to actually use the truck. I will never use a uhaul again if the store isn't open. This was a horrible experience.Rosalie O.
I was thoroughly happy with the rental. Joe was very polite and explained everything in detail. The truck was clean and alot better on fuel than I expected. If I need a truck in the future I'll be sure to go back. Joe is a definite asset to your company. Thanks and God Bless!!! MackPaul M.
Customer did not leave a comment.Karyn M.
Not very helpful.David T.
Customer did not leave a comment.THOMAS M.
I reserved a 15 foot truck over a week prior to going to pick it up. I found they don't have a 15 foot truck and gave me a 20 foot truck instead. In my many rentals from U-Haul if that occurred I usually got the 15 foot rate. That did not happen in this case. Very disappointed.DAVID O.
Customer did not leave a comment.STEPHEN B.
Yes very nice people I lost the key and they immediately accommodate d me w letting me back in!Elaine C. | Overall Experience
Great Staff! Anthony & Ron were very helpful!RICK M. | Overall Experience
Manager if vary friendly and helpful.CLINTON E. | Overall Experience
Easy accessibility.DONNA S. | Overall Experience
Clean broken glass from truck. Replace wiper bladesDean E.
Still haven't gotten my email with my bill. I don't know what I paid in the end!Robb H.
Customer did not leave a comment.John H.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Carmen N.
Thank you for helping with the issue that I had, had. Very helpful. Thank you for making my drop off an easy and convenient one.sara G.
Customer did not leave a comment.Tina M.
Best experience going to this location no problems fast and efficient. Very pleased and will use again.Christina M.
I was very happy with my experience at UHAUL. The guy was very nice and helpful and funny. He helped me make the right decisions and he followed up with me because I had mentioned I was nervous about the truck and the moving guys I had hired from craigslist. I joked that I had seen the movie the craigslist killer. So I was happy that he cared enugh to follow up.Alysha D.
Customer did not leave a comment.Heidi G.
I was scheduled to pick up my vehicle on Keyser Ave in Scranton, PA and was informed the night before my scheduled pickup that I would be required to pick it up in Exeter, PA. This was an almost 30 minute/13 mile difference. I was not planning to have to pay that much money in mileage and was also not planning to have to travel that far. I had people coming to help me move and therefore I was late in beginning our move, since I had to travel further. The location was fine and I would recommend it to a friend if they live in Exeter.DANIEL H.
I was overcharged all around. I was charged for 2 days when I only had the truck for under 4 hours. I was charged double for insurance. I was charged for fuel when I returned the truck with more fuel than I was supposed to put in it. My fiancÃ© had to call the the nationwide UHaul number to get reimbursement for our overcharges and he was on hold for 51 minutes!! We are VERY DISAPPOINTED all around!!!!sheri B.
I had truck for less than 20 hours, and still brought it back before turn in time, but was charged for 2 days!!! I called the site and they said they couldn't do anything to help, and I had to call go uhaul, and I am still on hold after 15 min ... this sucksTOM D.
Customer did not leave a comment.robert K.
Nothing really the gentleman that took care of us was very nice the vehicle is very cleanBEVERLY W.
They were closed, so hard to rate this location.Michelle O.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.DAVID F.
Anthony was extremely helpful in suggesting moving options. He was accommodating with my rental schedule when my closing was not set. The location is great for easy pickup and dropoff.ALAN S.
Site was closed, had to call to verify if we could leave off truck and keys in the drop box. It was a little confusing. Jason was very nice on the phone.Ivana K.
Awesome customer service ! Couldn't asked for better help!Jessica Z.
It would be really great if you just gave the trucks out with a full tank of gas and then people could return them with a full tank of gas. Trying to figure out how much you used, and how much you should put in is a waste of time and money for everyone.JENNIFER H.
Customer did not leave a comment.BRENDA K.