Make sure keys are in the right lock box!!
Edith C
Customer Reviews for Seltzers Garden Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truly outstanding selection, support, and convenience.
MARK MHi. I reserved a trailer on 10/13/24 for pickup at Storemore Self Storage on 10/18/24 at 5:00 pm and your system said a trailer was available. I received a confirmation email on 10/13/24 that said the same info as the internet reservation 11753329. Later in the day on 10/13/24 I received an email mail moving the pick up location to Seltzers Garden Center on 10/18/24 at 5:00. I was okay with that since it was even closer to my house. On 10/18/24 (the day of pickup) at 1:33 PM I received a call from Katrina at regional stating the Seltzer location was closing at 3:00 PM due to a family emergency and the next closest location was 30 miles away. I immediately left work in Greenville (45 miles from my home in Wilson) and rushed home to get to Seltzers before 3:00. I arrived at 2:50 only to find out the lady that does the U-Haul rentals leaves everyday at 2:00 and there was no family emergency. Her father owns the location and helped us. He was very nice. I don’t know how you can run a business like that. I reserved the trailer 5+ days in advance, U-Haul changed the location to a place that is closed at the time of my pickup and notifies me 3 1/2 hours before I am supped to pick it up and tells me I have 1 1/2 to get it or drive 30 more miles. Then I was lied to about the reason and told the location had to close early today due to a family emergency. The owner said no one is there for U-Haul rentals after 2:00 and uhaul lied to me. I think I deserve an apology, a refund, and some type of response on why this happened. There is clearly some root cause and corrective action that needs to take place to fix your process. I picked the initial pick up location because they had the trailer and much longer work hours. I did not do anything wrong, but was inconvenienced and lied to. Unhappy Customer, Ronnie Binkley Reservation 11753329
Ronnie BReturned after hours so questions don’t apply
MOSES DBe more honest about the cost of rentals
Aquia BAlways a pleasure doing business with Seltzer's.
Lindsay SRemote check in and check out needs work it is difficult to maneuver and truly hard to upload photos. Overall the website is not user friendly. The other problem was the price I did not realize that the initial price was just a estimate or down payment I was totally surprised when I finally got all the information in to turn in the vehicle to find it was a extra $256 added to my card along with the 209 I was already charged. I really thought it was 19.99 a day but I want be making that mistake again. But on a bright note the customer service on site was excellent. Under informed Customer
Renee SExcellent customer service, quick pick up and easy return.
GAREY LIt was a win-win situation. And it was a lot cheaper than I expected!
Nancy ABetter explain the requirements to use the 24/7. Check out on Saturday. This entire 24/7 experience was awful and may prevent me from ever using U-Haul again
Jerry HThe people there are so nice.
Nakia REmployee knew nothing about the trailers or hitches and had a major attitude problem
Robert EI feel I was over charged because I returned in the key early and I was charged more and no one called me back about the over charged to my debit card .
Demetrice WAttendant was knowledgeable and friendly. will not hesitate to recommend.
Leo GNo cold air. Fan is working but not cold.
Nino VWill might need to get a couple more van's and small trucks, but other than that you have provided every time I needed the
RUBY Dexcellent service
Mardo AI didn’t get any equipment but they still charged me for it after telling them I never got the equipment. On top of I had to call to find the keys to the U-Haul very unprofessional. I would never go there again.
Alika RThank you so much!
Christopher CNo comment. My experience was perfect
Roger CTruly outstanding support and service and reliable clean equipment.
MARK MFast service and friendly people! Will be back for my next move :)
maddison lWould definitely recommend and will continue to use them
Ervin LAwesome service Thank you
JOHN PThe pick up Saturday hours were a bit odd, but I did get a reminder call and was able to get the trailer.
Daniel GNo improvement is needed at this location. I have been using this location since 2008. Excellent customer service! Thanks again for your support.
CASSANDRA HI was given a VIP # 4A62007C due to not being able to get the truck the week before and have not seen it credited to our card# as yet.
Larry BGreat service Friendly Knowledgeable
Petina GAlways very friendly and professional ..........
Terry FTruly outstanding support from Seltzer's U-Haul rental facility. Clean, well-maintained equipment.
MARK MEverything was great. Much easier to rent the trailer than to take the topper of the pick up.
John AThe best Uhual renter in town!
Amanda WBest Uhaul experience yet!
Cliff CThe woman was very helpful best u-hual person I ever dealt with
John KClean
Lenwood WSweep out the van. Get new windshield wipers. Ditch the “air freshener.”
Rebecca SNothing. It was great
James EThis was my third rental associated with Seltzers. I've been very pleased with their service.
LuAnn MThis location is always the greatest. Staff is exceptional and will go above and beyond to accommodate their customers.
LENWOOD WActually follow through with a reservation. Actually make an appliance dolly available when someone pays for it. Don’t send someone 25 miles away to get a uhaul ($50 in mileage before you even get to use the equipment)
Jake A