Make sure keys are in the right lock box!!
Edith C
Seltzers Garden Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilson, NC 27893
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Customer Reviews
- 4.0 Average Customer Rating
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MARK MHi. I reserved a trailer on 10/13/24 for pickup at Storemore Self Storage on 10/18/24 at 5:00 pm and your system said a trailer was available. I received a confirmation email on 10/13/24 that said the same info as the internet reservation 11753329. Later in the day on 10/13/24 I received an email mail moving the pick up location to Seltzers Garden Center on 10/18/24 at 5:00. I was okay with that since it was even closer to my house. On 10/18/24 (the day of pickup) at 1:33 PM I received a call from Katrina at regional stating the Seltzer location was closing at 3:00 PM due to a family emergency and the next closest location was 30 miles away. I immediately left work in Greenville (45 miles from my home in Wilson) and rushed home to get to Seltzers before 3:00. I arrived at 2:50 only to find out the lady that does the U-Haul rentals leaves everyday at 2:00 and there was no family emergency. Her father owns the location and helped us. He was very nice. I don’t know how you can run a business like that. I reserved the trailer 5+ days in advance, U-Haul changed the location to a place that is closed at the time of my pickup and notifies me 3 1/2 hours before I am supped to pick it up and tells me I have 1 1/2 to get it or drive 30 more miles. Then I was lied to about the reason and told the location had to close early today due to a family emergency. The owner said no one is there for U-Haul rentals after 2:00 and uhaul lied to me. I think I deserve an apology, a refund, and some type of response on why this happened. There is clearly some root cause and corrective action that needs to take place to fix your process. I picked the initial pick up location because they had the trailer and much longer work hours. I did not do anything wrong, but was inconvenienced and lied to. Unhappy Customer, Ronnie Binkley Reservation 11753329
Ronnie BReturned after hours so questions don’t apply
MOSES DBe more honest about the cost of rentals
Aquia B