Customer Reviews for Seminole Travel Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Seminole Travel Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Erwin W. on

Rating:

No one to help hookup and on the return to unhook. They told u where it was and u were on ur own. Very hard to understand person at register. Language barrier. Couldn’t find reservation. Said he had none for us. Had to call customer service so he could speak to them and arrange help in hooking up. Very poor service and help

Ligia R. on

Rating:

Customer did not leave a comment.

victor L. on

Rating:

Customer did not leave a comment.

Eliane R. on

Rating:

Customer did not leave a comment.

Pierre E. on

Rating:

The staff at this location and not very friendly, they seems like they just don’t care and their computer system is slower than dial-up. This time, when I picked the trailer up, it was filled with old rags and blankets, aren’t these guys supposed to check things like this? I moved all junk to the trailer next to me. If it’s wasn’t for the pure convenience, I would pick a different location.

Simone S. on

Rating:

Horrible experience, when picking up the guy took forever to do the contract, he did not go over the contract with me, when returning the truck he told me I had to go out and get the miles for him and gas level, I know for a fact is not the customer the one who has to do this, I owned location 29502 for over 8 years. Super unprofessional I honestly don’t know how UHaul allows this location to still be open

william J. on

Rating:

At the pickup location I was told reservation was canceled. I had made reservation with the drop off place prior to going down there.the there was mo help with hooking up the dolly and the left light inoperative had fire ants all covered the hitch part and on the tires.rackets for the tire straps were almost non functional but I managed to get them tight.

beverly H. on

Rating:

Bald patch on tire. Could not connect lights as cable was too short. Need longer cable

SAMUEL T. on

Rating:

Dealer had no idea how to rent equipment.took over for hours to figure it out. Got upcharge for bigger truck but still to smaller truck.had to retrieve truck from field while dealer sat in store. One of the absolute worsed experiences of my life.after owning a towing company that rented u haul for 20 years it was disgusting to see how the business went down hill. After the hours of sitting and over charge will never use u haul again!!

LUIS MIGUEL C. on

Rating:

Customer did not leave a comment.

camilo L. on

Rating:

Price too high for 4 hours use and the place is far away from everything, that means extra charge for miles.

John C. on

Rating:

The service was fine and the truck was exactly what I wanted for my short trip. Unfortunately they mistakenly added 4 miles to my 12 mile trip. This meant an extra $4. I didn’t fight for it since he already rang me up and didn’t seem too excited to change anything. Also, he told me the wrong location of the truck which was not out in front by the highway (sort of a walk). I tried manually unlocking all the trucks in this location. I gave up but found another truck on the other side of the parking lot next to the office. The key worked and I took the truck. It was annoying.

Matthew F. on

Rating:

Need more than one person working the counter, which serves the gas service, food store and UHaul rental.

Darrell W. on

Rating:

Do not charge when the customer has been misled or not properly informed of what your requirements are. I even spoke to customer assistance before the rental to question why it was a 2 day rental when I only needed it for one day. Maybe some one can go back into the calls to verify what I am stating is correct.

Peter W. on

Rating:

Customer did not leave a comment.

Cynthia P. on

Rating:

Customer did not leave a comment.

Elizabeth S. on

Rating:

Customer did not leave a comment.

Alfredo L. on

Rating:

There is not any sign where to return the vehicle, outside neither inside. Luckily there was a guy outside (I don't know was a U-Haul employee) that was very helpful. When you go inside (the convenient store of the gas station) there is not any sign at all that says U-Haul. I have to ask the cashier (was helpful) that he told me the U-Haul guy wasn't there at the moment, and in top of that the system was down.

Mark P. on

Rating:

Customer did not leave a comment.

Imran A. on

Rating:

It’s a great location but unfortunately too far away from my house and way out of my way.

Rafael R. on

Rating:

I did not understand the final invoice I received when the truck was returned. The employee told me that the total would be $48 plus $0.99 per mile. I ended paying $112.89 and only rode 28 miles.

Scott D. on

Rating:

Don't ever send anyone here to pick up a Uhaul anything. The computer wasn't working, all the gas station customers were way more important to take care of. It took over any hour just for me to get the transition payed for. Once that was finally done I was able to hook up and get home faster then I was there just pay for the trailer. Very very annoying to pick up and deal with everything on the day I'm trying to set up for a move to North Carolina. I would love some time of refund for all this mess and delaying my move of a 12 hour drive.

Jacqueline W. on

Rating:

I did not feel that the personnel took the inititative to help me solve the problem caused by being told by another U Haul location to go to a wrong U Haul drop off location.

Denise M. on

Rating:

Nothing the whole experience was great.

Pablo D. on

Rating:

Better customer service.

pedro R. on

Rating:

Everything went wrong. I did a reservation for march 20th. When tried make checkin online it says that the reservation was canceled without inform me. I did the reservation again. on March 20th there were only one Minivan but the minivan has no plate and they have no printer to print it. I had to pay more than double of the equipment I have selected for the only truck they have available. There were no tools I have requested at the reservation. I mean, I lost two hours to get the truck, it has generated a lot of problems because I have a few appointments that were based on the schedule I did with Uhal. Probably will never use it again.

Risa B. on

Rating:

Customer did not leave a comment.

Burton D. on

Rating:

Staff was efficient Very accommodating And courteous

Gary E. on

Rating:

The computer system is not slow but extremely / painfully slow. They need to upgrade. Also, no one to assist returning the trailer I rented. This is the first I have run into this situation at a U-Haul. I have rented equipment at U-Haul more than a dozen times in the past half dozen years. This was a first.

William B. on

Rating:

Seminole Travel centers U-Haul system is down. Took over an hour to get the vehicle I reserved online. The whole thing is a total joke. Had to call the hotline multiple times. Very frustrated. Won’t use U-Haul again.

Matthew F. on

Rating:

On site rep was helpful but the u-haul website he was using to complete the reservation did not work. It took nearly 2 hours to pick up a trailer I had reserved over a week in advance. The website refused to allow the equipment to be assigned to my rental saying it was unavailable or simply did not show up as an option to assign. After 1h 30m of trying to use the system we gave up and called a phone rep who after 30 mins was able to complete what was not able to be done on site. This also forced me into accepting the trailer insurance since the rep did not ask if I wanted it, which I originally did not but wanted to get the trailer and leave after being on site for hours.

victor O. on

Rating:

I only need it to Tuesday and still get charge until Wednesday I told him I will return it on Tuesday. Also one off the light didn't work. Reason I pay to Wednesday I have no choice. I need it at that time. I think is no good at all to charge customers extra days. Like you see I returned on Tuesday like I told him.

Lamount T. on

Rating:

Customer did not leave a comment.

Maria S. on

Rating:

Customer did not leave a comment.

Joseph F. on

Rating:

Customer did not leave a comment.

CLAUDIO T. on

Rating:

Customer did not leave a comment.

Brett S. on

Rating:

You tried to over charge me twice... I did not purchase safe move and you tried to charge me and you also tried to charge me an extra day. The drop off date was then later changed by you guys and the only reason I can prove I didn’t use an extra day is because I screenshotted the original contract that was sent to me.

RAYMOND A. on

Rating:

Customer did not leave a comment.

Jose V. on

Rating:

Customer did not leave a comment.

RUTHY P. on

Rating:

The attendant began by telling my brother that dropped off the truck for me that he would need to wait about an half hour for drop off because he was too busy, then he wouldn't accept the return because it wasn't specified in paperwork but other location was closed. When I called regional office and received authorization to drop off there, I called that location and he said "I'm taking care of him" and hung up on me.

Eugene B. on

Rating:

Computer was very slow, although I completed all paperwork online prior to responding, it still took a long time because of the slow computer

Marc R. on

Rating:

Customer did not leave a comment.

waynewright M. on

Rating:

first, after completing the rental paperwork the attendant simply pointed in a direction for me to pick up the van. after twice returning to the office saying i could not locate the van the attendant continued to simply point in general direction. i found the van only after asking a parking lot attendant on property. the van was parked almost a 5 min walk away from the office and i had to walk alongside a busy highway to get to it. then when i returned the van the attendant insisted i did not return the van with right amount of gas. i politely put more gas in and the attendant again said i needed more. in an effort to end this awful experience i told him to tell me when to stop refuelling. once i finally got the my final receipt, it showed that the tank level was almost 1/4 over the level shown on pick up paperwork. if this was my 1st experience renting a uhaul i would never rent another. i know i will never rent from this location ever again

JORGE P. on

Rating:

Despite having a confirmation number 2 days earlier at this location, upon arrival I was advised they did not have a truck for me and I was told to come back in a couple of days and make a new reservation. Two days later, I arrive and rent a truck only to find out that at least 25% of it is littered with blankets and other debris from the prior renter. I had no choice but to use this vehicle as this was the 2nd day I had taken off from work and compensated again 3 individuals to assist me with my move. No compensation was offered. Terrible and unprofessional experience.

Christopher G. on

Rating:

The truck was dirty when I picked it up. Not only did I have to sweep before loading but I also had to through away rugs, a washing machine owners manual and various other things before I started loading. Also, my rate was $39.99 per day plus mileage. I returned later than anticipated but within 12 hours and was billed double. This makes no sense to me.

joseph W. on

Rating:

Customer did not leave a comment.

LUIS A. on

Rating:

Great staff!!!

DIEGO R. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

Customer did not leave a comment.

keith L. on

Rating:

Change cerything. Ac. Customer service. All

CARLOS C. on

Rating:

Good service!!

John J. on

Rating:

There computer system a little bit more faster.

Reny H. on

Rating:

unkind customer attention, in fact there was an involuntary error in the trailer taken by the lack of collaboration

Steven O. on

Rating:

No issues. Rental was seemless and up to all expectations

DOUGLAS L. on

Rating:

Customer did not leave a comment.

Deborah R. on

Rating:

Car with no AC working, not cleaning, back lights burn

jeffrey S. on

Rating:

Customer did not leave a comment.

charles F. on

Rating:

Air conditioner didn’t work in truck

Raymond T. on

Rating:

Customer did not leave a comment.

Daesung P. on

Rating:

Customer did not leave a comment.

Francisco R. on

Rating:

Help the customers with connect trailers with vehicles

Lazaro A. on

Rating:

Customer did not leave a comment.

JUAN C L. on

Rating:

Truck box was really dirty I had to cleaned before doing my moving, When I came back to return the truck the attendant was really mean

Kurt W. on

Rating:

Customer did not leave a comment.

oren W. on

Rating:

U-Haul cancelled my original reservation because I don't look exactly the same as the photo on my drivers license. The virtual check in process needs to be improved.

JENNIFER R. on

Rating:

Customer did not leave a comment.

KARRIEM H. on

Rating:

The staff was awesome

matthew S. on

Rating:

Wipers should be replaced and it took a long time to check out.

Leonardo R. on

Rating:

Customer did not leave a comment.

Rachel V. on

Rating:

Customer did not leave a comment.

Vanessa L. on

Rating:

The location is a gas station/truckers stop but the experience was still very nice.

Orlando S. on

Rating:

Customer did not leave a comment.

joe B. on

Rating:

Great service and excellent rental vehicle. My only issue is I would like the insurance prorated for the days the vehicle was actually in my possession. Why do I have to pay insurance on a vehicle in your lot or that could be rented to someone else and insured by the next renter too?

RAMOND R. on

Rating:

Phone service very poor

IVONNE G. on

Rating:

I would recommend not using Uhaul.

Bryan D. on

Rating:

Terrible experience. I did the reservation online for the "expedited" service. It took 20 minutes for them to print the paperwork because they were too busy at the cash register working the convenience store. They just handed me paperwork and the keys saying the truck was full of gas and ready to go. I then had to search to find the truck which was nearly a block away. I drove the truck to my house which was 3 miles away. Upon arriving I notice there is less than half a tank of gas so I take pictures of the mileage and fuel gauge. We open the back of the truck to load it and find pee all inside the left side of the cargo area. Obviously a homeless person has been using the truck to stay in. We clean it some and but down things to cover it before loading. Everything is fine until we return to drop off. I explain the issues with the fuel (show the photos) and the pee. Extremely rude person says it is all my problem. I refuse to fill their gas tank and ask how many miles to the gallon the truck gets so I can buy the right amount of fuel since you have to prepay for gas and wait in line. Again he says it is my problem. It was a 56 mile trip all on highway so I buy $15 of gas. I then take a picture of fuel gauge showing it is more full than when I received it. He unbelievably wants me to put more gas in and we start arguing. My daughter is with me and wants to leave and so puts $3 more in just so we can get out of there. there was never even a sorry about the pee, just the most rude customer service imaginable. I will NEVER visit this location again. Based on a number of other ratings I have seen UHaul should pull their business from these people.

Iglesia C. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

One person handling a very busy convenience store. I did all prep online but had to go through entire process inside store?

Andres G. on

Rating:

Issues w computer took to long to rent attending other customers had to wait to long

Charles M. on

Rating:

Customer did not leave a comment.

RICHARD G. on

Rating:

NO LICENSE PLATE ON VEHICLES OR TOWING EQUIPMENT

LEONARDO S. on

Rating:

Your online help is deplorable. it takes about 25 minutes for some one too answer. customer service transfer you from one person to another, and no one can help Finally the person who helped did it wrong and added 50 days to the order.

jeff K. on

Rating:

Dewar (gas station/uhaul attendant was awesome!

Fabio R. on

Rating:

Customer did not leave a comment.

Antonella S. on

Rating:

Customer did not leave a comment.

Enrique S. on

Rating:

Customer did not leave a comment.

SAUL P. on

Rating:

The one way return was not updated. The address issue for the one way returned was no longer accepting uhaul. Had to travelled to the original rental location doubling the miles.

DORA L. on

Rating:

Querían que ponga más gasolina de la que yo había usado, recorrí 42 millas y cuando fui a poner gasolina en Seminole gas station el que trabaja para Uhaul quería que yo agrega más gasolina de la que había usado y lo peor es que pagamos cash el total que nos dijo el manager y dos dias después me volvieron a cobrar en mi debit card. No estamos de acuerdo con el servicio. Next time I want to choose another company. Thank

JOHN C. on

Rating:

Had computer issues. Took 25 minutes.

joseph T. on

Rating:

LONG HOURS DAY AND NIGHT, EASY DROPOFF.

BILLY S. on

Rating:

Customer did not leave a comment.

Cesar B. on

Rating:

Customer did not leave a comment.

Ann K. on

Rating:

The truck was dirty and full of black dirt and leaves like somebody had been carrying bags of dirt and plants I had to clean it when I got to the destination before I loaded it with my personal items when I told the young man that receipt the truck he told me to take it up with U-Haul that they charge people when they leave it dirty so then I said to him then you should give me a discount for cleaning it and he told me to take it up with U-Haul so I did called U-Haul awaiting a response

michelle L. on

Rating:

Customer did not leave a comment.

RAUL R. on

Rating:

Customer did not leave a comment.

ALEX S. on

Rating:

really nice peaple

Ian B. on

Rating:

I was put on hold for 20 minutes had to call back and then was told the van was not allowed outside of city limits so I had to call uhaul to resolve

PAT R. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Awful place in every sense. Will never ever use or recommend such location.

Colette L. on

Rating:

Customer did not leave a comment.