Customer Reviews for Semper Fi Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I needed moving blankets and ordered two dozen with my reservation. I never received them. Moral of the story is make them show you the location of your moving blankets instead of taking their word.

Rating:

5.0

Easy check in process online went to store to finish readily. Front desk gal called around and found me an appliance dolly. Highly recommend

Rating:

5.0

Lady who helped us was very nice and courteous. She made the process go smoothly. Give her a raise

Rating:

1.0

The truck was nearly on empty when we got it and when we returned it UHual tried charging us for $150 because we wouldn’t fill the tank up to Full. I shouldn’t be expected to pay for the previous users mistake. The directions were unclear and confusing. All in all I will not be using these services again nor will I recommend them. In fact I will do the complete opposite and recommend not to use them.

Rating:

5.0

This is the second time I’ve dropped off there. Their operation is TOP NOTCH.

Rating:

5.0

Super helpful employee at Semper Fi!!!

Rating:

5.0

I had a great experience ! I wouldnt change a thing! The customer service was amazing! I was in and out in no time! I also love the drop box!

Rating:

1.0

See above

Rating:

5.0

None needed. All went smoothly and the associate was helpful and friendly! Thank you again!!

Rating:

5.0

Great people and easy rental.

Rating:

4.0

I'm not big on the online experience. I'm old fashioned and like the face to face interaction. Still, it was easy to do and even easier to turn in the truck early and get a cost adjustment.

Rating:

5.0

I had a great experience from picking up the truck to delivering. The truck handled very well. Burned about 3 tanks of gas from start to finish.

Rating:

5.0

The staff was friendly and so helpful!

Rating:

2.0

Trk , windows , very dirty , was over charged and trk gas was below half

Rating:

3.0

The customer representative wasn't very helpful and made it feel like I was dumb for asking questions or concerned about the vehicle. In a previous rental i had a much better experience and this person was a drastic difference. I would not recommend doing a rental or storage at this location. The U Haul was not in great condition but did the job (smaller van). At least it was cleaned and at full gas.

Rating:

4.0

10 footer with a ramp

Rating:

5.0

Perfect all the way around. Thank you

Rating:

3.0

The truck that i rented, everytime we parked to get gas or something at the gas station, the dashboard will be full of ants crawling out from the crevices of the radio. It was disgusting. The radio is not working, looks like its working but there is no sound is coming out of the speakers. So our 12 hours of drive is definitely more difficult than usual and we have to do it both ways.

Rating:

5.0

Extra helpful at time of drop off.

Rating:

5.0

Excellent customer service, knowledgeable and professional.

Rating:

5.0

One staff member, I forget her name, went above and beyond to make sure I was comfortable and ready to go in the U-Haul. Recommend to everyone.

Rating:

5.0

This was one of the best experiences I've ever had the agent at the pickup location knew his trade.he had me in and out within 5 min explained everything and Made me uhaul loyal customer for life ty brother for being a valued representative of uhaul u should be proud .

Rating:

5.0

The location I picked it up from was so helpful and communicative

Rating:

5.0

The facilities, equipment and people at Semper Fi Self Storage were well above expectations for my rental experience. The clerk who assisted with my rental pickup was knowledgeable and friendly, and anticipated most of my questions and needs. I highly recommend there services for anyone in the Jacksonville/Camp Lejeune area.

Rating:

5.0

The customer service rep at pick at drop off were very friendly. Thank you guys. I will recommend you guys to my friends and coworkers.

Rating:

4.0

Employees could be trained a little more to intake. They get confused with people checking in when they complete it online. Maybe UHAUL should direct customers to only use the drop-off box if they've checkout themselves.

Rating:

5.0

My agent was on the ball . And curious.

Rating:

5.0

Awesome customer service

Rating:

5.0

Very friendly staff! Would recommend to anyone!

Rating:

4.0

The trailer was clean but VERY old and got the job done. It had a temp paper tag and got me pulled over by the anti vehicle theft devision for questioning ( NO ticket ). Staff was very Apologetic fir the inconvenience of my encounter.

Rating:

3.0

The truck was a piece of crap. Needs a front end alignment. Every time I rent a truck it is a piece of crap and I don't know why I keep renting from this company as a hole

Rating:

5.0

Great, professional experience! Flexibility and understanding one family to another.

Rating:

1.0

Upon entering the location, I was on a call with my fiancée so that she could be present to hear the discussion of the rental agreement and rates. The woman at the front desk asked if I was on the phone and promptly told me that I had to hang up. When we asked why, she didn’t offer an explanation but instead said, is the call urgent in nature. When I said not exactly she told me to hang up immediately. Still no explanation as to why. Upon receiving the rental truck, I went out to inspect it. The interior was poorly maintained and the ceiling liner was starting to come down. The passenger cabin smelled absolutely horrid and reeked of a stale cigarette smell. I would have refused the rental if I hadn’t been on a Time crunch. If you ask me, that vehicle should be removed from the fleet or at least deep cleaned by the renting company. Also the customer service I received was very dissatisfactory. I would think that a customer service representative that is renting out moving vehicles would understand that moving is a stressful time and do all they can to accommodate and I don’t know why they forced me to hang up on my fiancée when we were trying to balance the finances of utilizing the moving truck as well as compare rates. I am very displeased overall.

Rating:

3.0

The process to get a truck takes way to long. Also, if one location isn't available, then we should receive credit for having to drive elsewhere to get it.

Rating:

5.0

Easy day!

Rating:

4.0

Vehicle is dropped off, so was not able to meet a real person, however, after speaking to customer service on the phone, the overall experience is very good.

Rating:

5.0

Wonderful customer service

Rating:

2.0

Would not recommend having a new employee who is unable to lift and secure the equipment be alone at the location to rent and secure trailers. It’s not just the damage to our vehicle that is the reason for a poor review it is the way it was handled by the employee and by management. People could have been hurt and there was no acknowledgment or apology that the incident occurred

Rating:

1.0

I returned my truck early and was charged for an extra day I did not need

Rating:

4.0

They were very very nice and professional. Never had attitudes when I had to extend my rental. The only problem I had was one guy was away from his desk when I called to extend and didn’t call me back like he said he would. I had to call him back. Otherwise, the whole operation was very well run and easy to work with.

Rating:

5.0

Made the return super easy! Quick and friendly.

Rating:

5.0

Everything was perfect, excellent service and lady at the front desk was wonderful and helpful.

Rating:

1.0

The trucks alignment was off, I had to drive with the steering wheel at an angle to keep the car driving straight. The truck also revved consistently when increasing or lowering speed and smelled like gasoline the entire time. I had to stop about 7 times to put gas and I feel that perhaps that was due to the poor condition of the truck.

Rating:

5.0

Very professional and efficient staff. They were very understanding of my need to extend my rental a couple of days due to illness. But drop-off went very smoothly and took less than 10 minutes.

Rating:

5.0

Easy to turn in. No hassles. Friendly. Ensured that trailer was in good condition before I left.

Rating:

5.0

Overall a great experience. They allowed me to park my car there while i rented it for the day and they didnt try to screw me over charging me for gas like all the penske rental trucks I have used in the past have.

Rating:

3.0

I would like my bill adjusted that she stated would be, U-Haul can call her because said that in front of me and my wife and two other customers

Rating:

5.0

Not a thing it’s perfected

Rating:

5.0

Employees were very courteous and polite

Rating:

3.0

Customer service rep I checked in with was very respectable and spoke very well clear and professional. Customer service rep I returned equipment with I felt rushed seemed preoccupied and just sent me away without proper return check.

Rating:

5.0

The windows looked like they haven’t been cleaned in a long time. The inside of the front window was almost non see through. Otherwise the truck was clean

Rating:

5.0

Not much to improve on here at this one.. Thanks for a quick and easy pick up and return

Rating:

5.0

Took a lot to get checked in.Took a half hour off my time off the rental time

Rating:

5.0

All of the staff is wonderful. They make sure you have what you need for a successful haul.

Rating:

5.0

These ladies took care of everything for us. A couple of things were left in the truck and they made a call to inform us. Thank you Taylor

Rating:

5.0

Excellent facility and well maintained. Temp control kept valuables in good condition year around and pest control measures ensured belongings stayed free of unwanted insects and rodents. Secure storage facility with 24x7 access was a great addition with no apparent extra cost over other facilities. Staff was ALWAYS friendly and very helpful! Multiple options to pay for storage (and linked to national U-Haul brand) made rental maintenance and moving (in and out) extremely convenient! Would recommend it highly to all potential clients.

Rating:

5.0

Great staff. Keep up the good work. Jim and Jessica were especially helpful

Rating:

5.0

Spot on customer service during intake and the exit process. Great staff!!! Semper Fidelis

Rating:

5.0

Absolutely stellar!!! 10/10 would rent here again 😁😁😁

Rating:

5.0

Yall have the best storage units in the state.

Rating:

5.0

Very good facility. My goods were stores for about 8 months and I went to pick up my goods the staff asked if they help in any way. Very friendly environment. I would recommend this to everyone I know.

Rating:

5.0

Great service and storage unit was in excellent condition to store our stuff! Would highly recommend to anyone.

Rating:

5.0

I highly recommend this place. I had no problem getting a storage unit and the service is great.

Rating:

5.0

Very clean and very secure. Staff were very courteous and helpful . The overall facility and staff were very clean and professional Highly recommend people to use this climate control storage

Rating:

2.0

Customer service was very poor. I was very disappointed with how they treated us as customers. Tried making us double pay on our payment. And even lost it. Definitely dont recommend.

Rating:

5.0

Only needed a locker for a short time. Thank you for having one.

Rating:

5.0

Needed a unit within a day and the staff was so friendly and helpful! I highly recommend!

Rating:

5.0

Great storage for a great rate. Best in town!

Rating:

5.0

I have used Semper Fi Storage several times and have always had a great experience. The unit prices are fair and the location is great. I would definitely recommend Semper Fi Storage to anyone.

Rating:

5.0

I would use the storage facility again.