Customer Reviews for Sentry Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sentry Self Storage

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Jose R. on

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Everything was to my expectation.

Alejandro U. on

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Customer did not leave a comment.

Liza V. on

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Isis L. on

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Truck wasn’t ready. Everyone seemed confused .

RONALD R. on

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Excellent customer service, great equipment, safe area when returning vehicle after hours. Must say was a five star experience, thank you Sr. Hermes and colleague for very professional treatment.

Camilo P. on

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I reserved a truck through the internet. Issuance was offered and I waived it, but when I got to the location to pick it up, I believe the person at the location add it again and I was charged for something I didn't need. Everything else was good.

Flavia M. on

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Customer did not leave a comment.

Jose P. on

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Good attention very helpful nice place

Danielle L. on

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The man that assisted me in the office was not helpful did not want to rent me additional furniture dolly and did not want to close out my rental when I returned. I asked him to do the final charges now and he was u happy about that but did it. His coworker jumped in and helped and it was excellent, the coworker a younger man with a shaved head and glasses, was very helpful and professional unlike his coworker. The man that was helping me originally me told me this was not a Uhaul location and reffered me to another location for future use. I would not use this location again.

GABRIEL G. on

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First of all, I did all the process online, the express check in, so it was supposed to be very fast and smooth. Nothing like this happened. I had to go into the store and wait 10 minutes because the guy was on the phone. Then when he was gonna start doing my thing, another client asked him for something and then he started doing what the new client needed. After that he made me filled out all the info I entered the day before through the website. He even asked for my credit card. I already entered it the day before. Then I found that my reservation had many add ons that I didnt ask for. FInally it took 45 mins to get the truck. Worst experience ever

Andrew B. on

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Not much, just the location on a busy street and small parking lots make it slightly challenging to maneuver the truck in and out.

Dreisy F. on

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Perfect

Mariela B. on

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Sitio oscuro, sucio y con marcas de filtración en la pared. La persona que atiende no es amable

April H. on

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Only after renting the unit did I notice how dirty it was. To make matters worse, I spotted a ROACH crawling up the wall! Gross! I just hope my belongings don't become infested. :-(

Alejandro Z. on

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Staff is great, they want to help. My issue is with the reservation website. I reserved a unit size that was not available, had to pay more for a bigger unit I didn’t really need.

Emmanuel S. on

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Very poor customer service! Called to get a matter resolved only to get hung up on by a representative. Will never rent from Uhaul again! I was charged for 2 days when I only had the truck for one day. At the time of the rental I was told to return the truck before closing which I did. The rep was not even able to explain the extra charges to me and mentioned that he wished his boss did not have uhaul services there. Ridiculous! Instead to just refunding my money back for the extra day I was charged for, I was told by uhaul that there was nothing they could do. When your moving every penny counts and clearly Uhaul wants them all for themselves.

Monica R. on

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Excelente

Dragan P. on

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Great customer service. Friendly staff and professional

Kaleb H. on

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N/a

Maria C. on

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Very good service from Frank . Everything was easy

Kristin C. on

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Customer did not leave a comment.

Nicholas C. on

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Friendly staff and a good location

Edgar M. on

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Sneaky overcharge - has to call to correct.... would not trust this location again

Fernando V. on

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Excelente team y servicio

Julia M. on

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Customer did not leave a comment.

Jasmine L. on

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Reserved the storage on the website & followed up by writing to confirm details. All was set up, then the day before terms changed while on phone. Next day, mgr confirmed original terms. Frustrating!

Jennifer B. on

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The car had garbage still on the console when I received it. The car panel show window shield liquid low, and tire low. Also, when selecting my car I declined insurance, however, when in the site they added the insurance without notifying me. I do not hidden charges, and uhaul should make their consumers aware of changes.

Mayra H. on

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This comment is not for this loation since they actually were the ones able to provide me with a van and with great service. This will be for the location at 1880 West Ave. My access code to get the keys was never sent to me. I spent 1.5 hrs. trying to get this resolved. There was no one at the office after 10am. When I looked into the office it looked dirty and like abandon. Because of this I was late to complete the what I had plan for that day (work related).

RICHARD L. on

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Truck was new, but it would be nice if someone could sweep and clean any trash after every rental. The difference will be well appreciated.

andre g. on

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It was too small and expensive compared to other storage units in the area.

Elisa T. on

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Sofi is the best!

NICOLAS V. on

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I don’t like close at 10 pm.

Melody W. on

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I didn’t end up using the storage unit but the contact with the facility was good. They called to confirm and were very accommodating when I called to cancel it. I do wish they accepted trailers.

Sydney D. on

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Hi. I cancelled the reservation, I spoke with Alex on the phone. I should be receiving the refundable fee I paid to make the reservation. Thank you.

VICTOR J. on

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I needed two furniture dolly but they only had one available, this is the only negative part, otherwise I would have rated 5 stars. Great staff, easy check-in and check-out

Marcelo De Jesus T. on

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SHERREE K. on

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Great storage facility. Great customer service. I have been using this facility location for storage on and off for 13 years. I would recommend this storage location to anyone in need of this service.

Kyle D. on

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Did not use the facility. But the process for reserving a unit was effortless.

TRISTAN P. on

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Great storage facility.

HANS JUERGEN Rol K. on

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Clean your cars better. Empty plastic bottles in both of my recent rentals, paper trash and other in driver cabin & in loading space are an unnecessary optical repellent. Service was very nice, though.

MARIO I. on

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The worse experience, they use unfair tactics to sell and lie all the time, the manager Never showed,, he was hide behind a lady (employee) Be aware, they will Try to get your money all the time

HANSJUERGEN R K. on

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Check the cars before letting sign that the car is clean before even giving the keys out :)

Alejandro S. on

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Love the customer service. She was extremely helpful and kind.

Brad B. on

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Vladimir R. on

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Barbara F. on

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alex M. on

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Christopher S. on

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IRA D. on

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Alvaro and his staff were courteous, professional, communicative and kind. They made it easy to pick up and drop off. Definitely recommend this location for your Uhaul and storage needs.

John L. on

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Angel C. on

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Arleen W. on

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