Customer Reviews for Sentry Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sentry Self Storage

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Toussaint P. on

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The service attendant was rude and unhelpful

Humberto L. on

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I rented a second truck. As I mentioned that I would rent a another a week from the previous one. That other person who rented the truck to me did not disclose the safe coverage charge the way the first did I would like for your organization to return the $28 that he neglected to mention and he should also be put on a warning. Please confirm the credit of the fraud charge he made on my card for his benefit. My cell is 347-665-3861

Rashada C. on

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Kristin C. on

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Lauren R. on

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very unclear-- couldn't take the truck because the gate was locked. I did the entire process of checking in through my phone and then had to re-do it with the guy at the store. same issue when I was returning it.

Sonia C. on

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Hermes provided an outstanding friendly and professional customer service.

Maria G. on

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Uhaul store never applied the VIP discount code because the main office for Miami said couldn't be used until another car is rented. That is absurd, when the reason Uhaul gave me the discount, was for the mileage to cover the after hours closed office(6pm) ... and because I had to travel to other locations in order to return the unit.

Leonardo P. on

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Pick up was easy, but the truck was dirty inside

Lindsey Y. on

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The gentleman I worked with was friendly and informative! It was an easy process and he made it a pleasant experience. The van was perfect for what we needed!

mark B. on

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Hermes and Frank were very helpful, friendly and professional. Highly recommend!

Jorge D. on

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They don’t inspect the vehicle for gas. They mark an amount that’s not correct and charge for a different one. I used the vehicle for 35 miles, put 10 gallons of fuel showed them the bill and they still charged me more money for fuel. It is impossible that the car uses more than a gallon for mile!!!!

JOSE C. on

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Very good

Jose R. on

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Everything was to my expectation.

Alejandro U. on

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Liza V. on

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Isis L. on

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Truck wasn’t ready. Everyone seemed confused .

RONALD R. on

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Excellent customer service, great equipment, safe area when returning vehicle after hours. Must say was a five star experience, thank you Sr. Hermes and colleague for very professional treatment.

Camilo P. on

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I reserved a truck through the internet. Issuance was offered and I waived it, but when I got to the location to pick it up, I believe the person at the location add it again and I was charged for something I didn't need. Everything else was good.

Flavia M. on

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Jose P. on

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Good attention very helpful nice place

Danielle L. on

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The man that assisted me in the office was not helpful did not want to rent me additional furniture dolly and did not want to close out my rental when I returned. I asked him to do the final charges now and he was u happy about that but did it. His coworker jumped in and helped and it was excellent, the coworker a younger man with a shaved head and glasses, was very helpful and professional unlike his coworker. The man that was helping me originally me told me this was not a Uhaul location and reffered me to another location for future use. I would not use this location again.

GABRIEL G. on

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First of all, I did all the process online, the express check in, so it was supposed to be very fast and smooth. Nothing like this happened. I had to go into the store and wait 10 minutes because the guy was on the phone. Then when he was gonna start doing my thing, another client asked him for something and then he started doing what the new client needed. After that he made me filled out all the info I entered the day before through the website. He even asked for my credit card. I already entered it the day before. Then I found that my reservation had many add ons that I didnt ask for. FInally it took 45 mins to get the truck. Worst experience ever

Andrew B. on

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Not much, just the location on a busy street and small parking lots make it slightly challenging to maneuver the truck in and out.

Dreisy F. on

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Perfect

Mariela B. on

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Sitio oscuro, sucio y con marcas de filtración en la pared. La persona que atiende no es amable

April H. on

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Only after renting the unit did I notice how dirty it was. To make matters worse, I spotted a ROACH crawling up the wall! Gross! I just hope my belongings don't become infested. :-(

Alejandro Z. on

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Staff is great, they want to help. My issue is with the reservation website. I reserved a unit size that was not available, had to pay more for a bigger unit I didn’t really need.

Emmanuel S. on

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Very poor customer service! Called to get a matter resolved only to get hung up on by a representative. Will never rent from Uhaul again! I was charged for 2 days when I only had the truck for one day. At the time of the rental I was told to return the truck before closing which I did. The rep was not even able to explain the extra charges to me and mentioned that he wished his boss did not have uhaul services there. Ridiculous! Instead to just refunding my money back for the extra day I was charged for, I was told by uhaul that there was nothing they could do. When your moving every penny counts and clearly Uhaul wants them all for themselves.

Monica R. on

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Excelente

Dragan P. on

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Great customer service. Friendly staff and professional

Kaleb H. on

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N/a

Maria C. on

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Very good service from Frank . Everything was easy

Kristin C. on

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Customer did not leave a comment.

Nicholas C. on

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Friendly staff and a good location

Edgar M. on

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Sneaky overcharge - has to call to correct.... would not trust this location again

Fernando V. on

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Excelente team y servicio

Julia M. on

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Customer did not leave a comment.

Jasmine L. on

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Reserved the storage on the website & followed up by writing to confirm details. All was set up, then the day before terms changed while on phone. Next day, mgr confirmed original terms. Frustrating!

Jennifer B. on

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The car had garbage still on the console when I received it. The car panel show window shield liquid low, and tire low. Also, when selecting my car I declined insurance, however, when in the site they added the insurance without notifying me. I do not hidden charges, and uhaul should make their consumers aware of changes.

Mayra H. on

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This comment is not for this loation since they actually were the ones able to provide me with a van and with great service. This will be for the location at 1880 West Ave. My access code to get the keys was never sent to me. I spent 1.5 hrs. trying to get this resolved. There was no one at the office after 10am. When I looked into the office it looked dirty and like abandon. Because of this I was late to complete the what I had plan for that day (work related).

RICHARD L. on

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Truck was new, but it would be nice if someone could sweep and clean any trash after every rental. The difference will be well appreciated.

andre g. on

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It was too small and expensive compared to other storage units in the area.

Elisa T. on

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Sofi is the best!

NICOLAS V. on

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I don’t like close at 10 pm.

Melody W. on

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I didn’t end up using the storage unit but the contact with the facility was good. They called to confirm and were very accommodating when I called to cancel it. I do wish they accepted trailers.

Sydney D. on

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Hi. I cancelled the reservation, I spoke with Alex on the phone. I should be receiving the refundable fee I paid to make the reservation. Thank you.

VICTOR J. on

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I needed two furniture dolly but they only had one available, this is the only negative part, otherwise I would have rated 5 stars. Great staff, easy check-in and check-out

Marcelo De Jesus T. on

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Customer did not leave a comment.

SHERREE K. on

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Great storage facility. Great customer service. I have been using this facility location for storage on and off for 13 years. I would recommend this storage location to anyone in need of this service.

Kyle D. on

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Did not use the facility. But the process for reserving a unit was effortless.

TRISTAN P. on

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Great storage facility.

HANS JUERGEN Rol K. on

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Clean your cars better. Empty plastic bottles in both of my recent rentals, paper trash and other in driver cabin & in loading space are an unnecessary optical repellent. Service was very nice, though.

MARIO I. on

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The worse experience, they use unfair tactics to sell and lie all the time, the manager Never showed,, he was hide behind a lady (employee) Be aware, they will Try to get your money all the time

HANSJUERGEN R K. on

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Check the cars before letting sign that the car is clean before even giving the keys out :)

Alejandro S. on

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Love the customer service. She was extremely helpful and kind.

Brad B. on

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Vladimir R. on

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Barbara F. on

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alex M. on

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Christopher S. on

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IRA D. on

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Alvaro and his staff were courteous, professional, communicative and kind. They made it easy to pick up and drop off. Definitely recommend this location for your Uhaul and storage needs.

John L. on

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Angel C. on

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Arleen W. on

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Thomas R. on

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Hired a truck as i hired via haul a man, as I can't mixe borders due to surgery. Ther guy after 3 delays never showed up. Spent on the phone 2 hours with CS at Uhaul, .they still haven't processed full refund and gift card for future use for the huge inconnvience. I would give 0 stars if I could

David B. on

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Nothing

Mary A. on

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Why was this my first time at this location? Superior to any other location I’ve rented from. I have rented numerous U-hauls this year. Effortless, the best, nicest facility and people. Manger is a super kind, overall good dude,

Gregorio F. on

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jonathan M. on

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Alberto M. on

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They charged a different return time. Please help for refund.

VENEZIA R. on

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Carmella D. on

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Brad B. on

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Staff friendly and helpful. good overall experience.

Rosalind C. on

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The customer service was very good, the man that was there early Saturday morning was very helpful. The experience was a good one. Last uhaul rental was like a zoo.

mustaf A. on

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Customer did not leave a comment.

Dev D. on

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Nothing. Keep doing what you are doing. You guys are absolute professionals, courteous and pleasure to deal with. I am extremely happy with your service.

Eveline P. on

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The staff was very helpful and provided great customer service

Esteban K. on

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Customer did not leave a comment.

Randall R. on

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Keep up the good work!

Jorge O. on

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Costumer service at the front desk was overall excellent Areas very clean. Totally recommended

Grisel P. on

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Your rent is outrageously expensive, I used it for less than one hour moving the stuff just two blocks from my house. I also used it two days ago the same thing.

Berker A. on

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Fernando V. on

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JORGE M. on

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Awesome service!!

Simon A. on

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Charged me for gas when I filled up to 7/8 line.

Duber O. on

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Excellent service, quick and efficient, the truck was brand new, and clean, the pick up and drop off was easy and fast. Definitely recommend this place

Jesus D. on

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You are great

Tracey B. on

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oleg V. on

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Rita H. on

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dealing with the manager here made the unpleasant circumstance of having to move 100 boxes go as smoothly as possible.

john M. on

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Alvaro M. on

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Excellent customer service

Andrea D. on

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:) I’m a happy camper!

stephen B. on

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Customer did not leave a comment.

ROSARIO I. on

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Dmitry L. on

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Overal - quick, affordable, clean. No complaints at all.

ERIKA E. on

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the truck i had smelled like urine. Gross! Told the representative and she says " yeah It's a little bit dirty"! ?? It was gross. If you rent from here make sure you truck/van is clean.

Nalini H. on

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EDGARDO M. on

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REINALDO T. on

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The truck was a little bit smelly, but for the rest everything was perfect. Thank you.

Sanchez R. on

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John M. on

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John M. on

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Pedro R. on

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John M. on

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Carmen S. on

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Very helpful, supporting and respectful.

KURTIS B. on

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The agent charged me for collision insurance even though I did not want the coverage. When I made my reservation on the website I was allowed to decline the coverage. The agent told me that U-haul requires the coverage and charged me.