location manager was rude and reluctant to help me. Van had less fuel than represented (he told me it was 3/4 full). I returned van at 3/4 full and was charged extra.Lauren R.
Moving Truck Rental in Miami, FL at Sentry Self Storage
(U-Haul Neighborhood Dealer)
Miami, FL 33137
Services at this Location:
- Mon-Sat: 9 am - 6 pm
- Sun: 9 am - 2 pm
Special Operating Hours
- 7/4/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 9:00 am - 12:00 pm
- 12/25/2021: Closed
One-Way and In-Town Local Rentals in Miami, FL 33137
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Hello, The receptionist was not friendly and bitter besides that he did his job. It felt like a hassle to ask him questions. Not a good experience. Truck was clean, well maintained. I will go to another location next time. Thank youMaxime B.
Great staff! Very helpful. Just wish they had the dolly I needed, but he tried to accommodate with others he did have and I appreciated that. Overall great experience.Yesenia R.
Van was ready to go, clean , ready to go!!Ana P.
The associate working was extremely rude. He had a horrible attitude from the moment I walked in the store. I informed him that I had a reservation, and he told me that wasn't possible because he didn't have anything available. I was going to show him my reservation number, so he decided to actually look in his computer to see if there was a reservation. Of course, he found my reservation. He tried to charge me for insurance even though I specifically said I did not want it on the reservation. Every question I asked was met with a rude, harsh attitude. It seems as if he does not care about doing business, nor does he care about creating a customer experience. I was going to rent storage at the location, but decided to rent elsewhere because of my experience with this associate.Minta M.
Highly recommended. Friendly staffMiguel A.
I went to this location because even though there was a $50 Guarantee... I wasn't able to get a van that I had scheduled. This was because Wynwood Wireless was very unprofessional and I wouldn't recommend partnering with them. They had no clue how the online check-in worked, I just tried to pick up the keys and his wife had taken them in her purse. If this is the kind of shops and workers I can expect, I don't trust U-Haul or your service after this experience. But this order that was completed went smoothly thanks to the Sentry Storage's helpful staff. Thankfully I was able to move my stuff in time but it wasn't any help to your store, Wynwood Wireless, I will never go there ever again to use your service, what a let down and frustration I didn't need on moving day. Then the girl within customer service when I called for help, she didn't believe me or understand the situation, and she didn't stick with your 'promised' guarantee.Joseph P.
the truck was given to us in DISGUSTING conditions. there was glass. fiberglass, dust and dirt everywhere. the only thing that saved this place was Frank's customer service and great attitude.Saskia L.
Great, friendly customer service. The truck was clean and ready to go.Inez C.
Did the resv online showed up and they gave me instructions to leave the truck inside when done. Everything perfect, as planned it was great.Alex S.
make sure when I place a deposit down of $100 that you have that readily available to pay out customer instead of having to wait for a checkJUSTIN F.
Super easy. Super friendly and helpful staff. Answered the phones which is very rare in Miami! Just 100% perfect service. Highly recommend!Olivia N.
The service attendant was rude and unhelpfulToussaint P.
I rented a second truck. As I mentioned that I would rent a another a week from the previous one. That other person who rented the truck to me did not disclose the safe coverage charge the way the first did I would like for your organization to return the $28 that he neglected to mention and he should also be put on a warning. Please confirm the credit of the fraud charge he made on my card for his benefit. My cell is 347-665-3861Humberto L.
very unclear-- couldn't take the truck because the gate was locked. I did the entire process of checking in through my phone and then had to re-do it with the guy at the store. same issue when I was returning it.Lauren R.
Hermes provided an outstanding friendly and professional customer service.Sonia C.
Uhaul store never applied the VIP discount code because the main office for Miami said couldn't be used until another car is rented. That is absurd, when the reason Uhaul gave me the discount, was for the mileage to cover the after hours closed office(6pm) ... and because I had to travel to other locations in order to return the unit.Maria G.
Pick up was easy, but the truck was dirty insideLeonardo P.
The gentleman I worked with was friendly and informative! It was an easy process and he made it a pleasant experience. The van was perfect for what we needed!Lindsey Y.
Hermes and Frank were very helpful, friendly and professional. Highly recommend!mark B.
They don't inspect the vehicle for gas. They mark an amount that's not correct and charge for a different one. I used the vehicle for 35 miles, put 10 gallons of fuel showed them the bill and they still charged me more money for fuel. It is impossible that the car uses more than a gallon for mile!!!!Jorge D.
Very goodJOSE C.
Everything was to my expectation.Jose R.
Truck wasn't ready. Everyone seemed confused .Isis L.
Excellent customer service, great equipment, safe area when returning vehicle after hours. Must say was a five star experience, thank you Sr. Hermes and colleague for very professional treatment.RONALD R.