Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More attention to customer. Seemed to me I may have been bothering someone to provide my business. Just my interpretation. Other than that mission was accomplished.
Juan G.
Rating:
5.0
Customer did not leave a comment.
Karin B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anfisa R.
|
Overall Experience
Rating:
2.0
One. Adv price and on the end. Totally different. , not. Even close. 3. Hour I payed. $89. Dola
Definitely not nice
Mauricio S.
Rating:
4.0
Must cal location first as the online reservation is unreliable. Upon arrival, the clerk knew of my confirmed reservation but said there was no vehicle for me. He Made calls to resolve this. I will try others before going back to UHaul again.
Barry K.
Rating:
5.0
Customer did not leave a comment.
Adam M.
|
Overall Experience
Rating:
5.0
The unit flooded and NOBODY a contacted me to let me know. Half of my items where damaged
ROGERIO S.
|
Overall Experience
Rating:
5.0
I never had a problem over the 7 years. Living abroad the communication was great on weather and the move out process and closure was very easy. Thank you!
DANA C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen M.
Rating:
5.0
Customer did not leave a comment.
Suzan M.
Rating:
5.0
Customer did not leave a comment.
Ismael A.
Rating:
3.0
Lacking customer attention skills. Not polite.
Sebastian P.
Rating:
5.0
Only problem was after we moved I. There was a roof leak and we had damage to things.
KERRI S.
|
Overall Experience
Rating:
5.0
La atención del personal es buena pero las instalaciones tienen puertas muy pequeñas y muy poca iluminación interior. Los espacios son incómodos.
JULIA M.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
FRANCISCO T.
Rating:
5.0
Customer did not leave a comment.
SHAROD F.
Rating:
1.0
Even though i had selected to do mobile checkin-in, i was forced to go into the location to claim my rental. I had to wait 15 minutes as no one was at the front desk for that time. After which, the person took an exaggerated amount of time to find my reservation, which I had made over two weeks prior, and set up my van. All this set me back a lot, and prohibited me from finishing my task since it was time sensitive.
EDUARDO C.
Rating:
2.0
The agent on site had no training or knowledge of how to process the Uhaul reservation for pickup. He was very confused and stressed. He had to call Uhaul Customer Support to help walk him thru it. He then accidentally changed our reservation drop off details which changed the price and date of drop off! We did not discover this until after we drove away with the Uhaul and had to call a support manager to make the adjustment back to our original reservation details.
PARIS K.
Rating:
5.0
Flawless and fast pick-up and return. But driver lower mirror was broken. Repair broken mirror. Thanks
FRED G.
Rating:
3.0
He wasn't very pleasant to talk to. I asked him was a question and he talk with such aggressiveness. Like he was upset. I only used this location cause the location I usually use did not have my truck size. I will never use this location again.
Dannett W.
Rating:
5.0
Great service, very ease. Person who helped is very polite.
LUIS S.
Rating:
5.0
I had trouble with the 24/7 app but that was not the locations fault.
Mark B.
Rating:
5.0
I didn't accept the safe coverage and was charged
Brandon B.
Rating:
5.0
Customer did not leave a comment.
Haris S.
Rating:
5.0
Customer did not leave a comment.
Estefania C.
Rating:
5.0
Joe was amazing, very happy with his customer service
Dijana D.
Rating:
1.0
Better customer service, the attendant on site needs better customer service skills, needs to be more helpful. He had the odociity to say he is not uhaul but self storage, but at the end he represents Uhaul and should give a good service regardless. Very argumentative and unpleasant experience.
ANABEL R.
Rating:
3.0
the actitud of the guy from front desk was not friendly
Juan R.
Rating:
5.0
A great place for storage. Staff very friendly and helpful. Highly recommended!!!
BRENDA L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S.
Rating:
5.0
Never work with this storage
Alp F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wesley A.
Rating:
5.0
Customer did not leave a comment.
SCOTT M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ydabel H.
Rating:
1.0
location manager was rude and reluctant to help me. Van had less fuel than represented (he told me it was 3/4 full). I returned van at 3/4 full and was charged extra.
Lauren R.
Rating:
5.0
This is the best storage I will definitely without a doubt come back when I need another
Christopher A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ariana H.
Rating:
5.0
The staff was friendly and always helpful. It was a disappointment to treat a long time client with two rent increase in a period of about 16 months.
Jose C.
|
Overall Experience
Rating:
5.0
Absolute terrible experience. Staff was friendly but I kindly requested (over 15times) for the light to be repaired outside of my storage unit. I rented for 6 months and 5months I could not see anything inside my unit as the light was still out.
This is the reason I cancelled my contract and moved my things out of the unit to another storage facility.
Craig E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julio Daniel B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tony M.
Rating:
3.0
Hello,
The receptionist was not friendly and bitter besides that he did his job. It felt like a hassle to ask him questions. Not a good experience.
Truck was clean, well maintained. I will go to another location next time.
Thank you
Maxime B.
Rating:
4.0
Great staff! Very helpful. Just wish they had the dolly I needed, but he tried to accommodate with others he did have and I appreciated that. Overall great experience.
Yesenia R.
Rating:
5.0
Customer did not leave a comment.
Jorge G.
Rating:
4.0
Van was ready to go, clean , ready to go!!
Ana P.
Rating:
5.0
Customer did not leave a comment.
Ismael A.
Rating:
2.0
The associate working was extremely rude. He had a horrible attitude from the moment I walked in the store. I informed him that I had a reservation, and he told me that wasn't possible because he didn't have anything available. I was going to show him my reservation number, so he decided to actually look in his computer to see if there was a reservation. Of course, he found my reservation. He tried to charge me for insurance even though I specifically said I did not want it on the reservation. Every question I asked was met with a rude, harsh attitude. It seems as if he does not care about doing business, nor does he care about creating a customer experience. I was going to rent storage at the location, but decided to rent elsewhere because of my experience with this associate.
Minta M.
Rating:
5.0
Customer did not leave a comment.
minggui Y.
Rating:
5.0
Highly recommended. Friendly staff
Miguel A.
Rating:
1.0
I went to this location because even though there was a $50 Guarantee... I wasn't able to get a van that I had scheduled. This was because Wynwood Wireless was very unprofessional and I wouldn't recommend partnering with them. They had no clue how the online check-in worked, I just tried to pick up the keys and his wife had taken them in her purse. If this is the kind of shops and workers I can expect, I don't trust U-Haul or your service after this experience. But this order that was completed went smoothly thanks to the Sentry Storage's helpful staff. Thankfully I was able to move my stuff in time but it wasn't any help to your store, Wynwood Wireless, I will never go there ever again to use your service, what a let down and frustration I didn't need on moving day. Then the girl within customer service when I called for help, she didn't believe me or understand the situation, and she didn't stick with your 'promised' guarantee.
Joseph P.
Rating:
3.0
the truck was given to us in DISGUSTING conditions. there was glass. fiberglass, dust and dirt everywhere. the only thing that saved this place was Frank's customer service and great attitude.
Saskia L.
Rating:
5.0
Great, friendly customer service. The truck was clean and ready to go.
Inez C.
Rating:
3.0
Customer did not leave a comment.
Tianee C.
Rating:
5.0
Did the resv online
showed up and they gave me instructions to leave the truck inside when done.
Everything perfect, as planned
it was great.
Alex S.
Rating:
5.0
Customer did not leave a comment.
Amara M.
Rating:
1.0
make sure when I place a deposit down of $100 that you have that readily available to pay out customer instead of having to wait for a check
JUSTIN F.
Rating:
5.0
Customer did not leave a comment.
Lyndsay H.
Rating:
5.0
Super easy. Super friendly and helpful staff. Answered the phones which is very rare in Miami! Just 100% perfect service. Highly recommend!
Olivia N.
Rating:
5.0
Customer did not leave a comment.
JuanJo M.
Rating:
5.0
Customer did not leave a comment.
MARY P.
Rating:
3.0
The service attendant was rude and unhelpful
Toussaint P.
Rating:
1.0
I rented a second truck. As I mentioned that I would rent a another a week from the previous one.
That other person who rented the truck to me did not disclose the safe coverage charge the way the first did
I would like for your organization to return the $28 that he neglected to mention and he should also be put on a warning.
Please confirm the credit of the fraud charge he made on my card for his benefit.
My cell is 347-665-3861
Humberto L.
Rating:
2.0
Customer did not leave a comment.
Rashada C.
Rating:
5.0
Customer did not leave a comment.
Kristin C.
Rating:
3.0
very unclear-- couldn't take the truck because the gate was locked. I did the entire process of checking in through my phone and then had to re-do it with the guy at the store. same issue when I was returning it.
Lauren R.
Rating:
5.0
Hermes provided an outstanding friendly and professional customer service.
Sonia C.
Rating:
1.0
Uhaul store never applied the VIP discount code because the main office for Miami said couldn't be used until another car is rented. That is absurd, when the reason Uhaul gave me the discount, was for the mileage to cover the after hours closed office(6pm) ... and because I had to travel to other locations in order to return the unit.
Maria G.
Rating:
5.0
Pick up was easy, but the truck was dirty inside
Leonardo P.
Rating:
5.0
The gentleman I worked with was friendly and informative! It was an easy process and he made it a pleasant experience. The van was perfect for what we needed!
Lindsey Y.
Rating:
5.0
Hermes and Frank were very helpful, friendly and professional. Highly recommend!
mark B.
Rating:
1.0
They don't inspect the vehicle for gas. They mark an amount that's not correct and charge for a different one. I used the vehicle for 35 miles, put 10 gallons of fuel showed them the bill and they still charged me more money for fuel. It is impossible that the car uses more than a gallon for mile!!!!
Jorge D.
Rating:
5.0
Very good
JOSE C.
Rating:
5.0
Everything was to my expectation.
Jose R.
Rating:
4.0
Customer did not leave a comment.
Alejandro U.
Rating:
5.0
Customer did not leave a comment.
Liza V.
Rating:
2.0
Truck wasn't ready. Everyone seemed confused .
Isis L.
Rating:
5.0
Excellent customer service, great equipment, safe area when returning vehicle after hours. Must say was a five star experience, thank you Sr. Hermes and colleague for very professional treatment.
RONALD R.
Rating:
3.0
I reserved a truck through the internet. Issuance was offered and I waived it, but when I got to the location to pick it up, I believe the person at the location add it again and I was charged for something I didn't need.
Everything else was good.
Camilo P.
Rating:
4.0
Customer did not leave a comment.
Flavia M.
Rating:
5.0
Good attention very helpful nice place
Jose P.
|
Reservation
Rating:
2.0
The man that assisted me in the office was not helpful did not want to rent me additional furniture dolly and did not want to close out my rental when I returned. I asked him to do the final charges now and he was u happy about that but did it. His coworker jumped in and helped and it was excellent, the coworker a younger man with a shaved head and glasses, was very helpful and professional unlike his coworker. The man that was helping me originally me told me this was not a Uhaul location and reffered me to another location for future use. I would not use this location again.
Danielle L.
Rating:
2.0
First of all, I did all the process online, the express check in, so it was supposed to be very fast and smooth. Nothing like this happened. I had to go into the store and wait 10 minutes because the guy was on the phone. Then when he was gonna start doing my thing, another client asked him for something and then he started doing what the new client needed.
After that he made me filled out all the info I entered the day before through the website. He even asked for my credit card. I already entered it the day before.
Then I found that my reservation had many add ons that I didnt ask for.
FInally it took 45 mins to get the truck.
Worst experience ever
GABRIEL G.
Rating:
4.0
Not much, just the location on a busy street and small parking lots make it slightly challenging to maneuver the truck in and out.
Andrew B.
Rating:
5.0
Perfect
Dreisy F.
|
Reservation
Rating:
1.0
Sitio oscuro, sucio y con marcas de filtración en la pared. La persona que atiende no es amable
Mariela B.
|
Reservation
Rating:
3.0
Only after renting the unit did I notice how dirty it was. To make matters worse, I spotted a ROACH crawling up the wall! Gross! I just hope my belongings don't become infested. :-(
April H.
|
Reservation
Rating:
3.0
Staff is great, they want to help.
My issue is with the reservation website. I reserved a unit size that was not available, had to pay more for a bigger unit I didn’t really need.
Alejandro Z.
|
Reservation
Rating:
1.0
Very poor customer service! Called to get a matter resolved only to get hung up on by a representative. Will never rent from Uhaul again! I was charged for 2 days when I only had the truck for one day. At the time of the rental I was told to return the truck before closing which I did. The rep was not even able to explain the extra charges to me and mentioned that he wished his boss did not have uhaul services there. Ridiculous! Instead to just refunding my money back for the extra day I was charged for, I was told by uhaul that there was nothing they could do. When your moving every penny counts and clearly Uhaul wants them all for themselves.
Emmanuel S.
Rating:
5.0
Excelente
Monica R.
Rating:
5.0
Great customer service. Friendly staff and professional
Dragan P.
Rating:
4.0
N/a
Kaleb H.
|
Reservation
Rating:
5.0
Very good service from Frank .
Everything was easy
Maria C.
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Kristin C.
Rating:
5.0
Friendly staff and a good location
Nicholas C.
|
Reservation
Rating:
1.0
Sneaky overcharge - has to call to correct.... would not trust this location again
Edgar M.
Rating:
5.0
Excelente team y servicio
Fernando V.
Rating:
5.0
Customer did not leave a comment.
Julia M.
Rating:
3.0
Reserved the storage on the website & followed up by writing to confirm details. All was set up, then the day before terms changed while on phone. Next day, mgr confirmed original terms. Frustrating!
Jasmine L.
|
Reservation
Rating:
2.0
The car had garbage still on the console when I received it. The car panel show window shield liquid low, and tire low.
Also, when selecting my car I declined insurance, however, when in the site they added the insurance without notifying me. I do not hidden charges, and uhaul should make their consumers aware of changes.
Jennifer B.
Rating:
5.0
This comment is not for this loation since they actually were the ones able to provide me with a van and with great service. This will be for the location at 1880 West Ave. My access code to get the keys was never sent to me. I spent 1.5 hrs. trying to get this resolved. There was no one at the office after 10am. When I looked into the office it looked dirty and like abandon. Because of this I was late to complete the what I had plan for that day (work related).
Mayra H.
Rating:
3.0
Truck was new, but it would be nice if someone could sweep and clean any trash after every rental. The difference will be well appreciated.
RICHARD L.
Rating:
3.0
It was too small and expensive compared to other storage units in the area.
andre g.
|
Reservation
Rating:
5.0
Sofi is the best!
Elisa T.
|
Reservation
Rating:
4.0
I don’t like close at 10 pm.
NICOLAS V.
|
Overall Experience
Rating:
4.0
I didn’t end up using the storage unit but the contact with the facility was good. They called to confirm and were very accommodating when I called to cancel it. I do wish they accepted trailers.
Melody W.
|
Reservation
Rating:
5.0
Hi. I cancelled the reservation, I spoke with Alex on the phone. I should be receiving the refundable fee I paid to make the reservation. Thank you.
Sydney D.
|
Reservation
Rating:
4.0
I needed two furniture dolly but they only had one available, this is the only negative part, otherwise I would have rated 5 stars. Great staff, easy check-in and check-out
VICTOR J.
Rating:
5.0
Customer did not leave a comment.
Marcelo De Jesus T.
Rating:
5.0
Great storage facility. Great customer service. I have been using this facility location for storage on and off for 13 years. I would recommend this storage location to anyone in need of this service.
SHERREE K.
|
Overall Experience
Rating:
5.0
Did not use the facility. But the process for reserving a unit was effortless.
Kyle D.
|
Reservation
Rating:
5.0
Great storage facility.
TRISTAN P.
|
Overall Experience
Rating:
3.0
Clean your cars better. Empty plastic bottles in both of my recent rentals, paper trash and other in driver cabin & in loading space are an unnecessary optical repellent. Service was very nice, though.
HANS JUERGEN Rol K.
Rating:
1.0
The worse experience, they use unfair tactics to sell and lie all the time, the manager
Never showed,, he was hide behind a lady (employee)
Be aware, they will
Try to get your money all the time
MARIO I.
|
Overall Experience
Rating:
3.0
Check the cars before letting sign that the car is clean before even giving the keys out :)
HANSJUERGEN R K.
Rating:
5.0
Love the customer service. She was extremely helpful and kind.
Alejandro S.
Rating:
3.0
Customer did not leave a comment.
Brad B.
Rating:
5.0
Customer did not leave a comment.
Vladimir R.
Rating:
5.0
Customer did not leave a comment.
Barbara F.
Rating:
3.0
Customer did not leave a comment.
alex M.
Rating:
5.0
Customer did not leave a comment.
Christopher S.
Rating:
5.0
Alvaro and his staff were courteous, professional, communicative and kind. They made it easy to pick up and drop off. Definitely recommend this location for your Uhaul and storage needs.
IRA D.
Rating:
5.0
Customer did not leave a comment.
John L.
Rating:
5.0
Customer did not leave a comment.
Angel C.
Rating:
5.0
Customer did not leave a comment.
Arleen W.
Rating:
1.0
Hired a truck as i hired via haul a man, as I can't mixe borders due to surgery. Ther guy after 3 delays never showed up. Spent on the phone 2 hours with CS at Uhaul, .they still haven't processed full refund and gift card for future use for the huge inconnvience. I would give 0 stars if I could
Thomas R.
Rating:
5.0
Nothing
David B.
Rating:
5.0
Why was this my first time at this location? Superior to any other location I've rented from. I have rented numerous U-hauls this year. Effortless, the best, nicest facility and people. Manger is a super kind, overall good dude,