Customer Reviews for Sentry Storage Properties of Belleview LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sentry Storage Properties of Belleview LLC

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Grover S. on

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Jimmy M. on

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The only thing I did not like was the person that called me back for a Courteous call said one thing then when I got to the office to pick up unit they said another they’re not on the same page on what you can do

Redmond H. on

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Nothing

Steven C. on

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Kathryn L. on

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Lisa is my HERO - she bent over backwards to help me with a small truck rental so my daughter could move over a weekend during the hours that they are closed (we couldn't have done it without her) Lisa's efforts are greatly appreciated and you can rest assured we will be using this location for any future rentals !!!

Corey M. on

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I had problems with the mobile pick up and drop off. The website could not recognize my location even with location services on (in my phone). If the office associate had not still been there, I would not have been able to rent the truck. Also, when we got about a mile down the road, the service tire light came I. And also some sort of trailer light. I was not hauling a trailer so I do t know what that was about. I was also charged an extra $20 to have the office check in my returned truck even thought the Uhaul website was not picking up my location. I called and reported the issue to Uhaul once I returned the truck and the person I spoke to said they would note my account so I would not be charged. I will not use pick up or return by mobile again. A $20 rental turned into $85. I was told my amount would be $63. I was not satisfied with Uhaul. The location where I picked it up was fine and the person that helped me get the truck was wonderful. He stayed late to help me because the website was not working.

Cheryl B. on

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Debrorah S. on

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Nothing everything was prefect.

Ronald B. on

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Sarah Q. on

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JOHN T. on

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BAD experience using the Android phone app! ...not again!

Bernard S. on

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CHUCK W. on

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Cheryl C. on

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The gentleman there was nice. I'm waiting on final appraisal then I will be using my storage. Just happy to find one at a reasonable price here.

Roger G. on

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i drove 12.1 miles- returned it 3 hours due to trip cancelation they charged me 10.00 for gas - put 2 gal. gas in it - and 25.00 for cleaning fee - i would like my 35.00 back please

Chris P. on

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Stephen C. on

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tried to fill the unit up with gas but because of hurricane Dorian there was none within a reasonable distance to fill up the truck. Consequently I had to pay U-Haul a inflated amount for gas.

Brian H. on

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Did the drop off online went fine no problems

John D. on

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Your app needs work. We were scheduled to pick up the truck at 7am, then it changed to 8am, I'm not sure why. The app did not recognize my boyfriend from his picture ID on file so we were even later getting the truck at 9. This was very stressful starting our move 2 hours late!

Lady F. on

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The air conditioning system was not pushing out cold air.

Lorena A. on

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We used the truck for 4 hours and received a $25.00 cleaning fee for what? Last time my company will use.

Jim S. on

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STOP TEXTING ME AND TELLING ME MY TRUCK IS DUE BACK IN 6 OR 8 HOURS. ITS A 24 HOUR RENTAL. I KNOW YOUR PLOY IS TO GET IT BACK SO IT CAN BE RENTED AGAIN FOR 24 HOURS. i'LL KEEP IT 24 HOURS JUST TO SPITE YOU!!! OR ILL GO TO PENSKE.

Terri S. on

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Bil P. on

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Thomas L. on

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Did not address my issues

Richard E. on

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HILDA S. on

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Nothing. I had rent Uhaul at this location for over 10 years. The workers are extraordinary friendly and professional.

Chelsey C. on

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Harold H. on

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Jesus B. on

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Everything was effortlessly no complaints here. And the convenience of using my smartphone to pick up the rental was so easy and quick.

Thomas O. on

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Great assistance by the team here... friendly and helpful... thanks for an easy rental

Arthur K. on

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The only good thing i can say about this location is that Lisa is the best at what she does. Other than that i was charged 25.00 for them saying a truck was left dirty and with that i was never showed the pics by Ed or his boss Jason. I will continue to seek higher authority.

Paul W. on

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Since it was raining buckets of water, I had no ability to inspect the trailer I rented. The next day when the rain stopped, I discovered that this trailer had cracked and faded paint everywhere, rusty wheel rims, two of the four rear lights were pushed in from the grommets. I checked the data plate and discovered the trailer was built in 1991, 28 years ago. Does U-Haul have any kind of rebuild facility or do you rent the trailers until they self destruct on the highway? The procedures for renting the trailer were horrible and I was forced to data transmit my driver's license to a non-secure website with no SSL.(Data breach anyone???) I think next time I will just buy my own trailer. Overall, I was not satisfied.

Thelma Lou W. on

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Staff was great, was disappointed since suggested via u haul as a facility with the first month free option with rental of moving van that they would not acknowledge and apply discount

Hortensia L. on

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Very good customer service- very accommodating to all our needs and particular situations. Thank you!

Raymond T. on

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Nice facility, easy move in, fair price.

Harry K. on

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Everyone at Sentry Storage in Belleview EXCEEDED our expectations CONSISTENTLY. We will ALWAYS appreciate the exceptional treatment and courteous professionalism that EVERYONE displayed.

MARK K. on

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Customer for over 14 years. Cleaned out unit 8th of the month. Called to ask that since we moved out only 2 days after our auto-debit payment that we might be refunded. Told that "policy is policy".

Robin S. on

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Lisa and the crew at Sentry made my storage experience very nice I would definitely use them again if needed.

JUDY M. on

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great people an felt very safe going their by myself will rent there again

William T. on

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Especially the staff and management were great..

Levonda G. on

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Professional and friendly

VINCENT K. on

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I rented a storage unit here for 7 years and had no problems. I do recommend this facility to my friends and family.

Dennis M. on

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A great experience.

Kathleen S. on

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Thank you so much for all the help during the time I had my furniture and treasures in two storage units. The air conditioning was maintained so humidity was perfect for my things. Excellent help!

Sarah D. on

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Lisa was great and very helpful even when I was asking about renting a moving truck even though it was close to the close of business.