Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return location was awesome. Attendant said vehicle we were given was unsafe to drive and shouldn’t have been on road when we told her how bad it was to drive. She said everything we noted damaged was prior marked. Return was a snap.
KARA S
Rating:
5.0
everything was great
so helpful
tysvm
DIANE W
Rating:
5.0
Customer did not leave a comment.
CASSANDRA W
Rating:
5.0
Excellent service
AMY M
Rating:
5.0
Customer did not leave a comment.
ALBERT W
Rating:
5.0
Lisa was great. Thanks again!
James R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM P
Rating:
3.0
Dropped off no one there
TIMOTHY H
Rating:
5.0
Keep all gas tanks full. It’s easier to fill then to guess how much gas to put in.
DONALD P
Rating:
4.0
An employee hook it up for you
MARTHA N
Rating:
1.0
Focus on customer service, cleanliness and sticking to reservations.
JUSTICE F
Rating:
4.0
Personnel was very helpful, knowledgeable and friendly. They were worried about the windshield.....as in I might be responsible for it. I showed them personal pics I took of broken windshield at the pick up location. They agreed that it was not my responsibility and that I should have refused the truck at the pickup location. Since the moving pads were not given to us in bags, they agreed that the count was off and didn't charge us for 5 missing blankets. The equipment did work well during the entire trip.
Kevin M
Rating:
4.0
Good Service from the staff , but maintenance is neglected
At the property (broken access door).
Robert N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis G
Rating:
4.0
Customer did not leave a comment.
Melissa W
Rating:
5.0
Location was awesome easy to get to and convenient staff in the building was awesome helped me out got me in and out in a matter of minutes by far my best U-Haul experience
MATTHEW B
Rating:
5.0
Customer did not leave a comment.
Mary J
Rating:
5.0
Customer did not leave a comment.
MARQUITA O
Rating:
4.0
Customer did not leave a comment.
CELESTINE S
Rating:
5.0
Customer did not leave a comment.
JOSEPH P
Rating:
3.0
Customer did not leave a comment.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
Felix R
Rating:
5.0
Customer did not leave a comment.
Margaret S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELO D
Rating:
1.0
See above comments!
KRISTY V
Rating:
5.0
Customer did not leave a comment.
JULIO K
Rating:
5.0
Customer did not leave a comment.
Gerald H
Rating:
5.0
Customer did not leave a comment.
Elvin H
Rating:
4.0
Customer did not leave a comment.
MARY D
Rating:
4.0
Customer did not leave a comment.
MARY D
Rating:
5.0
Highly recommend! Thank you Lisa for the help!
WENDY S
Rating:
5.0
Customer did not leave a comment.
RUSSELL B
Rating:
5.0
Great service.
Ruby A
Rating:
5.0
Service was great!
THERESE B
Rating:
5.0
Just a suggestion.. have locking gas caps on trucks. We had over $100 worth of fuel stolen.
Stephen E
Rating:
5.0
Customer did not leave a comment.
Mary J
Rating:
5.0
Everything was well explained. All equipment on the truck worked well.
JANET P
Rating:
5.0
Nothing it was perfect
CHAD B
Rating:
4.0
Customer did not leave a comment.
SUSAN N
Rating:
4.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
equipment was in great shape, and mechanical condition. performed flawlessly on trip across country. staff very friendly and helpful on both ends....
STEVEN T
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Customer did not leave a comment.
KELLY K
Rating:
5.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
? Everything went great and we are happy with the service.
ROGER C
Rating:
3.0
SENTRY
LISA B
Rating:
5.0
Lisa was great to work with!
HEIDI L
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Balance front wheels. Replace key tumbler.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
Sharon N
Rating:
5.0
Customer did not leave a comment.
Douglas H
Rating:
3.0
Using the app to pick up NEVER WORKS. The app is TRASH.
Doug H
Rating:
5.0
Great customer service and location
Trucks are clean and bride very comfortable.
Elliot F
Rating:
5.0
Everything was very good Thanks Richard
Richard R
Rating:
5.0
The attendant was very polite and helpful
Jeffrey S
Rating:
4.0
Customer did not leave a comment.
ERROL F
Rating:
5.0
Drop off location was ideal. The people there were very customer oriented and motivated.
The experience was smooth.
MICHAEL O
Rating:
5.0
Customer did not leave a comment.
Harold P
Rating:
5.0
Customer did not leave a comment.
Laetitia C
Rating:
4.0
Customer did not leave a comment.
Doug H
Rating:
5.0
Customer did not leave a comment.
wayne d
Rating:
5.0
Nothing! The interaction was exceptional!
Timothy B
Rating:
2.0
My pickup time was 8am. The truck was not ready.
Joe L
Rating:
5.0
Thank you the truck was awesome, clean and easy to drive, we was able to complete our task in one day rather than Two.
robert s
Rating:
5.0
Customer did not leave a comment.
Albert W
Rating:
4.0
They are in a very convenient location just over the railroad tracks heading out of Belleview.
Raymond C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle B
Rating:
5.0
All was very good.
Raymond B
Rating:
5.0
Customer did not leave a comment.
Travon A
Rating:
5.0
Customer did not leave a comment.
Nate W
Rating:
5.0
Customer did not leave a comment.
Omar D
Rating:
5.0
Even though I have a U-Haul business less than a mile from my house, I prefer to use Sentry Storage. The staff is friendly and accommodating. The manager, Lisa, provides excellent customer service. Even at the busiest times, Lisa will have a smile on her face and greet each customer as they enter.
Eileen S
|
Overall Experience
Rating:
4.0
Everything was good, the employee was very nice to me.
teodoro S
Rating:
5.0
Only place that had the 4 x 8 trailer I needed. Young lady that took care of the contract and got me hooked up was very professional and knowledgeable. The trailer was clean and in good shape. Made for an enjoyable tow.
James w
Rating:
5.0
Customer did not leave a comment.
Dianne W
Rating:
5.0
Really nice people work here. This is a great place.
April K
Rating:
5.0
Excellent place to for moving
Turgay N
Rating:
3.0
Offer more trailers with ramps or drip down tailgates.
David B
Rating:
5.0
Furniture dolleys not available only issue I had.
James T
Rating:
5.0
They were very helpful 🙂
Susan P
Rating:
4.0
Get uhaul online faster. That was our hold up today.
Nancy V
Rating:
1.0
Hooked us up to wrong trailer, then when switched, did not secure it. Trailer came off 5 miles from dealer. Also, forgot to give me dolly I paid for. Took him 40 minutes to sign paperwork and play. Person we dealt with a joke. The woman in phone was helpful and made situation right.
Kim H
Rating:
5.0
Customer did not leave a comment.
Mack H
Rating:
5.0
Customer did not leave a comment.
thomas p
Rating:
5.0
Customer did not leave a comment.
Aquana M
Rating:
5.0
Customer did not leave a comment.
Kimberly G
Rating:
5.0
Customer did not leave a comment.
Xavier H
Rating:
3.0
Customer did not leave a comment.
Julia G
Rating:
5.0
Customer did not leave a comment.
Kevin G
Rating:
5.0
Customer did not leave a comment.
Jesus S
Rating:
4.0
Customer did not leave a comment.
Victoria S
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
3.0
Customer did not leave a comment.
Dallas H
Rating:
4.0
Staff very friendly and awesome!
Don A
Rating:
5.0
Customer did not leave a comment.
Julio R
Rating:
5.0
uniforms, cleanliness of the workers the look like the are going to wash a car or work on the yard.._ they where really nice but the dress code is horrible.
Genaro M
Rating:
5.0
Customer did not leave a comment.
LARRY L
Rating:
5.0
Customer did not leave a comment.
OSEAS S
Rating:
5.0
Customer did not leave a comment.
Gary S
Rating:
5.0
People at this location are friendly, cheerful and work hard to make sure that your rental needs are met. Excellent customer service!
Dale S
Rating:
5.0
Train me ( the driver) on directions. I've only lived in the area 25 years. Thankyou
Douglas S
Rating:
5.0
Customer did not leave a comment.
Anthony R
Rating:
5.0
Very pleased with the Sentry staff and ease of renting the storage unit. The unit itself is climate controlled , handy to get to, as well as almost brand new. Well satisfied.
clyde w
|
Reservation
Rating:
5.0
Used this storage unit for almost a year and half. Would definitely use again.
Jennifer T
|
Overall Experience
Rating:
5.0
The gentleman there was nice. I'm waiting on final appraisal then I will be using my storage. Just happy to find one at a reasonable price here.
Cheryl C
|
Reservation
Rating:
4.0
Staff was great, was disappointed since suggested via u haul as a facility with the first month free option with rental of moving van that they would not acknowledge and apply discount
Thelma L
|
Reservation
Rating:
5.0
Very good customer service- very accommodating to all our needs and particular situations.
Thank you!
Hortensia L
|
Reservation
Rating:
4.0
Nice facility, easy move in, fair price.
Raymond T
|
Reservation
Rating:
5.0
Everyone at Sentry Storage in Belleview EXCEEDED our expectations CONSISTENTLY. We will ALWAYS appreciate the exceptional treatment and courteous professionalism that EVERYONE displayed.
Harry K
|
Overall Experience
Rating:
1.0
Customer for over 14 years. Cleaned out unit 8th of the month. Called to ask that since we moved out only 2 days after our auto-debit payment that we might be refunded. Told that "policy is policy".
MARK K
|
Overall Experience
Rating:
5.0
Lisa and the crew at Sentry made my storage experience very nice I would definitely use them again if needed.
Robin S
|
Overall Experience
Rating:
5.0
great people an felt very safe going their by myself will rent there again
JUDY M
|
Overall Experience
Rating:
5.0
Especially the staff and management were great..
William T
|
Overall Experience
Rating:
5.0
Professional and friendly
Levonda G
|
Reservation
Rating:
5.0
I rented a storage unit here for 7 years and had no problems. I do recommend this facility to my friends and family.
VINCENT K
|
Overall Experience
Rating:
5.0
A great experience.
Dennis M
|
Overall Experience
Rating:
5.0
Thank you so much for all the help during the time I had my furniture and treasures in two storage units. The air conditioning was maintained so humidity was perfect for my things. Excellent help!
Kathleen S
|
Overall Experience
Rating:
5.0
Lisa was great and very helpful even when I was asking about renting a moving truck even though it was close to the close of business.