Customer Reviews for Sep's
(U-Haul Neighborhood Dealer)

Rating:

1.0

The lady there was so hateful. She was playing a game when I got there and was not wanting to help me. She had to call someone else to sign the truck over to me. When I finally got thru with all that, the truck was behind the liquor store there in a dark spot. If I had not had my phone out I could not of seen the truck. After that I went to put the dolly in the back and couldn't get the lock open so I went back in the store to tell her and she got pissed again came out opened the lock and told me I would not be able to use it. She took and stormed off.

Rating:

1.0

No Key drop off when returning truck. Nobody would answer phone calls from provided number by U-Haul. Would not recommend, they should stick to selling the booze since it was a liquor store.

Rating:

2.0

Person did not come out to check truck while we where there we just gave her Key and was not told of extra charges until I received a statement on my email. To me this is bad customer service.

Rating:

3.0

Closed when dropped off. Contacted Uhaul and they contacted owner who advised where to leave key.

Rating:

4.0

Sep's was a nice place to stop....and ultimately purchased a bottle of Jack Daniel's after conveying the typical issues encountered with a 20 foot truck that had endured atmospheric re-entry from deep space orbit. Very nice staff and would most definitely go back to this location for a bottle of vodka. 2 thumbs WAY up!

Rating:

5.0

Nothing, the owner there is awesome!

Rating:

5.0

PERFECT, Great Customer Service Always ?? Truck was Spotless, No Problem what so ever ?? Thank You.

Rating:

3.0

The lady receiving the trailer was not sure how to receive it but was very helpful in getting me on my way.

Rating:

5.0

Great Customer Service ??

Rating:

5.0

Location was clean. Friendly and knowledgeable

Rating:

4.0

I never received a confirmation call regarding my rental request. I thought I was supposed to get one? Something popped up about a $50 credit if I didn't receive a confirmation phone call from the reservation location. I still drove to the site and waited for the to open for the day and hoped my truck was there. When the store opened, the lady working asked why I didn't reserve where I didn't have to check in. I explained that I wasn't sure how all of it worked but I know for the next time I need to rent a truck. No mention was given about missing a phone calll but then, I also didn't get a receipt because her printer wasn't working. Sure hope a photo of and incomplete receipt will work on my business expenses and the IRS, if I get audited. The lady was very friendly and helpful, but you have to realize that most people need an actual receipt for tax purposes. This was a business expense for me as I had to drive to pick up a load of materials for my work. I am self-employed and the IRS watches my expenses pretty closely. Please help this location get the printer fixed. Thanks, Trina Wolf Dirt Digger Farms cell: 940-447-1505