The best of the best helps us every time we rent and goes the extra mile. THANKS !!!
TERRY L
Customer Reviews for Sequim Outdoor Options
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
keep doing what your doing outstanding customer serviice!!! 1
FRED AGreat service
BRYAN ANothing, such a good place to rent. Refreshing to get that kind service! A+
STEVEN BThis location is always friendly, efficient, and answers the phone and questions immediately. I appreciate all they do to make the experience as easy as possible from the customer side!
NEILUFAR NThe people were very helpful!
GLEN MGreat customer service !! Super friendly and kind :) Now days it’s nice to have a friendly nice person to help you, we totally appreciate the friendly service!
Rebeckah SFriendly and professional.
Rachel BHe was very helpful and I would highly recommend this location
Danita DThe process was very easy and the perfect trailer was available.
COREY MExcellent customer service and everything was easy from check out to return. Thank you!
BROOKE GBest Uhaul experience I've ever had. Kudos to the family running this business.
RICHARD ACustomer service was above and beyond. Thank you sooooooo much !!!!!
Jeffrey GWhen I brought the trailer back the young woiman at Sequim Valley U-Haul distributor took it right in promotly; checked out the condition of the traler (all fine) and accepted its return in a prompt and efficient manner. Please with the way the whole trip went from Virginia to Washington State.
GORDON JA very pleasant and professional experience!
Kenneth BExcellent assistance getting information entered into their system, as well as assistance hitching and un-hitching trailer. Very friendly. And they have an espresso stand close by!
Dennis WThe folks at Sequim Valley on Gilbert Road were very friendly and helpful on both of our recent local truck rentals. They helped us by navigating the UHaul website in order to set up the reservations that we needed. I don’t rent trucks very often, but these folks made our experience painless if not enjoyable. Their kids even helped take care of our puppy which was trying to distract from our transaction. Thanks for two good experiences!
Lawrence LI was disappointed that they did not have any smaller vehicles as we did not need a 15' truck. But, it was a sudden need for a vehicle and we had to use what we could get. The truck was clean and everthing about the contract and use was well explained.
Juli MVery friendly and efficient. Would recommend to friends and family.
rYAN bConveniently located. Small business, but efficiently handled. No delays. Would definitely use, again, if I need it.
Sherrie STristen was excellent in meeting my needs. He was very Customer oriented. There are a lot of Uhaul dealers in our area, this is the best dealer.
Robert DWe were a little confused about the location. There was another U Hail just across the street. Once we figured that out it was all good.
Joanne LSuch nice people!!!
Kurt GEasy pick up and drop off.
Kimberly CSo my comment does not reflect my experience at the actual rental location I picked the trailer up at. This is regarding my communication with the U-Haul customer service agents who I spoke with, multiple agents. The first four agents had no idea what they were talking about I was told there were no trailers in my area and nothing remotely close to me. It wasn’t until the last agent who I spoke with who said that was incorrect and it turned out there was actually four trailers that I personally visually sought at three different facilities in my area. your customer service agents that you call up in attempt to rent equipment are very misinformed and it’s very sad to see that there’s such a disconnect in in your operation. The person who I dealt with when I actually picked this trailer up was fantastic. Your representatives who pick up the phone to help customers don’t have a clue what they’re doing.
Tim WShould be open earlier. We had to wait until 10am. Takes away from travel time.
Susan BThe lady in the office went above and beyond in her effort to take care of our needs. She gets a 5-star rating!
LOWELL RIt was okay.
David FThe young lady that checked us in was very thorough with her responsibilities, she was pleasant in manners and presents herself as a professional.
Donna BIt was a car hauler, worked well for us, the lady checking us out was very helpful.
Tim FMobile Uhaul pick-up and return runs very slowly, I feel the website could be made more efficient. However the location, and local business was awesome.
Kaittlyn RThis business is a model for others in how to provide customer service. I would and will recommend them to anyone.
Greg SExcellent experience 👏
Randall LBest uhaul experience in my life. Thank you.
James MLooks like they need more utility trailers available.
Jeffrey UGreat help and very friendly.
dennis lThe Service provider and location of this uhaul were excellent and the representative went above and beyond to help me rent a truck. Despite having multiple issues with the uhaul website.
jeremy pGreat customer service.
Sandra MBoth the pick-up and drop off personnel were very efficient, helpful and friendly. I have no complaints and was pleased with their professional service. (I will be posting this review for both the pickup and drop off locations.) However, I will never rent from U-Haul again, unless absolutely necessary and would never consider recommending U-Haul to anyone. The reason is your "reservation" system. It is like some sort of Seinfeld episode, only it's not funny. If the "reservation" doesn't hold the chosen vehicle, nor the location or the time, just exactly what is it reserving? To say that an agent will call you the day before the rental to tell you what is available, really just saying "Fill out this form and we will call you and tell you what we may give you." So as a customer, all the prep of lining up moving help, truck, time off work, storage availability etc. etc. is to no avail. So you make the plans and then wait for a call sometime during the day (even this is very inconvenient) only to be told, your vehicle is in Timbuktu and/or not available at all. It's like the system is set up to move your trailers where you want them and charge the customer to do it. Now I know this review will go unheeded, you've basically got a monopoly in the trailer rental business so the customer can either lump it or leave it. For me personally...Never Again!
Doug JVery helpful on my.return!!!! Was fast to help and get me.on my.way after a long trip.
BEN BEverything was great. Very nice folks, would definitely use again and recommend.
Matthew HWonderful folks at this location, helpful, friendly, very professional!
Dean J