Customer Reviews for Service Point Almeria
(U-Haul Neighborhood Dealer)

Rating:

1.0

Hi, I am actually requesting a refund because I was not able to use the van as planned. We had to return it because the horrible smell like if there was a dead person or dead fish. I returned the van as soon as we knew we couldn't use it. The movers did not want to use it unfortunately. The lady at the store was nice and very helpful and she said to contact the 1800 number to get the refund as she acknowledged that the van's gas and mileage was the same as when I took it. My cell-phone number is 918-378-6798. Thank you.

Rating:

5.0

The cargo van was wonderful. A pleasure to drive and good at hauling the load, great driver, good experience.

Rating:

1.0

Subject: Request for Refund and Adjustment of Invoice Dear U-Haul Representative, I am writing regarding contract number 99927286. This reservation was made over the phone at the local level, where I specifically asked the personnel at the store to measure the interior of the van or box truck to confirm it could accommodate an item measuring 72 x 84. I was assured over the phone that the van would fit the item, as the person said they walked outside, measured the van, and confidently stated, "I measured it." After picking up the van and driving an hour to the package pick-up location (which I intended to deliver to my daughter's home in St. Petersburg), I discovered the package did not fit. When I called the U-Haul location, they informed me that they had measured the interior of the van, but not the doorway, which was the issue. As a result, I returned the van to U-Haul, received a $50 refund for the gas I had put in, and was charged an invoice of $66.60. Given the miscommunication and inconvenience, I am kindly requesting a refund of the $66.60. Additionally, I rented a truck through U-Haul for $639.32 under contract number 10645531. I would appreciate it if the $66.60 could be deducted from the $639.32 invoice and credited to the credit card used for these transactions. Thank you for your attention to this matter. I look forward to your response.

Rating:

5.0

Great location. Great service.

Rating:

5.0

The parking space was a bit tight.

Rating:

5.0

The young lady at the counter was super helpful and very informative. A true pleasure to deal with. Customer service the way its supposed to be. Very pleased, will definitely use this location again.

Rating:

5.0

This location needs a key return. I can leave the truck there if the DHL office is closed but there is no place to bring back the key and had to organize a key return in the morning 9am (no later or there would be late charge).