Customer Reviews for Severna Park Office & Storage Park
(U-Haul Neighborhood Dealer)

433 reviews

313 Najoles Rd   Millersville, MD 21108

(410) 987-1116

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/31/2021: Closed

Services at this Location:

Contact Us

(410) 987-1116

313 Najoles Rd
Millersville, MD 21108

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your app sucks and didn't work. I had help from the guy working there since your programmers suck at their jobs.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Too far from baltimore. Not good cell phone service for check in.

Harrison B. 
Rating:
5.0

It was a great rental experience!

Theodis H. 
Rating:
3.0

I was surprised that COVID 19 mask wearing was not practiced

James M. 
Rating:
3.0

Customer did not leave a comment.

Donald N. 
Rating:
3.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

Customer did not leave a comment.

cherry H. 
Rating:
4.0

Keep doing what you are doing although I wish the uhaul location was closer to me in Arnold Maryland. The one on Busch Frontage Rd apparently did not have the 5x8 foot open trailer I was looking for,

Clifford L. 
Rating:
1.0

guy was rude and didn't seem to have time and looked like he hadn't had a bath in days.

Alicia B. 
Rating:
3.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Very easy to complete friendly courteous desk employee

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

noor H. 
Rating:
5.0

Paul went above an beyond to help us with all of our rental needs both at rental time and return time and made this as smooth as possible for us. We will defiantly rent from this location again!

ELIZABETH H. 
Rating:
5.0

Overall process was very easy- truck drove well - move was seamless.

Carolyn H. 
Rating:
5.0

All was good !

John G. 
Rating:
4.0

Customer did not leave a comment.

willard S. 
Rating:
3.0

Service was very prompt and efficient.

Byron R. 
Rating:
3.0

The truck I rented drove fine. However, the inside of my truck had a few empty water bottles and small trash in it when I picked it up. Also, the outside of the truck was just a plain white box truck. No real UHaul logos or branding. The other trucks I saw there looked nice. Paul was very helpful service wise during the pickup process.

brooks M. 
Rating:
5.0

Customer did not leave a comment.

Bernard K. 
Rating:
5.0

Very friendly, very efficient, very accomodating. I believe his name was Paul. Very helpful and explained everything in detail to us. The process was quick and the price was great. It was exactly what we needed to get the job done! Thank you!

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Needs better signs from the road. Check / fill oil in the vehicle prior to rental. I had to add 3 quarts. So glad I checked in prior to getting on the road for 8 hours. I will rent from Penske for my next truck rental.

Jerome R. 
Rating:
4.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

First, I was greeted by being chastised for being 30 minutes late, in the middle of a pandemic, nice. Next, despite checking in on line the night before, it still took me 20 minutes to get my trailer. The dealer had to get on the phone with a UHaul rep to diagnose a system problem and essentially had to recreate the reservation again. This is the third time the UHaul system has caused in a significant delay in picking up my rental. Terrible.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Brock S. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

If there were instructions on the app to find the black box easier in the self check in portion, that would be nice. We were able to find it, but in the dark it was hard to find it right away.

John L. 
Rating:
3.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

Kristina L. 
Rating:
3.0

Truck had not been swept out. Don't think this was a local issue but the truck had 183k miles and should be used for local only. Oil light was on when I first started the truck. Level was ok so I drove it but checked it a couple times on my trip. Truck made the trip but i was concerned all way down I-95

Teddy N. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

Jazmin M. 
Rating:
5.0

Customer did not leave a comment.

Anil P. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
5.0

Customer did not leave a comment.

Anil P. 
Rating:
4.0

Customer did not leave a comment.

Evelyn B. 
Rating:
4.0

Customer did not leave a comment.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

This was so easy and convenient for our short distance move! Plenty of moving blankets available for rent so we didn't have to buy them. Plenty of storage units too in case you need to store some items. Will use again!

gaberielle L. 
Rating:
2.0

We were very disappointed that Uhaul never gave us a quote that included ALL taxes and fees. We found this extremely misleading, and it was a huge shock to discover when we picked up our vehicle that we were being asked to pay several hundred dollars more than was "originally" quoted to us. Additionally, the man at the location we picked up our vehicle at was very surly and unhelpful. I would NEVER recommend Uhaul to a friend, and I plan to never use Uhaul again.

patricia S. 
Rating:
4.0

Customer did not leave a comment.

Earl M. 
Rating:
5.0

Very nice and helpful fellow!

Derek G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Donald Z. 
Rating:
5.0

Checked in vehicle via app facilities from outside were great.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
3.0

The man tried to be helpful he was apologetic but could not answer basic questions. Over all U haul is an awful not customer focused company, they are almost as awful as the Airline industry. We had to rent additional equipment from Penske, and wow what a difference, polite, better equipment, available product and again customer focused. I will never use UHAUL again

michele T. 
Rating:
5.0

Customer did not leave a comment.

Clarence D. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Brendan W. 
Rating:
4.0

Since this was my first time driving a UHaul or large truck of any kind, it would've been nice to have a quick tour of the truck. For example, an explanation of the tow/haul button would've been helpful. The little sticker was confusing. Also, would've liked to adjust the rear-view mirrors, but couldn't figure out how or even if I could.

Wesley E. 
Rating:
3.0

Bigger signs would make it easier to locate.

caroyln M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

peggy B. 
Rating:
5.0

Thanks, Paul!

roy L. 
Rating:
5.0

The manager and operators are always very helpful and professional. I am always 110% satisfied with their service and equipment.

WILLIAM M. 
Rating:
5.0

They were fantastic to work with

Diana S. 
Rating:
5.0

Paul was very helpful, appreciated his assistance. Thank you.

Paula E. 
Rating:
4.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

eileen P. 
Rating:
5.0

Some dried mud left in the trailer from previous user.

myron B. 
Rating:
5.0

Everyone working there was friendly, helpful and efficient. It's a small place, but that wasn't a disadvantage, got in and out quickly and easily. I will be happy to use this place if I need a truck in Millersville again.

patrick F. 
Rating:
5.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Main uhaul.com website always locks up or crashes while trying to make a reservation. The tow dolly I had rented may need service as it caused a very rough vibration the entire trip. Staff and location were great.

Ian L. 
Rating:
5.0

Great People

Cynthia I. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Thank you!

roy L. 
Rating:
5.0

You have everything for customer needs from safety equipment and very clear of customer service thank you

tam D. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

olivia L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

lionel B. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
5.0

The couple you have running this facuility are awesome! They went over and above for us.

Charles E. 
Rating:
3.0

The whole process was a nightmare and the process sucked

Zachary B. 
Rating:
3.0

Customer did not leave a comment.

Randall A. 
Rating:
2.0

no one was there.

Phil G. 
Rating:
4.0

Customer did not leave a comment.

Kristyn G. 
Rating:
5.0

Nothing, customer service was excellent!!

billie J. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
2.0

I had changed my pick up date and it was not entered into the system as I was told it was. It was getting late in the day and didn't get a phone call about my pick up location. Good thing I called the girl didn't change the date. The woman at the 800 #was very nice and found a trailer for me but I had to ask for a discount for the inconveniece this had caused me that should have been automatic.

Susan D. 
Rating:
5.0

This location was AMAZING...the lady who helped was very kind and explained everything to us. I will ABSOLUTLEY recommend this location to friends.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

Thomas Z. 
Rating:
3.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

I highly recommend this location. This experience was tremendous. There was confusion surrounding my online reservation, and everybody involved on U-haul's side were more than accommodating! They went out of their way to make sure everything was resolved, and i couldn't appreciate it more. Thank you for your excellent customer service!

Chelsey O. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

My moving experience with U-Haul was expedient very professional and easy I would recommend Uhaul to anybody that is moving thank you for your service

micheal O. 
Rating:
3.0

Customer did not leave a comment.

CHARLES W. 
Rating:
4.0

First of all - I want to thank the local U-Haul dealer at Severna Park Office & Storage; they were very helpful, friendly and accommodating. Good people! My suggestions for improvement are with the corporate website & emails plus trailer descriptions. Confirmation emails & webpages need to have the address and phone number of the rental location. The emails I received had only a confirmation # and nothing else. Plus the link to the webpage had no information specific to my rental. Also I tried calling the U-Haul 800# to get the address, but I was placed on hold for over 20 minutes and my call was never answered. Trailer size descriptions should be based on the INTERIOR dimensions of the trailer bed. The trailer I rented was advertised as a 4'x7' but the bed was only 3'4” wide, which was not ideal for hauling 4x8 sheets of plywood. At the very least it should be called 3-1/2x7 - it's nowhere close to 4' wide.

Daniel W. 
No reviews have been submitted for this location.

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