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Michael L
Customer Reviews for Shamrock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck has transmission problems. It has a hard time going into 3rd and going out of 3rd.
Charles PNothing different.
Julie FThere is a really bad wobble in the front end when you hit 50 miles an hour or you apply to brakes other than that the unit was clean
Marilyn LI couldn't get the online check in to work. There was NOBODY in the office that could help me. I finally had to call and talk to a representative and was on the phone with them forever. I ended up losing at least a hour of time I had planned to be moving with because of all the trouble. Will never use Uhaul again or will never recommend anyone else to use
Shawn L1st time use and they were great & friendly. I will definitely use again if I have any needs. Thanks
Jerry TYour team in Bowling Green was excellent to work with
Pat EThis was the best experience I have ever had.
Ron NThe app is not easy to use, has far too many steps that could be streamlined or done in advance. Check in and vehicle return took about 30 minutes each. Not very convenient
Brian SVery friendly and helpful service. Highly recommend Shamrock Storage for U-haul rentals
Raquel Pnice and friendly - simple drop location
ANDREW ZEasy
Heidi BTo let ppl know they are closing early and not just do it ahead of time and to take money I owe out of my deposit instead of. Charging me way more
Ashley HCheck-in of the trailer I had was quick and efficient. A person from the site happened to be in their yard working on something when I pulled into the site. He came over to my truck by the time I got out of it and had the trailer unhooked quickly.
Gary PYou lost a future customer an I will tell everyone to shop any where else
Bridgett LQuinten was great! I had a lot of questions & he answered all. Also location was perfect!
suzanne sU Haul is very EXPENSIVE and the reservation center/ traffic center don't seem to care about locating a vehicle near you - they would rather convince you to get a vehicle nearby and you pay for milage to & from where you actually need to go. U Haul needs more competition.
David JThis was just a drop-off location and since we dropped the truck off after hours we have no opinion.
Steve GI liked working/talking with this local agent rather than the national agent. Much easier
Pam VTruck was a little dirty and didn't have the dolly I had reserved. But I just made the reservation a few minutes ago so I'll give them some slack for that. More immensely frustrated with how terrible the app experience was. It was barely functional, struggled to load, and the website forced me into using the app despite offering me basically the same functionality as an in browser experience.
Julian dMy move went as smooth as could be thanks to the excellent customer service.
Dan EVery easy and pleasant experience
Barbara OVery Professional and wiling to go the extra mile to make sure that the customer is well taken care of - Highly Recommend!!
Terry WGreat location and the staff was very professional (and helpful) and it was appreciated.
Terry WTruck was covered in snow. Truck was mechnically very poor. Battery died twice on the trip. Roof leaked. Transmission went into limp-in mode twice (maybe due to low battery). Price was increased due to additional milage even thow we did not exceede the FIndlay to Lancaster milage limit. BG was just not convienient and more expensive.
PAUL SProfessional and flexibility.
Pirre-raphael BVery pleased
Haldon ACheck and make sure the trucks are good on fluid levels &make sure truck components aren't making unusual noises(squeaking, squealing, grinding or whining) also make sure the next person isn't sitting in the last customers filth
Nicole VTruck was very clean. But it was pretty old and you could tell from the outside. Truck ran at 4500 rpm on highway. It sounded like it might of had an exhaust leak and it had a check engine light on
Mathew RThe Agent was super helpful and courteous
Tess EI found two cockroaches in the front of the truck. I had to travel 20 miles each way to pickup the truck and car carrier.
Michael KGreat service
Brian PCharged more than usual pickup location in Tiffin, OH. Tiffin did not have any TT 20ft units available.
Sam BBest experience I’ve had moving ever. Highly recommend. Quen is the best.
Noah SWhole experience was pretty awful, due to the mobile sign in/out. Wasn't given a truck number, difficulty navigating the mobile site, led to confusion. Upon returning the vehicle, nobody at the site, so again I have to deal with the mobile check out. It kept logging me out and returning me to the main truck share page just as I was finishing taking photos. This was infuriating and lasted almost an hour. The truck was parked on the lot by 6:15 (check the GPS) but I was unable to finish the return until 7:02 (just after it was due). If I'm charged extra because of your terrible website I will be fucking fuming.
Evan SGreat customer service.
Melonie GA little annoyed that the tank was only 3/8 full I had to guess in how much gas I needed.
Aaron BOriginally we were supposed to pick up a 15 ft truck I reserved at BG Auto and Truck Accessories at 9 AM this morning. When we showed up at 9 AM no one was at the location, while the truck was there we had no way to get the truck and the link for online check-in did not work both the day before and the day of move in. Thankfully I called the reservation center and U-Haul was able to get us another truck in BG for the same price. While this was very helpful, we were on a tight time frame and if BG Auto and Truck Accessories want's to be U-Haul center then they should be professional enough to show up on time when a customer has a reservation.
Morgan CQuinn has always provided excellent customer service.
Robert KSuper helpful. The manager opened on his day off so that I could rent a van for a couple hours!
DANIEL W