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Victor C
Customer Reviews for Shamrock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have preferred someone coming out and looking over the truck to confirm that we returned it in the same condition as when we took it.
Cinde JMy service at this location was wonderful, at the end of a long week of difficulties with the U-Haul renting process in general. Originally, I booked a 15’ truck at a different location for a Sunday, reluctantly, because I knew the location would not be open and I would have to use the U-Haul app to do a pick up without an actual human. Our move-in day, then was changed to Saturday. I called U-Haul and was able to change our reservation from Sunday to Saturday. I had hoped this might mean I could deal with a human directly instead of an app pick up, but the customer service rep on the phone said that no locations in my city were open on Saturdays either. When I received my email confirmation for the date change, I noticed he changed my pick up location to a different city. So I had to call back and get it switched back to my original location. I do not know why they decided to change the city. I called the customer service number again, and they said to change locations. I had to call a different number. So I called that number and she got me changed back to the original location I requested. When I downloaded the U-Haul app parts of it did not function properly. It would not allow me to enter my credit card information. And it would not allow me to add damage protection. I had to use the live chat feature to get these two things fixed. When I arrived on Saturday to pick up my truck, the app would not allow me to sign in. I had prompted it to send me a six digit code to sign in, and it just never texted that code to me. I tried several times. We called several customer service numbers all of which had a 27- 44 minute wait time. Meanwhile, my entire family was sitting at the house waiting to unload it into this truck.Finally I remembered the other customer service number I had called to switch to my original location, and I was able to reach her a real human quickly. She said in her records, she showed out a reservation at the correct location where I was sitting, and she was trying to find a way to check me in for my reservation remotely without the app, which wasn’t working. She also said she noticed the reservation was listed for a 26 foot truck, when I had requested a 15’ truck. She said according to what she saw on her end, this location doesn’t have any 15’ trucks. However, is a 15’ truck parked 10 feet away from us the parking lot. She said there was another location in the city that does have a 15 foot truck available, and they are open with a person there. Days previously, the rep on the phone had told us that there weren’t any locations open on a Saturday or of course I would’ve chosen that one because I knew I did not want to deal with the app. This rep was able to switch our reservation to the other location which was open. So we drove across town to that location where we finally got our 15’ truck and could go about our long day of moving. This delay made us late for an appointment to drop off the freezer for recycling during this process, so now we’re stuck with a broken freezer chest in our garage. Every time I look at it and will be reminded how annoying this U-Haul process was. The shamrock storage location was very helpful, and I wish I would have just dealt with them from the beginning.
Kerry TWhile the location wasn't open, the app made it very convenient to drop off the trailer. This location is very close to Bowling Green University which made it convenient to drop off after we moved our college student back in.
Christopher EQuinton was very helpful. We did not have a vehicle reserved. Quinton let us use a van for a tight window. Really bailed us out. Can’t thank you enough
Paul KThere is not a lock box for key drop off. Was really confusing to return the truck in the app. When picking up the truck, the app wouldn’t save my photos, so I just didn’t put any. App needs some serious work + consistency in return procedure
Jacob KEasy to work with and wouldn't hesitate to use them again.
Tim PI wish we would have checked with Home Depot for a rental. The price was way cheaper. I will never use Uhaul again.
Bill CQuinn at the Shamrock location was excellent to work with. All went smooth and easy . Great experience
Michael PRental service was great very friendly and helped us out early to pick up
Tracy STruck was clean and ran great
Ethan CThe proprietor at this location was a huge help in determining what type and size of trailer/truck to rent. We took his advice and the truck we rented was perfect--not too big, not too small--and it was clean in both the cargo area and the cab. It was also easy to drive and rode quite well. The "stay in the green for the best mileage" gauge was useless, as the needle appeared to be imitating a jumping bean, but that was a minor matter. I just drove at a comfortable speed and had no problems at all. I highly recommend this U-Haul location.
Ron SI wouldn’t recommend uhaul, in general, to anyone anymore. It was so expensive to rent a small truck to travel a few hours to pick up a desk. For $50 an hour, I would expect the truck to have all the bells and whistles. However, it had a crank window, no cruise, and no bench seat. I didn’t even talk to a real person when renting out the truck. I did it all myself on my phone. All of that would have been ok, but not for the price.
Kristine HWas a bit odd that no one was in the office during the hours stated, but luckily the phone call made per directions on the door did get answered for my instructions on what to do & where to leave the equipment.
Doug ZThank you for excellent service.
Jeffrey MShould make customer aware of the type of wire harness that is on the trailer. After arriving to take the trailer we had to go to a store to buy an adapter.
Gary WShamrock is great, the manager is super nice and very helpful.
Molly LThe gentleman hooked up the trailer in a fairly heavy rain while dressed in a shirt and tie. 5+ stars on that. PIck up and drop off was easy. The only suggestion would be watch where the equipment is parked. Pine sap from the trees was all over the trailer, and eventually my hands.
Timothy MVery friendly and knowledgeable customer service. U-Haul was well taken care of. Will definitely use again in the future.
Austin CThe app check in had way too many steps. It was also confusing how it asked for photos of the driver multiple times.
Kenneth EEverything was excellent
Tom RI thought the whole trip went great no issues!
Eric KKeep up the good work
David HOnly problem i had is the physical location hard to find. If they had a sign near road would help. That location was going to have check engine light looked at. Service came to original location put meter on truck advised that he fixed issue but I think he just had light turned off . It only stayed off til 2nd day. Kinda wondered if I lost gas mileage due to issue.
MARK BI had no contact with personnel, drop off was done through app.
ROBERT HWe called our closest location to arrange the rental. When we went to pick it up, we were told our rental was at a different location. When I told him we had called there, we were informed that when we made the call it was to a central office and not thay particular location. This was never communicated to us. That being said, the vehicle itself, once we drove to the other office, was clean and well maintained.
Jeffery AI didn't understand how to pick up the van after hours but 1-800-GoUHaul walked me through downloading the app and following the instructions with ease. I was surprised to see 3 different charges on my debit card but the total was correct.
David LI had a great experience and I would come back and rent again from these folks
Norman KA well-run business with good service and a good product
Trevor Cno improvement needed, everything was fine
Rodney Gthis location, the truck, the time of day all suited our needs. And once we figured out the check in with our phone it went ok. it was a bit frazzling trying to check in with our phone. not sure we would do that again. but it was useful.
Karen JPerhaps more units for rental.
Charles MEverything was perfect. The pick process was seamless and I had to change the drop off location at the last minute. The gentleman that helped me was super nice and friendly but I didn’t get his name.
CARLITA SVery convenient location with kind and knowledgeable staff
George SThe manager of the McHenry Uhaul facility was very helpful in making all the reservations needed upon this move and my next and last move next week...I would consider and recommend this facility for all future moves for myself and all of my friends! Great service, friendly staff outstanding facility!
Doug CNot able to comment on this location, it was closed.
Dagmar RVery friendly and accommodating staff
George SVery friendly
ABELIA HPick up location was easy to find, staff served me right away and the truck was all ready to go.
Jason FHad a flat tire on pick up
Jacob BCruise control!
Todd W