Customer Reviews for Shann Groceries
(U-Haul Neighborhood Dealer)

Rating:

1.0

The software company that you all paid hundreds of thousands of dollars to design your application scammed you guys because the application does not work for pick up or drop off. When I select the button for pick up or drop off in the mobile app, all that comes up as a blank screen. It literally doesn’t work at all. The woman who was in charge of checking in the U-Haul return was completely incompetent. She had absolutely no idea how to do anything and she had to call the owner/manager multiple times for things that she should’ve been able to figure out herself. She had no idea how to deal with the fact that there was a dolly on my rental. I specifically chose to return my U-Haul at this location because I had good experiences with independent U-Haul businesses in the past. The guy who took our trailer back near Hillsborough, North Carolina knew exactly what to do and had us in and out in no time. He was the proprietor of a little business that sold prefab sheds, and he was very competent with the U-Haul side of his business. All we had to do wasgive him our confirmation number and we were out the door in 30 seconds. Unfortunately, the woman at Shann Groceries was on the opposite end of the competency spectrum.

Rating:

1.0

the vehicles are not well kept inside or outside. outside filthy with mud and in back actually some type of medicatiion pills on floor showing the vehicle had not been inspected or even looked at when last returned.