Customer Reviews for Shasta Valley Tire
(U-Haul Neighborhood Dealer)

207 reviews

450 S 11th St   Montague, CA 96064

(530) 459-4077

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 459-4077

450 S 11th St
Montague, CA 96064

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The price on the website was listed as $18.00 they charged my $32.00

LOWELL P. 
Rating:
5.0

Customer did not leave a comment.

charles A. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Richard I. 
Rating:
5.0

The location and staff "Dennis"were great even with the Internet down and funky phone service, they got the job done! Dispatch however could have been a little bit more on the ball. Called the see if they would have one ready to pick up Saturday morning and they told me no but I drove by and there was one in the yard and I went in and reserved it. That saved me a 100 bucks not doing a one way! I rented a car hauler and it was a dream on wheels, easy to load, easy to tie down and it's a pleasure to tow! They got that one nailed!

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

They were very helpful and kind. Many thanks!

Rose W. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Excellent customer service at Shasta Valley Tire and I will use them again. The regional reservation center network was down when they tried to connect to it and this resulted in a short delay with my scheduled pick-up time.

Norman G. 
Rating:
4.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Mitchel F. 
Rating:
5.0

This is by far the best location in the county. They were helpful and professional.

Michael H. 
Rating:
5.0

This location is great! Travis is always responsive and helpful for whatever is needed...

steven M. 
Rating:
4.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Anna F. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Well run and good service

charles A. 
Rating:
5.0

Thanks for a straightforward and easy rental experience

Mark P. 
Rating:
5.0

The young man working at the location was awesome.

Etoy A. 
Rating:
5.0

Great experience

MARTIN B. 
Rating:
5.0

Appreciated the communication during the process. Thank you for an awesome experience.

Susan B. 
Rating:
2.0

The equipment was clean and ready to go. Customer service was very degrading though. I was talked down to and made to feel bad about my decisions.

Madeline S. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

good job!!!!

Roy H. 
Rating:
5.0

Customer did not leave a comment.

JOSE I. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Thank you!

Idona S. 
Rating:
4.0

Clean the trucks. Verify that the location has all requested equipment.

Janis H. 
Rating:
5.0

Customer did not leave a comment.

Tito C. 
Rating:
5.0

I reserved a flat tow car hauler over a week ahead of pickup on the mail uHaul website. It said a trailer was available and reserved for me. Day of no trailer was available. Location in Montague was very helpful if setting up a tow dolly which ended up working out fine. Thanks Montague

Christian B. 
Rating:
5.0

Customer did not leave a comment.

charles A. 
Rating:
4.0

I tried budget truck s before and your truck was better.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Just keep up the good customer service!!💜

Ina W. 
Rating:
4.0

Customer did not leave a comment.

Chris Q. 
Rating:
3.0

Did not receive the dozen moving pads we ordered, and we were charged for them......

ELIZABETH R. 
Rating:
4.0

The facility was fine it's the lack of local equipment that renders this less than satisfactory poor evaluation, 2,5 hours to pickup, I will not refer UHaul

Michael G. 
Rating:
5.0

nothing, people are awesome

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

This location is the best that I have worked with. They are very accommodating, and helpful.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

david I. 
Rating:
4.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

don K. 
Rating:
5.0

Excellent customer service.

Arch P. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
4.0

Customer did not leave a comment.

lee H. 
Rating:
5.0

Nothing. Both gentlemen were helpful and personable.

Jeanne B. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe T. 
Rating:
4.0

Friendly

Koua H. 
Rating:
5.0

Customer did not leave a comment.

Janine S. 
Rating:
5.0

Customer did not leave a comment.

Krystl H. 
Rating:
3.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Janine S. 
Rating:
5.0

Nice's people ever..

bryan W. 
Rating:
5.0

Pickup was very easy and the employee who hooked up the trailer was very helpful and polite. I was on my way in a manner of minutes. They dropped what they were doing in the tire service area to help me quickly.

Richard S. 
Rating:
5.0

I have no complaints

george T. 
Rating:
5.0

More gravel in the yard.

james W. 
Rating:
5.0

Customer service was great

ARJUN S. 
Rating:
2.0

The dropoff location needs to be closer to I-5.

Linda B. 
Rating:
5.0

They are the nicest and most helpful uhaul co. We have ever used

bryan W. 
Rating:
5.0

This is the place to go to rent a U-Haul truck/trailer. This was my second time there and had excellent customer service both times. The people at Shasta Valley Tire are the best!!!

Deborah F. 
Rating:
3.0

Convenient

Robert E. 
Rating:
4.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

This was One of the friendliest and helpful vendors I've ever dealt with. Excellent all around.

Paul L. 
Rating:
1.0

Although the person at the pick up point was friendly and helpful, the truck was not clean.. I had to sweep the cargo area that was dirty and reeked of pot...plus had to wipe down the front seat, dash board, door panels and clean windows of dog slobber. This was particularly troubling giving the spread of Covid-19 and would have thought that the vehicle should have been sanitized between rentals, not to mention, driving (105) one hundred nine miles (One way) out of my way because the u-haul representative, despite my reservation I made one week earlier told me that they had given my rental truck to some one else.. that pisses me off...it screwed up all of my moving plans. I am very dissatisfied and disappointed in the lack of intergrity that a company of your stature displayed!

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Kong T. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Alessandra G. 
Rating:
5.0

If it were possible, more space in the cab, behind the seats for personal items. 3-day trip - 1300 miles was cumbersome to open the back door every time to get clothing- snacks, etc. otherwise, an uneventful trip. Everything worked as advertised!

Lorraine F. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Not much

TaLina H. 
Rating:
5.0

Friendly and efficient

stephen Z. 
Rating:
2.0

Customer did not leave a comment.

Kary H. 
Rating:
1.0

Even though I completed everything online. Including check in. It didn't save anytime whatsoever. My experience was not contactless. My 12 year old son and I had to stand in danger of exposure during this time of pandemic for about 20 minutes while the service person fiddled with his computer, trying to understand how it works. After seeking help from other employees, my info was again entered. The employee again asked which size truck I and equipment I was renting. He then struggled to find keys for the vehicle. Finally he found them and pulled the truck up saying "you're all set". When I arrived to my destination I opened the back of the truck to see that there were no dollies although I ordered 2. 1 utility and 1 furniture dolly. I had to drive all the way back to the u haul store for the necessary equipment. I was not offered any discount, although I'm sure I read at the website that I was untitled to one if dollies were forgotten. AND ON TOP OF THAT I WAS CHARGED FOR THAT MILEAGE! VERY DISSATISFIED.

Richard F. 
Rating:
5.0

Very friendly people they made my rental experience nice and easy

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

KANDI B. 
Rating:
4.0

Trailer ready to go and hooked up quickly. Nice.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Aaren G. 
Rating:
4.0

Make sure older equipment is safe!

Edward P. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Great experience

charles A. 
Rating:
5.0

Amazing service. Easy Peasy lemon squeezy 😀

Kaylee G. 
Rating:
5.0

The fuel wasn't full. I returned it completely full

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Great group of people here. Very helpful, friendly, accommodating and fast

Richard J. 
Rating:
3.0

The truck we picked up was very, very dirty with bugs all over it. But then again we added more bugs to it on on 500+ travels.

BRANDON MICHAEL B. 
Rating:
5.0

Very professional agents.

LESTER A. 
Rating:
5.0

No one was there at drop off, but I have rented a truck from them a few times and the service is good service and will most likely rent from them again in the future.

John W. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS O. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
No reviews have been submitted for this location.

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