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Eric M
Customer Reviews for Shasta Valley Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great home town feel
BOBBI CWorked great. Clean and well maintained.
James HExcellent customer service, very clean equipment. Overall experience was fabulous.
SHANTEL JRent here often. Good people and good location.
Christopher TI was very disappointed that the miles the clerk was supposed to give where not honored. I have filed a dispute.
Tiffany HMy rental was all ready to go and the check out was super fast and friendly!
TODD GI can't find anything to add because we had such a pleasant experience. The staff is very professional.
Alan BI requested an appliance dolly, which was on the agreement. They didn't have any. The bac of the truck wasn't swept out. They made me park my vehicle on the dirt on the street.
DIANE HNothing
Jeff CWe loved the crew at Shasta Valley Tire/UHaul - they are great!
RAY SDid what they supposed to do, took the rental back.
JODY MThe guys at this location went above and beyond for us!
DEBRA GDropped off equipment and self checked out, no personnel available.
Andrew HMy pick-up towing a RV trailer broke down near this location. I needed to rent a truck strong enough to tow my RV trailer home to Washington state. A 15 foot Super Mover was recommended. The truck was powerful and more than up to the task, it performed very well towing the RV trailer. I needed to return to Yreka with my own car trailer to retrieve my broken down pick-up and haul it home, so I had to pay for a lot of excess mileage and a few extra days. I did not mind, there was no way around it and the only way to haul both my RV trailer and broken down pick-up home. Again, I have nothing but praises for how well the rental truck performed getting the job done.
BENJAMIN MGood service
JOSHUA LThe strap for the tire was half gone kinda scary towing a car like that
Austin HEverything was easy and quick. Great job.
Jeff CThe office were I dropped off the Truck/two-dolly/hand-dolly was pretty cluttered and didn't seem real clean. Certainly not "inviting". The guys working there were very helpful and responsive, so that was good.
GLENN SI asked for a truck and the guy kept trying to give me a trailer even after I told him I did NOT want a trailer! When I picked up the truck it was smaller than the one I wanted! He seemed to be half asleep!
fred sProcess was easy and Travis was very helpful.
PATRICK UMy experience is with Trailer rental alone, so I cannot rate other aspects of this business location. However, every time I have needed a trailer, I was able to get the right one for my needs. The "5x9 with a ramp" is the trailer of choice, and all those that I have used have been fantastic, IMHO! The fact that I live in a small town, and have become known to the dealer makes my requests easy to fill. The trailer I prefer is one of the best manufactured trailers I have ever seen and it is super easy to tow. The tailgate-ramp makes getting in-and-out super easy as well. Is it obvious I am a big fan??!! :-)
Timothy GIt was quick and easy to rent from them and they were all nice and helpful. I Will rent from them again
Jeff MI had no interaction with the drop off location as it was after hours on a weekend
DOUGLAS PI always use U haul to move stuff and most of the time it is an easy and fast experience. The BEST experience I continue to have is with the Montague, CA dealer who is OUTSTANDING in ALL ways! They are so professional,, friendly, and always try to provide the best service in a timely manner for the best cost.
fred sHe was very helpful very positive experience
Russell CHave a ramp on every truck. I wasn't able to get into the truck bed to help and if was next to impossible for me to climb into the cab. I could have used another lower step. However, the help was able to do the job. I supplied a handicap person ramp. That was the only disappointing aspect. Shays Valley Tire has excellent customer service. I would highly recommend them to others.
PATTI Lgreat guys to work with
Roy HExcellent service.
Hilary DLove the gentlemen working here. Great personalities and helpful and kind.
Debra RThey were great!
Rick DPaid for a 1 way trip an was charged another 100 on top of the trip for nothing was supper mad about it
Austin HNothing it was a great experience. The people at this location were very polite and helpful.
Angela PThe smaller trailer 5x9 was just right and pulled great. Drop off in Redding was quick and effortless
Kelly LI've used U-Haul stuff from Shasta Valley Tire several times, they're great every time.
James RNo suggestions, the equipment and service were satisfactory. Thank you
ANDREW SU haul broke down and charged my credit card d twice it’s been4 days and still have not got my money back! Poor costumer service!!!
Jeff JThe guys in Montague CA are very accommodating and helpful. I have used that location several times and have never had an issue. They went to bat for me when the dispatcher wanted to send me to a drop-off 2.5 hours away, which would have meant a 5 hour round trip and a full tank of gas.
Donna WThe transaction was completed efficiently and the staff was very helpful. The truck however was filthy, inside and outside.
LISA EClean the truck
Steve MQuick service
Stephen HThey are always great help...
Kathy PThe equipment was clean but it leaked and got my mattress soaked
Gary Tthey came right out and checked truck and was very helpful
ART QAll is good, no issues here.
FRANK BEverything was great, especially the excellent personnel!
fred sThe folks at Shasta Valley Tire were helpful and courteous. It was a snowy and busy morning but they took care of the paperwork quickly and got us on the road in short order.
Edward ECant think of anything to change. Just keep up the good friendly service.
Eric PThe gentlemen I dropped the truck off too were very polite and professional.
James OThe employee who took the truck was very helpful and nice. Very happy with my return experience
TIFFANY FThey were very polite and accommodating.
Steve AThey waited for me to get there before they closed..friendly great customer service
Kathy PNothing, everything was great
Rebecca SPerfect. Easy. Will do it again when needed. Actually, the bed of the truck had some, maybe greasy, substance but it ended up being fine.
Virginia MPlease make sure your equipment is safe and maintained prior to renting to customers. We were very lucky that the bald tire that blew out on the freeway did not cause injuries to us, cause an accident, or destroy our belongings.
Donald WThanks for the help
Daniellia CDidn’t like this location either. The guys was grumpy.
Elizabeth MI did not rent a u-haul from this location yet they are sending me to collections for over $1100.00!!! I will obviously have to retain an attorney and I wouldn't recommend u-haul to an enemy which is a shame because I have used u-haul my entire adult life. I could not be more disappointed in this company and especially this location. It has exceeded worst expectations. U-haul sure has taken a dive in reliability in my opinion
Teresa CMake sure the customer can get the gas cap off.
Jon P