Customer Reviews for Shawnee Car Care
(U-Haul Neighborhood Dealer)

153 reviews

320 Shawnee Ave E   Big Stone Gap, VA 24219

(276) 523-1794

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 523-1794

320 Shawnee Ave E
Big Stone Gap, VA 24219

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Establishment was very friendly and helpful.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

ladiena B. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
4.0

No improvement needed.

James S. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
3.0

When I arrived at the location at the assigned appointment time, I was told to wait because they were working on a duelly truck. I was on a time limit but got it completed anyway. Overall, It went fairly smoothly and they gentleman was easy to talk to and deal with. Will use again and recommend to anyone needing a rental.

David D. 
Rating:
5.0

This location was very friendly and easy to work with. They had my equipment ready and I had a hassle free pick up.

Donavan T. 
Rating:
5.0

Everything was great.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

We had a great experience at Shawnee Car Care, they have a wide selection of U-Hauls to choose from. Including car carriers, if you need one. Great staff and friendly service. We just needed to move some furniture from storage back home. It was needed local so one trip did it. Thanks SCC.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
2.0

Not so much a complaint about this specific location as it is about not being notified of the change in location. I had requested to be notified by email if there were any changes to my rental as I live in an area with no cell coverage. I arrive at the intended pickup location on time only to be told that my rental is actually an hour away (2 hour round trip). And not only is it an hour away but it doesn't even have all the equipment I had intended to rent. I am moving by myself and needed furniture dollys to help though I ended up having to use two computer chairs as replacements. Will be considering hiring actual movers through a different service in the future. Overall, very displeased with my experience with UHaul.

Jacob A. 
Rating:
5.0

Great place to do bussiness.

barry H. 
Rating:
4.0

Wasn't given the size truck requested so I had to rent another one to complete the move but other than that excellent service

robin M. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Great ?? ??????????

Robert K. 
Rating:
3.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Pricing?? Was very high priced at the end

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Donnie F. 
Rating:
4.0

Customer did not leave a comment.

Jerome D. 
Rating:
5.0

Customer did not leave a comment.

dustin M. 
Rating:
5.0

Customer did not leave a comment.

Donnie F. 
Rating:
5.0

Customer did not leave a comment.

Rhett H. 
Rating:
5.0

Customer did not leave a comment.

Donnie F. 
Rating:
4.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

Waiting area could be better.

Alice E. 
Rating:
4.0

Customer did not leave a comment.

Tabitha N. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Good guys. They are very helpful and obviously enjoy what they do. It's good to find a place like this.

Dale B. 
Rating:
4.0

Customer did not leave a comment.

maria D. 
Rating:
4.0

Customer did not leave a comment.

Ronnie G. 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

The ratchets on the trailer needs oiled very hard to use do to rust. The trailer was hooked up improper But I will take the blame for that I should have checked it my self. Lucky my truck was not damaged when loading the vehicle the trailer came unattached from the truck.

Rickey C. 
Rating:
5.0

Customer did not leave a comment.

peggy B. 
Rating:
5.0

No problem excellent service on both ends.

burley B. 
Rating:
5.0

Customer did not leave a comment.

Cathy V. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Clean up the office.

BILL E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

James W T. 
Rating:
2.0

Location was closed on the weekend.

Richard D. 
Rating:
2.0

All they have to rent are trailers. It's a car repair shop that also rents uhauls so it's not their first priority. The place is old and not well kept up and the staff are too busy with their main jobs to give quality service to the rental customers. It got the job done but wasn't a great experience.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

Tamara K. 
Rating:
3.0

Make sure the customer's schedule allows for the truck to be late. My rental truck was almost 3 hours late so I had to load in the rain. They did offer a bigger truck but I wasn't able to use it for what I was doing.

Vincent K. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

lisa Y. 
Rating:
3.0

I was originally supposed to pick up @ Kents Flooring in Jonesville, VA. I am taller & bigger than average & the cab of the 10 ft truck was too small but they walked me thru everything outside with the vehicle before we realized the cab was too small. This location just did paperwork, handed me keys & said its out back. Keep in mind I had a car hauler & no one came to guide me onto hauler or help me hook it up correctly. I'm also partially disabled & getting up & down to hook it up correctly is hard enough as is, This was my 1st time using such equipment as I would imagine is the case most times for most renters. They did come out & assist me after I went back in to ask for help but I don't think that should have been necessary. I would recommend it simply because its @ an auto shop so if there were a problem I'm sure they would most likely be able to help out.

charles P. 
Rating:
5.0

We have dropped off at this location for years and they are always accomodating.

St Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Kayley A. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

peggy B. 
Rating:
1.0

The staff is very discourstey and they add things to your bill just to pad their pockets with extra money. I will never use this location nor will I ever get my vehicle fixed there. It is by far the worst service I have ever had.

Paul S. 
Rating:
1.0

We waited over a hour just to get service we was asked 3 different times what we needed and we told each person and they said it will be just a min and each person that came in said that ended waiting over a hour just to get help...the office is absolutely disgusting they workers there are rude as hell and interupt you every 30 secs and righly irrated and pissed off ...the truck we rented was junk all you heard was the drive shalf rattling and a knocking ticking noise from the motor .... Honestly was scared to drive it

tiffany C. 
Rating:
5.0

Very nice people and easy to work with. Highly recommended

Lori F. 
Rating:
4.0

Customer did not leave a comment.

Cathy V. 
Rating:
3.0

Customer did not leave a comment.

glenda T. 
Rating:
5.0

they were friendly and helpful.. process here was quick and easy.

robert A. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
3.0

the truck was not cleaned well inside and ran rough

L B B. 
Rating:
5.0

Customer did not leave a comment.

millard B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

I had no problem at all. Very pleasant. John in Big Stone Gap was AWESOME!!!!!!!

BILL E. 
Rating:
5.0

My reservation was not met on time. I have called twice about the $50 guarantee and I have still not received it and it has been almost a month.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Excellent customer service and the vehicle was well maintained.

sherry G. 
Rating:
5.0

Customer did not leave a comment.

don A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

The only problem I had was that the truck wasn't there at 11 when I was supposed to pick it up. It was 1230 before I got it.because of this I ran out of time loading all of my stuff.

melisa J. 
Rating:
5.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

It was a grage I Guess you expect it be messy

Herman S. 
Rating:
3.0

Customer did not leave a comment.

athina W. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
4.0

Customer did not leave a comment.

Crystal P. 
Rating:
4.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
3.0

no problem just a drop off

Walter I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Truck wasn't available and the company made it right by offering a larger truck and quoted truck price. Very friendly and helpful. Great experience

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

harriette A. 
Rating:
4.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

TONY D. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Judy W. 
Rating:
3.0

Customer did not leave a comment.

mike S. 
Rating:
4.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

My experience with this location was smooth & without problems. I was very pleased.

Tina B. 
Rating:
3.0

Customer did not leave a comment.

GARY G. 
Rating:
4.0

Customer did not leave a comment.

Gina C. 
Rating:
3.0

I STOPPED BY EARLY & THEY WERE EATING BREAKFAST . I JUST LAID DOWN MY CONTRACT FOR THEM TO READ LATER

RICK M. 
No reviews have been submitted for this location.

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