Tom, so helpful, much thanks for helping me secure the rental after hours. Above and beyond. Human help is the best kind.
Monica B
Customer Reviews for Sheas Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good good good
VIRGILIO VVery nice folks
PARK Duhaul seats covered in animal hair, the employees were rude and lacked customer service
Michele LThe service was excellent and staff was very helpful.
YI AVery courteous, helpful, knowledgeable. In and out in about 5 minutes.
Fred KTruck was dirty with a sticky steering wheel. Also the strap to open the back door to truck was also very sticky and dirty. Not good parking to return the truck. Overall I would use a different location next time.
Letha JLot is small. Returned vehicles crammed together, had to jump the curb to pull out in street could not park into space upon return because of space limitations and location of curb and sidewalk and crossing post. Truck was unlocked and smelled like weed. Cigarette butt in door and check engine light cameo. As soon as we drove off.
Brianna RTruck was filthy and damaged all over. Store was filthy and disgusting also. Did not get a proper explanation or even the slightest bit of assistance locating the truck. Overall terrible experience would not recommend, would never rent from this location again.
TIMOTHY SThere was no place to park the truck, it was very confusing.
Keri PCharging $25 for 17 miles of gas is insane really 8 gallons of gas?? That’s like 2 miles to the gallon- never again
Suzan ESheas auto are super kind people. This is my go to Uhaul rental spot from here on out.
BRANDON BTruck was a complete mess, very old and dirty inside and the back. Location did not have any furniture pads as requested on my reservation. Office was very dirty and cluttered.
Jonathan MThe truck pulls right when let go of steering. It Might need an alignment done.
GEORGE WThe place wasn't open when I dropped off the truck so I didn't speak to anyone but when I spoke to the woman in the office she was very pleasant But I filled the gas tank where it was supposed to be bur I got charged 94 dollars for gas which I was not happy about other than that I was very satisfied with my rental
KATHLEEN FHelpful and willing to find answers to questions we had
KEVIN MFantastic staff!
Steven DVery friendly and nice representative there. Thank you!!!
KAROTT YQuick and Easy😊
Debraann TFirst off the place was closed nobody was there to give us the keys, second then someone come outside to help us got on the phine called someone but then oh hmmm the U-Haul stopped on us had to wait cause the U-Haul wouldn’t startup it was just a bad experience. Other U-Haul places never was like this..,
Lashanda PIt was a good experience with this rental. A staff, whose name is Tom, was very helpful during our pickup even after hours.
Jing LStaff were extremely helpful and friendly :)
Jennie SConvenient, fast and clean.
CARLA KThe truck had been sitting a while, unidentified left over food or some substance on dashboard…I took picture if wanted
Jamie MVery limited parking, tight quarters. Saw no personnel/self-return.
Audrae RDon't go there!
Robin cThe pick up process was easy thanks to the woman who helped with everything. I would definitely use this facility again
Reanna Sthere was no space in the lot and no clear construction of where to park the truck
Aislinn BThe staff were friendly and the pick up/drop off process was quick and easy.
David BVery easy to rent and return vehicle.
Dianne CI love nowadays process that you check in before going to the location. It makes the process more easier. When i arrived ,i was given the keys and leave. I love this type of process. The lady was very friendly
Martin CRequested a hand truck on purchase order but was not provided with the truck. There was no personal on site during store hours and no one answered the business phone so could not to amend this error.
Rene Pgreat place to go
Melvin HThe staff is very professional. I love the facility, it is clean and well kept. The most important piece was the orientation, very thorough. The facility manager was such a joy to work with able to answer all my questions and concerns. When I came back to sign the paperwork, another manager from the Groton site was there, and she was professional. What a great team.
Reona DThis location is my favorite. Even though it's out of my way, I still prefer this location due to the friendly people and the reliability. They're always kind and always help me out. Thank you
Sopheina BThe area is not the nicest. Looks very sketchy.
Toby MThis place is so amazing!! The lady here is such a sweetheart. I've been here a million times and this lady has even gone out of her way to help us and she does it so much that she doesn't even remember that we are returning customers lol. I don't take offense because it means that she's a kind-hearted person to everyone. Please support this U-Haul location. If you want easy but perfection, this is your location.
Sopheina BNothing. The people were friendly and the process was quick.
Kelly AEasiest Uhaul transaction ever. Accommodating, friendly, quick.
Christopher DThe location is dirty and in disrepair, suitable for the area I suppose. The people were curious and professional. Customer service was good. The shop is disgusting.
Cynthia SThis truck was not worth how expensive it was! It wasn’t cleaned and trash was left under the seats. It also was an older truck so there was no power windows, cruise control or Bluetooth for a long roadtrip. I wish I never used Uhaul.
Nina KRide was good and overall experience very good.
Cathy SThis is unrelated to either location - I had so many issues with the U-Haul app. It was a nightmare for pick up and crashed during drop off so thankfully I was able to have a person help check me in at the shop. During pick up the all kept freezing and wasn’t accepting my credit card. When I called U-Haul for help I was told to try another card otherwise they didn’t know how to help me. I would absolutely not use the app for mobile pick up next time and make sure to plan for in person pick up and drop off.
Sam BEasiest move every. Clerk was very helpful and pleasant. Would definitely recommend and will use again. Thank you for making this happen without any issues!!! A++++
Susan MExcellent customer service. Very accommodating.
Craig S