Customer Reviews for Sheas Auto LLC
(U-Haul Neighborhood Dealer)

297 reviews

128 Huntington St   New London, CT 06320

(860) 443-6261

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 443-6261

128 Huntington St
New London, CT 06320

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy to rent,good price and service.

Nelson G. 
Rating:
4.0

Fix their contract/receipt system or printer. They were unable to print out my contract and receipt.

Rehberg H. 
Rating:
5.0

Friendly, helpful service and a clean reliable van. Will use them again anytime.

Joseph C. 
Rating:
5.0

Keep doing what your doing. Great, fast professional service.

john H. 
Rating:
5.0

I think it was my mistake that I didn't realize I needed to download the app in order to get the truck. The truck could've used a washing on the outside in the windshield but otherwise it was in good shape

Kristyn G. 
Rating:
5.0

Everyone was very helpful! Gave me additional support on how to use the equipment for large desks.

Reona D. 
Rating:
5.0

Customer did not leave a comment.

Camille W. 
Rating:
5.0

Customer did not leave a comment.

Alexon P. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
4.0

Customer service was prompt and very good. There was an issue with the scan app for remote checkout and they were aware of the problem and dealt with it quickly.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
2.0

Make sure that the vehicle battery isn't dead before giving to a customer. We were given faulty equipment that delayed our service

Ian S. 
Rating:
5.0

Customer did not leave a comment.

judith J. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
5.0

Customer did not leave a comment.

karina M. 
Rating:
5.0

Quick and efficient service

Christopher S. 
Rating:
5.0

Shea's is great. The people are friendly and accommodating. 5 stars all around.

Craig B. 
Rating:
5.0

They were very nice and they make my experience a very good one thank you

John R. 
Rating:
5.0

This place was amazing will def go back and definitely recommend

Lynnette G. 
Rating:
5.0

Truck sounded like it was dying! Super loud but it got the job done.

Josephine S. 
Rating:
3.0

Customer did not leave a comment.

Dudley M. 
Rating:
4.0

Great services.

Marlene C. 
Rating:
5.0

Customer did not leave a comment.

Javon P. 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

When I got to the facility it took them 30 minutes to get the computer up and running The truck I rented had a gas level at empty REALLY

Charlie B. 
Rating:
4.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Very nice women

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Everett S. 
Rating:
5.0

Customer did not leave a comment.

Janeidy V. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
3.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

I received great service

Ronald B. 
Rating:
5.0

I dint get a receipt

Jose H. 
Rating:
3.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Could have used the 5 extra packing blankets (had reserved 10 online, only 5 were available).

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Dianne C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

JUNIOR J. 
Rating:
5.0

Customer did not leave a comment.

Nerline B. 
Rating:
4.0

Gas gage was broken.

JANE B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Staff was friendly and cooperative

Humphryspott S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Trucks available and easy to drop off and pick up

Maria M. 
Rating:
3.0

Everyone was super friendly and helpful but my van was completely dirty, had a mask from previous renter, and smelled HORRIBLE of cigarettes. I will rent again when needed but not at that location

DAWN P. 
Rating:
5.0

I particularly enjoyed not needing to fuss with the phone app which I find very frustrating and difficult to use. (I have tried to use the phone app at least twice and given up in frustration. I am sure it is a difficult app to build, but so far humans have it hands down over the app.

GODFREY P. 
Rating:
5.0

I have consistently had great experiences from Shea's Automotive Center. Diane is a PEACH!!! 😉

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Khaleed E. 
Rating:
3.0

Great customer service

Sheina H. 
Rating:
5.0

Great service and people

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

KEYSEAN H. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

It was late and I can't give a definitive answer.

BRENT D. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
2.0

This was a horrible experience. I made my reservation about two weeks out, but then the day before I was to pick up the truck they left me a voicemail saying they had over-booked and my only option was to take a smaller truck from a different location. I'm honestly not even sure how that happens. Then when we went to pick up the truck, the entire pick up problem was huge pain. There were so many things that could have been done prior to my arrival at the location, such as uploading photos of myself and my drivers license. Then, despite having a spotless driving record and good credit, they required me to enter two contact people “in case there was a delay in returning the equipment” . So I was stuck waiting at the location until they could call my contacts and actually speak with them to confirm. I'm not sure why on earth this couldn't have been done ahead of time so I didn't have to spend my time waiting after dark in a less than desirable neighborhood for them to get my info verified. Horrible process overall.

Katy P. 
Rating:
4.0

Customer did not leave a comment.

PAMELA M. 
Rating:
4.0

Customer did not leave a comment.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Great service they went above and beyond to accommodate me. I rented a cargo van and was impressed with how clean it was, had great AC and radio and was easy to drive. Would absolutely recommend to others and rent again from Shea's!

SUSAN K. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
1.0

This UHaul location commmitted fraud, lied about the mileage and gas and charge me double what it should have been. I was scammed and defrauded.

Jennifer G. 
Rating:
5.0

This location made it BEYOND easy to order our truck, get our truck and return our truck. absolutely NO hassle. Will be using them again very soon. Thank you for the great service!

candace D. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
5.0

Customer did not leave a comment.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Vinesh P. 
Rating:
5.0

Customer did not leave a comment.

german G. 
Rating:
4.0

The customer service of the folks in the location was excellent

SUDESHNA S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

Nicauri G. 
Rating:
5.0

Great job and thank you for all the help! Will recommend!!

ROBERT M. 
Rating:
5.0

Very friendly, informative, & professional I recommend everyone that need to rent a moving truck to go to this location! Great service

FANIE G. 
Rating:
5.0

Customer did not leave a comment.

KEVINM O. 
Rating:
4.0

Customer did not leave a comment.

Kimberly K. 
Rating:
1.0

Customer did not leave a comment.

Ivanelis M. 
Rating:
5.0

Customer service was excellent.When I called the representative was very helpful on the phone in providing me information about the terms, pricing, and etc for truck rental. When I arrived she was courteous and professional.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Bernadette M. 
Rating:
5.0

The staff was extreemly kind. The only thing I'd like to see changed is a notation about the bigger scrapes on the vehicle noted within the app.

Jennie L. 
Rating:
5.0

just stay as nice & professional as you are!

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Willow Springs F. 
Rating:
5.0

SHEAS AUTO was great and super friendly and helpful. My only concern is that the contactless experience via the mobile checkin was rather difficult and the website kept freezing/deleting my photos/refreshing. Upon returning the vehicle, the mobile system was so ineffective (I couldn't even properly upload photos because the system kept glitching) that I had to just go inside and talk to the front desk clerk, who assured me it was all fine and that they would double check the odometer and cleanliness. This wasn't the a make or break issue but I was super stressed I would be charged a late fee or inaccurate odometer reading fee because of how the online system was working.

Bianca G. 
Rating:
5.0

I just want to say that Randy Walsh was a tremendous help to me and I thank him so much

Jill D. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Janine S. 
Rating:
4.0

Customer did not leave a comment.

MUNEER E. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Sheas Auto LLC was able to give us the truck size we wanted and all the additional tools we asked for. They were professional, courteous and efficient. I would highly recommend renting your uhaul from Sheas Auto.

Raena F. 
Rating:
5.0

Customer did not leave a comment.

ALBERT C. 
Rating:
3.0

Shea's Automotive wasn't the problem. Uhaul was. The app is absolutely terrible. I couldnt check in and pick up my equipment through the app, it gave me so many problems and then when I finally did all the steps, the app gives us the truck number and where the lock box of these is, but not which box (there were six key boxes) and no key code for the lock box. We had to wait AN HOUR for "the Uhaul lady" to show up and help us get the keys. An hour wasted. Every employee in there told us how much trouble people have reserving and returning trucks, and how they get charged for things they shouldn't. Please enhance your app and your procedures.

TRACY D. 
Rating:
5.0

Customer did not leave a comment.

FREDERICA P. 
Rating:
5.0

Customer did not leave a comment.

Domingo D. 
Rating:
5.0

Customer did not leave a comment.

BENNYA P. 
No reviews have been submitted for this location.

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