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DONALD H
Customer Reviews for Shelby Oil Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful and friendly
LISA BLocation? Location, Location. Otherwise, everything else o.k.
maxine sGreat experience, highly recommend UHaul and this location, THANK YOU!
Michael HAlmost everything was great. But I had to call 10 times to get someone to answer the phone. Will still rent from them again.
PAUL CGet corporate haul on same page as the stores. Corporate sent email saying tow dolly not available and the store had 3 in stock.
Roger MI’ve never had a bad experience renting from them, either. They are very accommodating as well.
Rodney BI rent a trailer about twice a month from Shelby oil They are perfect
RANDALL SThanks for the great service provided by Shelby. Thanks so very much.
john sJason was excellent! He made my truck rental so easy. He made sure my truck was located there instead of me going to another location , which was what u-haul had suggested. From the phone call to returning the truck , Jason made it so simple. I would highly recommend going to Shelbys for truck rentals !!
Denise RShelby is a great place to rent Uhaul
Thomas EAgain great people and great service!
Jjohnathan PExcellent staff.
Thomas EThey were closed on return date
Teresa EWouldn’t get up to check in the trailer…wouldn’t get off his phone. Not recommended.
Thomas EGreat experience
Clarence BNothing. I won’t be back.
Kevin PNothing everything was great
JUDY Kquick, easy, and friendly service
Lena MBad Service with movers. Need to remove them from your website.
Kathryn AI had asked for a dolly and furniture mover but when we arrived to get the truck they were not in the truck. The business was closed so I had to use my phone to pick up the truck. We arrived at 8 AM for the 9 AM pickup time. After trying for nearly an hour with messages of a glitch on your end, I left a message for a call back. I got a call back after 10. We were finally able to get the truck and start loading at 11. I had to drive 20 miles to get a furniture mover. Your man, Joe, was very helpful, and saved the day.
Garry PVery helpful
BELINDA NThe guys were very helpful when they heard I was trying to move on my own. They had the truck ready and they ensured the car carrier was onsite from another dealer to ensure there were no delays
BELINDA NIt took me 14 hrs to get what should of taken 3 hrs blown tire’s and bad battery that I had to replace my own self after being stranded hrs with no sleep so I ended up having to remove my own vehicle from the car dolly and driving to the closest Walmart and purchase a battery with my own money Uhaul road side services department assure me I would be reimbursed my money I was out only to return all of the equipment in better condition than I received it in when I took my equipment back to the bowling green Kentucky Uhaul service return area and the manager he told me he wasn’t going to reimburse me the money I was out because it would cost his store money everything was documented by roadside service Department so after a lengthy discussion the manager agreed to return my deposit and the money I was out on the battery and now they are holding my reimbursement money from being returned to my credit card I will never use Uhaul in any form or fashion and I wouldn’t recommend it to anyone
james h30 minutes after the pickup time of 9am we finally got to pick up the vehicle because the guy who handles it "had to run somewhere" knowing we had this reserved well in advance. And when he did get back he had no clue what he was doing .The truck inside cab was dirty and the back had brown stuff caked to the floor which we was later charged a cleaning fee for 😠. Don't recommend picking up from this location unless you have to. They was very unprofessional
Marcus AI think the training related to how to use a complete trailer an security measures could be highly improved. There is no check up list for that and it seems to be a very important point.
Ivan Mdon’t charge people extra for gas when you filled up the tank prior to return.
eden lThey were fantastic. Great service and very quick. They even helped us load the car on the dolly.
Melissa CJason Shelby is extremely knowledgeable and helpful!!
Jeff BVery friendly. Checked in dolly and was out of there within 15 minutes. Thank You!
Stewart HCould barely pull in and out of location, the truck was dirty inside and they charged us twice.
Austin MAlways willing to help and friendly
Daniel SJason and his team were EXCELLENT to work with. Very FRIENDLY and answered any questions I had.
Timothy GThe agent that made my reservation made it later than what he told me. The rental took over an hour because they refused to process it on site. They told me the truck had 9/16 of a tank. When I got in it was on E. I called and informed your company and the person who dealt with it set the fuel level higher than it was in the truck. This was despite me sending him photographic evidence that the truck was on E. The entire experience was ridiculous and I will never be using your company again.
DARRELL MVery professional and helpful.
Candace SThe truck was dirty in the back and the floor. Have it cleaned before renting it.
JANICE GThe drop-off location was closed. It was a holiday weekend. Turned in rental on line. The location was easy to find on a state highway.
Gary WThe tires on the car hauler were bald, ended up wit 3 flat tires
DENNIS JI requested not to get the added insurance and was charged it anyway Scam
JAMES PEasy as Pie.
CINDY FCruise control!!!!!!!!
Douglas WA+++ helpful and pleasent
Lexie MMike @ Shelby and Sons was TERRIFIC with a capital letter "T". The vehicle was in excellent condition and he made the rental so easy, simple and worthwhile. As for the online Uhaul application...is horrible! Again, thanks to Mike's top notch customer service. Uhaul's online service app check in a nightmare yet, Mike was extremely knowledgeable, helpful to counter the frustration set forth by Uhaul! Uhaul online service needs to have tested the market prior to the initiation as the frustration are completely passed onto the end user ( the consumer). Highly highly suggest Shelby and Sons , Mike to have a customer service award from uhaul as he is top quality customer service all the way!
Rachel TNothing, very pleased with service at Shelbys
John RThis location was not open on Saturday for rental, or drop off.
Jon WNo one answered phone when dropped off and was rude when finally got them.
Christopher BI did not have any issues with the truck itself. My issue was with the mobil check in. It would not accept a photo of the back my of my license. So what was supposed to make it easier did not! I have to go get help to rent the truck. The gas amount was incorrect also. So either the people running it wanted me to put more gas in it or they dont know how to read a gas guage!!
Tim COver charged me on miles.and the number of days used also charged me for a larger truck than used.
Randy RDid not have truck that I had reserved resulting in an extra trip and higher cost on my part
Casey Gall was good no issue at all
Don AVery professional.
Liam M