Customer Reviews for Shelby Oil Co
(U-Haul Neighborhood Dealer)

185 reviews

4319 State Hwy 37N   West Frankfort, IL 62896

(618) 937-1966

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 937-1966

4319 State Hwy 37N
West Frankfort, IL 62896

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The tires on the car hauler were bald, ended up wit 3 flat tires

DENNIS J. 
Rating:
1.0

I requested not to get the added insurance and was charged it anyway Scam

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

thelma G. 
Rating:
3.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Easy as Pie.

CINDY F. 
Rating:
4.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

Customer did not leave a comment.

billy R. 
Rating:
5.0

Cruise control!!!!!!!!

Douglas W. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

A+++ helpful and pleasent

Lexie M. 
Rating:
5.0

Customer did not leave a comment.

LOIS B. 
Rating:
5.0

Mike @ Shelby and Sons was TERRIFIC with a capital letter "T". The vehicle was in excellent condition and he made the rental so easy, simple and worthwhile. As for the online Uhaul application...is horrible! Again, thanks to Mike's top notch customer service. Uhaul's online service app check in a nightmare yet, Mike was extremely knowledgeable, helpful to counter the frustration set forth by Uhaul! Uhaul online service needs to have tested the market prior to the initiation as the frustration are completely passed onto the end user ( the consumer). Highly highly suggest Shelby and Sons , Mike to have a customer service award from uhaul as he is top quality customer service all the way!

Rachel T. 
Rating:
5.0

Nothing, very pleased with service at Shelbys

John R. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

This location was not open on Saturday for rental, or drop off.

Jon W. 
Rating:
1.0

No one answered phone when dropped off and was rude when finally got them.

Christopher B. 
Rating:
3.0

I did not have any issues with the truck itself. My issue was with the mobil check in. It would not accept a photo of the back my of my license. So what was supposed to make it easier did not! I have to go get help to rent the truck. The gas amount was incorrect also. So either the people running it wanted me to put more gas in it or they dont know how to read a gas guage!!

Tim C. 
Rating:
3.0

Over charged me on miles.and the number of days used also charged me for a larger truck than used.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Did not have truck that I had reserved resulting in an extra trip and higher cost on my part

Casey G. 
Rating:
5.0

all was good no issue at all

Don A. 
Rating:
5.0

Very professional.

Liam M. 
Rating:
5.0

Customer did not leave a comment.

ELLEN B. 
Rating:
5.0

Customer did not leave a comment.

mike O. 
Rating:
5.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
3.0

Stop with the computerized stuff. Some people don't have access to the kind of technology required to do all your keycodes and such. It gets confusing. If there's an after-hours drop box, that should be sufficient. We WILL NOT be charged for an extra day just because we couldn't access the keycode prior to dropoff of key. The key and the unit are there. That should be sufficient.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
2.0

I would NOT recommend the Carrollton, IL office, they made a terrible mess making me regret using UHaul. Thank you very much to these guys, Shelby Oil, for getting it all straightened out.

Rhonda S. 
Rating:
5.0

n/a Great experience!

Mikala W. 
Rating:
5.0

Customer did not leave a comment.

Darrel P. 
Rating:
5.0

Customer did not leave a comment.

ALNA Y. 
Rating:
4.0

The furniture pads were all soak and wet and had leaves on them! We could not use them.

NONA R. 
Rating:
5.0

Customer did not leave a comment.

Rating:
2.0

Truck wasn't clean,they wasn't ready for me .it took forever to get me checked in.was their at 8:30didn't get truck.until.9:40which I. Didn't.like .I should not have been charged so much .U need to make sure the locations are ready for people to pick up their truck .and charging me more money I had two days suppose to have had unlimited miles .so yes upset bout this rental .Truck was cleaned when returned it .gas was more than it was when I picked it up .

Sherry Lynn G. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
4.0

Next time I'd just like to leave the keys n box and not to do a lot of picture taking .but thank you .

Sherry Lynn G. 
Rating:
5.0

Great place 1st class to deal with.

BRUCE W. 
Rating:
5.0

They went out of their way to accommodate us!

CHARLES L. 
Rating:
2.0

My issue was with UHaul not the location! I booked my truck over a month in advance. Then 2 days before pickup uhaul tries to give me a truck half the size! After calling to get that straightened out they confirm my truck and pickup location. Then the day of pickup I get a message with a completely different pickup location over 30 minutes away when the original location was just 5 minutes away! Way to suck at doing your jobs Uhaul! I will not recommend uhaul to anyone or ever use their service again! If it had not been the day I needed the truck when they changed everything making my move harder then I would have canceled and used another service.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

BETTY W. 
Rating:
5.0

Need to put trailer jack on the trailer to make it easier to hook up to truck!!

Gary W. 
Rating:
3.0

I was short the blankets. I paid for 12 and only received 8. I asked for a refund but never received it.

John P. 
Rating:
5.0

another amazing experience at Carbondale UAHUL. all employees were incredibly helpful and friendly. store was neat and orderly.

John Michael K. 
Rating:
3.0

Customer did not leave a comment.

Micheal M. 
Rating:
1.0

EVERY UHAUL SCREWED US SO BAD! Over booking, paying way more for a smaller truck, not having any supply like they said they would. Not refunding me for stuff they didn't have!!! We will NEVER use U-haul again!!!! Everyone was so rude in cape uhaul and then at this location!

ZACH M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Pulina T. 
Rating:
4.0

Bad tire....right front. Couldn't go over 35mph with loaded trailer. State police told is to get off the highway. Side roads from southern Illinois to Chicago suck

DAVID M. 
Rating:
5.0

The truck was roughest riding vehicle and it was fairly new, low mileage. Needs better shocks or something. I would not want to go long distance with it. Seats were not comfortable, would not lean back a little.

LINDA E. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

VERY nice person who set up the pick up of the rental, but box had to be swept out before I could load, BRAND new equipment

MICHAEL D. 
Rating:
1.0

The place was filthy and the truck was dirty and smelled awful. The back was also dirty and I had to sweep it out before putting my furniture in it. I also had to pick the truck up a day early, because they told me that the man who took care of it was sick. They told me that I would not be charged extra, but now it show on my bank statement, that I paid $184!!! I thought that the rental was only $39.95 per day! I would like to know why I was charged so much!!!

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
4.0

Customer did not leave a comment.

steve Y. 
Rating:
5.0

Customer did not leave a comment.

steve Y. 
Rating:
5.0

This location was very knowledgeable and friendly.

David W. 
Rating:
5.0

Customer did not leave a comment.

steve Y. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

Customer did not leave a comment.

Pam S. 
Rating:
4.0

everything was good. :)

Ronny S. 
Rating:
3.0

Dropped off after closed, parking lot could have more clear drop off location as we were unsure where to park truck.

Samantha D. 
Rating:
5.0

They were great people to work with!!!

CROWNLINE B. 
Rating:
5.0

Customer did not leave a comment.

CROWNLINE B. 
Rating:
5.0

Mike and Robert are great. I have rented from them three times and they are always professional and top notch!

Mike H. 
Rating:
5.0

Everything was smooth and the people were helpful and friendly. Not much to improve here.

BRENDA M. 
Rating:
4.0

very good

RON S. 
Rating:
3.0

Keep more inventory

michael K. 
Rating:
3.0

Customer did not leave a comment.

jerry A. 
Rating:
3.0

Customer did not leave a comment.

Neil M. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

connie K. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

These people were great helpful on time answered all my questions could not have been more helpful you need to send him more business Thank you Connie Ray

connie R. 
Rating:
5.0

These guys were so nice and helpful could not have asked for better service. They answered all my questions help me talked thur loaded transport . He reminded me to swing wide what to watch out for Could not have been any more helpful .

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

EVELYN D. 
Rating:
5.0

Customer did not leave a comment.

BILL G. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

RICK H. 
Rating:
5.0

Customer did not leave a comment.

Roscoe D. 
Rating:
5.0

Customer did not leave a comment.

DAMITA C. 
Rating:
3.0

Customer did not leave a comment.

JARED M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Working with Shelby's with all my uhaul needs has been fantastic. They always meet all my needs. Won't go no where else. Thank you Shelby's.

EVELYN B. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
4.0

Customer did not leave a comment.

BRENT H. 
Rating:
4.0

Customer did not leave a comment.

Bobbi W. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top