Customer Reviews for Shelby Oil Co
(U-Haul Neighborhood Dealer)

Rating:

2.0

Truck was dirty. Dirt and broken glass had to be swept out. Dried mud could not be removed. Sticky soda pop was on the steering wheel and on the center console of the cab. The furniture pads and utility dolly I ordered were not available. I had to call around to several locations and find what I needed myself. Then this location STILL charged me for the blankets I didn't receive. And the NEXT location also charged me for the blankets I picked up there. Whoever returned the auto transport trailer tied the wheel straps up so tight that it took 30 minutes to get them untied. The air pressure on the truck tires should have been set at 110psi in cold temperature. They were all at 90psi, except for the front driver side tire which was at 60psi. When the truck was loaded, the tires were visibly under-inflated and hazardous to drive on. I had to have them filled to the correct pressure so our trip would be safe.

Rating:

4.0

Site didn't know was there in app (location) so had to use salesman to return.

Rating:

3.0

The dollie was a piece of crap. One flat wheel. Could not put a lot of weight on it. I would like $10.00 back.

Rating:

5.0

I called the 800 number weeks in advance to change my reservation when I arrived to pick up the truck it wasn't ready and waited an additional 2.5 hours to receive it

Rating:

5.0

No person spoken to for drop off

Rating:

4.0

Had an error in app. Writen adress was correct but link was for incorrect adress. Also when picking up app glitches and didn't let me upload pics or starting milage. Plz fix adress error. Otherwise everything was exclent

Rating:

4.0

I was totally satisfied...I can't think of anything that needs to change.

Rating:

5.0

Helpful and friendly

Rating:

3.0

Location? Location, Location. Otherwise, everything else o.k.

Rating:

5.0

Great experience, highly recommend UHaul and this location, THANK YOU!

Rating:

5.0

Almost everything was great. But I had to call 10 times to get someone to answer the phone. Will still rent from them again.

Rating:

5.0

Get corporate haul on same page as the stores. Corporate sent email saying tow dolly not available and the store had 3 in stock.

Rating:

5.0

I’ve never had a bad experience renting from them, either. They are very accommodating as well.

Rating:

5.0

I rent a trailer about twice a month from Shelby oil They are perfect

Rating:

5.0

Thanks for the great service provided by Shelby. Thanks so very much.

Rating:

5.0

Jason was excellent! He made my truck rental so easy. He made sure my truck was located there instead of me going to another location , which was what u-haul had suggested. From the phone call to returning the truck , Jason made it so simple. I would highly recommend going to Shelbys for truck rentals !!

Rating:

5.0

Shelby is a great place to rent Uhaul

Rating:

5.0

Again great people and great service!

Rating:

5.0

Excellent staff.

Rating:

5.0

They were closed on return date

Rating:

2.0

Wouldn’t get up to check in the trailer…wouldn’t get off his phone. Not recommended.

Rating:

5.0

Great experience

Rating:

3.0

Nothing. I won’t be back.

Rating:

5.0

Nothing everything was great

Rating:

5.0

quick, easy, and friendly service

Rating:

5.0

Bad Service with movers. Need to remove them from your website.

Rating:

3.0

I had asked for a dolly and furniture mover but when we arrived to get the truck they were not in the truck. The business was closed so I had to use my phone to pick up the truck. We arrived at 8 AM for the 9 AM pickup time. After trying for nearly an hour with messages of a glitch on your end, I left a message for a call back. I got a call back after 10. We were finally able to get the truck and start loading at 11. I had to drive 20 miles to get a furniture mover. Your man, Joe, was very helpful, and saved the day.

Rating:

5.0

Very helpful

Rating:

5.0

The guys were very helpful when they heard I was trying to move on my own. They had the truck ready and they ensured the car carrier was onsite from another dealer to ensure there were no delays

Rating:

1.0

It took me 14 hrs to get what should of taken 3 hrs blown tire’s and bad battery that I had to replace my own self after being stranded hrs with no sleep so I ended up having to remove my own vehicle from the car dolly and driving to the closest Walmart and purchase a battery with my own money Uhaul road side services department assure me I would be reimbursed my money I was out only to return all of the equipment in better condition than I received it in when I took my equipment back to the bowling green Kentucky Uhaul service return area and the manager he told me he wasn’t going to reimburse me the money I was out because it would cost his store money everything was documented by roadside service Department so after a lengthy discussion the manager agreed to return my deposit and the money I was out on the battery and now they are holding my reimbursement money from being returned to my credit card I will never use Uhaul in any form or fashion and I wouldn’t recommend it to anyone

Rating:

2.0

30 minutes after the pickup time of 9am we finally got to pick up the vehicle because the guy who handles it "had to run somewhere" knowing we had this reserved well in advance. And when he did get back he had no clue what he was doing .The truck inside cab was dirty and the back had brown stuff caked to the floor which we was later charged a cleaning fee for 😠. Don't recommend picking up from this location unless you have to. They was very unprofessional

Rating:

3.0

I think the training related to how to use a complete trailer an security measures could be highly improved. There is no check up list for that and it seems to be a very important point.

Rating:

2.0

don’t charge people extra for gas when you filled up the tank prior to return.

Rating:

5.0

They were fantastic. Great service and very quick. They even helped us load the car on the dolly.

Rating:

5.0

Jason Shelby is extremely knowledgeable and helpful!!

Rating:

5.0

Very friendly. Checked in dolly and was out of there within 15 minutes. Thank You!

Rating:

1.0

Could barely pull in and out of location, the truck was dirty inside and they charged us twice.

Rating:

5.0

Always willing to help and friendly

Rating:

5.0

Jason and his team were EXCELLENT to work with. Very FRIENDLY and answered any questions I had.

Rating:

1.0

The agent that made my reservation made it later than what he told me. The rental took over an hour because they refused to process it on site. They told me the truck had 9/16 of a tank. When I got in it was on E. I called and informed your company and the person who dealt with it set the fuel level higher than it was in the truck. This was despite me sending him photographic evidence that the truck was on E. The entire experience was ridiculous and I will never be using your company again.

Rating:

5.0

Very professional and helpful.

Rating:

3.0

The truck was dirty in the back and the floor. Have it cleaned before renting it.

Rating:

3.0

The drop-off location was closed. It was a holiday weekend. Turned in rental on line. The location was easy to find on a state highway.

Rating:

3.0

The tires on the car hauler were bald, ended up wit 3 flat tires

Rating:

1.0

I requested not to get the added insurance and was charged it anyway Scam

Rating:

5.0

Easy as Pie.