Pam was awesome. She went above and beyond for us. I would highly recommend this location!!
Brenda B
Customer Reviews for Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to get to location in town, clean place and nice office people
Helen T | Overall ExperienceMuy bien.
Juan G | Overall ExperienceNot a bad price, convenient in town location, and helpful staff. Not a bad place and would go back.
Starla P | Overall ExperienceReasonable price and friendly ladies in the office. Clean place.
Pamela M | Overall ExperienceNice ladies in the office. They were always so helpful. Cheap price.
Betty C | Overall ExperienceNice manager and reasonable price
Brenda E | Overall ExperienceMirrors very hard to adjust, high beams were badly misadjusted, much too high. Otherwise, easy driving, smooth vehicle.
Richard VI love this place. I tell everybody speaking about getting a storage unit to go check out Shelbyville mini storage in Shelbyville TN. You guys are the best in town hands down!! Thank you for your great service.
Margaret B | Overall ExperienceThe customer service was excellent...A+
Quincy Tthe girl in tennessee where i pivked up the trailer was very friendly and personable.
Eddie JThe ladies were wonderful
Molly SNothing except I was in Shelbyville tn and got the Uhaul and I couldn't leave it at the Uhaul in murfreesboro it was to much but the customer service was excellent
Myra KPam was awesome. No runaround nonsense. She knows her stuff. Great truck, the 15' was perfect. Thanks.
Robert PThe lady that helped us was great! Very helpful, answered all our questions. Would come here again!
Angela VHad to wait too long to pick up reserved trailer while clerk was on the phone reprating herself with a disgruntled customer that was refusing to call UHaul to resolve issue with a rental that was out of her system.
MICHAEL BService was great
Jim CPam Owens at Shelbyville Mini Storage went above and beyond to take care of me. Pam understands customer service and customer experience. Our rental did not originally start there. I initially reserved the truck at Compass Storage in Shelbyville. Pam was able to rent a truck to us at the last minute when Compass Storage - and Nick York cancelled my reservation on a Saturday-20 minutes prior to closing and with us already in the move process. I would recommend Pam anytime. I would not recommend Nick York or Compass Storage EVER and they are not doing the U-Haul brand name any favors. I went into their office over a week in advance in person to secure the truck to make sure we had what was needed for our move. Nick was rude, and basically said because they were on the outskirts they could not offer all of the Uhaul services. I needed to rent an appliance dolly along with the truck- they said they didn't think they could get one ( Nick & Grace-the other helper there) and told me to call back the next week to find out. I did call on Wednesday, 6/12 and talked with Grace who said no dolly would be available. I asked for an additional number to corporate to provide feedback that if this dealer can't provide the Uhaul services as advertised, then they did not need to be a dealer. It is not like I was trying to do a same day rental- there should have been plenty of notice. Grace gave me a generic number, which I then told her that was ok, as I was looking to speak to a corporate representative, Regional DIrector,etc; I would go leave an online review instead- which I do planned to do. I told Grace I would be there Saturday 6/14/24 to pick up the truck regardless of no dolly. Grace called me about 15 minutes later and says they want to take care of their customers, so they would rent an appliance dolly for me locally that we could use during our move. Well, I didn't really have faith that I would indeed have the dolly, so I went and bought my own from Lowes just in case. Good thing that I did since they ended up cancelling the entire truck at the last minute, and didn't even call me themselves they let some poor customer service rep call me instead. Again, this is the most deplorable customer service I have ever experienced. I can't imagine anyone doing business with Nick or that facility in the manner he conducts it. You will see that I have been a repeat customer- I rented from the previous owner twice, no issues at all. Thankfully Pam was able to take of me at the last minute so we could move last weekend as planned. I am not sure if I will ever rent from Uhaul again, but I can tell you I will never deal with Nick or go to Compass Storage to rent and would recommend no one else does either.
Daffney EThere was no drop box after hours and no clear signs on where to drop the truck although there were plenty of trucks around. Rode around the property multiple times and made several calls. Was told by uhaul to lock the key in the glove compartment
Clayton JGreat overall customer service already
Calvin HPam and her new colleague are excellent at customer service and very knowledgeable of the U Haul products ! They had me in and out fast with a motorcycle trailer rental . Thank you
Eric DKim, the manager there was excellent she’s who I dealt with and she made everything goes smooth and easy. I would definitely rent from her again. Everything on the facility look great thanks Kim.
Kandy SI had to leak in my storage closet and it runs a lot of my important papers and things I had in the back of the storage and someone was picking my lock getting in there some things was missing my jewelry and different things that was gone and been gone through they were going through the back of the building and lifting the gate and going in there to my storage closet I didn't let them enter know which I should have I should have called the police and made a report and I was very upset due to the fact that someone had been in my storage closet red went through my things I had a bunch of kids boys clothes pants jeans almost knew that was swapped out with some raggedy pants put back in place of them and I'm very upset about it
STACY R | Overall ExperienceNo key drop box I had to spend an hour on the phone with U-Haul, they told me to put key under seat and lock the truck so I did. The next morning the lady called and was as rude as she could possibly be when all I did was follow the instructions U-Haul gave me.
Charles BVery good experience
Richard G | ReservationSanitize or clean truck after each use some new customer has clean rental.
damon hThe only things I had an issue with is the truck was an older truck that pulled to the right a little and even worse when the brakes were applied. The day before my scheduled return date, the service engine light came on, I had no idea if the truck was going to shut down on me or if I was going to make it back to the lot. Other than that the rental truck was fine and served it's purpose.
LEO BWe couldn’t find the office. The signs were not clear at all.
Sandra CFantastic customer service!
Christopher EI ABSOLUTELY LOVE THE WOMAN who works there she is amazing and very friendly 20 out of 10 on the service
Kayla S | Overall ExperienceGreat, clean place iwth reasonable price.
Alesis Y | Overall ExperienceGreat, cheap place
CLIFF H | Overall ExperienceGreat place!
Steven B | Overall ExperienceThe lady in the office was helpful and easy to explain what I needed. Great people
Heath D | Overall ExperienceOffice Manager lady was very helpful and professional. Definitely would come back.
Brenda H | Overall ExperienceIt was pouring down rain at the time of my drop off. The lady was so welcoming and helpful. I was having trouble back it up and she just went ahead and disconnected the trailer and pushed it back. I highly recommend this place.
Rebecca MPick up truck had trash all in the bed of the truck. We had to clean it out before we could use it. No drop off box for keys when you return equipment so it’s inconvenient to have to plan a drop off during opened hours
Tabitha KI received a email saying I recently moved out my storage unit and I have not moved any of my stuff from my storage unit and I have not told anyone that I moved out my storage unit I have rented and pray and hope all my stuff still there tomorrow when i check
Lynn H | Overall ExperienceGreat experience with our rental! Will definitely recommend your services.
charlotte wThe only issue was the on line check in. It is NOT self explanatory at all. I had to call 3 times to get everything done. It was way too much time comsuming.
Randy Gvery helpful manager. very polite and someone always answered the phone when i called
John G | Overall ExperienceNice lady in the office that was friendly. She was helpful and kind when i stopped in.
Ronald T | Overall ExperienceMake sure you charge THE PERSON WHO IS ACTUALLY RESPONSIBLE for the truck not making it to the drop off location in time.
Anthony BThe check in went very well the attendant was very responsive and answered our questions very well
marvin mDidn't find lock in unit. Other than that unit was nice and clean.
Heath D | ReservationThumbs Up!
Kent C | Overall Experiencevery clean storage. the lady was helpful and very nice.
Edith G | Overall ExperienceGood place. It was clean and the Manager was helpful and nice.
Mark W | Overall ExperienceSuch a nice lady and very helpful
JAMES BI called and talked to a personal and let them know I was done using the storage unit two days before the due date and he said that as long as I got everything out there would be fine, so I trust that it went fine, Thank You for your service. ATTE Olivia T.
Irma O | Overall ExperienceGood price, easy to get to and helpful staff
Kayleigh P | Overall ExperienceVery helpful office staff
Betty J | Overall ExperienceReasonble price and good office help
Rick M | Overall ExperienceHelpful and friendly
Taylor S | Overall ExperienceVery nice lady in the office.
Ezequiel A | Overall ExperienceI had to drive the truck with no a/c should be reimbursed some
Jason PPam the manager is the best . Very nice , helpful, and great to talk to . The facility was accessible at any time and very secure , and very clean . I will use the facility again if needed and would highly recommend to anyone. Thanks !
TIMOTHY M | Overall ExperienceVery nice and easy to rent truck no issues .
TIMOTHY MThe truck I ended up with was horrible to drive. There was a lot of shaking in the front end. The AC didn't work at all. The location where I rented the truck was fine and the woman that assisted me was great!! The truck was awful though.
Ashlee SThe ac did not work never got cool
George SWonderful customer service and very nice. She was very helpful to get services for me.
Rosa MAgain local people very costumer caring Again your online staff don’t relate to costumer needs Web site is slow and not user friendly. Lady that made my reservation lady was terrible. The details were not what I told her and I had to repeat info multiple times.
thomas bThe woman at the desk when I returned the van was EXTREMELY rude. She was having an issue with internet and getting short tempered and when I asked her if I could leave the keys because I couldn’t wait she said, in a very snide and inappropriate tone, “who are you?” I told her my name but that didn’t do anything to lessen her rudeness. I left the keys and she threw them down and SHOUTED at me “you don’t have to be rude about it”. I assure you, I was not. Because of her behavior I will not use this location again.
Rian RClean and easy place to use. The lady was nice and cleaning outside when I stopped by often.
Carrie C | Overall ExperiencePam was very helpful and ncie. I see her around on her golf cart cleaning alot
Maria B | Overall ExperienceGreat place. Nice and easy.
Brittany A | Overall ExperiencePam was very helpful and great. Great place and friendly.
Aaron B | Overall ExperienceThe online process and the app is horrible!! I rented a uhaul last week with Garrett’s Auto Service as well, and the uhaul was an hour and forty five minutes late arriving. When I called into customer service the rep stated there weren’t any credits for delays. However, the app states guaranteed reservation but apparently it doesn’t matter. Then I reserved another uhaul for this past Friday at Garrett’s Auto Service again. Of course upon arrival, the first thing I noticed was the uhaul wasn’t ready for me once again. Then when I called their office the lady said well I just left the office and I don’t have anything ready. I told her it should have Been ready because I reserved it online. She said well I’ve left the office and I don’t have anything prepared. I told her I was confused as to why it wasn’t ready after reserving it online and I thought that was the whole purpose. She said well uhaul must not have notified me. So I had to change all my plans and the help I had hired had to be canceled as well. I had to delay my plans to Saturday eve with another location and it went more smoothly. However, I feel I am entitled to a refund due to the delays & cancellation on the uhaul and help I had hired and having to completely rearrange my plans. It was a disaster and infuriating!
KIMBERLY FClean place
PAUL C | Overall ExperienceGood price and people
Thomas V | Overall ExperienceGood place.
Jared B | Overall ExperienceHelpful and friendly lady in the office.
Melinda P | Overall ExperienceGood - will come back if I need storage again
Judith P | Overall ExperienceGreat place
Wayne H | Overall ExperienceThe lady in the office was great.
Ariane T | Overall ExperienceEasy. No issues
Tim S | Overall ExperienceStaff are great!
Fatima J | Overall ExperienceEveryone was very friendly and helpful.
zach fGreat and friendly staff. It was clean and affordable. The people in the office were always nice and helpful to me.
Maureen B | Overall ExperienceGreat friendly customer service really good either way to meet your needs recommend them anytime
Jacqueline C | Overall ExperienceThe staff were very helpful and friendly. They went above and beyond what I am use to when dealing with storage facilities. Hands down by far my favorite place to rent from. I will definitely use in the future and refer anyone who may need storage
Kevin R | Overall ExperienceTruck needed cleaning
GLADYS PWas good. Till you raised your prices , $40. Was a hellava jump on that , so I got my stuff and left . Goodbye.
Penny H | Overall ExperienceKim was extremely nice and knowledgeable
DAVID TSummer was fantastic to talk to and work with. 10/10
Ryan WSeems your computer system needs some updating. Outside of that everything was great.
Gwenn WBest storage experience ever and I appreciated the patience with my behind payments it was great
leah s | Overall ExperienceAlready providing ecxeleent service!
Ricky TMaybe a more up to date dolly snd moving blankets. But we are very pleased .
Hailey WNa
Ashley CNothing! You need not to do anything. If it's not broke, don't fix it. So I'll give it a 10+. And may I add that the worker, she did a wonderful job and very nice and plight. 👍
WILLIAM RThe place was nice and clean very very friendly the young lady at the front desk was very sweet and I would rent there again when needed. I would give it a 10 out of 10
EMERY W | Overall ExperienceNice friendly staff
DANNY HGive that girl a raise in pay. She got us in and out quickly and we were very satisfied with her customer relations.
DENISE AWhen we went to pick up our rental truck. The place was closed and there was no trucks there. The owner just happened to be at his home next door and came over to talk to us. He said they send people here all the time on the weekends and we are never open on the weekends. We called the scheduling office to explain that to some one and they were not at all helpful. She said because we were late picking up the truck there was nothing she could do about it. So we explained it again to no avail. We asked for another truck of any size that was close to our location and she said no trucks are left. We hung up and looked for ourselves and went to the nearest Uhaul and there sat a truck the same size we wanted. We went inside and the truck was available. I would not recommend calling the main dispatch office to anyone. It would be best to just so it yourself.
ODELLA WThe website needs work.
DENNIS Rno one there to hook up trailer ,had to do it myself ,Iam 76 years old hert my back,when I took it back was told I owed more money,thought it worked out days before pick up woman working there reused my card without my permission.not good.
ROBERT RIf you rent one way and return before the 4 days you will not get a credit.
LAURA LCould not explain over charges and was not helpful at all. They were incorrect in overcharging for miles, gas, and days. We turned in a day early and was not over miles and gas was the same as rental it was sitting on a slant affecting the gauge reading, Not acceptable for us.
DENNIS BIf they break down and can not get any help from anyone at u-haul send another company that is available emediatly. And don't make them pay to fix it themselves and then charge them several hundred dollars after they did your employees job for them and paid to put better parts on your equipment
DANIEL BYour personal at this location was wonderful couldn’t have asked for a better person to serve us.
CHRISTOPHER R👍
Alton T | Overall ExperienceWe liked this facility very much. It was easy to apply and easy to leave when we no longer needed service.
Rebecca W | Overall ExperienceAll good.
Phyllis WRunning lights were not working, only the brake lights and blinkers on the back.
Tony WThe lady who took my reservation somehow didn't save it. Luckily they still had a truck the day I needed it. The process was a bit slow as she seemed to struggle with the process and said she was new.
James HThank you
Gianna V | Overall ExperiencePrices too high.
Janet M | Overall Experiencethe staff is very friendly and will recommend needs, keeps a great check on the placeyal are awesome
DEBORAH S | Overall ExperienceExcellent customer service both management and employees. Above and beyond in customer service. Lisa and I believe william was his name were great and extremely helpful.
Brent S | ReservationThumbs up!
Julia R | Overall Experience