Customer Reviews for Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)

187 reviews

321 Bethany Ln   Shelbyville, TN 37160

(931) 685-0126

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 685-0126

321 Bethany Ln
Shelbyville, TN 37160

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pam was awesome. She went above and beyond for us. I would highly recommend this location!!

Brenda B 
Rating:
3.0

Customer did not leave a comment.

WILLIAM O 
Rating:
5.0

Easy to get to location in town, clean place and nice office people

Helen T  |  Overall Experience 
Rating:
5.0

Muy bien.

Juan G  |  Overall Experience 
Rating:
5.0

Not a bad price, convenient in town location, and helpful staff. Not a bad place and would go back.

Starla P  |  Overall Experience 
Rating:
5.0

Reasonable price and friendly ladies in the office. Clean place.

Pamela M  |  Overall Experience 
Rating:
5.0

Nice ladies in the office. They were always so helpful. Cheap price.

Betty C  |  Overall Experience 
Rating:
5.0

Nice manager and reasonable price

Brenda E  |  Overall Experience 
Rating:
4.0

Mirrors very hard to adjust, high beams were badly misadjusted, much too high. Otherwise, easy driving, smooth vehicle.

Richard V 
Rating:
5.0

Customer did not leave a comment.

Andrea L 
Rating:
5.0

I love this place. I tell everybody speaking about getting a storage unit to go check out Shelbyville mini storage in Shelbyville TN. You guys are the best in town hands down!! Thank you for your great service.

Margaret B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PABLO I 
Rating:
5.0

The customer service was excellent...A+

Quincy T 
Rating:
5.0

the girl in tennessee where i pivked up the trailer was very friendly and personable.

Eddie J 
Rating:
3.0

Customer did not leave a comment.

Maureen B 
Rating:
5.0

The ladies were wonderful

Molly S 
Rating:
4.0

Customer did not leave a comment.

Pamala B 
Rating:
5.0

Nothing except I was in Shelbyville tn and got the Uhaul and I couldn't leave it at the Uhaul in murfreesboro it was to much but the customer service was excellent

Myra K 
Rating:
5.0

Customer did not leave a comment.

Carrie S 
Rating:
5.0

Pam was awesome. No runaround nonsense. She knows her stuff. Great truck, the 15' was perfect. Thanks.

Robert P 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S 
Rating:
5.0

The lady that helped us was great! Very helpful, answered all our questions. Would come here again!

Angela V 
Rating:
2.0

Had to wait too long to pick up reserved trailer while clerk was on the phone reprating herself with a disgruntled customer that was refusing to call UHaul to resolve issue with a rental that was out of her system.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Tommie D 
Rating:
3.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Service was great

Jim C 
Rating:
5.0

Pam Owens at Shelbyville Mini Storage went above and beyond to take care of me. Pam understands customer service and customer experience. Our rental did not originally start there. I initially reserved the truck at Compass Storage in Shelbyville. Pam was able to rent a truck to us at the last minute when Compass Storage - and Nick York cancelled my reservation on a Saturday-20 minutes prior to closing and with us already in the move process. I would recommend Pam anytime. I would not recommend Nick York or Compass Storage EVER and they are not doing the U-Haul brand name any favors. I went into their office over a week in advance in person to secure the truck to make sure we had what was needed for our move. Nick was rude, and basically said because they were on the outskirts they could not offer all of the Uhaul services. I needed to rent an appliance dolly along with the truck- they said they didn't think they could get one ( Nick & Grace-the other helper there) and told me to call back the next week to find out. I did call on Wednesday, 6/12 and talked with Grace who said no dolly would be available. I asked for an additional number to corporate to provide feedback that if this dealer can't provide the Uhaul services as advertised, then they did not need to be a dealer. It is not like I was trying to do a same day rental- there should have been plenty of notice. Grace gave me a generic number, which I then told her that was ok, as I was looking to speak to a corporate representative, Regional DIrector,etc; I would go leave an online review instead- which I do planned to do. I told Grace I would be there Saturday 6/14/24 to pick up the truck regardless of no dolly. Grace called me about 15 minutes later and says they want to take care of their customers, so they would rent an appliance dolly for me locally that we could use during our move. Well, I didn't really have faith that I would indeed have the dolly, so I went and bought my own from Lowes just in case. Good thing that I did since they ended up cancelling the entire truck at the last minute, and didn't even call me themselves they let some poor customer service rep call me instead. Again, this is the most deplorable customer service I have ever experienced. I can't imagine anyone doing business with Nick or that facility in the manner he conducts it. You will see that I have been a repeat customer- I rented from the previous owner twice, no issues at all. Thankfully Pam was able to take of me at the last minute so we could move last weekend as planned. I am not sure if I will ever rent from Uhaul again, but I can tell you I will never deal with Nick or go to Compass Storage to rent and would recommend no one else does either.

Daffney E 
Rating:
1.0

There was no drop box after hours and no clear signs on where to drop the truck although there were plenty of trucks around. Rode around the property multiple times and made several calls. Was told by uhaul to lock the key in the glove compartment

Clayton J 
Rating:
5.0

Customer did not leave a comment.

Lindsey S  |  Overall Experience 
Rating:
5.0

Great overall customer service already

Calvin H 
Rating:
5.0

Pam and her new colleague are excellent at customer service and very knowledgeable of the U Haul products ! They had me in and out fast with a motorcycle trailer rental . Thank you

Eric D 
Rating:
5.0

Customer did not leave a comment.

Tracy G 
Rating:
5.0

Kim, the manager there was excellent she’s who I dealt with and she made everything goes smooth and easy. I would definitely rent from her again. Everything on the facility look great thanks Kim.

Kandy S 
Rating:
2.0

I had to leak in my storage closet and it runs a lot of my important papers and things I had in the back of the storage and someone was picking my lock getting in there some things was missing my jewelry and different things that was gone and been gone through they were going through the back of the building and lifting the gate and going in there to my storage closet I didn't let them enter know which I should have I should have called the police and made a report and I was very upset due to the fact that someone had been in my storage closet red went through my things I had a bunch of kids boys clothes pants jeans almost knew that was swapped out with some raggedy pants put back in place of them and I'm very upset about it

STACY R  |  Overall Experience 
Rating:
1.0

No key drop box I had to spend an hour on the phone with U-Haul, they told me to put key under seat and lock the truck so I did. The next morning the lady called and was as rude as she could possibly be when all I did was follow the instructions U-Haul gave me.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Very good experience

Richard G  |  Reservation 
Rating:
1.0

Sanitize or clean truck after each use some new customer has clean rental.

damon h 
Rating:
4.0

The only things I had an issue with is the truck was an older truck that pulled to the right a little and even worse when the brakes were applied. The day before my scheduled return date, the service engine light came on, I had no idea if the truck was going to shut down on me or if I was going to make it back to the lot. Other than that the rental truck was fine and served it's purpose.

LEO B 
Rating:
4.0

We couldn’t find the office. The signs were not clear at all.

Sandra C 
Rating:
5.0

Fantastic customer service!

Christopher E 
Rating:
5.0

I ABSOLUTELY LOVE THE WOMAN who works there she is amazing and very friendly 20 out of 10 on the service

Kayla S  |  Overall Experience 
Rating:
5.0

Great, clean place iwth reasonable price.

Alesis Y  |  Overall Experience 
Rating:
5.0

Great, cheap place

CLIFF H  |  Overall Experience 
Rating:
5.0

Great place!

Steven B  |  Overall Experience 
Rating:
5.0

The lady in the office was helpful and easy to explain what I needed. Great people

Heath D  |  Overall Experience 
Rating:
5.0

Office Manager lady was very helpful and professional. Definitely would come back.

Brenda H  |  Overall Experience 
Rating:
5.0

It was pouring down rain at the time of my drop off. The lady was so welcoming and helpful. I was having trouble back it up and she just went ahead and disconnected the trailer and pushed it back. I highly recommend this place.

Rebecca M 
Rating:
1.0

Customer did not leave a comment.

Felicia E 
Rating:
3.0

Pick up truck had trash all in the bed of the truck. We had to clean it out before we could use it. No drop off box for keys when you return equipment so it’s inconvenient to have to plan a drop off during opened hours

Tabitha K 
Rating:
2.0

I received a email saying I recently moved out my storage unit and I have not moved any of my stuff from my storage unit and I have not told anyone that I moved out my storage unit I have rented and pray and hope all my stuff still there tomorrow when i check

Lynn H  |  Overall Experience 
Rating:
5.0

Great experience with our rental! Will definitely recommend your services.

charlotte w 
Rating:
5.0

The only issue was the on line check in. It is NOT self explanatory at all. I had to call 3 times to get everything done. It was way too much time comsuming.

Randy G 
Rating:
5.0

Customer did not leave a comment.

Julie C 
Rating:
5.0

very helpful manager. very polite and someone always answered the phone when i called

John G  |  Overall Experience 
Rating:
5.0

Nice lady in the office that was friendly. She was helpful and kind when i stopped in.

Ronald T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
1.0

Make sure you charge THE PERSON WHO IS ACTUALLY RESPONSIBLE for the truck not making it to the drop off location in time.

Anthony B 
Rating:
5.0

The check in went very well the attendant was very responsive and answered our questions very well

marvin m 
Rating:
5.0

Customer did not leave a comment.

noel g 
Rating:
4.0

Customer did not leave a comment.

Monica B 
Rating:
5.0

Didn't find lock in unit. Other than that unit was nice and clean.

Heath D  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Julian L  |  Overall Experience 
Rating:
5.0

Thumbs Up!

Kent C  |  Overall Experience 
Rating:
5.0

very clean storage. the lady was helpful and very nice.

Edith G  |  Overall Experience 
Rating:
5.0

Good place. It was clean and the Manager was helpful and nice.

Mark W  |  Overall Experience 
Rating:
5.0

Such a nice lady and very helpful

JAMES B 
Rating:
5.0

Customer did not leave a comment.

George S 
Rating:
4.0

I called and talked to a personal and let them know I was done using the storage unit two days before the due date and he said that as long as I got everything out there would be fine, so I trust that it went fine, Thank You for your service. ATTE Olivia T.

Irma O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaimee N  |  Overall Experience 
Rating:
5.0

Good price, easy to get to and helpful staff

Kayleigh P  |  Overall Experience 
Rating:
5.0

Very helpful office staff

Betty J  |  Overall Experience 
Rating:
5.0

Reasonble price and good office help

Rick M  |  Overall Experience 
Rating:
5.0

Helpful and friendly

Taylor S  |  Overall Experience 
Rating:
5.0

Very nice lady in the office.

Ezequiel A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marie M  |  Overall Experience 
Rating:
3.0

I had to drive the truck with no a/c should be reimbursed some

Jason P 
Rating:
5.0

Pam the manager is the best . Very nice , helpful, and great to talk to . The facility was accessible at any time and very secure , and very clean . I will use the facility again if needed and would highly recommend to anyone. Thanks !

TIMOTHY M  |  Overall Experience 
Rating:
5.0

Very nice and easy to rent truck no issues .

TIMOTHY M 
Rating:
4.0

The truck I ended up with was horrible to drive. There was a lot of shaking in the front end. The AC didn't work at all. The location where I rented the truck was fine and the woman that assisted me was great!! The truck was awful though.

Ashlee S 
Rating:
5.0

Customer did not leave a comment.

Billy E  |  Overall Experience 
Rating:
5.0

The ac did not work never got cool

George S 
Rating:
5.0

Customer did not leave a comment.

SHARON S 
Rating:
5.0

Wonderful customer service and very nice. She was very helpful to get services for me.

Rosa M 
Rating:
5.0

Again local people very costumer caring Again your online staff don’t relate to costumer needs Web site is slow and not user friendly. Lady that made my reservation lady was terrible. The details were not what I told her and I had to repeat info multiple times.

thomas b 
Rating:
3.0

The woman at the desk when I returned the van was EXTREMELY rude. She was having an issue with internet and getting short tempered and when I asked her if I could leave the keys because I couldn’t wait she said, in a very snide and inappropriate tone, “who are you?” I told her my name but that didn’t do anything to lessen her rudeness. I left the keys and she threw them down and SHOUTED at me “you don’t have to be rude about it”. I assure you, I was not. Because of her behavior I will not use this location again.

Rian R 
Rating:
5.0

Clean and easy place to use. The lady was nice and cleaning outside when I stopped by often.

Carrie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny G 
Rating:
5.0

Pam was very helpful and ncie. I see her around on her golf cart cleaning alot

Maria B  |  Overall Experience 
Rating:
5.0

Great place. Nice and easy.

Brittany A  |  Overall Experience 
Rating:
5.0

Pam was very helpful and great. Great place and friendly.

Aaron B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R 
Rating:
4.0

The online process and the app is horrible!! I rented a uhaul last week with Garrett’s Auto Service as well, and the uhaul was an hour and forty five minutes late arriving. When I called into customer service the rep stated there weren’t any credits for delays. However, the app states guaranteed reservation but apparently it doesn’t matter. Then I reserved another uhaul for this past Friday at Garrett’s Auto Service again. Of course upon arrival, the first thing I noticed was the uhaul wasn’t ready for me once again. Then when I called their office the lady said well I just left the office and I don’t have anything ready. I told her it should have Been ready because I reserved it online. She said well I’ve left the office and I don’t have anything prepared. I told her I was confused as to why it wasn’t ready after reserving it online and I thought that was the whole purpose. She said well uhaul must not have notified me. So I had to change all my plans and the help I had hired had to be canceled as well. I had to delay my plans to Saturday eve with another location and it went more smoothly. However, I feel I am entitled to a refund due to the delays & cancellation on the uhaul and help I had hired and having to completely rearrange my plans. It was a disaster and infuriating!

KIMBERLY F 
Rating:
5.0

Customer did not leave a comment.

Billy E 
Rating:
5.0

Customer did not leave a comment.

Lloyd S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J 
Rating:
5.0

Clean place

PAUL C  |  Overall Experience 
Rating:
5.0

Good price and people

Thomas V  |  Overall Experience 
Rating:
5.0

Good place.

Jared B  |  Overall Experience 
Rating:
5.0

Helpful and friendly lady in the office.

Melinda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara C  |  Overall Experience 
Rating:
5.0

Good - will come back if I need storage again

Judith P  |  Overall Experience 
Rating:
5.0

Great place

Wayne H  |  Overall Experience 
Rating:
5.0

The lady in the office was great.

Ariane T  |  Overall Experience 
Rating:
5.0

Easy. No issues

Tim S  |  Overall Experience 
Rating:
5.0

Staff are great!

Fatima J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay E  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful.

zach f 
Rating:
5.0

Customer did not leave a comment.

Dorothy P 
Rating:
5.0

Great and friendly staff. It was clean and affordable. The people in the office were always nice and helpful to me.

Maureen B  |  Overall Experience 
Rating:
5.0

Great friendly customer service really good either way to meet your needs recommend them anytime

Jacqueline C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa B 
Rating:
5.0

The staff were very helpful and friendly. They went above and beyond what I am use to when dealing with storage facilities. Hands down by far my favorite place to rent from. I will definitely use in the future and refer anyone who may need storage

Kevin R  |  Overall Experience 
Rating:
4.0

Truck needed cleaning

GLADYS P 
Rating:
5.0

Was good. Till you raised your prices , $40. Was a hellava jump on that , so I got my stuff and left . Goodbye.

Penny H  |  Overall Experience 
Rating:
5.0

Kim was extremely nice and knowledgeable

DAVID T 
Rating:
5.0

Summer was fantastic to talk to and work with. 10/10

Ryan W 
Rating:
5.0

Seems your computer system needs some updating. Outside of that everything was great.

Gwenn W 
Rating:
5.0

Customer did not leave a comment.

Shea S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEA S 
Rating:
5.0

Customer did not leave a comment.

RONALD G 
Rating:
4.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Best storage experience ever and I appreciated the patience with my behind payments it was great

leah s  |  Overall Experience 
Rating:
5.0

Already providing ecxeleent service!

Ricky T 
Rating:
5.0

Maybe a more up to date dolly snd moving blankets. But we are very pleased .

Hailey W 
Rating:
5.0

Customer did not leave a comment.

SCOTT D 
Rating:
3.0

Na

Ashley C 
Rating:
5.0

Customer did not leave a comment.

Larry C  |  Overall Experience 
Rating:
5.0

Nothing! You need not to do anything. If it's not broke, don't fix it. So I'll give it a 10+. And may I add that the worker, she did a wonderful job and very nice and plight. 👍

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

TERRENCE L 
Rating:
5.0

The place was nice and clean very very friendly the young lady at the front desk was very sweet and I would rent there again when needed. I would give it a 10 out of 10

EMERY W  |  Overall Experience 
Rating:
4.0

Nice friendly staff

DANNY H 
Rating:
4.0

Customer did not leave a comment.

Georgette H 
Rating:
5.0

Customer did not leave a comment.

MELISSA A 
Rating:
5.0

Give that girl a raise in pay. She got us in and out quickly and we were very satisfied with her customer relations.

DENISE A 
Rating:
1.0

When we went to pick up our rental truck. The place was closed and there was no trucks there. The owner just happened to be at his home next door and came over to talk to us. He said they send people here all the time on the weekends and we are never open on the weekends. We called the scheduling office to explain that to some one and they were not at all helpful. She said because we were late picking up the truck there was nothing she could do about it. So we explained it again to no avail. We asked for another truck of any size that was close to our location and she said no trucks are left. We hung up and looked for ourselves and went to the nearest Uhaul and there sat a truck the same size we wanted. We went inside and the truck was available. I would not recommend calling the main dispatch office to anyone. It would be best to just so it yourself.

ODELLA W 
Rating:
5.0

The website needs work.

DENNIS R 
Rating:
2.0

no one there to hook up trailer ,had to do it myself ,Iam 76 years old hert my back,when I took it back was told I owed more money,thought it worked out days before pick up woman working there reused my card without my permission.not good.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

Dwight B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVEN T 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

If you rent one way and return before the 4 days you will not get a credit.

LAURA L 
Rating:
2.0

Could not explain over charges and was not helpful at all. They were incorrect in overcharging for miles, gas, and days. We turned in a day early and was not over miles and gas was the same as rental it was sitting on a slant affecting the gauge reading, Not acceptable for us.

DENNIS B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

David D  |  Overall Experience 
Rating:
1.0

If they break down and can not get any help from anyone at u-haul send another company that is available emediatly. And don't make them pay to fix it themselves and then charge them several hundred dollars after they did your employees job for them and paid to put better parts on your equipment

DANIEL B 
Rating:
5.0

Your personal at this location was wonderful couldn’t have asked for a better person to serve us.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

SYBIL M 
Rating:
4.0

Customer did not leave a comment.

LEO B 
Rating:
5.0

👍

Alton T  |  Overall Experience 
Rating:
5.0

We liked this facility very much. It was easy to apply and easy to leave when we no longer needed service.

Rebecca W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE o 
Rating:
2.0

Customer did not leave a comment.

Carol J 
Rating:
4.0

All good.

Phyllis W 
Rating:
5.0

Running lights were not working, only the brake lights and blinkers on the back.

Tony W 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
4.0

The lady who took my reservation somehow didn't save it. Luckily they still had a truck the day I needed it. The process was a bit slow as she seemed to struggle with the process and said she was new.

James H 
Rating:
5.0

Customer did not leave a comment.

Arron G 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R 
Rating:
5.0

Thank you

Gianna V  |  Overall Experience 
Rating:
4.0

Prices too high.

Janet M  |  Overall Experience 
Rating:
5.0

the staff is very friendly and will recommend needs, keeps a great check on the placeyal are awesome

DEBORAH S  |  Overall Experience 
Rating:
4.0

Excellent customer service both management and employees. Above and beyond in customer service. Lisa and I believe william was his name were great and extremely helpful.

Brent S  |  Reservation 
Rating:
4.0

Thumbs up!

Julia R  |  Overall Experience 
No reviews have been submitted for this location.

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