Had to hook the trailer up myself. I fell and was slightly injured. When returning the trailer, I also had to place trailer on yard and unhook. I asked for a receipt that I had returned trailer in good condition, guy had counter said I would get an email. Still waiting on receipt
JIMMY D
Customer Reviews for Shell Cumming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck container is very dirty. The process is slow. It is also hard to refill the tank to the same level when I picked up.
HUNG NIt was a gas station that as its third or fourth business also had a few pieces of U-Haul equipment. Not your normal U-Haul location and therefore didn’t provide any assistance or advice on the car hauling trailer I rented.
RYAN SMy wife dropped off the trailer, but the guy would not even speak to her. Not helpful and not friendly.
Daniel SExcellent customer service.
MARGARET MNot a good spot to drop a trailer. No one to help park and unload.
STEVEN TThe charges are outrageous and misleading. From 19.95 for a truck rental to being charged $128.00 is extremely excessive.
HENRIETTA CVery good service
Devendranath PThe trailer had a slight bend / dent in the fender where the door security attachment is located. When I attempted to attach it to the door, it broke off in my hand. Luckily it was not windy when I was loading and unloading, so there was no real issue.
KENNETH PEverything was great. No problem, no hassles.
Mike Jyou have to do everything by yourself and it is just a place to pick and drop, I have a tow dolly was completely unload and unhook by me
UDAYAKUMAR TUsing the app was a game changer. Dropped off equipment after hours and didn’t have to wait!
RANDY DAfter hours drop off.
WADE JThe Uhaul Team at the location are always so nice and easy to work with. Thanks!
DAVID CCalled to check what time they’re be open until since it was New Year’s Day. Was told they would be closed by the time I arrive, but told me where to leave the tow dolly and that I could check out on the app. Very helpful.
PAUL LThe initial place I had reserved the van in didn’t have it when I went. Apparently the previous customer didn’t return, there should be a notification for this.
RAKESH GWouldn’t help hook up the trailer. Didn’t have 7pin to 4 pin functional adapter for lights. You can’t hide laziness.
David VInside the cab of the vehicle was dusty, warning lights were on the dash. Doors did not close properly.
KEITH WFriendly, efficient and professional staff
Eddrin TI reserved a furniture dolly and it was not available. No compensation for the inconvenience. It made the move harder.
James MAkshay was a tremendous help. He is a great asset to your company and I will do all my rentals with him going forward’n
SIMON FI will be renting primarily from this location going forward.
KENNETH MSolid team and the ease of pickup and drop off made this a favorable customer experience.
JEFFERY SPretty much a new truck
RYAN CEvery thing was great
PAUL BEvery thing was great
RANDY MSeemed like a depository for equipment. Additionally, they didn't have the furniture pads and made no attempt to help locate furniture pads. Why take the reservation if you cant fulfill the reservation?
DWIHT FTook a long time and would not help to hook up
Cheryl BToo many spiders in the front seat. The ride was nice though.
Terry LWe like the location a lot and the station owners/managers are accommodating, friendly, and fast. This was the second truck we rented in a week. The first was a 15 foot. Excellent.The second one was a 10 foot. The second one should be sent to a cleaning service. It smelled as though someone had hauled garbage or chemicals in it. We were in a time crunch or we would have spoken to someone about changing it. However the truck itself was not of the same quality as the 15 foot, we are aware that many people rent 10 ft trucks! Overall this location and the service that is given is excellent.
ONNIE RThis was my first experience renting on-line and picking up at a location other than U-haul. The location employees were very professional and patient with me, helping me complete the rental process. Thank you.
Bonnie RVery helpful
Tim DApp froze before I could submit pics. Unit returned in great condition. When I re-opened the app the unit was returned with no option to upload pics
Jon RExcellent service checking in and closing out. The location was perfect and the truck was in great condition and easy to operate.
TRACEY JMade reservation online well in advance. Requested furniture dolly. It was not available at pick up. I had to rent one from Home Depot. Extra time, money and energy.
Kevin JThe van was filled with Roaches! I was selling my home and was crunched for time to get the rest of my belongings out of my home. If I didn’t need it I would have gave it back and rented somewhere else.
Leonard JMr. Akshay was very helpful.
Mohan PStuff is too friendly and very knowledgeable. I will strongly recommend this location in my network.
Soma SI don't believe the van has been cleaned in it's 10k mile life. Interior was gross, and windows hard to see out of when it was raining to the degree where I could not use my side mirror. Please keep these vehicles clean for the safety of those driving them.
Kevin AVery poor service.
Jeffrey GThe truck was disgusting and filthy. My husband addressed it with them but they made no attempt to discount it and even seemed to be concerned.
David rEasy. Convenient convenience store owner was friendly and helpful.
JESSICA MGuy who rented it to me was very nice! Very fast so professional!
Kevin MVehicle not clean (garbage in cab and back) and equipment reserved was not on hand/available and attendant had no solution
Jessica CPersonnel need to help you check in. System not working. It took 40 min to check in. I was the only one at counter
Chidambaram CAssist customer removing trailer from customer vehicle. Provide receipt of request rather than having customer wait for email. I don't see how having a gas station as a U-Haul location helps with customer convenience or represents the brand very well
Robert MIn and out quickly and nice people
Christopher CThe electronic/digital requirements were a little problematic at first, but turned out to be fine.
Dennis DFriendly and quick service. The only problem was I had requested a dolly and one was not available. However, it is truly was great customer service at pick up and drop off. Easy access.
Edward YThe truck was older, transmission did not change gears smoothly, the engine whined and was louder than one would expect. The truck outside was in good condition, but was dirty and worn in the cab. The previous renter left broken eggs in the back.
Allyson HEasy rental and the owner was super nice
Scott Fgreat location just off highway 20 in Cumming, GA. Good selection of towing & hauling equipment.
Richard BTruck was clean but nobody checked the glove box and there was some rotten oranges inside that I had to throw out. Truck does not have a USB
Dan S