It should be easier!! I did all the proper paperwork and license stuff ahead of time and then had to do it again when I picked it up through the app. Waited a long time for “approval on the app” on stuff already submitted a week prior. I also noticed another $20 charge added at the end. Dishonest, constantly trying to add on services and fees.
BENJAMIN C
Shell Cumming
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumming, GA 30041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This location wasn’t the problem. It was the location that I made the reservation at. When I arrived, the location was closed. The truck was locked. After standing in the heat and jumping through several hoops to work through the app, I ended up having to call customer service. Customer service gave me codes to two separate lockboxes. Both of which were empty and had no key for the truck. So after 45 minutes of standing in the hot sun, trying to work it out, customer service had me go to a different location. Which was further away, thus more expensive because of the additional miles. I asked about a discount or a refund because of the trouble, and was told no. This is a horrible way to do business.
Mark CI feel like the rates are somewhat misleading because of all the add ons
William PThe drop off process was smooth. They do a good job listening to your needs. I would recommend this place to anyone looking to rent uhaul services.
Chaitanya DVery helpful and good customer service
David W